MR

Mushfiq R.

Growth Manager

Mid-Market (51-1000 emp.)

7/15/2021

"Great tool overall that handles the chat side of support and acquisition superbly"

5/5

What do you like best about Acquire?

How well their tool served our support needs, but also our efforts on the acquistion and lead nurturing side. Acquire has native functionality for web messaging, and analytics related to that, which lets us target visitors at key points of their user journey and push them across the finish line Review collected by and hosted on G2.com.

What do you dislike about Acquire?

When we were using Acquire they didn't have support for email within their messaging platform. That may have changed though. Review collected by and hosted on G2.com.

CP

Carrie P.

Sales Development Manager

Small-Business (50 or fewer emp.)

2/4/2021

"Acquire support goes above and beyond"

4/5

What do you like best about Acquire?

I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

I'd really like to see an application for the service or have the ability to receive email notifications in real time for users on our site. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Sometimes, the audio ding doesn't always alert me when someone comes to our site. It's periodic, but for the most part works more so than not. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/4/2021

"Acquire Review"

4/5

What do you like best about Acquire?

I like the format of the chat display and features. I like that it shows active and pending and switches when chats are reactivated. I like that we can set hours and holidays and collab with fellow acquire agents on cases or chats. The co browse feature is very helpful. I also like the instant and fast response from the Acquire reps they solve issues or questions we have about Acquire fast within the hour or day. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

I dislike the delay in the chat notifications and alerts. Acquire needs a mobile app ASAP. Most chat platforms have a mobile app which helps companies that are remote or in office. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

2/5/2021

"Simple integration and customer experience"

4/5

What do you like best about Acquire?

Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

The agent interface is sometimes slow and notifications of new chats sometimes inconsistent. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

Just make sure you do your due diligence to ensure that Acquire will meet all of your needs. Here's a great question we asked several times during our due diligence process that helped us out - What questions am I not asking that I should be? Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

We wanted a solution where our customers could chat with us in the traditional form, but also something that would allow us to use video for a more personal connection with our customers. The ability to screen-share was another great benefit. Review collected by and hosted on G2.com.

AH

Andrew H.

Marketing Communications Manager

Small-Business (50 or fewer emp.)

2/9/2021

"The best tool for website chats!"

5/5

What do you like best about Acquire?

The simplicity of the platform. This is a system that can be used by the smallest, and biggest organizations that are searching for a website chat solution.

As a small organization, with simple needs this fit very well into what we were looking for. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Honestly, hard to find much I didn't like. From first meeting, to implementation, to follow ups the Acquire team has been brilliant. Review collected by and hosted on G2.com.

MI

Mohammad I.

Co-founder & Head of Product

Small-Business (50 or fewer emp.)

7/15/2021

"Unlike any chat"

4.5/5

What do you like best about Acquire?

Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

There is alot of options in the service, it takes sometime to getting used to Review collected by and hosted on G2.com.

AF

Alagrand F.

Founder

Information Technology and Services

Small-Business (50 or fewer emp.)

3/13/2019

"It has been pleasant experience using Acquire.io since a year now."

5/5

What do you like best about Acquire?

I like the in-browser screen sharing and audio, video calling feature. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

It doesn't have a mobile application right now Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

Acquire solved problem of direct communication with your customers effectively Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: Alagrand.com/Seller using this product. Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

7/15/2021

"I was very disappointed from the Acquire product, but even more from the customer support"

0/5

What do you like best about Acquire?

Their offering - they claim to have an amazing product with so many amazing features. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

There were so many bugs, and some features they promised were there weren't shipped yet.

But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it. Review collected by and hosted on G2.com.

BH

Brandon H.

President/CEO

Mid-Market (51-1000 emp.)

3/2/2021

"Game Changer for Live Chat"

5/5

What do you like best about Acquire?

This platform is exactly what we were looking for. The installation and configuration process is ultra-lightweight (simple JavaScript inclusions). Acquire enables our call center team to communicate with members across multiple domains and the experience is seamless. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

We haven't yet encountered anything that causes us an issue. We're solidly happy with the platform. In the future, it would be great to see acceptance of additional custom data fields when a new chat is initiated. Review collected by and hosted on G2.com.

CH

Christina H.

Founder, CEO

Small-Business (50 or fewer emp.)

7/22/2021

"The best experience!"

5/5

What do you like best about Acquire?

Personalized customer experience and feedback loop! Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Nothing, it is better than everything I have used before and constantly updated. Review collected by and hosted on G2.com.