It's a reliable way to generate emails via complex automations to a segmented list Review collected by and hosted on G2.com.

I have recurring issues logging in possibly because I use a VPN Review collected by and hosted on G2.com.

There's not really anything I can think of right now. Seems like a company that has forgotten why they exist. Review collected by and hosted on G2.com.

They have very deceptive business practices, charging companies for products they don't use, making it impossible to cancel service, using auto-renewal is misleading and dishonest ways, etc. Review collected by and hosted on G2.com.

Many options and customizations and automation possibilities Review collected by and hosted on G2.com.

It is too expensive for starters and solo entrepreneurs, unfortunately no templates. Design not very contemporary. Tools are very cumbersome to use, often very simple functions do not work like simply creating a campaign. Only choose if you really need the tools and it is financially worthwhile. Review collected by and hosted on G2.com.

The automation option is the ONLY thing I like- even though the emails are bland. Review collected by and hosted on G2.com.

I dislike that no one can leave AC after you subscribe. They won't prorate my plan and let me go.

Also, when I had to add contacts, I choose the a small monthly plan. AC took it upon themself to change it to a second yearly plan. They'll never let me get out of their terrible CRM.

The site is not easy to use. The customer service is terrible. By the time they respond I've spend days figuring on my own. I avoid using it like the plague because it's not intuitive AT ALL . Review collected by and hosted on G2.com.

No very sure, as I truly do not like the performance of this platform overall Review collected by and hosted on G2.com.

Slow system, takes ages to be loaded. Pages crushing often and very old layouts. Too many features for nothing! Not easy to use.

I am using it all the time but fully migrating to a new system in the new year,

Customer support is responsive. Review collected by and hosted on G2.com.

There are no particular features that stand out to me in particular. Review collected by and hosted on G2.com.

I sometimes have to clear out my cache or open in Safari instead of Chrome in order for ActiveCampaign to function. Review collected by and hosted on G2.com.

ActiveCampaign offers a fairly straightforward product. It has a modern interface and all the basics you would expect in a professional email marketing system. Review collected by and hosted on G2.com.

Customer Support & Integration. While they have a support chat functionality, the level of knowledge of the team working it is very low and not helpful. It quickly becomes too much for the first line support so your request gets transferred into a ticket. What is baffling is that a modern product has such out-of-date support practices. There are no options to indicate the level of importance or urgency, and no answers when I inquired as to when I could expect even a first response. And at least 24 hours have passed since I've even received any acknowledgment of the ticket that I clearly stated mattered to the business. When I tried to escalate this issue with the "business" side of the operations, I got sent back a google search where the employee said that google told them the issue was with a different product. Not only was that not my request but it showed carelessness and disrespect for all the steps my team had already gone through to resolve the issue. Review collected by and hosted on G2.com.

I joined ActiveCampaign because of the great tagging and segmenting features of the emails. Review collected by and hosted on G2.com.

ActiveCampaign has now added so many unnecessary features and inflated the prices for everyone forcing users onto huge plans with features that small businesses just don't need. It used to be great but now it is just unnecessarily over complicated and cluttered. Such a shame, but I am leaving and going elsewhere. The price is just too much for a small business and the features are overwhelming and not needed. Review collected by and hosted on G2.com.

If you read my "dislikes" you will understand, that my "likes" are very small at the moment. Review collected by and hosted on G2.com.

Disastrous - at the start of an online conference, several hundred email addresses with the status "not confirmed". Two weeks of intensive, time-consuming email contact with AC, I was repeatedly given answers that did not fit the problem. For example, participants told me that they had received the opt-in confirmation email 5 (!) times. Instead of explaining to me how this could have happened, AC said "the participants had simply registered multiple times!" - No, they hadn't!!! I received no solution to the problem from AC for two weeks, and I don't know how many potential customers I lost because of this. First the blame was put on the participants who could not log in properly, then on the nth, who were rejected by the servers (first the participants were to blame, then supposedly the recipients' servers, which supposedly rejected the emails. When I explicitly asked about the error message here, wanted to see for myself, AC suddenly sent a terse email: "We had a technical glitch, we are sure you will understand!". That solved the problem for AC. Not a word about the fact that I had missed out on business, that I had lost time because I had to do a lot of things manually or twice - an email I had prepared in German was sent in English the next day - again just "technical glitch, we are sure you will understand". Conclusion: If you really want to do reliable business and, if something goes wrong, also have support that resolves problems promptly (!) and takes responsibility for its own mistakes (!), then AC is definitely NOT the right software for you!!! Review collected by and hosted on G2.com.

ActiveCampaign was a reliable platform for creating, automating, and executing sales campaigns to a subscriber base. I enjoyed the ease of use and the customer service support available for some years until the past few years where I've seen the quality decline Review collected by and hosted on G2.com.

The quality of service has declined in the past few years. There are more unexplained technical issues like formatting problems, not being able to access reports, getting mislabeled as unauthorized user (despite being the admin). These issues all were reported and temporary solutions provided, but then the issues continued as permanent solutions were not implemented. Review collected by and hosted on G2.com.