AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/27/2021

"Good co-browsing product"

4.5/5

What do you like best about Acquire?

Easy to use for multiple seats and low overhead Review collected by and hosted on G2.com.

What do you dislike about Acquire?

A bit slow to connect and co-browse with end-users Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/20/2021

"Great solution"

4.5/5

What do you like best about Acquire?

Acquire provides the co-browsing solution we were looking for. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage. Review collected by and hosted on G2.com.

CB

Verified User in Banking

Mid-Market (51-1000 emp.)

7/15/2021

"Acquire has it all"

4/5

What do you like best about Acquire?

Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Nothing really as far as I know the platform Review collected by and hosted on G2.com.

IC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/15/2021

"Great for digital customer experience"

5/5

What do you like best about Acquire?

Super intuitive and easy to use - good customer support Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Sometimes too many requests and notifications Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/15/2021

"Neutral Experience"

2/5

What do you like best about Acquire?

The features was interesting and a good alternative to other software. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

The customer service wasn't that great. Had tonfight for my refund. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

3/5/2021

"Not that great."

0.5/5

What do you like best about Acquire?

A widget shows on my website and agents are able to chat with users. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Slow, unreliable, customer service response times are slow, lacks features, expensive. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/4/2021

"Web Chat"

4/5

What do you like best about Acquire?

Able to support customers online, quick and easy to integrate, flexible to set up Review collected by and hosted on G2.com.

What do you dislike about Acquire?

some of hte analytics are a bit hard to get to the details Review collected by and hosted on G2.com.

CM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

2/3/2021

"Responsive and helpful in integrating with another system."

4.5/5

What do you like best about Acquire?

Video chat with no downloads needed on mobile Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Need to improve flexibility of options/designs. Review collected by and hosted on G2.com.

PB

Prachi B.

Small-Business (50 or fewer emp.)

1/31/2020

"Powerful, user-friendly customer engagement tool"

4.5/5

What do you like best about Acquire?

Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

There is nothing to dislike. The product is absolutely perfect for us. Review collected by and hosted on G2.com.

EL

Emilia L.

Operations Manager

Small-Business (50 or fewer emp.)

5/20/2019

"Efficient tool for both sales and customer service"

5/5

What do you like best about Acquire?

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

If you need a service where you use the chatbot functionality to collect leads outside of office hours and are looking for a something reliable, effortless and easy to implement, Acquire is for you. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page. Review collected by and hosted on G2.com.