It's cheap compared with competitors. It has a lot of potential. Review collected by and hosted on G2.com.

Customer support is the worst I've seen in any SaaS in the market.

Extremely buggy, constant bugs appear when you are working

It's slow. It takes too long to update pages.

It lacks SO many simple features. I have to pay for several tools (One for email designing for the email automation, or another one for Sales automation)

The chatbot (conversations tool) is soooo basic. It doesn't even allow your clients to upload and send images, it doesn't allow you to show the texts in different languages. They don't even use their own chatbot. Review collected by and hosted on G2.com.

Task function but dont know how to use it to ist full potential Review collected by and hosted on G2.com.

Price. And slow software for editing campaigns Review collected by and hosted on G2.com.

That you can add multiple RSS feeds to the email templates. Review collected by and hosted on G2.com.

1. Automation of emails doesn't function properly so I have to manually set each newsletter - not efficient

2. Campaigns will not go out as scheduled for no reason and the reaction time of support is way too slow

3. Features and functions that were promised to be a priority are given no timeline for execution

4. Analytics for the automation of newsletters is lacking

5. Overall analytics is not user friendly

etc... Review collected by and hosted on G2.com.

I love the fact that you are able to get support immediately and they can help you set up your CRM to function at its most optimal point for your business. Review collected by and hosted on G2.com.

I dislike the service/sales team. Its impossible to speak to someone to try and upgrade the account or add more contacts. Review collected by and hosted on G2.com.

I have not yet found anything that would be better, like with another, even cheaper email program. Review collected by and hosted on G2.com.

The emails ending with ....@t-online were not delivered in three cases known to me. Even after multiple attempts. Not even in the spam folder. They are shown as sent, but do not reach the recipient!!! I have 199 recipients with @t-online: now I believe that they are also not receiving emails! Review collected by and hosted on G2.com.

Can't think of anything I actually like about it. Review collected by and hosted on G2.com.

Poor customer service.

In the beginning, they will say and do anything to get you to buy. After that, the customer service is honestly the worst I've ever contacted.

The product support team is not able to support you with the tools they provide, the integrations don't work properly, and I encounter bugs EVERY DAY. I've already contacted their support team and twice (with two different issues) they were not able to help me. I had to hire another platform at the last minute because they could not find a solution to my problem. Review collected by and hosted on G2.com.

The tool was relatively straightforward to use. The functionalities of the platform on the price point that they have is fairly good. Review collected by and hosted on G2.com.

The Customer Success team is not supportive. They only wish to fulfill their quota of time slots on a given day. They don't offer anything of substance, and their knowledge is pretty basic in high-end implementations or integrations. Also, the solutions they provide for the integrations aren't as straightforward, and it requires regular support from the tech team. Also, the customer success team now does not wish to respond to any queries. My assigned account manager is also unwilling to get on calls and only wishes to communicate via emails which are the first I have heard of in all my experience. Review collected by and hosted on G2.com.

Automations make setting a series of actions in campaigns very easy. Review collected by and hosted on G2.com.

Contact details could be more easily searched. Review collected by and hosted on G2.com.

Their slick salesmanship and indifference towards new clients. It takes a certain character and training to get to that level of indifference. Review collected by and hosted on G2.com.

BEWARE:

I asked the sales rep 3 times whether their technology integrates with the Shopify App. He said "Yes". To make sure, I told him " I want to make it unequivocally clear this is the Shopify App, not to be confused with the Shopify Store", the answer was still yes. Then I said "Are you sure? There's a big difference between the app and the store. Are you sure it integrates with the App?" I figured 1) Its their technology, 2) the app has an API, and 3) the answer has been "yes" 3 times for 3 calls over a span of a few weeks so why would I doubt it?

He signed me up, gave me a link to schedule an onboarding session. I scheduled my entire team for the session and very much looked forward to finally setting up marketing automations. 6 people from our team were on this call and set aside a portion of their day for this. Towards the end, we learn that they're "not sure" if it integrates with the app, and the rep will get back to me today about it. Within minutes of hanging up he wrote that it doesn't and asked what I'd like to do.

I responded that I'd like to speak to someone to discuss this matter and he was unwilling to make that happen. He confined all communications to e-mail while he went about the rest of the day "onboarding" more victims. The original sales rep also had nothing else to say, yet I'm somehow stuck with a bill for their enterprise version with no clear instructions on where to go from here and no one willing to pick up the phone and call me!

If you're with them or considering going with them, just keep in mind, they don't react well when they drop the ball on anything. Instead, they continue going about their business of prospecting and selling. These people have put my critical issue on hold so they could continue opening more and more accounts! UNBELIEVABLE!!! Review collected by and hosted on G2.com.

They had friendly staff and support available. Review collected by and hosted on G2.com.

We purchased ActiveCampaign’s marketing automation tool – however some services did not work or meet the expectations set, and a only partial refund occurred after numerous support tickets, escalation, and waiting occurred.

ActiveCampaign’s website integration code for Joomla is for version 3.8. We are on a newer version, and the integration code was not compatible. This led to several automation functionalities with our website become unusable.

We also experienced several fake contact activities. Reporting showed contacts clicking on an email campaign; however, their contacts were bounced – so activity is not possible since they never received the email.

We integrated Dynamics 365 with ActiveCampaign as well but none of the activity from ActiveCampaign was populated into Dynamics.

The only other thing I wish I had known before purchasing is a limitation in ActiveCampaign’s automation. They do not have an ability to send an internal notification for human input within an automation sequence. So, if you want to send a lead to an account manager for them to continue along the customer journey or reject it and further it along the rejection path – the account manager would have to go into ActiveCampaign and manually add a tag. Which seems redundant as far as automation goes. Review collected by and hosted on G2.com.