Keeping track of my contacts and calls / emails, and although I do not do a lot of e-marketing, I like the new marketing automation. Review collected by and hosted on G2.com.

About 50% of the time I call support, I cannot understand the person on the phone as English does not seem to be their first language. Review collected by and hosted on G2.com.

The way it can coordinate To Do's, Calls, Meetings, Opportunities, Detailed client information Review collected by and hosted on G2.com.

To do, Call and meeting notes need a date and time stamp. I've communicated this for years to ACT! but to no avail. One of the add-on companies include it in their array and it was one of the main reasons I bought their product. You finally cleaned up the iPhone app, but it was a long time coming. There's still no Mac version, which forces me to maintain a separate PC computer basically just for ACT!. Intergration with Outlook doesn't function well even with aftermarket add-ons. Review collected by and hosted on G2.com.

I have used many CRM's and ACT is the easiest. I can get a good look at my company contacts, notes and activities with minimal effort. I love the pop-up reminders for tasks I have set. Also very easy to implement. Customer Support and Onboarding is great. Review collected by and hosted on G2.com.

Although it has some reporting capabilities, I wish it had more. Review collected by and hosted on G2.com.

I have used it since 1999 and only one I have experience with over the decades. Review collected by and hosted on G2.com.

1) This Survey was hard to get to.

2) That Act now holds me hostage to my history, customers and prospects because I have to pay a "ransom"/subscription of over $600.00 / year. I am really pissed off about this. I used to pay for this as a stand alone and did not risk loss of my data of over 25 years.

3) I have never been able to setup my outlook calendar on this program. Review collected by and hosted on G2.com.

I am liking using the cloud version. The Marketing Automation works much better in the cloud then the desk top. Review collected by and hosted on G2.com.

It is hard to use. I have spent hours with tech support on the phone trying to get our ACT! updated to the newest version. I am still not done. I'm not sure why you have to have a remote data base so that the desk top version speaks to the cloud. Review collected by and hosted on G2.com.

We just started with Act in February 2025 and has been using for 1 month. It's amazing how everything works. Easy to set up, good communication with a customer service. Very user-friendly interface comparing to our previous software. I found it's easy and fun to work on layouts. Review collected by and hosted on G2.com.

When we transferred all date to ACT we couldn't transfer notes from previous CRM from Excel file to ACT CRM . Review collected by and hosted on G2.com.

Nice program for large amount of customers Review collected by and hosted on G2.com.

I need to connect ACT to word so I can easily print certificates. Review collected by and hosted on G2.com.

Been an ACT customer since 2002 and love this application and the customer support. I always get right to a person. It's easy to use and has been "bug free." I especially love the "ID Status" field. It allows me to code all of my contacts for easy retrieval. Review collected by and hosted on G2.com.

I don't dislike anything. I've used since 2002. Each update is better than the last with new features. Review collected by and hosted on G2.com.

Client data base and scheduler, ease of use Review collected by and hosted on G2.com.

Doesn't sync with outlook, no other complaints Review collected by and hosted on G2.com.

I can look up people without knowing their names. For example, if I recall the person lives in Montana and that he or she is a laywer, I can look up that category and presto I can easily recognize the name from a short list of attorneys in Montana. ACT is easy to use and the support is good. I am a one person company and have over 8,000 names in my database which I have built over the past 27 years. Thus, it appears that I have entered slightly less than one person a day on average into my database for the past 27 years. ACT has been a lifesaver and has greatly increased the my efficiency which is what it is all about in my business. Because of my database, clients and even competitors call me to help them find certain types of people in various parts of the country. Thus, in my case ACT has become a marketing tool beyond my direct use of the software. People call me and say that they heard that "If Jeff can't help you, he will help you find the right person." I frequently get such calls. Becuase I tell my cleints and competitors about my ACT database, the word has spread and prospective clients call me out of the blue for help. I almost always can help them directly or from my ACT database. I am delighted. I call my ACT, my secret weapon. Review collected by and hosted on G2.com.

President and Board of Directors at ACT: I am concerned that when I retire that I wouldn't have access to my database of over 8,000 names. I made my concern known to ACT and because the regular support people didn't know how to address my concern, the President of ACT called me with a suitable solution. I am very happy. Imagine, the President of ACT called me! Couldn't ask for more. Review collected by and hosted on G2.com.