Acronis Backup Cloud for Service Providers Reviews & Product Details


What is Acronis Backup Cloud for Service Providers?

Acronis Backup Cloud is a powerful, hybrid cloud backup solution for Service Providers that protects more than 20 platforms , anytime, anywhere, faster than anyone else. With zero upfront costs and a pay-as-you-go licensing model, you can easily expand your service portfolio, attract new customers, and realize incremental revenues with a service that puts you in control. Leveraging the power of the Acronis AnyData Engine and built on Acronis Data Cloud, Acronis Backup Cloud is easy to sell and accelerates time to market by integrating with Acronis Disaster Recovery Cloud, Acronis Files Cloud, and Acronis Storage, as well as other popular cloud automation tools and private/public cloud storage providers, including Microsoft Azure and Amazon S3. With the ability to rebrand the service and customize the offering, Acronis Backup Cloud is built for your business.

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Acronis Backup Cloud for Service Providers Profile Details

Acronis Backup Cloud for Service Providers Profile Details

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Provided by:
Devyani Ali

Website
www.acronis.com
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Languages Supported
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Turkish
Vendor
Acronis
Company Website
Year Founded
2003
HQ Location
Burlington, MA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
1,133
Twitter
@acronis
Twitter Followers
81,999
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Companies Using Acronis Backup Cloud for Service Providers

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Acronis Backup Cloud for Service Providers Reviews

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1-28 of 28 total Acronis Backup Cloud for Service Providers reviews
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Senior Software Developer
Mid-Market
(201-500 employees)
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Verified Current User
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"excellent tool"

What do you like best?

Acronis Backup Cloud for Service providers is a solid software backup tool that is very flexible for small and medium businesses. It offers compatibility with numerous local and cloud-based infrastructures. It has the ability to back up database software applications, including Exchange and SQL. it is easy to install and configure on your computer, runs silently in the background and includes robust ransomware detection. And, as if that were not enough, the technical support team is very efficient, since all the inconveniences that have been presented to me have been resolved satisfactorily, effectively and very quickly by this team.

What do you dislike?

Among the features that I find negative of this software, I think it is important to note that there is no option for local BDR hardware. This means that recovery restorations are based on the performance of the self-powered hardware. and that License by machine can be expensive if you have a large number of computers or servers. but for the rest I consider that the software works in an excellent way.

Recommendations to others considering the product:

Acronis Backup Cloud for Service providers is a great solution for companies with an IT department or consultant. It works very well for IT administrators who have multiple data centers so they can have a central backup location.

What problems are you solving with the product? What benefits have you realized?

We use Acronis to back up virtual servers hosted in VMware Vcloud and Office 365 mailboxes. The advantage of Acronis cloud services is accessing our backups anywhere and having the ability to restore or download Backup elements from the online console.

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Software Developer
Mid-Market
(51-200 employees)
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" excellent option for the backup of all our data"

What do you like best?

Acronis Backup Cloud for service providers without a doubt is an excellent backup solution in the cloud for all my most important files and those of my clients keeping them totally safe in a very reliable and efficient way. Its versatility to store any type of files is incredible and I can also choose my laptop or desktop to save it. Acronis Backup Cloud has a very simple interface that makes it easy to install, configure and use; has a nice control panel on the web and many options to make a backup, where I also find important to note that keeps my backup copies updated, removing old backups and keeping the most recent, which is really fantastic.

What do you dislike?

So far I do not find any negative feature of Acronis Backup Cloud that is important or relevant enough to complain about, as the small problems that have been presented to me during the time I have been using it have been perfectly resolved by the technical support team (although it is a bit slow to act).

Recommendations to others considering the product:

Without a doubt, this great software is one of the best options that should be considered, if you are looking for a program that provides backup copies of all your most important files in a reliable, safe and effective manner. in my opinion, it is definitely worth implementing it in the work routine.

What problems are you solving with the product? What benefits have you realized?

As a software developer, I must manage a large amount of information and with the implementation of Acronis Backup Cloud I find myself much calmer, since I am sure that all my important information and those of my clients are completely safe. and since they are stored in the cloud I can dispose of them at any time.

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Project Delivery Manager
Mid-Market
(501-1000 employees)
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"Ideal complement to save your backups."

What do you like best?

I really like how easy it is to be able to use it even to configure it, I also consider very good each function and all the features that this software gives me, being able to execute a backup on another PC from the network, or through an external device or media. on the cloud.

This cloud-based system has a very simple and dynamic interface, with the possibility of being able to fully customize all the backups and backups in order to adapt them to the needs of the company.

What do you dislike?

From time to time the control panel tends to be a bit slow. Causing a little waste of time. Of course these anomalies were already reported to the technical service team and they promised me to get a quick and effective solution.

Recommendations to others considering the product:

Definitely this system is the best program that provides backups without overloading the system or your servers, allowing you to manage them from a local level to reach a large scale.

What problems are you solving with the product? What benefits have you realized?

This system is undoubtedly one of the best backup solutions that you have been able to handle. I can also say that with Acronis Backup Cloud, I can have my backup copies at any time, thanks to the fact that they are cloud-based.

Being able to configure this system is very easy, sometimes true, as it will automatically make the backups you need without having to be connected to the local server but everything from the cloud, and you can use them from wherever you are.

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Software Programmer
Mid-Market
(201-500 employees)
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"great alternative for the backup of all our data"

What do you like best?

Acronis Backup Cloud is a really incredible and very useful software that represents an effective solution for the backup of all my most important files and those of my clients, keeping them totally safe. Acronis Backup Cloud has a very dynamic and simple interface that makes it easy to use, install and configure, with the possibility of completely customizing backup copies adapting to my needs. I also find it important to note that it works in Mac and Windows environments and if any problem occurs, the software will send me an email notifying me which is fantastic.

What do you dislike?

While it is true that Acronis Backup Cloud is an excellent software, the website and the control panel can be a bit slow. This causes a bit of interruption and, in an emergency situation, always crosses your fingers so that the web portal does not crash. It usually does not, but as it does from time to time it is not totally impeccable.

Recommendations to others considering the product:

Be sure to demonstrate this software first, so that you are aware of speed problems and if it meets all your needs. Give him a good month before migrating from another system to all your clients. but nevertheless, in my opinion I definitely recommend it and it is worth a try.

What problems are you solving with the product? What benefits have you realized?

Since I started to implement Acronis Backup Cloud I find myself much calmer, since I know that all my data and those of my clients are totally safe. and if any failure occurs in the system I can count on a reliable backup.

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MR
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Legit Product"

What do you like best?

Acronis Ransomware Protection provides automatic data restoration once it detects ransomware which is pretty cool. If you don't have the time to restore a Virtual Machine you can always start it up instantly from a backup. Backing up Office 365 without having a physical agent installed on your server is also quite handy. Another ideal thing to backup is your WHM Panel via the Acronis plugin. This provides a complete backup solution for all your hosting accounts.

What do you dislike?

The price :(

Luckily black Friday comes every year. The response times to log a support case do take some time depending on the urgency but they do supply some pretty good support once you have connected with an engineer.

Recommendations to others considering the product:

Get it now

What problems are you solving with the product? What benefits have you realized?

Backing up O365, Exchange, Active Directory and Data into a central storage. Providing the quickest data recovery times in the world. We can also securely encrypt backups as well as provide Geo-Replication services which replicates your backed up data to multiple offsite locations across the globe.

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AI
Mid-Market
(51-200 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Omnipresent!! Single tool which supports all type of hardware and operating systems"

What do you like best?

ABC is very easy to setup, Good support and reporting available.

Number of failures caused is very less. so can achieve a SLA without any trouble

Supports most of the type of hardware.

No need to worry about the space or Cloud data limitation if you have already got the estimated amount of cloud

What do you dislike?

It is complicated for backup administrators who are beginners

Making changes to the Backup plan is bit difficult as it does not provide more information or how we can make changes to the Plan.

Recommendations to others considering the product:

If you are enterprise customer and looking for single solution for backup then acronis is the answer.

There are very less failures as compared to other

What problems are you solving with the product? What benefits have you realized?

We have fixed our Backup issue to the Linux and windows workloads

Acronis also backs up the mobile devices which has simplified our DR.

We don't have to run around and juggle for the space and tape issue as it is directly backup the data to cloud

It also process the application level data which has helped our application owner

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LEVEL
Small-Business
(11-50 employees)
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Verified Current User
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"Una solución atractiva para la gestión de backups"

What do you like best?

Acronis Cloud es una solución atractiva para la gestión de los backups de nuestros clientes. Envío de emails diarios notificando cuando hay un error en las copias para nosotros es una solución fantástica. Su panel de visualización general de todos nuestros clientes es de una gran ayuda para echar un vistazo general de si se han completado o no. Destacamos también la sencillez a la hora de crear y añadir nuevos clientes a nuestro panel. ´Cabe destacar que el servicio técnico es rápido y conciso.

What do you dislike?

La parte negativa es que cuando queremos traspasar la copia a otro ordenador, no es una tarea sencilla, y no siempre funciona, de hecho , a veces tenemos que volver a subir la copia entera, ya que no detecta que es el mismo cliente. Otro de los problemas es que si queremos borrar ficheros en la copia subida a la nube , el tamaño no desciende. Además de cuando intentamos añadir exclusiones de algunas extensiones de fichero para que no sean subidos, si la copia ya está creada, ignora totalmente esta regla.

Recommendations to others considering the product:

Fácil administración, sus precios y su seguridad de los ficheros.

What problems are you solving with the product? What benefits have you realized?

Tener una solución integrada en un mismo panel es de gran ayuda. Poder monitorizar todos clientes en una sola página es perfecto. Además de lo ya comentado, envío de notificaciones diarias a nosotros y a nuestros clientes.

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A
Small-Business
(11-50 employees)
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"Tranquilidad y confianza"

What do you like best?

Producto que ofrece una buena calidad, copias de seguridad fiables. A modo personal también uso otra solución de Acronis por su fiabilidad. Como técnico estoy tranquilo con los usuarios que tengo ya que se que las copias se hacen bien. Fácil de instalar y configurar, si bien alguna vez nos hemos encontrado con problemas de instalación pero son las menos.

What do you dislike?

Sería deseable tener mayor control sobre los datos de la nube y poder eliminar archivos si es necesario. Sería interesante poder hacer backup de MySQL en Windows. Cuando se incluyen archivos *.pst en la copia está sube mucho de tamaño y no se pueden eliminar los archivos una vez subidos a la nube. Hay que mejorar la reinstalación del cliente cuando un usuario se cambia de máquina y necesitamos aprovechar los datos que ya están subidos al cloud de Acronis y no tener que volver a subir los datos, ya que a veces no tienen la velocidad de internet deseada. Sería interesante poder tener soporte en castellano, ya que a veces se hace difícil entenderse correctamente por culpa del idioma.

Recommendations to others considering the product:

Buen producto.

What problems are you solving with the product? What benefits have you realized?

Ofrecemos copias de seguridad a nuestros clientes para que tengan a salvo sus datos y a la vez cumplan con la GDPR. Con esto conseguimos que nuestros clientes tengan tranquilidad y nuestro negocio obtiene beneficios gracias a la comercialización de este nuevo servicio.

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Pro Services Sales Specialist
Retail
Enterprise
(10,001+ employees)
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Verified Current User
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"Acronis 2018 Backup Cloud"

What do you like best?

Acronis 2018 Backup Cloud is so easy to install. I like how I can backup my files and keep them secure and have to spend all day watching and wondering what is taking so long.

What do you dislike?

Actually, there is not too much I don't like about Acronis 2018 Backup. I have tried other programs who stated they do the same thing as Acronis, but they have been a waste of time.

Recommendations to others considering the product:

I would recommend Acronis Backup Cloud to anyone who is looking for a reliable, inexpensive, and easy-to-use System Backup.

What problems are you solving with the product? What benefits have you realized?

I can use Acronis Backup Cloud on all of my computers and keep all the of the system backups separated. If I run into a problem, I can quickly repair a damaged system image without too much hassle

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Technical Support Specialist
Computer & Network Security
Validated Reviewer
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"A powerful and scalable backup solution"

What do you like best?

Acronis works on both Mac and Windows environments, and is quick and easy to set up accounts and deploy the software to clients. Backups are highly customizable to fit whatever needs you have, and can be monitored in a variety of ways, from getting email alerts for specified failures, a quick glance at a visual chart for each client showing success and failure dates, or dig in deeper and view the stats of all backups going back weeks.

What do you dislike?

In the current version, the management console can be a bit slow to load and navigate. Nothing unbearable but it adds up when you have a hundred or so clients. Note that there is new version being pushed out soon that has an improved and redesigned management console so this may be fixed by then, as it did not used to be this slow.

Additionally there are some clients that for unknown reasons have minor issues, such as the backup drives not auto-formatting when they run out of space, or having occasional issues with the archive which requires manually formatting the backup drive. There are only a couple out of a hundred or so that have this issue, but it is a minor annoyance having to babysit them occasionally.

Recommendations to others considering the product:

The arguement is less "Should you use Acronis Backup Cloud?" and more "What reason do you have for not using it?". It's the best backup solution I've looked into or used for managing large-scale deployment and management of cloud or local backups.

What problems are you solving with the product? What benefits have you realized?

We needed a backup solution that could handle server backups better than Windows Server Backup. Beyond that we found with Acronis Backup Cloud, we could not only replace our local backup management solution but our cloud backups as well, and gain the benefit of being able to run backups directly from Mac Mini servers that are over 10.8. It's much easier to set up, as once it's installed I don't need to be connected to the server to set up the backup settings, and I don't have to rely on a second software to send me alerts about backup failures, I can just rely on Acronis to manage the backups and let me know when I need to check in on any.

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Product Manager
Internet
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Streamlined backup and restoration process"

What do you like best?

Standard policies can be applied against machines, leading to predictable machine status at backup intervals we define. The interface is easy and allows for quick training of new hires on a critical business process.

What do you dislike?

Full fledged API/SDK is still a work in progress but being delivered in the near future.

As a workaround, default policies can be applied once an agent is assigned to a machine.

What problems are you solving with the product? What benefits have you realized?

In many IaaS providers, you won't have access to the hypervisor. If you need this and your IaaS provider/backup solution doesn't support it, you can't standardize across the board.

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Perfecta solución para hacer copias en la nube y gestionarlas facilmente"

What do you like best?

Acrònims backup cloud es una solución perfecta para tener un control diario exhaustivo de las copias de nuestros clientes. Facilidad de uso y de implementación, además de una fácil restauración en caso de desastre.

What do you dislike?

Dificultad en el momento que se quiere cambiar la instalación del software a otra máquina manteniendo la copia ya subida.

Recommendations to others considering the product:

Facilidad para realizar una instalación del programa y mantener la copia ya subida en la nube.

What problems are you solving with the product? What benefits have you realized?

Hemos solucionado el problema de controlar las copias de una manera eficaz. Además de tener una consola visualmente atractiva.

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AI
Small-Business
(2-10 employees)
Validated Reviewer
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"A great low-cost backup, which allows all of the state-of-the-art virtualization and encryption"

What do you like best?

It's incredibly easy to set up and use and the features are great. You can run a backup to another PC on the network, to external media, or to the cloud. It's simple to virtually boot up from a backup in just a few minutes, as long as you have a Hyper-V enabled PC on the network

What do you dislike?

The web interface is very slow, and sometimes doesn't load the page you're looking for. I believe they are working on this. It would be nice if it were faster, but it's a nice trade-off for the low cost. The other part is the alert system - it generates a ton of alerts, so I needed to put in some email filtering so I can get through them easier.

Recommendations to others considering the product:

Be prepared for a slow-loading website once you get a lot of clients. Run a test virtualization restore after implementing the software. If you do that, you won't look back.

What problems are you solving with the product? What benefits have you realized?

We are able to deliver virtualizable backups to clients without a huge price tag. With storagecraft we were charging $150/month for unlimited cloud and virtualizable backup, and now we are able to include virtualizable backup by itself on all of our service plans without additional costs.

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System analyst
Small-Business
(11-50 employees)
Validated Reviewer
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"Easy to manage and set up"

What do you like best?

Best Solution for the Hybrid infrastructure. solve all the requirements for all workloads which includes Linux, windows MAC, MS Apps, Andrioid iOS. supports for most of the major cloud platforms

Supports non-similar hardware restore

We can restore files from anywhere as it is web based.

Supports Multitenant so can manage multiple customers

What do you dislike?

Difficult to understant the UI initially if you are new to the product

Recommendations to others considering the product:

highly recommended product for unify the environment

What problems are you solving with the product? What benefits have you realized?

We were able to backup hypervisor and physical work loads of all the systems which includes mobiles

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Helpdesk y técnico de campo
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Nice experience with this product, beautiful and simple interface."

What do you like best?

The easy use of this product and the diferents options that acronis give to you.

What do you dislike?

all it's fine.For another part the maintenance of the service, when it takes more than one day and my clients call me for receive some information of this maintenance.This is the only think that i dont like.

What problems are you solving with the product? What benefits have you realized?

the problems with the ransomwares, thanks to have some diferents points of backups at the cloud with acronis.

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Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"encuesta de satisfaccion de level programs"

What do you like best?

la facilidad con la que se pueden hacer la revision de copias, asi como restauracion de datos y monitorizacion. Tambien es muy facil ver los reports para el cliente.

What do you dislike?

Quizas la interfaz no es muy intuitiva y si no estas acostumbrado al principio te pierdes un poco.

Cuando ya te acostumbras no hay problema pero al haber tantas opciones/botones es un poco lioso.

Recommendations to others considering the product:

Hacer la interfaz mas facil para los que acaban de empezar

What problems are you solving with the product? What benefits have you realized?

Revision de copias de seguridad en disco y nube. Actualizacion de clientes y recuperacion de datos.

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tecnico informatico
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"My review"

What do you like best?

Your web interface and your fast support (first mail contacts)

What do you dislike?

Sometimes your interface goes down (time charging).

When i open a case, often i have to wait many days to have issue resolved.

Recommendations to others considering the product:

web time charging should be fast.

Maintenance faster.

What problems are you solving with the product? What benefits have you realized?

Our clients are saved against virus/malwares with your cloud copy.

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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Acronis is a great BU/DR product!"

What do you like best?

I like it’s simplicity and how easy it is to use. It works well and is very cost efficient.

What do you dislike?

I dislike the lag time on the Acronis cloud product when the environment it is backing up gets larger than 20TB or 60 VMs.

What problems are you solving with the product? What benefits have you realized?

Solving people’s backup and DR needs on a tight budget. Was able to consolidate many backup products into one single solution by using Acronis and getting rid of their other products.

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Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Unique fit for a unique need"

What do you like best?

Product flexibility, support team competency and responsiveness, velocity of product updates

What do you dislike?

Cloud interface is lacking some fundamental controls/views, restores from cloud storage are occasionally very slow.

What problems are you solving with the product? What benefits have you realized?

There are few backup providers able to meet our licensing model and deployment flexibility requirements. For example, our Managed Platform product is billed on a monthly basis. Since customers may come and go, an annual minimum-spend agreement simply doesn't fit. Acronis' billing model allows us to add and remove servers at will, without worry.

Acronis cloud backup service allows us to offer local and cloud backup options as well as extended retention plans.

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Técnico
Computer Software
Small-Business
(2-10 employees)
Validated Reviewer
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"La seguridad de los clientes"

What do you like best?

La seguridad, que sea dual -en nube y local-

What do you dislike?

La lentitud de restauración desde la nube, que las copias locales sean visibles para los rasonware, si hay fallo en la copia por lentitud -ya que en España hay un porcentaje elevado de lineas ADSL- se tenga que subir desde cero.

Recommendations to others considering the product:

Potencia en la copia y administración

What problems are you solving with the product? What benefits have you realized?

La verdad es que no llevo el tema comercial.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Perfecto para realizar copias seguras"

What do you like best?

Copia fuera del ordenador en servidores seguros.

What do you dislike?

Momentos de lentitud en la restauración de ficheros.

What problems are you solving with the product? What benefits have you realized?

Soy técnico, no realizo tema comercial.

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A
Small-Business
(11-50 employees)
Validated Reviewer
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"Nice Backup Solution"

What do you like best?

Ease of use and almost a set it and forget it.

What do you dislike?

Sometimes the dashboard where all of our customer are shown, does not correlate with the actual backups. Sometimes if will show that a backup hasn't succeeded in over a month but logging into the customer it will show that it has backed up successfully for the past month.

Recommendations to others considering the product:

None at this time.

What problems are you solving with the product? What benefits have you realized?

We had previously stored customer backups in our datacenter, but we are finding it much cheaper to have it back up to the cloud. This makes it much easier to administer.

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system administrator
Validated Reviewer
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"Acronis backup and disaster recovery"

What do you like best?

Easy to use, simple to deploy, very secure and completeness in the number of platforms it supports

What do you dislike?

Not being able to track local backup storage usage of clients but hope the feature will be up soon

Recommendations to others considering the product:

Very likely

What problems are you solving with the product? What benefits have you realized?

Provide business with peace of mind of there business continuity being in place

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Small-Business
(11-50 employees)
Validated Reviewer
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"after an hour getting to know the Interface, we are happy to use something that just works"

What do you like best?

The ease of adding an account / servers / workstations

What do you dislike?

The things I dislike , I've gotten over them, not important any more

Recommendations to others considering the product:

If you need a backup solution that just works , this would be the place to start. We never looked back.

What problems are you solving with the product? What benefits have you realized?

easy backup for all our customers

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A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Nice backup cloud program!"

What do you like best?

The diferents options for incremental copy, the option that gives to you the possibility to select diferents hours to execute de copy.

What do you dislike?

the diferents maintenance are very repeated, we need more stability.

Recommendations to others considering the product:

solve the critic problems in the less possible time.

What problems are you solving with the product? What benefits have you realized?

different copies and some different configuration possibilities

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A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"It has been a reliable tool for backup"

What do you like best?

Easy Backups, Easy to administer console, friendly web interface, personalizabe, ready to use, simple update agents

What do you dislike?

Maybe, a easy way to view de backups Jobs, that there were more agents for different platforms and applications

What problems are you solving with the product? What benefits have you realized?

You can deliver an information backup service very quickly, without complicated installations

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A
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Acronis Cloud - easy to use"

What do you like best?

Works without any problems. If there is a question, support is quick and has good solutions

What do you dislike?

At this moment I have no points to dislike

What problems are you solving with the product? What benefits have you realized?

We make backup for all kind of customers, with different kind of data.

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Enterprise
(1001-5000 employees)
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"Simply and easy to use"

What do you like best?

Simplicity, easy to use.

What do you dislike?

Not mobile friendly

Recommendations to others considering the product:

Agile, always improving their product set.

What problems are you solving with the product? What benefits have you realized?

Easy and simply and manage your own backups.

Acronis Backup Cloud for Service Providers Features

  • File Server Backup
  • Database Server Backup
  • Virtual Machines
  • Repository Models
  • Disaster Recovery
  • Remote Backup

Acronis Backup Cloud for Service Providers User Ratings

8.4
Ease of Use
Average: 8.9*
8.3
Quality of Support
Average: 8.8*
8.3
Ease of Setup
Average: 8.9*
* SaaS Backup Category
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Acronis Backup Cloud for Service Providers Categories on G2