--- title: Act! Reviews meta\_title: 'Act! Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 518 reviews by the users' company size, role or industry to find out how Act! works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 518 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Act! Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Act!, enjoying its user-friendly interface and streamlined access to data. [(33 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635684&qs=pros-and-cons#reviews) Users value the **flexibility and customizability** of Act!, enhancing their customer management and marketing efforts. [(21 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635940&qs=pros-and-cons#reviews) Users value the **improved customer support** of Act!, appreciating fast response times and helpful assistance. [(18 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635928&qs=pros-and-cons#reviews) Users value the **comprehensive contact management system** in Act!, enhancing productivity and accessibility of client data. [(15 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635488&qs=pros-and-cons#reviews) Users appreciate the **intuitive organization** of Act!, effectively maximizing their daily and weekly scheduling for productivity. [(14 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635526&qs=pros-and-cons#reviews) Users are frustrated by the **lack of essential features** and burdensome update requirements of Act!, impacting usability and satisfaction. [(14 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635573&qs=pros-and-cons#reviews) Users find **integration issues** problematic, highlighting the need for smoother connections with other essential tools. [(13 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635160&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to Act!'s outdated interface and complex feature navigation. [(11 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635196&qs=pros-and-cons#reviews) Users find Act! to be **not user-friendly** , citing its outdated interface and challenging setup processes as major drawbacks. [(9 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=2004434&qs=pros-and-cons#reviews) Users find Act! to have a **not intuitive interface** , which complicates navigation and makes it less user-friendly. [(6 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635891&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Act! ##### 1. Ease of Use Users appreciate the **ease of use** of Act!, enjoying its user-friendly interface and streamlined access to data. [ See 33 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635684&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you like about Act!? It doesn't lock you into a structure. It can be easily customized to fit your industry and it has one database for me to keep my contacts and notatio ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you like about Act!? What I like most about Act! is how intuitive and organized it feels right out of the gate. ##### 2. Customer Management Users value the **flexibility and customizability** of Act!, enhancing their customer management and marketing efforts. [ See 21 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635940&qs=pros-and-cons#reviews) See Related User Reviews ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you like about Act!? I like that Act! allows us to put all of our information in one place, making it incredibly helpful for organizing and keeping our files up to date, e ![Larry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry I.") LI Larry I. 5.0/5 "An Indispensable CRM Solution for Effortless Contact Management" What do you like about Act!? I use Act! to manage contacts for my business, and I find it particularly valuable for its ability to rapidly and easily facilitate interactions with ##### 3. Customer Support Users value the **improved customer support** of Act!, appreciating fast response times and helpful assistance. [ See 18 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635928&qs=pros-and-cons#reviews) See Related User Reviews ![Tayler M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayler M.") TM Tayler M. 5.0/5 "Easy to Use but System Crashing Issues" What do you like about Act!? I find Act! easy to use, which helps in keeping information organized. I particularly value the calendar for follow-ups because it helps me keep track ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you like about Act!? I like that Act! allows us to put all of our information in one place, making it incredibly helpful for organizing and keeping our files up to date, e ##### 4. Contact Management Users value the **comprehensive contact management system** in Act!, enhancing productivity and accessibility of client data. [ See 15 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635488&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you like about Act!? It doesn't lock you into a structure. It can be easily customized to fit your industry and it has one database for me to keep my contacts and notatio ![Larry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry I.") LI Larry I. 5.0/5 "An Indispensable CRM Solution for Effortless Contact Management" What do you like about Act!? I use Act! to manage contacts for my business, and I find it particularly valuable for its ability to rapidly and easily facilitate interactions with ##### 5. Organization Efficiency Users appreciate the **intuitive organization** of Act!, effectively maximizing their daily and weekly scheduling for productivity. [ See 14 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635526&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you like about Act!? What I like most about Act! is how intuitive and organized it feels right out of the gate. ![Tayler M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayler M.") TM Tayler M. 5.0/5 "Easy to Use but System Crashing Issues" What do you like about Act!? I find Act! easy to use, which helps in keeping information organized. I particularly value the calendar for follow-ups because it helps me keep track ### 5 Cons or Disadvantages of Act! ##### 1. Missing Features Users are frustrated by the **lack of essential features** and burdensome update requirements of Act!, impacting usability and satisfaction. [ See 14 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635573&qs=pros-and-cons#reviews) See Related User Reviews ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you dislike about Act!? I see a significant opportunity for Act! to introduce an API that allows integration with data visualization tools like Tableau. This would enable acc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy Mobile Access, with great cusomer support" What do you dislike about Act!? Some features are over complicated. Previous features are misisng. ##### 2. Integration Issues Users find **integration issues** problematic, highlighting the need for smoother connections with other essential tools. [ See 13 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635160&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "ACT Sucks Working with Outlook" What do you dislike about Act!? We have used ACT so long, we are reluctant to jump at this point to another CRM. Our endless problem for years is that ACT will not stay integrated w ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you dislike about Act!? I see a significant opportunity for Act! to introduce an API that allows integration with data visualization tools like Tableau. This would enable acc ##### 3. Learning Curve Users find the **learning curve steep** due to Act!'s outdated interface and complex feature navigation. [ See 11 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635196&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you dislike about Act!? Requires more steps than I would like to get to accomplish my goal. It can be a bit out-dated and it does have a very limited AI platform. ![Lori M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori M.") LM Lori M. Small-Business (50 or fewer emp.) 4.0/5 "Ease of Use" What do you dislike about Act!? sometimes the updates can be hard to figure out on your own ##### 4. Not User-Friendly Users find Act! to be **not user-friendly** , citing its outdated interface and challenging setup processes as major drawbacks. [ See 9 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=2004434&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you dislike about Act!? One downside of Act! is that the interface can feel a bit dated compared to newer platforms, which can make it less engaging to use day-to-day. ![Molly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly G.") MG Molly G. Small-Business (50 or fewer emp.) 2.0/5 "Complex Email Marketing Capabilities but Outdated Interface" What do you dislike about Act!? I dislike the outdated and complex interface of Act!. It is reminiscent of software from the 1990s, which makes it less user-friendly and requires mod ##### 5. Not Intuitive Users find Act! to have a **not intuitive interface** , which complicates navigation and makes it less user-friendly. [ See 6 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635891&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you dislike about Act!? One downside of Act! is that the interface can feel a bit dated compared to newer platforms, which can make it less engaging to use day-to-day. ![Molly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly G.") MG Molly G. Small-Business (50 or fewer emp.) 2.0/5 "Complex Email Marketing Capabilities but Outdated Interface" What do you dislike about Act!? I dislike the outdated and complex interface of Act!. It is reminiscent of software from the 1990s, which makes it less user-friendly and requires mod ![Sharon N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharon N.") SN Sharon N. Owner Small-Business (50 or fewer emp.) 8/17/2025 "Too many changes" 3.5/5 What do you like best about Act!? Act has always been a great database for keeping track of clients and prospects as well as scheduling meetings, calls and activities. It was easy to customize and very reliable. It was clean and easy to access the calendar check the daily calendar. Review collected by and hosted on G2.com. What do you dislike about Act!? Recent changes have made Act! unreliable and more difficult to use. Menus have been changed and procedures have become more complicated. The worst part is that it is unreliable. The monthly calendar often displays evening meetings on the next day’s schedule, forcing users to use a different view of the calendar to get accurate information. It worked the way it was, so why all the changes? Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Scheduling meetings and keeping track of contacts. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11561045/official_response/edit) Thank you for your review, Sharon. We appreciate your feedback and want to let you know that we are committed to bringing a modern, elegant, and user-friendly design to our applications to optimize performance and efficiencies for our customers. We are sorry to hear that you have experienced an issue with your calendar. What you describe sounds like an odd time zone defect, and we would love to hear more and work with you to resolve the issue. Please contact our Support team at https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. Current UserValidated ReviewerIncentivizedSource: Seller invite DK Discount Siding Supply, LP (Kristina) K. Office Manager Small-Business (50 or fewer emp.) 10/8/2025 "My experience has always been positive." 5/5 What do you like best about Act!? I love the fact that I can have all of my customer information and data in one location. They also have great customer service. Review collected by and hosted on G2.com. What do you dislike about Act!? I dislike that it has a lot of unneeded information that my company does not utilize so it can seem busy. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Act! gives my company the database to have all of our customer information and paperwork stored in one location. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11782784/official_response/edit) Thank you, Kristina for your review. It means a lot to us! Current UserValidated ReviewerIncentivizedSource: Seller invite RM Ron M. Managing Director Small-Business (50 or fewer emp.) 12/11/2025 "Effortless to Use with an Intuitive Interface" 5/5 What do you like best about Act!? easy interface. very easy to use. i like the search features Review collected by and hosted on G2.com. What do you dislike about Act!? sometimes it is buggy and freezes. difficult to add user fields Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Collecting all of my contacts and let's me categorize them Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-12080684/official_response/edit) Thanks for your review, Ron! We're continually releasing updates to address any bugs and improve our customers' experience and interface. If you continue to have issues adding user fields, please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. Current UserValidated ReviewerIncentivizedSource: Seller invite TD Trey D. 12/3/2025 "User-Friendly Tool That Keeps Us Organized" 5/5 What do you like best about Act!? I really like Act! because it is user-friendly, which significantly enhances my work efficiency. The intuitive design streamlines my daily operations, allowing me to maintain organization with ease. The initial setup was straightforward and easy, enabling me to get up and running quickly without any hassles. Thanks to these features, Act! is an indispensable tool for my business. Review collected by and hosted on G2.com. What do you dislike about Act!? Nothing Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? I find Act! keeps me organized and user-friendly, making my work more efficient. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-12041328/official_response/edit) It's music to our ears when our customers tell us how Act!'s user-friendly design enhances their productivity by streamlining their operations! We are happy to hear that Act! is helping you organize your business, Trey. Thanks for taking the time to leave this review. Validated ReviewerIncentivizedSource: Seller invite ![Lori M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori M.") LM Lori M. Owner Small-Business (50 or fewer emp.) 12/18/2025 "Ease of Use" 4/5 What do you like best about Act!? They are constantly doing updates and changes Review collected by and hosted on G2.com. What do you dislike about Act!? sometimes the updates can be hard to figure out on your own Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? keeping all communication in 1 place Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-12111680/official_response/edit) We appreciate your review, Lori! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jamie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie P.") JP Jamie P. Business Development + Strategic Marketing Small-Business (50 or fewer emp.) 10/16/2025 "Easy to Use but Feels a Bit Outdated" 4/5 What do you like best about Act!? It's simple to use and very user friendly. Review collected by and hosted on G2.com. What do you dislike about Act!? Seems a little outdated honestly but I do enjoy. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? It's simplifying email marketing for my team. We can use the clients and leads we already have in Act to do our email marketing easily, especially with the new web version. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11822885/official_response/edit) Thank you for your review, Jamie. We are happy to hear that Act! is simplifying email marketing and that you and your team find it user friendly. We appreciate your comments and are excited about lots of UI and UX updates that are in the works and will be going live on an ongoing basis as we continually strive to improve our customers' user experience! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Thomas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas D.") TD Thomas D. President Small-Business (50 or fewer emp.) 4/19/2023 "20+ year user of Act" 5/5 What do you like best about Act!? My firm does Employment Candidate Generation. Act gives me the ability to store my contacts and find them very quickly if I receive a call. It is great to be able to look up previous contacts and sort them in seconds. I can also store resumes and documents with the contact. I have clients in industries where I work with them many times. With the look-up feature, it is very easy to find and create a list of the names that I have previously generated Review collected by and hosted on G2.com. What do you dislike about Act!? The transfer of contacts from Excel into Act has some problems. I get databases rejected all of the time. In addition, when I import contacts, I should be able to import either by first and last name or by full name. You can't import First Name - Last Name in separate field contacts. When I paste an email address into an Act contact, Act puts the email in the last field that I used, instead of the email field. The only way to fix the problem is to restart ACT. This happens probably 50% of the time that I use ACT. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Act gives me access to the information that I want in seconds. It, also, gives me the ability to segment information however I want it which is a major advantage. I can bring up a record on a person who calls me in a matter of seconds while they are on the phone. I can also use the database to make calls and send emails. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-7969201/official_response/edit) Thank you, Thomas! We love hearing from our long-term customers and enjoy learning how Act! is helping their businesses around the world. And, thank you too for letting us know about your import issues - this is not the experience we strive to provide. Please reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions. 3/21/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/18/2025 "Act! is great" 4.5/5 What do you like best about Act!? Ease of use, B2B functions and the huge amount of data it keeps. I'm at 16K + contacts Review collected by and hosted on G2.com. What do you dislike about Act!? Every once in a while I need tech help to fix a problem. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Just keeping all my contacts and data in one easy to use program for B2B operations. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11309590/official_response/edit) Thanks for your review and sharing that Act! is helping you manage your B2B data! 12/29/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aakash T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aakash T.") AT Aakash T. Operations and Strategy Consulting Mid-Market (51-1000 emp.) 10/6/2025 "Efficient, Reliable, and User-Friendly CRM" 4.5/5 What do you like best about Act!? What I appreciate most about Act! is its user-friendly interface. It’s easy to navigate and doesn’t require a steep learning curve, which helps the whole team adopt it quickly Review collected by and hosted on G2.com. What do you dislike about Act!? Act! could offer more seamless integrations with other tools we use. Expanding integration options would make workflows smoother Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Act! helps us organize customer information and manage our sales pipeline efficiently. Its tracking and automation features save time, prevent missed opportunities, and allow our team to make data-driven decisions that improve overall productivity Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11770096/official_response/edit) It's great to hear, Aakash, that Act!'s intuitive user interface accelerated your team's adoption and utilization, allowing you to experience the benefits of improved productivity and time savings more quickly. Thank you for letting us know! Validated ReviewerSource: Organic ![Chandler C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chandler C.") CC Chandler C. Owner Small-Business (50 or fewer emp.) 6/12/2025 "Have been using ACT! since 1993, when it was a DOS program!" 4.5/5 What do you like best about Act!? No matter what the shortcomings have been through the years, I use ACT! daily & couldn't live w/o it! It's grown as my business has grown & both 3rd party add-ons & growing versatility of ACT! has helped me keep up w/the demands of my business & my customers Review collected by and hosted on G2.com. What do you dislike about Act!? There are some programs I'm using, like RingCentral, that don't interface w/ACT! Wish they did. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? The ability to increase my marketing communications through Marketing Automation- my territory covers a # of states & it's not feasible for me to drive & see each customer or prospect. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-11290805/official_response/edit) Thank you, Chandler, for letting us know that Act! (and Act! Marketing Automation) is helping you manage your business and keep you in close touch with your customers! We really appreciate your review! 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