# Best AI Customer Support Agents Software ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 550 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 81,000+ Authentic Reviews - 550+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=57328&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=1408919&focus%5B%5D=1371397) Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, ServiceNow AI Agents, and Retell AI. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=retell-ai) **Sponsored** ### Kustomer Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-10T15%3A39%3A37Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=40227&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%3Fopen_modal_url%3D%252Fproducts%252Facrion-ai-employees%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-customer-support-agents%2526source%253Dcategory&secure%5Btoken%5D=40767f8fd60100a493c56ce8dcc7ff70b5172e0bf22980babf2a203e2ceb5438&secure%5Burl%5D=https%3A%2F%2Fwww.kustomer.com%2Fpricing%2F&secure%5Burl_type%5D=paid_promos) ### [Salesforce Agentforce](https://www.g2.com/fr/products/salesforce-agentforce/reviews) Salesforce Agentforce is a software designed to help organizations build, deploy, manage, and govern AI agents that autonomously assist customers, employees, and partners across digital and voice channels. The software provides agent development, hybrid reasoning, multichannel support, and lifecycle management by leveraging a unified system that combines large language model reasoning with deterministic workflows, business data, and low-code and pro-code tools. It automates ticket resolution, task execution, and complex multi-step workflows and reduces the need for human intervention by enabling agents to reason, act, and hand off to people when needed. Salesforce Agentforce addresses enterprise challenges around scaling AI operations by offering configurable guardrails, access controls, auditability, and privacy safeguards built on the Salesforce platform. The software supports use cases across customer service, sales, IT, HR, marketing, and industry-specific workflows, integrating with existing data models, APIs, and business logic. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,164 #### Who Is the Company Behind Salesforce Agentforce? - **Vendeur:** [Salesforce](https://www.g2.com/fr/sellers/salesforce) - **Site Web de l'entreprise:** www.salesforce.com - **Année de fondation:** 1999 - **Emplacement du siège social:** San Francisco, CA - **Twitter:** @salesforce 579,511 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Développeur Salesforce, Administrateur Salesforce - **Top Industries:** Technologie de l'information et services, Services financiers - **Company Size:** 39% Medium, 31% Large #### What Are Recent G2 Reviews of Salesforce Agentforce? **["L'intégration d'Agentforce et de Data Cloud facilite la qualification des prospects"](https://www.g2.com/fr/survey_responses/salesforce-agentforce-review-13197506)** **Rating:** 4.0/5.0 stars _— Vishal S._ [Read full review](https://www.g2.com/fr/survey_responses/salesforce-agentforce-review-13197506) **["Agentforce rend l'IA d'entreprise avec Salesforce véritablement sans tête"](https://www.g2.com/fr/survey_responses/salesforce-agentforce-review-12717613)** **Rating:** 4.0/5.0 stars _— Manjunath G._ [Read full review](https://www.g2.com/fr/survey_responses/salesforce-agentforce-review-12717613) ### [Fin](https://www.g2.com/fr/products/fin/reviews) Fin is a software designed to serve as a single customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, no-code configuration, and complete channel visibility by leveraging generative AI combined with deterministic rules and the Fin APEX 1.0 model optimized for accuracy, speed, and reliability. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution by following detailed step-by-step instructions with consistency across all interactions. Fin addresses the challenge of scaling customer service without proportional headcount by resolving an average of 67% of customer queries autonomously and integrating with any helpdesk including Salesforce, HubSpot, and Freshdesk without migration. The software supports use cases spanning customer support, sales engagement, lead qualification, and meeting booking, with outcome-based pricing starting at $0.99 per resolved interaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,733 #### Who Is the Company Behind Fin? - **Vendeur:** [Intercom, Inc.](https://www.g2.com/fr/sellers/intercom-inc) - **Site Web de l'entreprise:** www.intercom.com - **Année de fondation:** 2011 - **Emplacement du siège social:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Responsable du succès client, PDG - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient les **réponses rapides et précises** de Fin, réduisant considérablement la charge de travail du support et améliorant la résolution des requêtes. - Les utilisateurs trouvent l' **aisance d'utilisation** de Fin exceptionnelle, avec une navigation intuitive et des fonctionnalités utiles simplifiant l'expérience globale. - Les utilisateurs apprécient la **facilité d'utilisation** de Fin, profitant d'une intégration simplifiée et de fonctionnalités efficaces de suivi des conversations. - Les utilisateurs apprécient l' **efficacité** de Fin, appréciant son intégration facile et son interface intuitive pour des opérations fluides. - Les utilisateurs apprécient les **fonctionnalités d'automatisation** de Fin, qui améliorent l'efficacité et la gestion des clients sans surcharger les équipes de support. ##### Cons - Les utilisateurs trouvent que l'absence de **fonctionnalités manquantes** dans Fin limite l'utilisabilité et complique considérablement l'expérience utilisateur. - Les utilisateurs trouvent **le manque de nuance et les informations obsolètes** de Fin frustrants, ce qui conduit souvent à une vérification avec le support humain. - Les utilisateurs trouvent que les **fonctionnalités limitées** de Fin restreignent leur capacité à exploiter pleinement ses capacités et son contrôle. - Les utilisateurs rencontrent une **courbe d'apprentissage abrupte** avec Fin, trouvant son installation et sa fonctionnalité exigeantes et complexes. - Les utilisateurs expriment des préoccupations concernant le **prix élevé** de Fin, avec de nombreuses fonctionnalités nécessitant un paiement supplémentaire, ce qui entraîne des factures inattendues. #### What Are Recent G2 Reviews of Fin? **["Support AI rapide et précis qui rationalise les flux de travail du service d'assistance"](https://www.g2.com/fr/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/fr/survey_responses/fin-review-13196970) **["Support AI utile qui fait gagner du temps à notre équipe"](https://www.g2.com/fr/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/fr/survey_responses/fin-review-13188941) #### What Are G2 Users Discussing About Fin? - [Comment Intercom redéfinit-il le paysage de la communication et de l'engagement client ?](https://www.g2.com/fr/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [À quoi sert Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/fr/discussions/does-intercom-have-live-chat) - 2 comments - [À quoi sert l'application Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-app-used-for) - 1 comment - [Comment fonctionne le chat Intercom ?](https://www.g2.com/fr/discussions/how-does-intercom-chat-work) - 1 comment ### [Jotform AI Agents](https://www.g2.com/fr/products/jotform-ai-agents/reviews) Jotform AI Agents is a software designed to provide automated real-time customer support assistance across all hours of the day through no-code AI agent creation and deployment. The software provides 24/7 inquiry handling, lead qualification, appointment scheduling, and CRM record updates by leveraging a no-code AI builder trained on custom documents, FAQs, form data, and a library of 7,000 customizable templates. It automates incoming call handling, inquiry routing, and follow-up workflows and reduces wait times by operating continuously across web, chat, email, phone, WhatsApp, Messenger, Gmail, and WordPress. Jotform AI Agents addresses the challenge of scaling customer experience without expanding headcount by enabling teams to deploy personalized, brand-aligned agents in minutes using industry-specific knowledge and configurable triggers. The software supports use cases including customer support, onboarding, product education, internal training, and phone-based service, with voice capabilities that include natural conversation handling and spoken message transcription. **Average Rating:** 4.5/5.0 **Total Reviews:** 660 #### Who Is the Company Behind Jotform AI Agents? - **Vendeur:** [Jotform](https://www.g2.com/fr/sellers/jotform) - **Site Web de l'entreprise:** www.jotform.com - **Année de fondation:** 2006 - **Emplacement du siège social:** San Francisco, California - **Twitter:** @Jotform 39,289 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propriétaire, PDG - **Top Industries:** Technologie de l'information et services, Logiciels informatiques - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** des agents Jotform AI, qui simplifie considérablement la création de sondages et l'automatisation des flux de travail. - Les utilisateurs apprécient la **facilité d'installation** des agents Jotform AI, permettant une intégration transparente dans les opérations commerciales quotidiennes. - Les utilisateurs apprécient les **capacités d'économie de temps** des agents Jotform AI, améliorant considérablement leur productivité dans la création de sondages. - Les utilisateurs apprécient l' **efficacité** des agents Jotform AI, qui simplifient la création de formulaires et améliorent la productivité globale. - Les utilisateurs apprécient la **facilité d'installation** des agents Jotform AI, permettant une intégration rapide dans les activités quotidiennes. ##### Cons - Les utilisateurs éprouvent **des hallucinations et des malentendus** avec les agents Jotform AI, ce qui entraîne de la confusion et de la frustration lors des interactions. - Les utilisateurs trouvent les **capacités limitées de l'IA** difficiles, surtout pour personnaliser les flux de travail et comprendre les besoins spécifiques. - Les utilisateurs trouvent que les **fonctionnalités limitées** des agents Jotform AI sont restrictives, entravant la flexibilité dans les flux de travail et la gestion des sessions. - Les utilisateurs trouvent les **fonctionnalités d'IA inadéquates** des agents Jotform AI frustrantes, car elles hallucinent souvent et interprètent mal les requêtes. - Les utilisateurs expriment leur frustration face à la **mauvaise compréhension** des agents IA de Jotform, ce qui affecte l'utilisabilité et le succès des projets. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Assistant IA rapide et sans code qui fournit des réponses contextuelles"](https://www.g2.com/fr/survey_responses/jotform-ai-agents-review-13188480)** **Rating:** 5.0/5.0 stars _— VELYON I._ [Read full review](https://www.g2.com/fr/survey_responses/jotform-ai-agents-review-13188480) **["Jotform rend la capture de leads facile avec des modèles intuitifs et un routage intelligent."](https://www.g2.com/fr/survey_responses/jotform-ai-agents-review-13213003)** **Rating:** 4.0/5.0 stars _— Pratyush S._ [Read full review](https://www.g2.com/fr/survey_responses/jotform-ai-agents-review-13213003) ### [HubSpot Service Hub](https://www.g2.com/fr/products/hubspot-service-hub/reviews) HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service options within a single platform. The software provides ticket routing automation, knowledge base suggestions, customer health scoring, and trend analysis by leveraging AI capabilities connected to sales and marketing data across the HubSpot ecosystem. It automates repetitive support tasks and escalation routing and reduces ticket volume through self-service tools including knowledge base creation, chatbot functionality, and a customer portal. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by giving representatives full customer journey context including purchase history, marketing interactions, and sales conversations without switching tools. The software supports omnichannel communication, CRM-native data sharing, live chat, customer feedback collection, and service analytics to connect support outcomes to retention and business growth metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,822 #### Who Is the Company Behind HubSpot Service Hub? - **Vendeur:** [HubSpot](https://www.g2.com/fr/sellers/hubspot) - **Site Web de l'entreprise:** hubspot.com - **Année de fondation:** 2006 - **Emplacement du siège social:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Responsable du succès client, Spécialiste du succès client - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que HubSpot Service Hub est **exceptionnellement facile à utiliser** , rationalisant la communication et améliorant la prise de décision sans effort. - Les utilisateurs apprécient l' **intégration transparente** de HubSpot Service Hub, améliorant la collaboration et l'accès aux informations à travers les canaux. - Les utilisateurs apprécient le **support client réactif** de HubSpot Service Hub, améliorant ainsi leur efficacité en communication et en prise de décision. - Les utilisateurs adorent l' **efficacité** de HubSpot Service Hub, qui rationalise les flux de travail et améliore considérablement la productivité. - Les utilisateurs apprécient le **système de billetterie efficace** dans HubSpot Service Hub pour gérer les interactions avec les clients de manière fluide. ##### Cons - Les utilisateurs trouvent que les **fonctionnalités manquantes** dans HubSpot Service Hub sont limitantes, surtout à mesure que les besoins augmentent et que l'évolutivité devient coûteuse. - Les utilisateurs trouvent que la **personnalisation limitée** des contacts et des designs est restrictive, ce qui impacte la fonctionnalité et l'expression créative. - Les utilisateurs sont frustrés par les **fonctionnalités limitées** , en particulier en ce qui concerne les difficultés de personnalisation et d'intégration qui affectent la productivité. - Les utilisateurs sont confrontés à un **manque de fonctionnalités** dans HubSpot Service Hub, ce qui entrave la collaboration et complique l'expérience utilisateur. - Les utilisateurs trouvent le **système de gestion des tickets encombrant** , avec des limitations impactant l'efficacité et la gestion des données. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/fr/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/fr/survey_responses/hubspot-service-hub-review-11586632) **["Gestion des tickets et support centralisé avec des automatisations qui améliorent l'expérience"](https://www.g2.com/fr/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/fr/survey_responses/hubspot-service-hub-review-12873336) #### What Are G2 Users Discussing About HubSpot Service Hub? - [Comment HubSpot Service Hub contribue-t-il à créer une expérience de service client plus cohérente et efficace ?](https://www.g2.com/fr/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [À quoi sert HubSpot Service Hub ?](https://www.g2.com/fr/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [Que fait le logiciel HubSpot ?](https://www.g2.com/fr/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Quelles sont les fonctionnalités disponibles sur la plateforme HubSpot ?](https://www.g2.com/fr/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [Qu'est-ce qu'un centre de services ?](https://www.g2.com/fr/discussions/what-is-service-hub) - 2 comments ### [Zendesk for Customer Service](https://www.g2.com/fr/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service is a software designed to provide AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, agent performance evaluation, workforce scheduling, and self-service capabilities by leveraging AI trained on billions of customer experience interactions and a marketplace of 1,800 or more app integrations. It automates ticket routing, workflow execution, and agent productivity tasks and reduces implementation complexity by enabling configuration without IT or developer involvement. Zendesk for Customer Service addresses the challenge of delivering consistent, personalized support across channels by unifying social messaging, phone, email, and AI-driven workflows within a single platform. The software supports 130,000 or more global brands across 30 or more languages, with Zendesk QA tools for continuous agent improvement and Workforce Management tools for peak-time readiness. **Average Rating:** 4.3/5.0 **Total Reviews:** 6,660 #### Who Is the Company Behind Zendesk for Customer Service? - **Vendeur:** [Zendesk](https://www.g2.com/fr/sellers/zendesk) - **Site Web de l'entreprise:** www.zendesk.com - **Année de fondation:** 2007 - **Emplacement du siège social:** San Francisco, CA - **Twitter:** @Zendesk 102,672 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Responsable du succès client, Responsable du service client - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Zendesk, qui facilite des réponses rapides et des flux de travail de support organisés. - Les utilisateurs apprécient les **espaces de travail fluides** dans Zendesk, améliorant l'utilisabilité grâce à des outils efficaces comme Talk et le ticketing par email. - Les utilisateurs apprécient le **support client efficace** fourni par Zendesk, appréciant les capacités de réponse organisées et rapides. - Les utilisateurs apprécient l' **organisation utile** de Zendesk, permettant des réponses plus rapides et une meilleure gestion du support client. - Les utilisateurs apprécient la **gestion facile des tickets** dans Zendesk, permettant une collaboration efficace et un suivi efficient du support client. ##### Cons - Les utilisateurs expriment leur frustration face à **l'absence de fonctionnalités personnalisables** , limitant leur capacité à gérer efficacement les statuts et les mises à jour des tickets. - Les utilisateurs trouvent les **fonctionnalités limitées** de Zendesk pour le service client frustrantes, ce qui impacte l'utilisabilité et l'efficacité lors de la configuration. - Les utilisateurs trouvent que la **pour les fonctionnalités avancées de Zendesk, posant des défis pour ceux qui manquent d'expertise technique.** - Les utilisateurs trouvent que les options de **personnalisation limitée** pour les statuts des tickets et les permissions des agents sont un inconvénient pour leurs flux de travail dans Zendesk. - Les utilisateurs trouvent que la **complexité et la courbe d'apprentissage** de Zendesk sont difficiles, en plus des problèmes de bugs et des intégrations limitées. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["Support omnicanal unifié avec une automatisation et des analyses puissantes"](https://www.g2.com/fr/survey_responses/zendesk-for-customer-service-review-13140974)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/fr/survey_responses/zendesk-for-customer-service-review-13140974) **["Un seul endroit pour gérer les demandes informatiques avec un suivi clair des tickets"](https://www.g2.com/fr/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/fr/survey_responses/zendesk-for-customer-service-review-13166804) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [Comment Zendesk Support Suite transforme-t-il l'expérience du service client dans divers secteurs ?](https://www.g2.com/fr/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [À quoi sert Zendesk Support Suite ?](https://www.g2.com/fr/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/fr/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/fr/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [Que pouvez-vous faire avec Zendesk ?](https://www.g2.com/fr/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Genesys Cloud CX](https://www.g2.com/fr/products/genesys-cloud-cx/reviews) Genesys Cloud CX is a software designed to serve as an industry-leading cloud call center and customer experience platform for small, medium, and large enterprises. The software provides omnichannel engagement, predictive AI routing, real-time analytics, and bot-assisted interactions by leveraging a composable platform with hundreds of packaged third-party integrations and weekly product updates. It automates customer journey workflows and intelligent agent routing and reduces handling time by connecting insights across teams, tools, and interactions to surface the right action at the right moment. Genesys Cloud CX addresses the challenge of managing complex, multi-channel customer conversations by enabling seamless escalation from AI bots to human agents and providing real-time dashboards and management tools for contact center oversight. The software supports deployment across chat, email, text, social media, and voice channels with integrations that extend its capabilities for organizations of any size and location. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### Who Is the Company Behind Genesys Cloud CX? - **Vendeur:** [Genesys](https://www.g2.com/fr/sellers/genesys) - **Site Web de l'entreprise:** www.genesys.com - **Année de fondation:** 1990 - **Emplacement du siège social:** Menlo Park, CA - **Twitter:** @Genesys 32,180 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Avocat de la cause, Manager - **Top Industries:** Technologie de l'information et services, Services financiers - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que Genesys Cloud CX est **exceptionnellement facile à utiliser** , permettant aux utilisateurs professionnels de gérer indépendamment les configurations. - Les utilisateurs apprécient l' **évolution continue des fonctionnalités** de Genesys Cloud CX, améliorant les opérations du centre de contact et la satisfaction des utilisateurs. - Les utilisateurs apprécient la **fiabilité** de Genesys Cloud CX, louant son accessibilité et son soutien à la continuité des affaires. - Les utilisateurs apprécient l' **efficacité** de Genesys Cloud CX, améliorant l'agilité et simplifiant les opérations du centre de contact à travers plusieurs canaux. - Les utilisateurs apprécient l' **interface intuitive** de Genesys Cloud CX, améliorant la gestion des interactions avec les clients et la performance de la main-d'œuvre. ##### Cons - Les utilisateurs notent les **fonctionnalités limitées** de Genesys Cloud CX, en particulier dans la traduction vocale et la disponibilité des outils. - Les utilisateurs notent les **fonctionnalités manquantes** dans Genesys Cloud CX, y compris la personnalisation limitée du tableau de bord et les options de reporting complexes. - Les utilisateurs trouvent la **complexité de l'interface** difficile, surtout pour les nouveaux venus qui naviguent à travers de multiples fonctionnalités et paramètres. - Les utilisateurs trouvent les **capacités de reporting inadéquates** de Genesys Cloud CX frustrantes, nécessitant des efforts supplémentaires pour obtenir des informations de base. - Les utilisateurs trouvent que la **avec Genesys Cloud CX, car l'interface et les fonctionnalités peuvent être déroutantes au début.** #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Puissance omnicanale centralisée avec des rapports en temps réel perspicaces"](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Utilisateur vérifié à Technologie de l'information et services_ [Read full review](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-13150184) **["Configuration sans effort, intégrations puissantes"](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [À quoi sert Genesys Cloud CX ?](https://www.g2.com/fr/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/fr/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quels sont les 4 avantages les plus importants d'Active Directory ?](https://www.g2.com/fr/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Que fait Genesys Cloud pour Salesforce ?](https://www.g2.com/fr/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/fr/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [ServiceNow AI Agents](https://www.g2.com/fr/products/servicenow-ai-agents/reviews) ServiceNow AI Agents is a software designed to autonomously execute work across IT, HR, customer service, app development, and other business functions by acting on enterprise data and policies in real time. The software provides out-of-the-box and custom agent creation, multi-agent orchestration, and governed workflow automation by leveraging a unified platform combining AI, data, workflows, and security with real-time access to over 450 enterprise systems. It automates routine tasks and complex multi-step processes and reduces manual effort by executing actions directly across any connected system rather than simply recommending next steps. ServiceNow AI Agents addresses the challenge of coordinating specialized work across large organizations by using the AI Agent Orchestrator to manage teams of agents operating under configured guardrails and organizational policies. The software supports use cases across IT operations, HR service delivery, customer service, and custom business workflows, trusted by 85% of the Fortune 500 and powering 80 billion workflows annually. **Average Rating:** 4.3/5.0 **Total Reviews:** 452 #### Who Is the Company Behind ServiceNow AI Agents? - **Vendeur:** [ServiceNow](https://www.g2.com/fr/sellers/servicenow) - **Site Web de l'entreprise:** www.servicenow.com - **Année de fondation:** 2004 - **Emplacement du siège social:** Santa Clara, CA - **Twitter:** @servicenow 55,548 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ingénieur logiciel - **Top Industries:** Technologie de l'information et services, Logiciels informatiques - **Company Size:** 35% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient l' **efficacité** des agents IA de ServiceNow, bénéficiant d'une configuration facile et d'une automatisation puissante des flux de travail. - Les utilisateurs apprécient la **facilité d'utilisation** des agents IA de ServiceNow, permettant une automatisation efficace des tâches et une intégration fluide des flux de travail. - Les utilisateurs apprécient **l'automatisation des tâches répétitives** avec les agents IA de ServiceNow, ce qui améliore l'efficacité et réduit les erreurs manuelles. - Les utilisateurs apprécient les **intégrations faciles** des agents IA de ServiceNow, améliorant les flux de travail et augmentant l'efficacité des équipes de support. - Les utilisateurs trouvent les agents IA de ServiceNow **très efficaces pour automatiser les flux de travail** , améliorant la rapidité et la précision dans la résolution des problèmes et la communication. ##### Cons - Les utilisateurs constatent que **l'inexactitude** des agents IA de ServiceNow entraîne de la confusion et réduit la confiance en leur efficacité. - Les utilisateurs expriment leur frustration face à la **mauvaise compréhension** des agents IA de ServiceNow, ce qui entraîne des réponses génériques et de la confusion. - Les utilisateurs trouvent la **configuration complexe** des agents IA de ServiceNow chronophage et difficile pour une application efficace dans le monde réel. - Les utilisateurs trouvent la **réactivité limitée** des agents IA de ServiceNow frustrante, car ils ont du mal avec les questions nuancées et la personnalisation. - Les utilisateurs trouvent le **processus de configuration et de personnalisation complexe** , nécessitant un apprentissage significatif et des connaissances préalables pour naviguer efficacement. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **["Les agents IA de ServiceNow ressemblent à un membre d'équipe parfait."](https://www.g2.com/fr/survey_responses/servicenow-ai-agents-review-13179278)** **Rating:** 4.0/5.0 stars _— Bart K._ [Read full review](https://www.g2.com/fr/survey_responses/servicenow-ai-agents-review-13179278) **["Agents d'IA natifs qui fonctionnent enfin sur des données de plateforme régies"](https://www.g2.com/fr/survey_responses/servicenow-ai-agents-review-12776657)** **Rating:** 5.0/5.0 stars _— rajesh s._ [Read full review](https://www.g2.com/fr/survey_responses/servicenow-ai-agents-review-12776657) ### [Retell AI](https://www.g2.com/fr/products/retell-ai/reviews) Retell AI is a software designed to automate voice, SMS, and chat interactions with natural, human-like performance across industries including healthcare, logistics, fintech, and customer support. The software provides low-latency voice agent automation, SMS and chat workflows, drag-and-drop IVR flow building, and built-in QA testing by leveraging LLM-native agents that respond within 600 milliseconds and support multi-turn logic across 31 or more languages. It automates inbound call handling, appointment scheduling, lead qualification, and outbound messaging campaigns and reduces operational costs by replacing legacy IVR and scripted systems with fully AI-native, customizable agent flows. Retell AI addresses the challenge of scaling personalized customer conversations by enabling teams to build and deploy production-ready voice agents without writing code, integrated with CRM systems, Twilio, SIP, and branded caller ID. The software supports CSAT tracking, sentiment analysis, A/B call flow testing, and live conversation monitoring, with deployment options via web SDKs and flexible multi-channel engagement across voice, text, and chat. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,612 #### Who Is the Company Behind Retell AI? - **Vendeur:** [Retell AI](https://www.g2.com/fr/sellers/retell-ai) - **Site Web de l'entreprise:** www.retellai.com - **Année de fondation:** 2023 - **Emplacement du siège social:** Palo Alto, US - **Twitter:** @retellai 3,181 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website) 121 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Fondateur, PDG - **Top Industries:** Technologie de l'information et services, Logiciels informatiques - **Company Size:** 3% Small, 0% Medium #### What Do G2 Reviewers Say About Retell AI? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que la **facilité d'utilisation** de Retell AI améliore leur flux de travail avec des invites simples et une intégration. - Les utilisateurs apprécient la **facilité d'utilisation et la fonctionnalité fluide** de Retell AI, le rendant accessible à tous. - Les utilisateurs apprécient l' **interface simple** de Retell AI, la trouvant rapide et facile à apprendre et à utiliser. - Les utilisateurs soulignent la **facilité des intégrations** , appréciant la manière intuitive dont ils peuvent se connecter avec des services tiers. - Les utilisateurs apprécient l' **interface utilisateur simple et épurée** de Retell AI, ce qui permet à quiconque de créer facilement des agents vocaux. ##### Cons - Les utilisateurs ressentent le besoin de **fonctionnalités manquantes** telles que des voix diversifiées, des intégrations CRM natives, et plus d'options de trunking SIP. - Les utilisateurs estiment que Retell AI est **cher** par rapport aux alternatives, en particulier ils trouvent que le coût pour les tests est excessif. - Les utilisateurs trouvent la **courbe d'apprentissage abrupte** difficile, bien que le support soit disponible pour faciliter le processus. - Les utilisateurs trouvent que les **fonctionnalités limitées** de Retell AI entravent la fonctionnalité, nécessitant le recours à des outils supplémentaires pour les tests. - Les utilisateurs éprouvent une **mauvaise compréhension** des types de conversation, ce qui entraîne des interactions mal alignées et des efforts accrus de réglage manuel. #### What Are Recent G2 Reviews of Retell AI? **["Gestion immobilière simplifiée !"](https://www.g2.com/fr/survey_responses/retell-ai-review-13024552)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/fr/survey_responses/retell-ai-review-13024552) **["Expérience utilisateur raffinée pour créer des agents d'appel IA autonomes avec les intégrations Twilio et Telnyx"](https://www.g2.com/fr/survey_responses/retell-ai-review-12722058)** **Rating:** 5.0/5.0 stars _— Rishav K._ [Read full review](https://www.g2.com/fr/survey_responses/retell-ai-review-12722058) ### [Zoho Desk](https://www.g2.com/fr/products/zoho-desk/reviews) Zoho Desk is a software designed to provide a web-based help desk experience that assists organizations of all sizes in delivering exceptional customer support across multiple communication channels. The software provides omnichannel ticket management, AI-driven agent insights, custom workflow automation, and real-time performance dashboards by leveraging historical customer interaction data and integration across email, chat, social media, and phone. It automates repetitive support tasks and routing and reduces agent workload by enabling customers to receive consistent, timely responses regardless of their chosen channel or inquiry type. Zoho Desk addresses the challenge of scaling efficient, personalized support by offering extensive customization options including custom workflows, automated responses, and configurable dashboards tailored to each organization's operational requirements. The software supports industries including retail, technology, healthcare, and finance, with a cost-effective pricing model and tools for tracking key metrics, analyzing agent performance, and connecting support activities to customer satisfaction outcomes. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,582 #### Who Is the Company Behind Zoho Desk? - **Vendeur:** [Zoho](https://www.g2.com/fr/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Site Web de l'entreprise:** www.zoho.com - **Année de fondation:** 1996 - **Emplacement du siège social:** Austin, TX - **Twitter:** @Zoho 137,880 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** PDG, Directeur - **Top Industries:** Technologie de l'information et services, Logiciels informatiques - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Desk? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs louent l' **interface intuitive et conviviale** de Zoho Desk, améliorant la gestion des tickets et la communication avec les clients de manière transparente. - Les utilisateurs apprécient l' **interface intuitive et les fonctionnalités d'automatisation** de Zoho Desk, améliorant les opérations de support et la performance de l'équipe. - Les utilisateurs apprécient grandement la **gestion efficace des tickets** de Zoho Desk, notant son fonctionnement fluide et ses fonctionnalités d'automatisation précieuses. - Les utilisateurs apprécient les **intégrations transparentes** dans Zoho Desk, améliorant la collaboration et rationalisant la gestion des interactions avec les clients. - Les utilisateurs adorent l' **interface intuitive** de Zoho Desk, rendant la gestion des tickets et la communication fluides et efficaces. ##### Cons - Les utilisateurs rencontrent une **avec Zoho Desk en raison d'une interface utilisateur incohérente et de processus de reporting complexes.** - Les utilisateurs sont confrontés à une **courbe d'apprentissage abrupte** avec Zoho Desk en raison d'une interface utilisateur incohérente et de processus de personnalisation complexes. - Les utilisateurs trouvent que la **personnalisation limitée** est un défi, car elle complique la maintenance et l'intégration dans Zoho Desk. - Les utilisateurs trouvent que la **complexité des fonctionnalités avancées** dans Zoho Desk peut être frustrante et chronophage à naviguer. - Les utilisateurs trouvent que l' **interface non intuitive** de Zoho Desk est difficile, rendant la navigation et les fonctionnalités plus difficiles à comprendre. #### What Are Recent G2 Reviews of Zoho Desk? **["Aidez-nous à suivre facilement les messages des clients"](https://www.g2.com/fr/survey_responses/zoho-desk-review-13233241)** **Rating:** 4.0/5.0 stars _— Mustafa E._ [Read full review](https://www.g2.com/fr/survey_responses/zoho-desk-review-13233241) **["Solution efficace et claire pour le service client"](https://www.g2.com/fr/survey_responses/zoho-desk-review-13218904)** **Rating:** 4.5/5.0 stars _— Thomas A._ [Read full review](https://www.g2.com/fr/survey_responses/zoho-desk-review-13218904) #### What Are G2 Users Discussing About Zoho Desk? - [Comment Zoho Desk améliore-t-il la gestion du service client dans divers secteurs d'activité ?](https://www.g2.com/fr/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [Comment Zoho Desk rationalise-t-il les opérations de service client pour les entreprises de toutes tailles ?](https://www.g2.com/fr/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [À quoi sert Zoho Desk ?](https://www.g2.com/fr/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote ### [Talkdesk](https://www.g2.com/fr/products/talkdesk/reviews) Talkdesk is a software designed to lead a new era in customer experience through Customer Experience Automation, a platform built to automate the full complexity of modern customer journeys across the entire CX lifecycle. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and prebuilt industry-specific AI agents by leveraging the Talkdesk Data Cloud, which transforms transcripts, call recordings, case notes, and CRM records into full-context intelligence for AI agents. It automates fragmented, human-coordinated workflows and reduces time to value by enabling enterprises to modernize customer experience without a full system rip-and-replace through a Discover, Build, Orchestrate, and Measure automation cycle. Talkdesk addresses the challenge of delivering scalable, outcome-focused service across complex customer journeys by enabling AI agents to collaborate seamlessly with full context to resolve issues with speed, precision, and adaptability. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue, reduce costs, and transform service delivery. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,477 #### Who Is the Company Behind Talkdesk? - **Vendeur:** [Talkdesk](https://www.g2.com/fr/sellers/talkdesk) - **Site Web de l'entreprise:** www.talkdesk.com - **Année de fondation:** 2011 - **Emplacement du siège social:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Superviseur, Représentant du service client - **Top Industries:** Services aux consommateurs, Logiciels informatiques - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Talkdesk, permettant un suivi efficace des appels et améliorant la productivité globale. - Les utilisateurs apprécient l' **efficacité** de Talkdesk, permettant une communication fluide à travers les plateformes et une amélioration des opérations de service client. - Les utilisateurs apprécient les **fonctionnalités complètes** de Talkdesk, permettant des flux de travail efficaces et améliorant les interactions avec les clients. - Les utilisateurs apprécient l' **intégration CRM facile** de Talkdesk, améliorant l'efficacité et la communication pour les équipes de support client. - Les utilisateurs louent Talkdesk pour son **support client exceptionnel** et son intégration transparente qui améliore l'efficacité de l'équipe. ##### Cons - Les utilisateurs rencontrent souvent des **problèmes d'appel** avec Talkdesk, y compris une mauvaise qualité audio et des appels interrompus pendant les conversations. - Les utilisateurs rencontrent souvent des **problèmes techniques** avec Talkdesk, y compris des appels interrompus et des dysfonctionnements du système nécessitant des redémarrages fréquents. - Les utilisateurs trouvent les **fonctionnalités manquantes** dans Talkdesk frustrantes, ce qui entrave l'efficacité et le flux de travail lors des appels et de la gestion des tickets. - Les utilisateurs rencontrent des **problèmes de notification** avec Talkdesk, entraînant des changements de statut hors ligne inattendus et des problèmes techniques frustrants. - Les utilisateurs rencontrent souvent des **problèmes de connexion** avec Talkdesk, ce qui entraîne des retards frustrants et nécessite des redémarrages fréquents de l'application. #### What Are Recent G2 Reviews of Talkdesk? **["Support omnicanal, IA axée sur les données, pleine de capacités"](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-11334066) **["Plateforme fiable qui améliore la productivité des agents"](https://www.g2.com/fr/survey_responses/talkdesk-review-13189678)** **Rating:** 4.5/5.0 stars _— Jon G._ [Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13189678) #### What Are G2 Users Discussing About Talkdesk? - [Comment Talkdesk transforme-t-il les opérations de service client avec ses solutions de centre d'appels innovantes ?](https://www.g2.com/fr/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [À quoi sert Talkdesk ?](https://www.g2.com/fr/discussions/what-is-talkdesk-used-for) - 2 comments ### [Tidio](https://www.g2.com/fr/products/tidio/reviews) Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides multi-channel conversation management, rules-based chatbot flows, AI-powered FAQ resolution, and order management by leveraging Lyro, a conversational AI agent that uses existing help content to deliver accurate, brand-consistent responses and resolve up to 67% of common inquiries without human involvement. It automates FAQ responses, ticket creation, and conversation routing and reduces missed chats and response times by managing email, Messenger, Instagram, and WhatsApp interactions in a unified dashboard. Tidio addresses the challenge of scaling customer support without overwhelming small teams by enabling seamless handoff from Lyro to human agents when queries exceed AI confidence, maintaining trust and service quality. The software supports live chat, ticketing, ecommerce order management for Shopify, multilingual responses across five languages, and integrations with third-party tools, with SOC 2 Type 2, GDPR, and CCPA compliance. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,893 #### Who Is the Company Behind Tidio? - **Vendeur:** [Tidio](https://www.g2.com/fr/sellers/tidio) - **Année de fondation:** 2013 - **Emplacement du siège social:** San Francisco, California - **Twitter:** @tidiocx 1,306 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propriétaire, PDG - **Top Industries:** Détail, Marketing et publicité - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs adorent la **facilité d'utilisation** de Tidio, améliorant la communication d'équipe et offrant une interaction client fluide. - Les utilisateurs apprécient Tidio pour ses **capacités de support client immédiat** , améliorant l'engagement et la satisfaction grâce à une assistance rapide. - Les utilisateurs sont impressionnés par le **chatbot IA efficace** de Tidio, qui améliore la communication et le support client pendant les périodes de pointe. - Les utilisateurs louent la **facilité d'installation** de Tidio, rendant la configuration initiale fluide et efficace pour commencer rapidement. - Les utilisateurs adorent les **fonctionnalités d'engagement en temps réel** de Tidio, rendant l'interaction client fluide et efficace sur plusieurs plateformes. ##### Cons - Les utilisateurs trouvent Tidio **cher** , surtout pour les freelances qui recherchent des options de licence abordables répondant à leurs besoins. - Les utilisateurs trouvent que les **fonctionnalités manquantes** dans Tidio, comme la géolocalisation, sont coûteuses et manquent de flexibilité. - Les utilisateurs trouvent la **personnalisation limitée** de Tidio frustrante, souhaitant avoir plus de contrôle sur les paramètres et les flux de travail du chatbot. - Les utilisateurs trouvent que les tarifs de Tidio sont **trop chers** et suggèrent un modèle de paiement plus flexible pour une meilleure accessibilité. - Les utilisateurs désirent **plus de fonctionnalités** dans Tidio, telles que des styles de chatbot supplémentaires et des capacités d'édition améliorées sur mobile. #### What Are Recent G2 Reviews of Tidio? **["Engagement client efficace, installation facile"](https://www.g2.com/fr/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/fr/survey_responses/tidio-review-13183557) **["Tableau de bord propre et personnalisable avec une intégration fluide de chatbot WordPress"](https://www.g2.com/fr/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/fr/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [Comment puis-je configurer et optimiser des chatbots dans Tidio pour mon site e-commerce ?](https://www.g2.com/fr/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [À quoi sert Tidio ?](https://www.g2.com/fr/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [Comment désinstaller Tidio ?](https://www.g2.com/fr/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/fr/discussions/is-tidio-safe) - 7 comments - [Comment utilisez-vous Tidio ?](https://www.g2.com/fr/discussions/how-do-you-use-tidio) - 2 comments ### [Freshdesk](https://www.g2.com/fr/products/freshdesk/reviews) Freshdesk is a software designed to provide modern, AI-powered customer service with enterprise capability and without enterprise complexity for support teams of any size. The software provides unified channel management, advanced ticketing, AI copilot assistance, and self-service automation by leveraging Freddy, a people-first AI that enables teams to deploy AI agents in minutes to resolve both simple and complex queries. It automates ticket routing, response suggestions, and workflow execution and reduces resolution time by consolidating channels, conversations, and customer insights into a single Freshdesk Command Center. Freshdesk addresses the challenge of scaling omnichannel support efficiently by delivering a 95% omnichannel first contact resolution rate and up to 80% of resolutions handled by AI agents. The software supports teams ranging from 10 to 500 agents across any channel, with outcomes including 225% ROI and rapid setup designed for immediate operational impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,678 #### Who Is the Company Behind Freshdesk? - **Vendeur:** [Freshworks](https://www.g2.com/fr/sellers/freshworks) - **Site Web de l'entreprise:** www.freshworks.com - **Année de fondation:** 2010 - **Emplacement du siège social:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Propriétaire - **Top Industries:** Technologie de l'information et services, Logiciels informatiques - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Freshdesk? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Freshdesk, facilitant la gestion rapide des tickets et l'adoption fluide par l'équipe. - Les utilisateurs apprécient la **facilité d'utilisation** de Freshdesk, facilitant une adoption rapide et une gestion efficace des tickets. - Les utilisateurs apprécient les **fonctionnalités d'automatisation** de Freshdesk, réduisant considérablement la charge de travail et améliorant l'efficacité du support client. - Les utilisateurs bénéficient de la **haute efficacité** de Freshdesk, rendant la gestion des tickets et la collaboration en équipe fluides et productives. - Les utilisateurs apprécient **l'organisation et le suivi efficaces des tickets** dans Freshdesk, ce qui améliore la priorisation du travail et la collaboration. ##### Cons - Les utilisateurs trouvent que la **fonctionnalité de gestion des actifs manquante** dans Freshdesk est limitante par rapport à son produit frère FreshService. - Les utilisateurs rencontrent des **problèmes de billetterie** avec Freshdesk, tels que des tickets en double et des retards pendant les périodes de forte affluence. - Les utilisateurs rencontrent la **création de tickets en double** et des performances lentes lors de volumes élevés, ce qui impacte les temps de résolution et l'efficacité. - Les utilisateurs trouvent que les **fonctionnalités limitées** de Freshdesk peuvent être accablantes, en particulier pour les nouveaux utilisateurs recherchant la simplicité. - Les utilisateurs rencontrent **des limitations sur les fonctionnalités avancées et les personnalisations** dans Freshdesk, ce qui impacte particulièrement les petites équipes et les volumes élevés de tickets. #### What Are Recent G2 Reviews of Freshdesk? **["Une plateforme riche en fonctionnalités pour gérer le service client"](https://www.g2.com/fr/survey_responses/freshdesk-review-13171971)** **Rating:** 4.5/5.0 stars _— sreenivasan p._ [Read full review](https://www.g2.com/fr/survey_responses/freshdesk-review-13171971) **["Logiciel de support technique simple, puissant et efficace"](https://www.g2.com/fr/survey_responses/freshdesk-review-12954417)** **Rating:** 4.5/5.0 stars _— Aditya S._ [Read full review](https://www.g2.com/fr/survey_responses/freshdesk-review-12954417) #### What Are G2 Users Discussing About Freshdesk? - [Quelles stratégies innovantes de service client les entreprises mettent-elles en œuvre en utilisant Freshdesk ?](https://www.g2.com/fr/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [Comment Freshdesk est-il utilisé pour améliorer l'efficacité opérationnelle et l'expérience utilisateur dans son domaine spécifique ?](https://www.g2.com/fr/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [À quoi sert Freshdesk ?](https://www.g2.com/fr/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [Quelle est la différence entre Freshdesk et Freshservice ?](https://www.g2.com/fr/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/fr/discussions/is-freshdesk-a-crm) - 3 comments ### [Dialpad Support](https://www.g2.com/fr/products/dialpad-support/reviews) Dialpad Support est une solution de centre de contact native à l'IA qui intègre des informations en temps réel, l'automatisation et le coaching dans un seul système afin que les agents et les superviseurs aient le contexte dont ils ont besoin, quand ils en ont besoin. Dialpad Support modernise les centres de contact entrants avec la transcription en temps réel, des résumés IA et des éléments d'action qui permettent aux agents de rester concentrés sur la conversation plutôt que sur la prise de notes. Les superviseurs peuvent coacher et surveiller les équipes avec le suivi du sentiment en direct et la gestion de la qualité automatisée. Dialpad propose également une solution sortante qui guide les représentants commerciaux avec un coaching IA en temps réel, l'automatisation et des informations, de sorte que les opérations entrantes et sortantes puissent fonctionner sur la même plateforme. Sur la plateforme Dialpad, des agents IA sont disponibles pour les interactions vocales et numériques, travaillant aux côtés de votre équipe pour gérer les demandes de routine et libérer les agents pour des conversations plus complexes. Avec Dialpad, vous pouvez : - Fournir une assistance en temps réel aux agents - Coacher et surveiller les équipes avec le sentiment en direct et la gestion de la qualité automatisée - Utiliser des agents IA sur les canaux vocaux et numériques pour soutenir les clients 24h/24 - Transformer les conversations en intelligence qui aide votre équipe à connaître vos clients et à prendre des décisions éclairées **Average Rating:** 4.4/5.0 **Total Reviews:** 680 #### Who Is the Company Behind Dialpad Support? - **Vendeur:** [Dialpad](https://www.g2.com/fr/sellers/dialpad) - **Site Web de l'entreprise:** Dialpad.com - **Année de fondation:** 2011 - **Emplacement du siège social:** San Ramon, California - **Twitter:** @DialpadHQ 60 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,499 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Responsable de compte, Représentant du service client - **Top Industries:** Services financiers, Services aux consommateurs - **Company Size:** 45% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent la **section d'aide en ligne incroyablement utile** , permettant des réponses rapides et améliorant l'expérience de support. - Les utilisateurs apprécient la **facilité d'utilisation** de Dialpad Support, trouvant la navigation et les demandes de support simples et efficaces. - Les utilisateurs apprécient le **support client réactif** de Dialpad, appréciant les résolutions rapides et la communication efficace pour leurs problèmes. - Les utilisateurs apprécient les fonctionnalités de **transcription et d'intégration CRM** de Dialpad Support, améliorant l'efficacité des communications avec les clients. - Les utilisateurs apprécient les **temps de réponse rapides** du support Dialpad, qui résolvent efficacement les problèmes avec une assistance rapide. ##### Cons - Les utilisateurs trouvent que le **mauvais support client** de Dialpad Support est chronophage et souvent peu utile pour résoudre les problèmes. - Les utilisateurs rencontrent des **retards de connexion d'appel** et trouvent que la fonctionnalité de rapport et de l'application est insuffisante, ce qui affecte leur expérience globale. - Les utilisateurs sont frustrés par le **support retardé** , rendant l'assistance urgente difficile à obtenir lorsqu'elle est le plus nécessaire. - Les utilisateurs rencontrent des **problèmes de numéroteur** incluant des retards, des inexactitudes dans la file d'attente des appels, et des difficultés avec les rapports et l'utilisation de l'application. - Les utilisateurs éprouvent des **temps d'attente frustrants** pour les réponses, surtout pendant les heures de pointe, ce qui entrave les résolutions rapides. #### What Are Recent G2 Reviews of Dialpad Support? **["Configuration facile, tarification équitable et intégrations solides avec Halo PSA et Slack"](https://www.g2.com/fr/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/fr/survey_responses/dialpad-support-review-12836209) **["Mise à jour de l'avis sur Dialpad"](https://www.g2.com/fr/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/fr/survey_responses/dialpad-support-review-10344582) #### What Are G2 Users Discussing About Dialpad Support? - [À quoi sert Dialpad Sell ?](https://www.g2.com/fr/discussions/what-is-dialpad-sell-used-for) - [À quoi sert le centre de contact Dialpad ?](https://www.g2.com/fr/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [Vendasta AI Platform](https://www.g2.com/fr/products/vendasta-ai-platform/reviews) De l'agence à l'entreprise, la plateforme Vendasta est le seul logiciel de gestion de bout en bout pour vendre des solutions numériques aux entreprises locales. Consolidez votre pile technologique, acquérez de nouveaux clients, facturez et réalisez des projets—tout cela au sein d'une seule plateforme. Vendasta transforme des données et des instructions complexes en employés IA faciles à gérer qui travaillent sur la plateforme Vendasta, permettant ainsi aux entreprises de croître tout en restant concentrées sur ce qu'elles font de mieux. Les employés IA de Vendasta sont préconfigurés avec les compétences et la personnalité pour s'adapter à toute entreprise. Vous pouvez facilement les personnaliser en utilisant un langage simple—aucun codage requis. Que ce soit pour la capture de leads, l'automatisation de la communication client ou la gestion de contenu, les employés IA vous couvrent. Visitez notre Centre de Confiance à trust.vendasta.com pour la documentation de sécurité, les certifications de conformité et les détails sur la confidentialité des données. **Average Rating:** 4.5/5.0 **Total Reviews:** 535 #### Who Is the Company Behind Vendasta AI Platform? - **Vendeur:** [Vendasta](https://www.g2.com/fr/sellers/vendasta) - **Site Web de l'entreprise:** www.vendasta.com - **Année de fondation:** 2008 - **Emplacement du siège social:** Saskatchewan - **Twitter:** @Vendasta 3,930 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website) 745 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propriétaire, PDG - **Top Industries:** Marketing et publicité, Conseil en gestion - **Company Size:** 84% Small, 10% Medium #### What Do G2 Reviewers Say About Vendasta AI Platform? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs louent la **conception intuitive et le support exceptionnel** de la plateforme AI de Vendasta, améliorant la prestation de services et la satisfaction des clients. - Les utilisateurs apprécient l' **équipe de support client exceptionnelle** chez Vendasta, garantissant une assistance réactive et compétente pour leurs besoins. - Les utilisateurs trouvent que la **facilité d'utilisation** de la plateforme AI de Vendasta améliore l'efficacité et l'engagement des clients sans effort. - Les utilisateurs apprécient le **tableau de bord tout-en-un** de la plateforme Vendasta AI, rendant la gestion des outils de SEO et de marketing fluide. - Les utilisateurs admirent l' **efficacité** de la plateforme AI de Vendasta, réduisant considérablement les tâches manuelles et améliorant la productivité. ##### Cons - Les utilisateurs trouvent que la **, avec des complexités dans les intégrations et les automatisations qui entravent une utilisation plus facile.** - Les utilisateurs trouvent que la plateforme AI de Vendasta a des **fonctionnalités limitées** et un processus d'intégration compliqué, ce qui rend difficile son utilisation complète. - Les utilisateurs trouvent la **courbe d'apprentissage difficile** difficile, en particulier avec les intégrations qui peuvent être accablantes et complexes. - Les utilisateurs expriment leur frustration face aux **fonctionnalités manquantes** , telles que des propositions améliorées et une gestion de projet efficace au sein de la plateforme Vendasta AI. - Les utilisateurs trouvent la **complexité des intégrations et des automatisations** frustrante, ce qui entraîne des défis lors de la configuration et de l'exécution. #### What Are Recent G2 Reviews of Vendasta AI Platform? **["Assistants IA incroyables, simples à utiliser et à prix raisonnable"](https://www.g2.com/fr/survey_responses/vendasta-ai-platform-review-13099105)** **Rating:** 5.0/5.0 stars _— Carl B._ [Read full review](https://www.g2.com/fr/survey_responses/vendasta-ai-platform-review-13099105) **["Révolutionné notre intégration d'IA client"](https://www.g2.com/fr/survey_responses/vendasta-ai-platform-review-12265277)** **Rating:** 5.0/5.0 stars _— Chris H._ [Read full review](https://www.g2.com/fr/survey_responses/vendasta-ai-platform-review-12265277) #### What Are G2 Users Discussing About Vendasta AI Platform? - [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/fr/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment - [What is Vendasta used for?](https://www.g2.com/fr/discussions/what-is-vendasta-used-for) - [À quoi sert About.Me ?](https://www.g2.com/fr/discussions/what-is-about-me-used-for) - [À quoi sert AdVantage de MatchCraft ?](https://www.g2.com/fr/discussions/what-is-matchcraft-s-advantage-used-for) - [How do you automate zoom?](https://www.g2.com/fr/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment ### [Aircall](https://www.g2.com/fr/products/aircall/reviews) Connectez-vous, responsabilisez-vous et développez-vous avec Aircall. Nous ne sommes pas seulement un système téléphonique d'entreprise ; nous sommes une plateforme alimentée par l'IA pour les conversations avec les clients. Aircall intègre de manière transparente la voix, les SMS, WhatsApp et les canaux de médias sociaux en une seule plateforme, avec une synchronisation bidirectionnelle sur plus de 250 applications commerciales essentielles. Imaginez vos données CRM et Helpdesk circulant sans effort dans chaque interaction client, permettant à votre équipe de fournir des expériences plus intelligentes et personnalisées. Fiable par plus de 22 000 entreprises dans le monde, la plateforme alimentée par l'IA d'Aircall dynamise les ventes et le support. Nous automatisons les tâches fastidieuses—optimisant le routage des appels, automatisant les tâches répétitives—tout en fournissant simultanément des informations exploitables issues de chaque interaction client. En conséquence, vos équipes sont libres de se concentrer sur ce qui compte vraiment : établir et maintenir des relations avec les clients. Aircall est l'endroit où votre pile technologique s'unit et où vos équipes excellent. Nous transformons les interactions avec les clients en opportunités stratégiques, alimentant la croissance et transformant les conversations en clients satisfaits. Avec Aircall, chaque connexion compte. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,602 #### Who Is the Company Behind Aircall? - **Vendeur:** [Aircall](https://www.g2.com/fr/sellers/aircall) - **Site Web de l'entreprise:** www.aircall.io - **Année de fondation:** 2014 - **Emplacement du siège social:** New York - **Twitter:** @aircall 4,964 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Représentant du développement des ventes, PDG - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent qu'Aircall est **facile à utiliser** , permettant une communication fluide et une gestion efficace du flux de travail sans problèmes. - Les utilisateurs louent la **facilité d'intégration** d'Aircall avec les plateformes CRM et de helpdesk, améliorant ainsi la communication et l'efficacité du flux de travail. - Les utilisateurs apprécient la **fiabilité** d'Aircall, louant sa facilité d'utilisation et l'excellente qualité des appels pour les communications de support. - Les utilisateurs trouvent que la **configuration intuitive** et l'interface conviviale d'Aircall sont essentielles pour une communication et des opérations efficaces. - Les utilisateurs apprécient les fonctionnalités de **l'enregistrement automatique des appels et de la transcription** d'Aircall, améliorant la tenue des dossiers et l'efficacité du flux de travail. ##### Cons - Les utilisateurs rencontrent souvent des **problèmes de connexion** avec Aircall, ce qui affecte la qualité des appels et nécessite des redémarrages fréquents de l'application. - Les utilisateurs signalent des **problèmes d'appel** avec Aircall, y compris une répartition inégale et des problèmes de connexion qui perturbent la communication. - Les utilisateurs rencontrent souvent des **problèmes de numéroteur** avec Aircall, affectant la distribution des appels, la connectivité et l'expérience utilisateur. - Les utilisateurs notent le **manque de fonctionnalités de gestion de texte et d'extension** dans Aircall, impactant leur expérience globale. - Les utilisateurs remarquent le **chargement lent** d'Aircall, en particulier lors de la synchronisation des journaux d'appels et des performances de l'application mobile. #### What Are Recent G2 Reviews of Aircall? **["Aircall : Système téléphonique cloud puissant avec un excellent support"](https://www.g2.com/fr/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/fr/survey_responses/aircall-review-13051826) **["Facilitez le télémarketing avec grande efficacité"](https://www.g2.com/fr/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/fr/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/fr/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/fr/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/fr/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/fr/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/fr/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - ‹ Prev‹ Prev - 1 - [2](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Facrion-ai-employees%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Facrion-ai-employees%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Facrion-ai-employees%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Facrion-ai-employees%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [36](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Facrion-ai-employees%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=36#product-list) - [37](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Facrion-ai-employees%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=37#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents?open_modal_url=%2Fproducts%2Facrion-ai-employees%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fai-customer-support-agents%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools) [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated July 8, 2026 AI customer support agents are autonomous AI-powered software that independently resolve customer service inquiries across multiple channels. These solutions operate within customer support environments, where the customer service request itself serves as the initiating event for agent action. Using large language models (LLM) and contextual reasoning, these agents understand customer intent, retrieve information from connected [CRM systems](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and knowledge bases, and take action to resolve issues without human intervention. They handle end-to-end ticket resolution, from triage to executing transactions like processing refunds, updating orders, or modifying subscriptions. These agents work alongside human agents, handling routine inquiries autonomously while escalating sensitive cases with full context. This category includes both purpose-built AI agent products and dedicated AI agent capabilities from established [help desk](https://www.g2.com/categories/help-desk), [contact center](https://www.g2.com/categories/contact-center), and [customer relationship management (CRM)](https://www.g2.com/categories/crm) vendors. Unlike [AI chatbots](https://www.g2.com/categories/ai-chatbots) (in-session conversational assistance without autonomous ticket resolution), AI customer support agents independently close out support requests through multi-step reasoning and actions in connected systems. They also differ from [help desk software](https://www.g2.com/categories/help-desk) (ticket management without autonomous resolution), [customer service automation software](https://www.g2.com/categories/customer-service-automation) (rule-based workflows rather than AI reasoning), [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants) (voice interfaces across general use cases), and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents) (interaction layers for internal and cross-functional use cases).They also differ from [help desk software](https://www.g2.com/categories/help-desk), which focuses on ticket management without autonomous resolution; [customer service automation software](https://www.g2.com/categories/customer-service-automation), which relies on rule-based workflows rather than AI reasoning; [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants), which provide voice interfaces across general use cases; and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents), which serve as interaction layers for internal and cross-functional use cases. To qualify for inclusion in the AI Customer Support Agents category, a product must: - Autonomously resolve customer service inquiries or support tickets end-to-end without requiring human intervention for routine cases - Integrate with business systems such as CRMs, help desks, order management systems, or knowledge bases to retrieve context and deliver informed responses - Use AI-driven reasoning to interpret customer intent, determine appropriate actions, and handle multi-step resolution workflows beyond rule-based routing or scripted decision trees - Execute actions within connected systems on behalf of the customer, such as processing refunds, modifying subscriptions, updating account records, or scheduling appointments - Enable human-in-the-loop escalation with full conversation context for complex, sensitive, or unresolved cases - Ground responses in the organization’s knowledge base, help center content, or product documentation to provide accurate, source-backed answers - Support customer service interactions across at least two communication channels, such as email, live chat, messaging apps, social media, or voice Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3535f71b2a0f16cb37247f249d1d534c/salesforce-agentforce.jpeg "Product Avatar Image")](https://www.g2.com/products/salesforce-agentforce/reviews)[Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)[4.3/5(1,202)](https://www.g2.com/products/salesforce-agentforce/reviews) | Salesforce-native autonomous customer support agents | "Agentforce + Data Cloud Integration Makes Lead Qualification Easy" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")](https://www.g2.com/products/fin/reviews)[Fin](https://www.g2.com/products/fin/reviews)[4.5/5(3,900)](https://www.g2.com/products/fin/reviews) | Knowledge-base-grounded AI ticket deflection | "Fast, Accurate AI Support That Streamlines Help Desk Workflows" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image")](https://www.g2.com/products/jotform-ai-agents/reviews)[Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)[4.5/5(767)](https://www.g2.com/products/jotform-ai-agents/reviews) | No-code customer support automation with omnichannel deployment | "Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-service-hub/reviews)[Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)[4.4/5(2,919)](https://www.g2.com/products/hubspot-service-hub/reviews) | CRM-native AI deflection with unified ticket context | "Ticket management and centralized support with automations that enhance the experience" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")](https://www.g2.com/products/zendesk-for-customer-service/reviews)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)[4.3/5(7,016)](https://www.g2.com/products/zendesk-for-customer-service/reviews) | Omnichannel ticket deflection with AI-assisted agent workflows | "Unified Omnichannel Support with Powerful Automation and Analytics" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel AI agent orchestration with Architect-driven routing | "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-ai-agents.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-ai-agents/reviews)[ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)[4.3/5(475)](https://www.g2.com/products/servicenow-ai-agents/reviews) | ServiceNow-native L1 ticket deflection and auto-resolution | "ServiceNow AI Agents Feel Like a Perfect Team Member" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_697a61c8df6b2009328ef25a97ccce62/retell-ai.png "Product Avatar Image")](https://www.g2.com/products/retell-ai/reviews)[Retell AI](https://www.g2.com/products/retell-ai/reviews)[4.8/5(2,638)](https://www.g2.com/products/retell-ai/reviews) | Low-latency inbound call automation with live booking | "Property Management Made Easy!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image")](https://www.g2.com/products/zoho-desk/reviews)[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)[4.4/5(7,832)](https://www.g2.com/products/zoho-desk/reviews) | Omnichannel ticket routing with AI-assisted triage | "Helps us keep track of customer messages easily" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,567)](https://www.g2.com/products/talkdesk/reviews) | AI-assisted omnichannel agent support with CRM integration | "Omnichannel Support, Data Driven AI, Full of Capabilities" | * * * Show More ### AI Customer Support Agents Topics - [AI Customer Support Agents software buying insights at a glance](#ai-customer-support-agents-software-buying-insights-at-a-glance) - [What are the top-reviewed AI Customer Support Agents on G2?](#what-are-the-top-reviewed-ai-customer-support-agents-on-g2) - [What I Often See in AI Customer Support Agents](#what-i-often-see-in-ai-customer-support-agents) - [My Expert Takeaway on AI Customer Support Agents](#my-expert-takeaway-on-ai-customer-support-agents) - [AI Customer Support Agents FAQs](#ai-customer-support-agents-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs  ](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) [ ### AI Customer Support Agents Topics Expand/Collapse ](#) - [AI Customer Support Agents software buying insights at a glance](#ai-customer-support-agents-software-buying-insights-at-a-glance) - [What are the top-reviewed AI Customer Support Agents on G2?](#what-are-the-top-reviewed-ai-customer-support-agents-on-g2) - [What I Often See in AI Customer Support Agents](#what-i-often-see-in-ai-customer-support-agents) - [My Expert Takeaway on AI Customer Support Agents](#my-expert-takeaway-on-ai-customer-support-agents) - [AI Customer Support Agents FAQs](#ai-customer-support-agents-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs  ](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) ## Learn More About AI Customer Support Agents Software ### AI Customer Support Agents software buying insights at a glance [AI Customer Support Agents software](https://www.g2.com/categories/ai-customer-support-agents) helps organizations automate and scale customer service operations by deploying intelligent agents that can answer questions, retrieve information, and resolve support requests across digital channels. These tools allow teams to deploy AI customer support agents that interact with [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** [CRM systems](https://www.g2.com/categories/CRM), ticketing platforms, and support tools to complete tasks such as responding to inquiries, routing conversations, resolving common issues, and escalating complex cases to human agents. As businesses increasingly operationalize generative AI within customer service workflows, AI support agent platforms are becoming essential infrastructure for teams looking to move automation beyond basic chatbots into real support operations. Organizations often adopt AI customer service agents to reduce repetitive ticket volume, streamline support workflows, and deliver faster responses to customers. Across G2 user reviews, buyers frequently highlight benefits such as improved response times, easier access to internal knowledge, and the ability to automate high-volume support interactions without heavy engineering investment. The best AI customer support agents combine flexible automation logic, strong integrations, and reliable responses that support real customer service workflows. Pricing for AI customer support software varies depending on automation complexity, usage volume, integrations, and governance features. Many vendors offer tiered subscriptions combined with usage-based pricing tied to conversations or automated resolutions. Buyers evaluating the best AI customer support agents often consider implementation support, model usage costs, analytics capabilities, and long-term administration effort when estimating total cost of ownership. **Top 5 FAQs from software buyers:** - What features should I look for in the best AI customer support agents for reducing repetitive tickets? - How do AI customer support agents automate responses to common customer inquiries? - How do AI customer service agents handle escalation when they are uncertain about an answer? - What types of customer support workflows can AI support agents automate? - How do AI customer support agents improve response times and support team productivity? G2’s top-rated AI Customer Support Agents software includes [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews). ### What are the top-reviewed AI Customer Support Agents on G2? [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Number of Reviews: 197 - Satisfaction: 89 - Market Score: 99 - G2 Score: 94 [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Number of Reviews: 381 - Satisfaction: 99 - Market Score: 76 - G2 Score: 88 [**Zendesk for Customer Service**](https://www.g2.com/products/zendesk-for-customer-service/reviews) - Number of Reviews: 124 - Satisfaction: 74 - Market Score: 89 - G2 Score: 81 [**Jotform AI Agents**](https://www.g2.com/products/jotform-ai-agents/reviews) - Number of Reviews: 219 - Satisfaction: 96 - Market Score: 62 - G2 Score: 79 [**Genesys Cloud CX**](https://www.g2.com/products/genesys-cloud-cx/reviews) - Number of Reviews: 63 - Satisfaction: 53 - Market Score: 77 - G2 Score: 65 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and support quality. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AI Customer Support Agents #### Feedback Pros: What Users Consistently Appreciate - **Efficient data collection and customer engagement** - “_I have been using Jotform AI Agents for a month and a half, and I see that this AI makes things a little better by providing better knowledge to the end user and collecting data from them. It's pretty helpful for my logistics company as I use it on my website as a chat assistant. It collects data from customers worldwide and either stores it on the AI website or sends it to my registered email ID, which helps us directly contact customers and improve our sales and marketing processes. I appreciate how smoothly it integrates into our workflow, and it helps increase our work efficiency while minimizing expenses since it's more cost-effective than hiring employees. The chat and form submission processes are features I've never seen in another chat AI, and they are among the most likable aspects for me. I also like that it helps connect to customers worldwide and keeps our international business relations smooth with polite and official communication, making better relationships with our customers.”_ - [Siddhaswar P.](https://www.g2.com/products/jotform-ai-agents/reviews/jotform-ai-agents-review-12428233), Jotform AI Agents review - **Effortless automation and exceptional usability** _“I use Salesforce Agentforce to automate tasks like booking tables, conference rooms, or providing customer support. I find the actions available in the agent very simple to operate. It's also more reliable and way easier to use, with tasks becoming very simple and requiring fewer steps to get the response I need. The initial setup of Salesforce Agentforce was straightforward; naming the agent and providing the instructions and actions made it ready to use. I also like that it integrates with payment platforms to automate payments for bookings. I recently switched to Salesforce Agentforce from Zoho because of these benefits, and I would easily rate it 10 out of 10.” -_ [_Amishaaa G_](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12392874)_., Salesforce Agentforce review_ - **Instant, accurate answers that save our support team time** - “_What I like best about Fin by Intercom is that it helps in answering customer queries instantly without much manual effort. It understands the customer question quite well and provides accurate responses based on the help articles. This saves a lot of time for the support team because many common questions get resolved automatically. The setup is also quite simple, and it works smoothly with the Intercom platform, which we already use for customer support._” - [Sunny Y.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-12451021), Fin by Intercom review #### Cons: Where Many Platforms Fall Short - **Higher entry cost and ramp-up time for new users** - **“** _It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.” -_ [Vanshul C.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-12325184), Zendesk for Customer Service review - **Overwhelming UI and multi-step navigation for reporting insights** - “_Something that I dislike about this is that the UI can feel a bit overwhelming at first. Too many options and settings for someone new, and not everything is intuitive. Also, some reporting and historical data views could be more straightforward; you sometimes need extra clicks to get simple insights. Rest everything works perfectly fine.” -_ [Furkan K.](https://www.g2.com/products/genesys-cloud-cx/reviews/genesys-cloud-cx-review-12217003)_,_ Genesys Cloud CX - **A complex interface and setup can slow early adoption** - _“Some features are hard to understand at first and need time to learn. The setup can be confusing without clear guidance. Also, it sometimes feels too complex for simple tasks that should be quicker to do. This can slow down the work at the beginning.”_ - [Paulina P.](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12221969), Salesforce Agentforce review ### My Expert Takeaway on AI Customer Support Agents AI customer support agents deliver the most value when organizations treat them as workflow automation layers rather than simple conversational tools. The strongest deployments combine AI reasoning with structured support workflows, enabling teams to route inquiries, retrieve knowledge, resolve repetitive requests, and efficiently escalate complex issues. In practice, leading AI support agent platforms act as orchestration layers across [help desks](https://www.g2.com/categories/help-desk) **,** [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** and [CRM systems](https://www.g2.com/categories/CRM) to manage large volumes of customer interactions while maintaining consistent service quality. Review sentiment across this dataset reflects strong adoption. The category averages a 4.58-star rating and a 9.15/10 likelihood to recommend, alongside strong usability signals, including Ease of Use (6.44/7), Ease of Setup (6.30/7), and Quality of Support (6.34/7). These results suggest that AI customer support software has matured beyond early experimentation and is delivering measurable value once deployed in real support workflows. Challenges typically appear when teams expand from pilot use cases to broader automation. High-performing teams approach AI customer service agents with clear workflow design, well-maintained knowledge sources, and governance rules that keep automated responses accurate as usage grows. The best AI customer support agents balance automation flexibility with operational reliability, allowing teams to iterate quickly while maintaining control over integrations, escalation logic, and response quality. ### AI Customer Support Agents FAQs #### **What are the best AI customer support agents for reducing support ticket volumes?** For ticket deflection, [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) for automating customer inquiries and reducing human workload, while [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) leads the category overall and [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) emphasizes 24/7 automated question handling and service-request management. #### **Which AI customer support platforms provide reliable 24/7 automated customer inquiry handling?** Several AI customer support platforms help businesses deliver reliable 24/7 automated inquiry handling by combining [AI chatbots](https://www.g2.com/categories/ai-chatbots), knowledge base search, and ticket automation. AI customer support solutions like [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) enable round-the-clock responses with built-in request management and form automation, making them useful for teams that want structured intake and support workflows. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) is widely used for automatically resolving routine questions by pulling answers from company [knowledge bases](https://www.g2.com/categories/knowledge-base-software) and previous support content. Meanwhile, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) provides AI-powered bots and automation that help enterprises manage high ticket volumes while maintaining continuous support coverage across chat, messaging, and help centers. #### **Which AI customer support agents offer the best self-service and multi-channel support capabilities?** Several AI customer support platforms help teams deliver self-service and multi-channel support. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) enables AI-driven service automation within the Salesforce ecosystem. Gladly unifies conversations across channels like email, chat, and messaging in a single customer timeline. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) supports enterprise-grade omnichannel engagement across voice, chat, and social channels, while [Birdeye](https://www.g2.com/products/birdeye/reviews) helps multi-location businesses manage and automate customer interactions across multiple platforms. #### **What are the top AI agents for customer support?** Top options on G2 currently include [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **,** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **,** and [Freshdesk](https://www.g2.com/products/freshdesk/reviews). The right choice depends on your support complexity, channels, knowledge base maturity, and whether you prioritize quick setup, workflow depth, or enterprise governance. #### **What are the top AI-powered helpdesk tools for automating common customer queries and improving response times?** Here are some top AI-powered helpdesk tools that help automate common customer queries and improve response times: - [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Uses AI to automatically resolve routine and complex customer questions by pulling accurate answers from a company’s knowledge base. - [**Talkdesk**](https://www.g2.com/products/talkdesk/reviews) - Provides AI-driven customer experience automation that helps support teams handle inquiries faster across voice and digital channels. - [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Enables scalable AI-powered support workflows that automate customer interactions and accelerate response and resolution times. ### Most Popular FAQs #### Which AI customer support agent has the best reviews? The highest-reviewed AI customer support agents on G2, measured by review volume, star rating, and likelihood to recommend, include a mix of purpose-built AI tools and established platforms.  - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** A voice-first AI agent platform built for high-volume inbound and outbound call automation, favored by teams that need reliable, low-latency conversational AI with minimal setup overhead. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A widely adopted support platform with mature AI agent capabilities, praised for its breadth of integrations and consistency across high-traffic support environments. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise-grade cloud contact center platform with embedded AI routing and agent assistance, highly rated for omnichannel support and quality management. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** An AI-native support agent that resolves customer queries end-to-end using a company's existing knowledge base, built for SaaS and tech teams prioritizing deflection rates. #### What AI agents offer customer support automation? AI agents designed for customer support automation handle repetitive, high-volume tasks such as ticket routing, FAQ resolution, and follow-up messaging without human involvement. These are among the most reviewed platforms on G2 for autonomous support automation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** A no-code AI agent builder that automates intake, FAQ responses, and data collection workflows, widely used by teams looking to reduce manual support touchpoints without engineering resources. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** An enterprise AI agent platform embedded within the Salesforce ecosystem, enabling automation of complex, multi-step support workflows that draw directly on CRM data and customer history. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform that automates responses across chat and email channels, with reviewers citing its automation builder as accessible for non-technical support teams. #### Which AI customer support platform has the best self-service options? Self-service capability, measured by how effectively an AI agent resolves queries without escalation, is one of the most scrutinized metrics in G2 reviews for this category. These platforms consistently receive the strongest marks for enabling customers to find answers independently. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Features Freddy AI, an embedded assistant that surfaces relevant knowledge base articles and automates responses to common queries, with SMB and mid-market reviewers noting strong out-of-the-box self-service performance. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Includes an AI-assisted self-service portal with contextual article suggestions and bot-driven deflection, valued by teams in the Zoho ecosystem for its tight integration and low admin overhead. - [Level AI](https://www.g2.com/products/level-ai/reviews) **:** An AI-powered contact center intelligence tool that surfaces relevant knowledge in real time, helping agents and self-service flows resolve issues faster with fewer escalations. #### Which AI customer support tool integrates with live chat systems? Live chat integration is among the most frequently cited requirements in G2 reviews for AI customer support agents. Buyers consistently prioritize tools that layer AI capabilities onto existing chat infrastructure rather than replacing it. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** Operates natively within Intercom's live chat messenger, enabling AI and human agents to share a unified conversation thread, a feature tech teams frequently cite for its smooth escalation and context passing. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform that unifies live chat, email, voice, and AI within a single customer timeline, praised by retail and DTC reviewers for eliminating context loss during agent handoffs. - [JustCall](https://www.g2.com/products/justcall/reviews) **:** A cloud communications platform with AI assist features that integrates with major live chat and CRM tools, used by sales and support teams to keep AI-generated context in sync across channels. #### How much does an AI call center agent cost? Pricing depends on deployment model and call volume. Usage-based tools charge per conversation minute or per resolved interaction, while platform licenses are typically seat-based or tiered by active users. Key cost drivers include concurrent call capacity, integration complexity with existing telephony or CRM systems, and whether the vendor charges separately for AI model usage. One-time setup fees are frequently flagged by enterprise reviewers as an overlooked line item. When comparing vendors, G2 reviewers most commonly frame ROI around deflection savings versus live agent costs rather than platform price alone. ### Small Business FAQs   #### What is the most affordable AI customer support agent for SMBs? Small business buyers on G2 frequently flag pricing flexibility and low upfront cost as primary decision criteria. See the full set of options on the[AI Customer Support Agents SMB page](https://www.g2.com/categories/ai-customer-support-agents/small-business). These tools stand out for accessible pricing without sacrificing core functionality. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform popular among e-commerce and service SMBs for its accessible entry pricing and quick setup without technical resources. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** A helpdesk platform with AI assist features that integrates tightly with Zoho's broader suite, valued by SMBs already in the Zoho ecosystem for cost consolidation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** An AI agent builder that small teams use to automate intake, FAQs, and data collection without writing code, at a price point designed for non-enterprise budgets. #### What is the best AI customer support agent for startups? Startups on G2 prioritize fast time-to-value, minimal IT dependency, and tools that scale without renegotiating contracts. These are among the most-reviewed options for companies with fewer than 50 employees. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** A top choice for early-stage SaaS companies looking to automate support without a dedicated team, with reviewers citing rapid deployment and high resolution rates out of the box. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Favored by startups that need to automate phone-based customer touchpoints quickly, with reviewers noting its low-code setup and strong API access for product teams. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** A practical first helpdesk for growing teams, with AI automation features that activate quickly and don't require a dedicated admin to maintain. #### Which AI customer support agent is the most user-friendly for startups? Ease-of-use and ease-of-setup scores from G2 reviewers at small companies consistently point to tools that non-technical founders and support leads can configure and launch without dedicated IT support. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A drag-and-drop interface for building AI support flows that SMB reviewers repeatedly call one of the easiest tools in the category to get live and produce results. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** Startup teams with no development resources use Jotform's no-code agent builder to launch conversational support and data collection flows in hours, not weeks. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Consistently rated accessible by non-technical SMB reviewers, with a guided setup experience and pre-built automation templates that reduce time to first resolution. #### Can a small business set up an AI customer support agent without an IT team? Yes. Several tools in this category are specifically designed for no-code or low-code deployment, and G2 reviewers at companies with fewer than 50 employees frequently confirm going live in days without engineering involvement. The keys to success are selecting a tool with pre-built integrations for your existing channels (email, chat, or voice) and a knowledge base your AI agent can be trained on. Reviewers most often flag onboarding support quality, not technical complexity, as the variable that determines time-to-value for resource-constrained teams. #### What are the best AI customer support agents for e-commerce small businesses? E-commerce is one of the most active buyer segments in this category on G2, with small retail and DTC brands specifically seeking AI agents that handle order status, returns, and product queries at scale during peak periods. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** Widely used by small e-commerce stores for automated responses to order inquiries and abandoned cart recovery, with native integrations into Shopify and WooCommerce. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform built for high-interaction retail environments, praised by DTC brands for surfacing full purchase history and enabling personalized AI-assisted responses. - [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** An AI-powered customer experience platform that SMB retailers use for review management, messaging, and automated follow-up across multiple locations. ### Enterprise FAQs #### What is the best-rated AI customer support agent for tech enterprises? Technology companies, including SaaS, IT services, and computer software firms, are the most represented enterprise segment in G2 reviews for this category. See the full enterprise comparison on the[AI Customer Support Agents enterprise page](https://www.g2.com/categories/ai-customer-support-agents/enterprise). - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** The most-reviewed AI customer support agent among enterprise tech companies on G2, valued for its ability to resolve complex technical queries using internal documentation and support content. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A top-rated enterprise support platform with deep AI automation capabilities, recognized by tech enterprises for its robust admin controls and high-volume ticket management. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Highly rated by tech enterprise reviewers who need programmable, scalable voice AI, with teams using it to automate phone support at high call volumes with custom logic layers. #### What is the most reliable AI customer support tool for enterprises? Enterprise reviewers on G2 define reliability through a combination of uptime, consistent AI accuracy, and quality of vendor support. These platforms score highest across those combined dimensions within large organizations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise contact center platform with AI-embedded routing and agent assistance, consistently praised by large-scale operations teams for stability and enterprise SLA performance. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Salesforce's enterprise AI agent layer, rated highly for reliability by enterprise buyers already invested in the Salesforce ecosystem who need AI support agents with deep CRM context. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** A cloud contact center platform with AI-native architecture and a strong enterprise uptime track record, favored by operations teams that need predictable performance at scale. #### What is the best-reviewed AI customer support agent for enterprise app integration? Integration depth is one of the most-cited evaluation criteria for enterprise buyers in G2 reviews. The ability to connect AI agents with CRM, ticketing, telephony, and data platforms determines whether a tool fits into an existing stack or creates new silos. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Natively integrated with the Salesforce platform and its ecosystem of third-party connectors, favored by enterprises that want their AI agents to act on CRM data in real time. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Offers extensive pre-built integrations with enterprise CRM, workforce management, and telephony systems, with enterprise reviewers highlighting its integration reliability as a key differentiator. - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) **:** An AI agent offering from ServiceNow that operates within its broader ITSM ecosystem, suited for enterprises that run support and service operations on the ServiceNow platform. #### Which AI customer support agents support multi-channel enterprise deployments? Multi-channel consistency, handling customer interactions across chat, email, voice, and social from a single AI layer, is a defining requirement for enterprise buyers. G2 reviewers at large organizations frequently cite fragmented channel coverage as a top frustration with legacy tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Built for omnichannel enterprise contact centers, enabling AI-powered interactions across voice, digital, and messaging channels from a unified platform. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** Supports AI-assisted interactions across email, chat, voice, and social channels, with centralized reporting; enterprise reviewers value its channel breadth and admin visibility. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** An AI-native cloud contact center platform with multi-channel support and enterprise-grade security features, widely used by large customer service operations teams. #### What do enterprise buyers most commonly dislike about AI customer support agents? Enterprise reviewers on G2 are candid about friction points. The most commonly cited dislikes include complex initial configuration for non-standard workflows, difficulty training the AI on proprietary or rapidly changing knowledge bases, limitations in handling nuanced escalations without human intervention, and the learning curve associated with admin and reporting interfaces. Buyers at larger organizations also frequently mention challenges with multi-region deployment, language support gaps, and integration setup time when connecting AI agents to legacy CRM or telephony infrastructure. Evaluating vendors against these specific criteria during a trial period is strongly recommended before enterprise procurement. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Last updated on April 23, 2026