--- title: Act! Reviews meta\_title: 'Act! Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 518 reviews by the users' company size, role or industry to find out how Act! works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 518 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Act! Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Act!, enjoying its user-friendly interface and streamlined access to data. [(33 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635684&qs=pros-and-cons#reviews) Users value the **flexibility and customizability** of Act!, enhancing their customer management and marketing efforts. [(21 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635940&qs=pros-and-cons#reviews) Users value the **improved customer support** of Act!, appreciating fast response times and helpful assistance. [(18 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635928&qs=pros-and-cons#reviews) Users value the **comprehensive contact management system** in Act!, enhancing productivity and accessibility of client data. [(15 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635488&qs=pros-and-cons#reviews) Users appreciate the **intuitive organization** of Act!, effectively maximizing their daily and weekly scheduling for productivity. [(14 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635526&qs=pros-and-cons#reviews) Users are frustrated by the **lack of essential features** and burdensome update requirements of Act!, impacting usability and satisfaction. [(14 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635573&qs=pros-and-cons#reviews) Users find **integration issues** problematic, highlighting the need for smoother connections with other essential tools. [(13 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635160&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to Act!'s outdated interface and complex feature navigation. [(11 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635196&qs=pros-and-cons#reviews) Users find Act! to be **not user-friendly** , citing its outdated interface and challenging setup processes as major drawbacks. [(9 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=2004434&qs=pros-and-cons#reviews) Users find Act! to have a **not intuitive interface** , which complicates navigation and makes it less user-friendly. [(6 mentions)](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635891&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Act! ##### 1. Ease of Use Users appreciate the **ease of use** of Act!, enjoying its user-friendly interface and streamlined access to data. [ See 33 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635684&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you like about Act!? It doesn't lock you into a structure. It can be easily customized to fit your industry and it has one database for me to keep my contacts and notatio ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you like about Act!? What I like most about Act! is how intuitive and organized it feels right out of the gate. ##### 2. Customer Management Users value the **flexibility and customizability** of Act!, enhancing their customer management and marketing efforts. [ See 21 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635940&qs=pros-and-cons#reviews) See Related User Reviews ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you like about Act!? I like that Act! allows us to put all of our information in one place, making it incredibly helpful for organizing and keeping our files up to date, e ![Larry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry I.") LI Larry I. 5.0/5 "An Indispensable CRM Solution for Effortless Contact Management" What do you like about Act!? I use Act! to manage contacts for my business, and I find it particularly valuable for its ability to rapidly and easily facilitate interactions with ##### 3. Customer Support Users value the **improved customer support** of Act!, appreciating fast response times and helpful assistance. [ See 18 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635928&qs=pros-and-cons#reviews) See Related User Reviews ![Tayler M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayler M.") TM Tayler M. 5.0/5 "Easy to Use but System Crashing Issues" What do you like about Act!? I find Act! easy to use, which helps in keeping information organized. I particularly value the calendar for follow-ups because it helps me keep track ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you like about Act!? I like that Act! allows us to put all of our information in one place, making it incredibly helpful for organizing and keeping our files up to date, e ##### 4. Contact Management Users value the **comprehensive contact management system** in Act!, enhancing productivity and accessibility of client data. [ See 15 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635488&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you like about Act!? It doesn't lock you into a structure. It can be easily customized to fit your industry and it has one database for me to keep my contacts and notatio ![Larry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry I.") LI Larry I. 5.0/5 "An Indispensable CRM Solution for Effortless Contact Management" What do you like about Act!? I use Act! to manage contacts for my business, and I find it particularly valuable for its ability to rapidly and easily facilitate interactions with ##### 5. Organization Efficiency Users appreciate the **intuitive organization** of Act!, effectively maximizing their daily and weekly scheduling for productivity. [ See 14 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635526&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you like about Act!? What I like most about Act! is how intuitive and organized it feels right out of the gate. ![Tayler M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayler M.") TM Tayler M. 5.0/5 "Easy to Use but System Crashing Issues" What do you like about Act!? I find Act! easy to use, which helps in keeping information organized. I particularly value the calendar for follow-ups because it helps me keep track ### 5 Cons or Disadvantages of Act! ##### 1. Missing Features Users are frustrated by the **lack of essential features** and burdensome update requirements of Act!, impacting usability and satisfaction. [ See 14 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635573&qs=pros-and-cons#reviews) See Related User Reviews ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you dislike about Act!? I see a significant opportunity for Act! to introduce an API that allows integration with data visualization tools like Tableau. This would enable acc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy Mobile Access, with great cusomer support" What do you dislike about Act!? Some features are over complicated. Previous features are misisng. ##### 2. Integration Issues Users find **integration issues** problematic, highlighting the need for smoother connections with other essential tools. [ See 13 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635160&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "ACT Sucks Working with Outlook" What do you dislike about Act!? We have used ACT so long, we are reluctant to jump at this point to another CRM. Our endless problem for years is that ACT will not stay integrated w ![Will S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will S.") WS Will S. 4.0/5 "Efficient CRM with Room for Improvement" What do you dislike about Act!? I see a significant opportunity for Act! to introduce an API that allows integration with data visualization tools like Tableau. This would enable acc ##### 3. Learning Curve Users find the **learning curve steep** due to Act!'s outdated interface and complex feature navigation. [ See 11 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635196&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Flexible, Customizable Database for Contacts and Notes" What do you dislike about Act!? Requires more steps than I would like to get to accomplish my goal. It can be a bit out-dated and it does have a very limited AI platform. ![Lori M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori M.") LM Lori M. Small-Business (50 or fewer emp.) 4.0/5 "Ease of Use" What do you dislike about Act!? sometimes the updates can be hard to figure out on your own ##### 4. Not User-Friendly Users find Act! to be **not user-friendly** , citing its outdated interface and challenging setup processes as major drawbacks. [ See 9 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=2004434&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you dislike about Act!? One downside of Act! is that the interface can feel a bit dated compared to newer platforms, which can make it less engaging to use day-to-day. ![Molly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly G.") MG Molly G. Small-Business (50 or fewer emp.) 2.0/5 "Complex Email Marketing Capabilities but Outdated Interface" What do you dislike about Act!? I dislike the outdated and complex interface of Act!. It is reminiscent of software from the 1990s, which makes it less user-friendly and requires mod ##### 5. Not Intuitive Users find Act! to have a **not intuitive interface** , which complicates navigation and makes it less user-friendly. [ See 6 mentions ](https://www.g2.com/products/act/reviews?filters%5Bsentiment_snippet%5D=1635891&qs=pros-and-cons#reviews) See Related User Reviews ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Small-Business (50 or fewer emp.) 5.0/5 "Act! Feels Intuitive and Organized from Day One" What do you dislike about Act!? One downside of Act! is that the interface can feel a bit dated compared to newer platforms, which can make it less engaging to use day-to-day. ![Molly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly G.") MG Molly G. Small-Business (50 or fewer emp.) 2.0/5 "Complex Email Marketing Capabilities but Outdated Interface" What do you dislike about Act!? I dislike the outdated and complex interface of Act!. It is reminiscent of software from the 1990s, which makes it less user-friendly and requires mod DP Daniel P. Small-Business (50 or fewer emp.) 2/25/2024 "Great ACT! Support from Nicholas in the UK!" 5/5 What do you like best about Act!? I experienced some difficulties with Microsoft One Drive. (Who hasn't?) I sought support from Act! Nicolas in the UK was extremely helpful and resolved my problem immediately after connecting remotely with my computer. The man is a genius! Review collected by and hosted on G2.com. What do you dislike about Act!? The cost of upgrades for users who use only the most simple, basic features of Act! I began using the DOS version of Act! in 1990 when the product was basic. Act! should establish more modest prices for basic users like me. Please call me for product development advice; I am not expensive. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? It serves as my contact manager....same as in 1990. I do not need all of the sophisticated features. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-9336521/official_response/edit) We are happy to hear that our Support team was able to quickly resolve your issues, Daniel. They are keenly focused on providing timely and meaningful assistance and resolutions to our customers and we appreciate you taking the time to let us know their impact. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 5/10/2024 "One spot" 4.5/5 What do you like best about Act!? I can store all of the needed information about clients in one spot. I can customize it to have the information I want where I want it. I can access the cloud version anywhere at any time. Review collected by and hosted on G2.com. What do you dislike about Act!? I have not found anything that is not helpful or needs to be improved at this time. Support is always helpful and answers my questions. One thing that I do not like is that I have to add to my subscription to have access to some of the features. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Act allows me to have all of my client information in one place and cutting down on paper. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-9634999/official_response/edit) Thank you for letting us know that Act! is helping you stay organized and its customizability is letting you work the way you want to. We appreciate your feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CH Clint H. Producer/Director, Writer, Software Consultant Small-Business (50 or fewer emp.) 11/22/2023 "Can't live without this program." 5/5 What do you like best about Act!? Everything is in one place. Contact info, email & text communications. calendar/appointments. the program keeps me on schedule with all the information I need. If I need fields that are not in the program, I can add them, do surveys, automate grouping, etc. After using ACT! for more than 30 years, I can easily say, "I wouldn't want to work without this program." Review collected by and hosted on G2.com. What do you dislike about Act!? Like most software programs, there is a ramp-up period where you have to learn the program. Once that has been accomplished and the customizing skills have been established, it's easy to plan how you want to see or survey your data. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Keeping details about clients/friends helps me stay on top of appointments and sending marketing info out to the appropriate potential client. I just implemented Nextiva, a phone service that integrates with ACT. I make calls through Nextiva from ACT. Very cool. A call comes in and the contact's info card pops-up on my PC. I can dismiss or create a history of the call. If the caller leaves me a voicemail, Nextiva translates the call to text. I can then save a copy of the information in the contact's history. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-8915630/official_response/edit) Thank you, Clint, for taking the time to leave this review and letting us know how so many of Act!'s features are directly improving how you do business! We'd love to learn more about your business! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! [See how Act! improved](https://www.act.com/success-stories/) Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 12/29/2023 "Have used Act! for decades, and it doesn't disappoint" 4/5 What do you like best about Act!? Act! is so helpful in keeping me organized and managing my properties and clients. I use it every day! Every time I come in contact with a client or customer, it's easy to make a note of the contact info; and every email that I send attaches to the contact's record, providing History throughout the years. We've been using Act! for over 20 years, and it's gotten very comprehensive for our needs and encourages follow up with the clients. The program provides seamless interaction between properties and contacts, and it's easy to synchronize with your cell phone as well. Customer Support is available with the Knowledgebase, or by phone if needed. At this point, we can't live without it! Well done, Act! Review collected by and hosted on G2.com. What do you dislike about Act!? The one thing that is a drawback is the price. When we were able to purchase the stand alone version, it was worth the price, but we are not crazy about the new subscription version, where we need to pay every year. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Act! helps us solve marketing issues by keeping contact in house. We don't need to spend more to use other services to market to our clients. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-9071279/official_response/edit) We love hearing from our real estate customers and are thrilled to know that Act! is helping you stay organized and manage your clients and properties. Thank you so much for taking the time to provide this review. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Small-Business (50 or fewer emp.) 7/21/2024 "Act is a great way to manage your customers, tasks ,and email campaigns." 5/5 What do you like best about Act!? Act is very easy to use. The onboarding is excellent. Review collected by and hosted on G2.com. What do you dislike about Act!? The system can be slow and ties out. Taking pictures of busiess cards does not work well. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Keepinig on top of a huge territort with hundreds of contacts. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-9909800/official_response/edit) Thank you for sharing that you're finding Act! easy to use. And, we are happy to hear that our onboarding team got you up and running. We appreciate your feedback. Thank you again! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 7/31/2024 "Good at what it does" 4.5/5 What do you like best about Act!? Best Contact Manager I have ever used. Started using in 1992. Review collected by and hosted on G2.com. What do you dislike about Act!? As it keeps adding more features some simple things have become more time consuming to perform. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Sales & Scheduling Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-9944034/official_response/edit) We love hearing from our longtime customers and are happy to learn that Act! is helping you with your sales and scheduling. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CD CARMEN D. Small-Business (50 or fewer emp.) 3/5/2024 "I WAS ABLE TO DEAL WITH SOME ISSUES THANKS TO THE SUPER SUPPORT YOU OFFERED ME MANY TIMES" 5/5 What do you like best about Act!? WELL, I'M STILL LEARNING IT BUT I' SURE I WILL LIKE IT BETTER THAT THE OLD VERSION Review collected by and hosted on G2.com. What do you dislike about Act!? I HAD A DIFFICULT TIME FIGURING OUT HOW TO MANGE THE USERS, AS BY MISTAKE I DELEDT EVERYTHING BY DELETING USERS, Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? WE USE THIS PROGRAM NOT FOR MARKETING, BUT FOR BOOKING DOCTORS APPOINTMENTS, MAYBE WITH TIME, WE CAN FIGURE OUT WHAT ELSE THIS PROGRAM CAN DO FOR US Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-9382821/official_response/edit) Hi Carmen, We are happy to hear our Support team was able to assist you by recovering your deleted users. We invest a lot in our Support and Training resources because we know they are essential to our customers’ success. It sounds like you’re ready to learn more about how Act! can help you manage and grow your business. Please check out these training resources for easy-to-follow videos and articles. Thank you again for your review! [See how Act! improved](https://www.act.com/resources/) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") UM Verified User in Media Production Small-Business (50 or fewer emp.) 12/15/2022 ":atest versions remove critical functionality and degrade performance" 3/5 What do you like best about Act!? Access from anywhere and custolizeable layouts Review collected by and hosted on G2.com. What do you dislike about Act!? Web page refresh with each update takes too long, integration with Outlook no longer works for calendar, "upgrades" remove critical functionality and customer support is unsympathetic Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Keeping track of all my contacts, not just those at my current company Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-7501288/official_response/edit) Thank you for taking the time to share that Act! is making your workday a little easier but we are sorry to hear that you are having some issues with update refreshes and your Outlook integration. Please call our Support team at 866-873-2006 as we’d like to help you however we can. We appreciate you sharing your feedback. 12/17/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 1/2/2024 "Very good experience - happy to recover old data" 4.5/5 What do you like best about Act!? Using Act is easy and their support is pretty amazing and helpful. They were able to help me recover old Act database of an old version which helped us a lot. Their video tutorials are very nice and guide your through the app to understand everything even if you are not familiar with CRM systems. Review collected by and hosted on G2.com. What do you dislike about Act!? It's a bit pricy when you compare it to some other competitors and you have to pay for each device has the system so you can work in parallel with your colleagues. Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? Makes you handle a big amount of data, send bulk emails easily and professionally and to presonlise them to an extent. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-9076287/official_response/edit) We are so happy to hear that Act! is helping you manage your data and communications and that you were able to leverage the talents of our Customer Success team. We devote a lot of resources to our Customer Success team because we know that they are critical to your success! Thank you so much for your review. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John K.") JK John K. Financial Professional Small-Business (50 or fewer emp.) 7/24/2023 "I've depended on ACT! since the beginning" 5/5 What do you like best about Act!? ACT! has been a part of my world before the advent of Windows. It has been and remains the hub for managing the many relationships under my watch. I feel confident that clients, prospective clients, vendors, and others are engaged proactively in a way that will move our relationships forward. Today's solution has come a long way since the early days, but it is one of the few that have earned my trust and my investment. Review collected by and hosted on G2.com. What do you dislike about Act!? I wish it were a little easier to maintain a secondary copy of my data in a usable format separate from the cloud enablement I utilize today. Other than this one thing, it has gotten better, and better ... and better! Review collected by and hosted on G2.com. What problems is Act! solving and how is that benefiting you? It is my relationship hub for many different kinds of interfaces with different people, and sometimes for the companies they represent. It reduces the number of technology-enabled tools I need to operate my practice effectively. Review collected by and hosted on G2.com. Show More Response from Leslie Reynolds of Act! [Editedit](https://www.g2.com/survey_responses/act-review-8352746/official_response/edit) Hi John, thank you for taking the time to share that Act! is serving as a hub for your business. It's exciting to hear about our customers really leveraging all of its features - to your point, to increase efficiencies and reduce complexities. We appreciate you! 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