--- title: Act! Reviews meta\_title: 'Act! Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 518 reviews by the users' company size, role or industry to find out how Act! works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 518 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Act! Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Act!, enjoying its user-friendly interface and streamlined access to data. [(33 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635684&qs=pros-and-cons#reviews) Users value the **flexibility and customizability** of Act!, enhancing their customer management and marketing efforts. [(21 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635940&qs=pros-and-cons#reviews) Users value the **improved customer support** of Act!, appreciating fast response times and helpful assistance. [(18 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635928&qs=pros-and-cons#reviews) Users value the **comprehensive contact management system** in Act!, enhancing productivity and accessibility of client data. [(15 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635488&qs=pros-and-cons#reviews) Users appreciate the **intuitive organization** of Act!, effectively maximizing their daily and weekly scheduling for productivity. [(14 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635526&qs=pros-and-cons#reviews) Users are frustrated by the **lack of essential features** and burdensome update requirements of Act!, impacting usability and satisfaction. [(14 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635573&qs=pros-and-cons#reviews) Users find **integration issues** problematic, highlighting the need for smoother connections with other essential tools. [(13 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635160&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to Act!'s outdated interface and complex feature navigation. [(11 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635196&qs=pros-and-cons#reviews) Users find Act! to be **not user-friendly** , citing its outdated interface and challenging setup processes as major drawbacks. [(9 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=2004434&qs=pros-and-cons#reviews) Users find Act! to have a **not intuitive interface** , which complicates navigation and makes it less user-friendly. [(6 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635891&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Act! ##### 1. Ease of Use Users appreciate the **ease of use** of Act!, enjoying its user-friendly interface and streamlined access to data. [ See 33 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635684&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you like about Act!? It doesn't lock you into a structure. It can be easily customized to fit your industry and it has one database for me to keep my contacts and notatio ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you like about Act!? What I like most about Act! is how intuitive and organized it feels right out of the gate. ##### 2. Customer Management Users value the **flexibility and customizability** of Act!, enhancing their customer management and marketing efforts. [ See 21 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635940&qs=pros-and-cons#reviews) See Related User Reviews ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you like about Act!? I like that Act! allows us to put all of our information in one place, making it incredibly helpful for organizing and keeping our files up to date, e ![Larry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry I.") LI Larry I. 5.0/5 "An Indispensable CRM Solution for Effortless Contact Management" What do you like about Act!? I use Act! to manage contacts for my business, and I find it particularly valuable for its ability to rapidly and easily facilitate interactions with ##### 3. Customer Support Users value the **improved customer support** of Act!, appreciating fast response times and helpful assistance. [ See 18 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635928&qs=pros-and-cons#reviews) See Related User Reviews ![Tayler M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayler M.") TM Tayler M. 5.0/5 "Easy to Use but System Crashing Issues" What do you like about Act!? I find Act! easy to use, which helps in keeping information organized. I particularly value the calendar for follow-ups because it helps me keep track ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you like about Act!? I like that Act! allows us to put all of our information in one place, making it incredibly helpful for organizing and keeping our files up to date, e ##### 4. Contact Management Users value the **comprehensive contact management system** in Act!, enhancing productivity and accessibility of client data. [ See 15 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635488&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you like about Act!? It doesn't lock you into a structure. It can be easily customized to fit your industry and it has one database for me to keep my contacts and notatio ![Larry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry I.") LI Larry I. 5.0/5 "An Indispensable CRM Solution for Effortless Contact Management" What do you like about Act!? I use Act! to manage contacts for my business, and I find it particularly valuable for its ability to rapidly and easily facilitate interactions with ##### 5. Organization Efficiency Users appreciate the **intuitive organization** of Act!, effectively maximizing their daily and weekly scheduling for productivity. [ See 14 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635526&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you like about Act!? What I like most about Act! is how intuitive and organized it feels right out of the gate. ![Tayler M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayler M.") TM Tayler M. 5.0/5 "Easy to Use but System Crashing Issues" What do you like about Act!? I find Act! easy to use, which helps in keeping information organized. I particularly value the calendar for follow-ups because it helps me keep track ### 5 Cons or Disadvantages of Act! ##### 1. Missing Features Users are frustrated by the **lack of essential features** and burdensome update requirements of Act!, impacting usability and satisfaction. [ See 14 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635573&qs=pros-and-cons#reviews) See Related User Reviews ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you dislike about Act!? I see a significant opportunity for Act! to introduce an API that allows integration with data visualization tools like Tableau. This would enable acc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy Mobile Access, with great cusomer support" What do you dislike about Act!? Some features are over complicated. Previous features are misisng. ##### 2. Integration Issues Users find **integration issues** problematic, highlighting the need for smoother connections with other essential tools. [ See 13 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635160&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "ACT Sucks Working with Outlook" What do you dislike about Act!? We have used ACT so long, we are reluctant to jump at this point to another CRM. Our endless problem for years is that ACT will not stay integrated w ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you dislike about Act!? I see a significant opportunity for Act! to introduce an API that allows integration with data visualization tools like Tableau. This would enable acc ##### 3. Learning Curve Users find the **learning curve steep** due to Act!'s outdated interface and complex feature navigation. [ See 11 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635196&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you dislike about Act!? Requires more steps than I would like to get to accomplish my goal. It can be a bit out-dated and it does have a very limited AI platform. ![Lori M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori M.") LM Lori M. Small-Business (50 or fewer emp.) 4.0/5 "Ease of Use" What do you dislike about Act!? sometimes the updates can be hard to figure out on your own ##### 4. Not User-Friendly Users find Act! to be **not user-friendly** , citing its outdated interface and challenging setup processes as major drawbacks. [ See 9 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=2004434&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you dislike about Act!? One downside of Act! is that the interface can feel a bit dated compared to newer platforms, which can make it less engaging to use day-to-day. ![Molly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly G.") MG Molly G. Small-Business (50 or fewer emp.) 2.0/5 "Complex Email Marketing Capabilities but Outdated Interface" What do you dislike about Act!? I dislike the outdated and complex interface of Act!. It is reminiscent of software from the 1990s, which makes it less user-friendly and requires mod ##### 5. Not Intuitive Users find Act! to have a **not intuitive interface** , which complicates navigation and makes it less user-friendly. [ See 6 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635891&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you dislike about Act!? One downside of Act! is that the interface can feel a bit dated compared to newer platforms, which can make it less engaging to use day-to-day. ![Molly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly G.") MG Molly G. Small-Business (50 or fewer emp.) 2.0/5 "Complex Email Marketing Capabilities but Outdated Interface" What do you dislike about Act!? I dislike the outdated and complex interface of Act!. It is reminiscent of software from the 1990s, which makes it less user-friendly and requires mod ![Marc B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc B.") MB Marc B. Vice President - National Sales Manager Small-Business (50 or fewer emp.) 4/19/2023 "Long Time User" 5/5 What do you like best about Act!? The ability to send personalized mass emails and letters. Review collected by and hosted on G2.com. What do you dislike about Act!? I had a 8 GBs of memory which is what the web site said was the minimum but you really need at least ``16 GB. I got a new 32 GB computer and it runs super smooth. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? It gives me the ability to categories my clients and prospects in groups and then send them specific communications that are personalized. I can send 500 communications in a day and it looks like I sent a personalized email to every one of them. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-7969162/official_response/edit) Hi Marc, it's exciting to hear from our long-term customers - especially those leveraging the power of CRM and the time savings that come with marketing automation! We hope you'll reach out to our support team for assistance with your Outlook integration at https://www.act.com/resources/contact/ or call 866-873-2006 as we want to help however we can. 4/5/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Will W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will W.") WW Will W. President Small-Business (50 or fewer emp.) 5/1/2025 "Very happy with Act!" 5/5 What do you like best about Act!? Keeping track of my contacts and calls / emails, and although I do not do a lot of e-marketing, I like the new marketing automation. Review collected by and hosted on G2.com. What do you dislike about Act!? About 50% of the time I call support, I cannot understand the person on the phone as English does not seem to be their first language. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Act! gives me an easy to search CRM that enables me to keep in touch with existing customers as well as find new ones. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11113813/official_response/edit) Thank you for taking the time to leave this review, Will. It means a lot to us! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joe D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe D.") JD Joe D. President. Head Cook and Bottle Washer Small-Business (50 or fewer emp.) 1/27/2025 "Has flaws, but the best that I've found." 4.5/5 What do you like best about Act!? The way it can coordinate To Do's, Calls, Meetings, Opportunities, Detailed client information Review collected by and hosted on G2.com. What do you dislike about Act!? To do, Call and meeting notes need a date and time stamp. I've communicated this for years to ACT! but to no avail. One of the add-on companies include it in their array and it was one of the main reasons I bought their product. You finally cleaned up the iPhone app, but it was a long time coming. There's still no Mac version, which forces me to maintain a separate PC computer basically just for ACT!. Intergration with Outlook doesn't function well even with aftermarket add-ons. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Acting as my external memory. Everything I do, I tell myself to get it into ACT! so I don't forget it. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-10773259/official_response/edit) Hi Joe, Thank you for taking the time to provide this feedback and letting us know that Act! is helping you keep track of all of the moving parts and pieces to your business. That said, if you continue experiencing integration issues, please reach out to us at 866-873-2006 - we’d like to help you however we can. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sandra B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandra B.") SB Sandra B. Director of Business Development Small-Business (50 or fewer emp.) 3/28/2025 "Using a simplistic CRM - ACT" 5/5 What do you like best about Act!? I have used many CRM's and ACT is the easiest. I can get a good look at my company contacts, notes and activities with minimal effort. I love the pop-up reminders for tasks I have set. Also very easy to implement. Customer Support and Onboarding is great. Review collected by and hosted on G2.com. What do you dislike about Act!? Although it has some reporting capabilities, I wish it had more. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? ACT helps me to know what is going on in everything company including prosects, active clients, past clients and allows me to prioritize what client to work with and how. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-10992130/official_response/edit) Thank you, Sandra, for taking the time to leave this review. It's great to hear that Act! is helping you manage your clients and prospects and prioritize your work - with popup reminders for your important tasks! We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story: it's easy - just paste the following link into your browser to get started. We hope to hear from you! Thanks again for sharing, and we wish continued success to you! [See how Act! improved](https://www.act.com/success-stories/) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Plastics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Plastics") AP Verified User in Plastics Small-Business (50 or fewer emp.) 4/25/2025 "Toby Huff Act Reveiw 2025" 0/5 What do you like best about Act!? I have used it since 1999 and only one I have experience with over the decades. Review collected by and hosted on G2.com. What do you dislike about Act!? 1) This Survey was hard to get to. 2) That Act now holds me hostage to my history, customers and prospects because I have to pay a "ransom"/subscription of over $600.00 / year. I am really pissed off about this. I used to pay for this as a stand alone and did not risk loss of my data of over 25 years. 3) I have never been able to setup my outlook calendar on this program. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? None that I use. I do not use all of the features of Act that I could. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11084298/official_response/edit) We're sorry to hear that you had a poor experience and have reached out in an attempt to resolve your issues. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anne D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anne D.") AD Anne D. Inside Sales Manager Small-Business (50 or fewer emp.) 4/4/2025 "Act!" 2.5/5 What do you like best about Act!? I am liking using the cloud version. The Marketing Automation works much better in the cloud then the desk top. Review collected by and hosted on G2.com. What do you dislike about Act!? It is hard to use. I have spent hours with tech support on the phone trying to get our ACT! updated to the newest version. I am still not done. I'm not sure why you have to have a remote data base so that the desk top version speaks to the cloud. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? I "think" it is helping us with our marketing emails better reaching our customer base. It is much faster than doing it through Outlook. However, the dashboard reports don't make sense to me as I know I am sending out more than it is showing. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11018052/official_response/edit) Hi Anne, Thanks for sharing your feedback. We’re sorry you’re experiencing a problem like this as we devote a lot of resources to Customer Success because we know it’s critical to your success and ours! We hope you’ll give our Support team another try at https://www.act.com/resources/contact/ or call 866-873-2006. We look forward to hearing from you. Validated ReviewerIncentivizedSource: Seller invite ![Ana F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana F.") AF Ana F. Office Manager Small-Business (50 or fewer emp.) 3/3/2025 "ACT CRM" 4.5/5 What do you like best about Act!? We just started with Act in February 2025 and has been using for 1 month. It's amazing how everything works. Easy to set up, good communication with a customer service. Very user-friendly interface comparing to our previous software. I found it's easy and fun to work on layouts. Review collected by and hosted on G2.com. What do you dislike about Act!? When we transferred all date to ACT we couldn't transfer notes from previous CRM from Excel file to ACT CRM . Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? We have employees who are not computer-savvy, so it was important for us to choose software that is easy to use and user-friendly. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-10908351/official_response/edit) It's great to hear from you, Ana! Thanks for letting us know how easy it was for you to get up and running with Act!. We really appreciate you taking the time to leave your review. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Betty K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Betty K.") BK Betty K. President Small-Business (50 or fewer emp.) 6/23/2025 "Easy to use" 4.5/5 What do you like best about Act!? Nice program for large amount of customers Review collected by and hosted on G2.com. What do you dislike about Act!? I need to connect ACT to word so I can easily print certificates. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? I would like to have a connection with word so I can easily print customers certificates. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11321756/official_response/edit) Thank you for taking the time to provide this review, Betty. I am not sure which version (desktop or cloud) of Act! you are using, but please email our Customer Support team at support@act.com and share your email so we can follow-up and address your connectivity needs. Current UserValidated ReviewerIncentivizedSource: Seller invite LS Larry S. CEO Small-Business (50 or fewer emp.) 3/28/2025 "ACT is the best" 5/5 What do you like best about Act!? Been an ACT customer since 2002 and love this application and the customer support. I always get right to a person. It's easy to use and has been "bug free." I especially love the "ID Status" field. It allows me to code all of my contacts for easy retrieval. Review collected by and hosted on G2.com. What do you dislike about Act!? I don't dislike anything. I've used since 2002. Each update is better than the last with new features. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Has completely organized my more than 2500 contacts for easy access. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-10993053/official_response/edit) We really appreciate your review, Larry! Thank you for taking the time to let us know that Act! helps you organize your contacts! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 9/30/2025 "Always has been great and like the online version" 4.5/5 What do you like best about Act!? Client data base and scheduler, ease of use Review collected by and hosted on G2.com. What do you dislike about Act!? Doesn't sync with outlook, no other complaints Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Keeps regular calls and contacts with clients in order Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11745021/official_response/edit) We appreciate your feedback and love hearing that Act! is easy to use and helps you manage your client engagements. We hope you'll reach out to our Support team to resolve your Outlook sync issues, as that is not the experience we want you to have. 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