--- title: Active Service Desk Reviews meta\_title: 'Active Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Active Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 4 scale: '5' date\_modified: '2025-10-31' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Active Service Desk Reviews & Product Details Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment. * * * Seller [Latitude Software](https://www.g2.com/sellers/latitude-software) Discussions [Active Service Desk Community](https://www.g2.com/products/active-service-desk/discuss) Show More ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/active-service-desk/competitors/alternatives) AS Akhilesh S. Cybersecurity Director Mid-Market (51-1000 emp.) 10/20/2022 "Good ITSM solution that is slowly gaining traction in the market" 4.5/5 What do you like best about Active Service Desk? Out of the box features of the ITSM solution Review collected by and hosted on G2.com. What do you dislike about Active Service Desk? Various modules are still required to be built-in to gain greater market share Review collected by and hosted on G2.com. What problems is Active Service Desk solving and how is that benefiting you? Unified ITSM solution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gaurav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav S.") GS Gaurav S. Personal Assistant to CEO Mid-Market (51-1000 emp.) 4/27/2022 "Great Work. Awesome" 5/5 What do you like best about Active Service Desk? Active desk is very helpful for providing fair reviews directly from customers to the company. Which is helpful for betterment of a company by taking feedbacks. Review collected by and hosted on G2.com. What do you dislike about Active Service Desk? As such there us nothing which I dislike in that. It is very simple & user can easily understand everything. Overall it is a good service. I would recommend it to my friends & family. Review collected by and hosted on G2.com. What problems is Active Service Desk solving and how is that benefiting you? Due to fair feedback directly to the customers, It brings pros & cones of the company in front of them. Active desk is very helpful for providing fair reviews directly from customers. It is helpful for betterment of company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/27/2022 "It was awesome experience using Active Service Desk" 2.5/5 What do you like best about Active Service Desk? Its user friendly UI and access to defects Review collected by and hosted on G2.com. What do you dislike about Active Service Desk? Slow is interaction and response time is huge Review collected by and hosted on G2.com. What problems is Active Service Desk solving and how is that benefiting you? Production ecommerce website issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") CA Verified User in Automotive Enterprise (\> 1000 emp.) 11/30/2021 "Best Solution for ITSM" 4/5 What do you like best about Active Service Desk? I like the most features in this software like Web based development, Mobile app, workflow management, emails and call logging using shortcut keywords Review collected by and hosted on G2.com. What do you dislike about Active Service Desk? This software is available only for saas and Android platform, not available for linux, iPhone and Windows etc platforms Review collected by and hosted on G2.com. What problems is Active Service Desk solving and how is that benefiting you? IT management like user defined workflow, task allocation, approvals, sub task creations sending escalation mails to specific person Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Active Service Desk for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![ServiceNow IT Service Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management Logo") ServiceNow IT Service Management 4.5 (1,949) ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. ](https://www.g2.com/products/servicenow-it-service-management/reviews "ServiceNow IT Service Management")[ 2 ![Freshservice Logo](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice Logo") Freshservice 4.6 (1,349) Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. ](https://www.g2.com/products/freshservice/reviews "Freshservice")[ 3 ![Atera Logo](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera Logo") Atera 4.6 (1,245) Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. ](https://www.g2.com/products/atera/reviews "Atera")[ 4 ![Jira Service Management Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management Logo") Jira Service Management 4.3 (991) Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. ](https://www.g2.com/products/jira-service-management/reviews "Jira Service Management")[ 5 ![SolarWinds Service Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk Logo") SolarWinds Service Desk 4.3 (786) SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. ](https://www.g2.com/products/solarwinds-service-desk/reviews "SolarWinds Service Desk")[ 6 ![SysAid Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0e90ac9498bc05c89d709a2b51e8438d/sysaid.svg "SysAid Logo") SysAid 4.5 (753) SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. ](https://www.g2.com/products/sysaid/reviews "SysAid")[ 7 ![Autotask Logo](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask Logo") Autotask 4.3 (632) Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements ](https://www.g2.com/products/autotask/reviews "Autotask")[ 8 ![ConnectWise PSA Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA Logo") ConnectWise PSA 4.0 (583) Business Automation and ConnectWise PSA (formerly ConnectWise Manage) ](https://www.g2.com/products/connectwise-psa/reviews "ConnectWise PSA")[ 9 ![LogMeIn Resolve Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve Logo") LogMeIn Resolve 4.3 (469) LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. ](https://www.g2.com/products/logmein-resolve/reviews "LogMeIn Resolve")[ 10 ![Kaseya VSA Logo](https://images.g2crowd.com/uploads/product/hd_favicon/ecb9bdd754b02209baddf11f0297f045/kaseya-vsa.svg "Kaseya VSA Logo") Kaseya VSA 4.0 (327) Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. ](https://www.g2.com/products/kaseya-vsa/reviews "Kaseya VSA") [Show More](#) ## Questions about Active Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Active Service Desk ](https://www.g2.com/products/active-service-desk/discussions/new) GU Guest User What is Active Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-active-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/active-service-desk/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/active-service-desk/pricing) ## Work at Latitude Software? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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