DK
Discount Siding Supply, LP (Kristina) K.
Office Manager
Small-Business (50 or fewer emp.)
"My experience has always been positive."
5/5
What do you like best about Act!?

I love the fact that I can have all of my customer information and data in one location. They also have great customer service. Review collected by and hosted on G2.com.

What do you dislike about Act!?

I dislike that it has a lot of unneeded information that my company does not utilize so it can seem busy. Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

Thank you, Kristina for your review. It means a lot to us!

RM
Ron M.
Managing Director
Small-Business (50 or fewer emp.)
"Effortless to Use with an Intuitive Interface"
5/5
What do you like best about Act!?

easy interface. very easy to use. i like the search features Review collected by and hosted on G2.com.

What do you dislike about Act!?

sometimes it is buggy and freezes. difficult to add user fields Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

Thanks for your review, Ron! We're continually releasing updates to address any bugs and improve our customers' experience and interface. If you continue to have issues adding user fields, please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance.

TD
Trey D.
"User-Friendly Tool That Keeps Us Organized"
5/5
What do you like best about Act!?

I really like Act! because it is user-friendly, which significantly enhances my work efficiency. The intuitive design streamlines my daily operations, allowing me to maintain organization with ease. The initial setup was straightforward and easy, enabling me to get up and running quickly without any hassles. Thanks to these features, Act! is an indispensable tool for my business. Review collected by and hosted on G2.com.

What do you dislike about Act!?

Nothing Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

It's music to our ears when our customers tell us how Act!'s user-friendly design enhances their productivity by streamlining their operations! We are happy to hear that Act! is helping you organize your business, Trey. Thanks for taking the time to leave this review.

Lori M.
LM
Lori M.
Owner
Small-Business (50 or fewer emp.)
"Ease of Use"
4/5
What do you like best about Act!?

They are constantly doing updates and changes Review collected by and hosted on G2.com.

What do you dislike about Act!?

sometimes the updates can be hard to figure out on your own Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

We appreciate your review, Lori!

Jamie P.
JP
Jamie P.
Business Development + Strategic Marketing
Small-Business (50 or fewer emp.)
"Easy to Use but Feels a Bit Outdated"
4/5
What do you like best about Act!?

It's simple to use and very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Act!?

Seems a little outdated honestly but I do enjoy. Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

Thank you for your review, Jamie. We are happy to hear that Act! is simplifying email marketing and that you and your team find it user friendly. We appreciate your comments and are excited about lots of UI and UX updates that are in the works and will be going live on an ongoing basis as we continually strive to improve our customers' user experience!

Thomas D.
TD
Thomas D.
President
Small-Business (50 or fewer emp.)
"20+ year user of Act"
5/5
What do you like best about Act!?

My firm does Employment Candidate Generation. Act gives me the ability to store my contacts and find them very quickly if I receive a call. It is great to be able to look up previous contacts and sort them in seconds. I can also store resumes and documents with the contact.

I have clients in industries where I work with them many times. With the look-up feature, it is very easy to find and create a list of the names that I have previously generated Review collected by and hosted on G2.com.

What do you dislike about Act!?

The transfer of contacts from Excel into Act has some problems. I get databases rejected all of the time. In addition, when I import contacts, I should be able to import either by first and last name or by full name. You can't import First Name - Last Name in separate field contacts.

When I paste an email address into an Act contact, Act puts the email in the last field that I used, instead of the email field. The only way to fix the problem is to restart ACT. This happens probably 50% of the time that I use ACT. Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

Thank you, Thomas! We love hearing from our long-term customers and enjoy learning how Act! is helping their businesses around the world. And, thank you too for letting us know about your import issues - this is not the experience we strive to provide. Please reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Act! is great"
4.5/5
What do you like best about Act!?

Ease of use, B2B functions and the huge amount of data it keeps. I'm at 16K + contacts Review collected by and hosted on G2.com.

What do you dislike about Act!?

Every once in a while I need tech help to fix a problem. Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

Thanks for your review and sharing that Act! is helping you manage your B2B data!

Aakash T.
AT
Aakash T.
Operations and Strategy
Consulting
Mid-Market (51-1000 emp.)
"Efficient, Reliable, and User-Friendly CRM"
4.5/5
What do you like best about Act!?

What I appreciate most about Act! is its user-friendly interface. It’s easy to navigate and doesn’t require a steep learning curve, which helps the whole team adopt it quickly Review collected by and hosted on G2.com.

What do you dislike about Act!?

Act! could offer more seamless integrations with other tools we use. Expanding integration options would make workflows smoother Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

It's great to hear, Aakash, that Act!'s intuitive user interface accelerated your team's adoption and utilization, allowing you to experience the benefits of improved productivity and time savings more quickly. Thank you for letting us know!

Chandler C.
CC
Chandler C.
Owner
Small-Business (50 or fewer emp.)
"Have been using ACT! since 1993, when it was a DOS program!"
4.5/5
What do you like best about Act!?

No matter what the shortcomings have been through the years, I use ACT! daily & couldn't live w/o it!

It's grown as my business has grown & both 3rd party add-ons & growing versatility of ACT! has helped me keep up w/the demands of my business & my customers Review collected by and hosted on G2.com.

What do you dislike about Act!?

There are some programs I'm using, like RingCentral, that don't interface w/ACT! Wish they did. Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

Thank you, Chandler, for letting us know that Act! (and Act! Marketing Automation) is helping you manage your business and keep you in close touch with your customers! We really appreciate your review!

Gary K.
GK
Gary K.
Futures Broker
Small-Business (50 or fewer emp.)
"I have been using ACT since 2008. I need it to organize my contacts during my business day."
3.5/5
What do you like best about Act!?

During "business hours" it is very important for me to arrange my day in order to get the most contacts out of it. Every body is Sooooo busy these days and even when you nail people down to a meeting on the phone they still often don't answer the phone. Nothing gets accomplished unless you have a live person on the phone and act helps me to arrange my day, my week to maximize these contacts and turn them into business. Review collected by and hosted on G2.com.

What do you dislike about Act!?

the cloud version is so slow to interface with what I am doning on my desktop. I make more than a hundred calls a day. When I make changes in my data base and send those changes to my cloud to keep, the buffering sometimes takes a minute -or two. Multiply a minute or two aby 100 callls and you are talking about a wasted hour and a half of waiting. Review collected by and hosted on G2.com.

Response from Leslie Reynolds of Act!
Edit edit

We really appreciate your feedback, Gary, and are happy to hear that Act! is helping you manage your high-volume telephone and scheduling outreach. We are sorry to hear that you've experienced slow upload times. We recently released an update focusing on speed improvements and hope you see the improvements right away. If you continue to experience issues, please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance.

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