---
title: Across Reviews
meta_title: 'Across Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Across works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# Across Reviews
**Vendor:** Across  
**Category:** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Across
Across is a customer success platform built on Slack. Across turns Slack into a customer inbox and helpdesk so that you can scale customer relationships in Slack.




## Across Reviews
  ### 1. Great for tracking customer success metrics and KPIs directly on Slack

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bashir M. S. | Technology Consultant | CTO, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2023

**What do you like best about Across?**

Being able to seamlessly  track and monitor our customer success metrics and KPIs directly on Slack. Our customers send us a lot of requests and issues, and with Across we can respond to them quickly without leaving the Slack environment.

**What do you dislike about Across?**

I haven't encountered any major issues with Across so far. Across has been a great addition to our team's workflow and customer success management.

**What problems is Across solving and how is that benefiting you?**

We are able to streamline our customer success management process, saving time and effort while keeping track of all important customer success metrics and KPIs in one place. Our team's productivity and efficiency have also significantly improved  as a result of using Across, allowing us to focus more on providing excellent customer service and support.



- [View Across pricing details and edition comparison](https://www.g2.com/products/across-across/reviews?page=1&section=pricing&secure%5Bexpires_at%5D=2026-08-09+06%3A04%3A24+-0500&secure%5Bsession_id%5D=01d0abf1-c1da-4a35-8c85-4d307d2ad109&secure%5Btoken%5D=79895152cf576a687d357962709230e944af74c603031852e689a46ef9891988&format=llm_user)

## Across Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Agentic AI - Productivity Bots**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Image Editing
- Collaboration Tools
- Search/Filter
- Drag & Drop
- Alerts/Notifications
- Notes Management
- Assignment Management
- Task Scheduling
- Content Creation
- AI Copilot
- Reporting & Statistics
- Productivity Analysis
- Audio Recording
- Focus Aid
- Presentation Tools
- Reminders
- Email Management
- Prioritization
- Task Management
- Single Sign On
- Secure Data Storage
- Generative AI
- Office Suite
- Database Creation
- API
- Activity Dashboard
- To-Do List
- Chat/Messaging
- Calendar Management
- Tagging
- Workflow Management
- Progress Tracking
- Customizable Templates
- Document Management
- File Sharing
- Data Import/Export
- Team Collaboration
- Video Content
- Productivity Tools
- Project Management
- Business Process Automation

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