# Acquire Reviews **Vendor:** Acquire **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.2/5.0 **Total Reviews:** 43 ## About Acquire Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. ## Acquire Reviews ### 1. Acquire Your New Chat Specialised **Rating:** 5.0/5.0 stars **Reviewed by:** Francis R. | End User Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Acquire?** Transfer the data in chat, makes convenient to use also good API support. **What do you dislike about Acquire?** So far couldn't get any reason for dislike, need to use much more to analyse this. **What problems is Acquire solving and how is that benefiting you?** It is giving chat support for all issues. Encouraging users to use Acquire for small issues, which is giving more time for us to focus on other work ### 2. Simple to integrate and use, with one important flaw **Rating:** 3.0/5.0 stars **Reviewed by:** Brian Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Acquire?** Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time. **What do you dislike about Acquire?** The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. This has caused me to miss chats that have come in. This flaw must be addressed, and we have reached out to customer support multiple times with no answers provided. **What problems is Acquire solving and how is that benefiting you?** Gives customers the ability for live support while using our software. ### 3. Simple way to connect to your customers **Rating:** 5.0/5.0 stars **Reviewed by:** prabin s. | CX lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Acquire?** Everything a small businesses needs to connect via the website and enhance customer experice. **What do you dislike about Acquire?** Updating standard messages is hard. Reporting could be automated to share monthly insights, unreliable address field in the profile section and Connet Microsoft CRM. **What problems is Acquire solving and how is that benefiting you?** Team management, Knowledge base, chatbot, chat conversations. ### 4. v.1 is buggy with dropped notifications **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Acquire?** Workflows are not to difficult to set up **What do you dislike about Acquire?** Lack of sound notifications for our support team led to missed live chats **What problems is Acquire solving and how is that benefiting you?** v.2 supposedly will relieve us of some of these pain points. ### 5. Great product and phenomenal support **Rating:** 4.0/5.0 stars **Reviewed by:** Julian David M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2021 **What do you like best about Acquire?** Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs. **What do you dislike about Acquire?** The price might be a bit high if you only need certain parts of the product. **Recommendations to others considering Acquire:** Take a closer look at the features. If you can replace your live chat and live video support needs with Acquire alone, that would be a great deal for you. **What problems is Acquire solving and how is that benefiting you?** Customer acquisition with video calls was a need for our project. The product Acquire provided was a great addition to the solution we were developing. We also wanted to provide our visitors with the possibility to chat instead of a video call or even allow only a voice call in case they didn't want to share their webcam. The Acquire app was easily adjustable in that regard. ### 6. Helpful marketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad N. | Information Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Acquire?** The platform is is professional made and i found them professional in marketing relationship tools, all features are made professionally to so customers can intrect easily **What do you dislike about Acquire?** I found almost everything helpful using this platform, however there are more rooms to make the part of software open for other developers to get involved and integrate their apps with it as API. **Recommendations to others considering Acquire:** I personally consider the platform for all those who are seeking a software which can provode them access to their marketing insights **What problems is Acquire solving and how is that benefiting you?** Business branding, business startups and other technical business management topics and as well getting more customers involved, because we can track qll the customers ### 7. Smooth Chat experience **Rating:** 4.5/5.0 stars **Reviewed by:** Roy F. | Information Technology Help Desk/NOC Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Acquire?** I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer **What do you dislike about Acquire?** I am not sure because I have what I need to chat about. maybe better a system to set up responses. **Recommendations to others considering Acquire:** Just try it and be satisfied. It is easy to use and has a lot of chat essential features **What problems is Acquire solving and how is that benefiting you?** Being able to communicate smoothly with customers that visit our site. Also, provide support to our existing customers. Adding great value to our product ### 8. Co-browsing played a vital role to our sucess during pandemic. **Rating:** 5.0/5.0 stars **Reviewed by:** Asharam S. | Propriter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Acquire?** The second wave impacted our business, and due to this our team felt a little bit down; even they're willing to support our end customers. We internally decided to try cobrowse to enhance CX, and luckily Acquire have this excellent solution which seamlessly fit our requirement. Plus, Acquire support goes above & beyond. I see constant innovation & addons in the system, miles to go with Acquire. **What do you dislike about Acquire?** Aah, I don't see any cons in the product, but I can share my views; becoming transparent on pricing on its page will help more with lead conversion. I firstly hesitated to submit details to get connected with your team. **What problems is Acquire solving and how is that benefiting you?** Customer Experience! Improved almost 20x better response time from us, plus won several deals which we might miss if we did not use this tool. ### 9. All In One Platform for eCommerce Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Acquire?** There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text. **What do you dislike about Acquire?** It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find. **Recommendations to others considering Acquire:** Try Acquire first, we spent a lot of time looking for an all in one solution, and could have saved a lot of time by trying Acquire before alternatives. **What problems is Acquire solving and how is that benefiting you?** Centralizing communication into one platform allows our agents to respond quicker and be more efficient, as they are not having to bounce around multiple produts. ### 10. Has been a useful tool for our team, but is somewhat buggy. **Rating:** 3.0/5.0 stars **Reviewed by:** Caleb S. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Acquire?** The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members. **What do you dislike about Acquire?** There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens. **Recommendations to others considering Acquire:** While I can't comment on the automated chatbot features, the live chat option has been very useful to us. I feel a large strength of acquire is it's ability to be flexible around their supported file types. You can drop in images, spreadsheets, pdfs, etc which makes it very easy to get to the root of a client's question. If that is something your business needs then Acquire should be considered. **What problems is Acquire solving and how is that benefiting you?** We use Acquire to provide live customer support to our users. We also use Acquire to display automated pop-up messages when our staff is unavailable for holidays. We do not use the more automated chatbot features. ### 11. Great tool overall that handles the chat side of support and acquisition superbly **Rating:** 5.0/5.0 stars **Reviewed by:** Mushfiq R. | Growth Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Acquire?** How well their tool served our support needs, but also our efforts on the acquistion and lead nurturing side. Acquire has native functionality for web messaging, and analytics related to that, which lets us target visitors at key points of their user journey and push them across the finish line **What do you dislike about Acquire?** When we were using Acquire they didn't have support for email within their messaging platform. That may have changed though. **What problems is Acquire solving and how is that benefiting you?** Having a fast chat interface that allowed us to handle insane chat volumes, and support proactive push messages to visitors and users alike. It served those purposes really well, and helped us get visibility on the performance of web pushing messages like never before. ### 12. Acquire support goes above and beyond **Rating:** 4.0/5.0 stars **Reviewed by:** Carrie P. | Sales Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Acquire?** I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard. **What do you dislike about Acquire?** I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution. **Recommendations to others considering Acquire:** I'd really like to see an application for the service or have the ability to receive email notifications in real time for users on our site. **What problems is Acquire solving and how is that benefiting you?** Sometimes, the audio ding doesn't always alert me when someone comes to our site. It's periodic, but for the most part works more so than not. ### 13. Acquire Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Acquire?** I like the format of the chat display and features. I like that it shows active and pending and switches when chats are reactivated. I like that we can set hours and holidays and collab with fellow acquire agents on cases or chats. The co browse feature is very helpful. I also like the instant and fast response from the Acquire reps they solve issues or questions we have about Acquire fast within the hour or day. **What do you dislike about Acquire?** I dislike the delay in the chat notifications and alerts. Acquire needs a mobile app ASAP. Most chat platforms have a mobile app which helps companies that are remote or in office. **What problems is Acquire solving and how is that benefiting you?** Problems I am solving with using acquire is instant conversations with clients or Apporto users. Co browsing when an issue is needed for easier explanation or problem solving. Also if someone is speaking or typing in another language it is easy to translate and understand. ### 14. Simple integration and customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Acquire?** Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own. **What do you dislike about Acquire?** The agent interface is sometimes slow and notifications of new chats sometimes inconsistent. **Recommendations to others considering Acquire:** Just make sure you do your due diligence to ensure that Acquire will meet all of your needs. Here's a great question we asked several times during our due diligence process that helped us out - What questions am I not asking that I should be? **What problems is Acquire solving and how is that benefiting you?** We wanted a solution where our customers could chat with us in the traditional form, but also something that would allow us to use video for a more personal connection with our customers. The ability to screen-share was another great benefit. ### 15. The best tool for website chats! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Marketing Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Acquire?** The simplicity of the platform. This is a system that can be used by the smallest, and biggest organizations that are searching for a website chat solution. As a small organization, with simple needs this fit very well into what we were looking for. **What do you dislike about Acquire?** Honestly, hard to find much I didn't like. From first meeting, to implementation, to follow ups the Acquire team has been brilliant. **What problems is Acquire solving and how is that benefiting you?** As a student association that is used to students walking through our front doors, we needed a way to still service our students even with our college's campus closed. Acquire did exactly that ! ### 16. Unlike any chat **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad I. | Co-founder & Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Acquire?** Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team. **What do you dislike about Acquire?** There is alot of options in the service, it takes sometime to getting used to **What problems is Acquire solving and how is that benefiting you?** We are trying to connect with our customers who visit the website ### 17. It has been pleasant experience using Acquire.io since a year now. **Rating:** 5.0/5.0 stars **Reviewed by:** Alagrand F. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Acquire?** I like the in-browser screen sharing and audio, video calling feature. **What do you dislike about Acquire?** It doesn't have a mobile application right now **Recommendations to others considering Acquire:** Acquire solved problem of direct communication with your customers effectively **What problems is Acquire solving and how is that benefiting you?** We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: Alagrand.com/Seller using this product. ### 18. I was very disappointed from the Acquire product, but even more from the customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Acquire?** Their offering - they claim to have an amazing product with so many amazing features. **What do you dislike about Acquire?** There were so many bugs, and some features they promised were there weren't shipped yet. But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it. **What problems is Acquire solving and how is that benefiting you?** I was looking for a tool to help me engage customers in my site and then give them demos while screen sharing \ co-browsing ### 19. Game Changer for Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon H. | President/CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Acquire?** This platform is exactly what we were looking for. The installation and configuration process is ultra-lightweight (simple JavaScript inclusions). Acquire enables our call center team to communicate with members across multiple domains and the experience is seamless. **What do you dislike about Acquire?** We haven't yet encountered anything that causes us an issue. We're solidly happy with the platform. In the future, it would be great to see acceptance of additional custom data fields when a new chat is initiated. **What problems is Acquire solving and how is that benefiting you?** There are many live chat providers out there but many of them are out-of-balance between pricing, feature set, and the level of effort to integrate. Acquire covered all three concerns for us. ### 20. The best experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina H. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Acquire?** Personalized customer experience and feedback loop! **What do you dislike about Acquire?** Nothing, it is better than everything I have used before and constantly updated. **Recommendations to others considering Acquire:** Excellent team and easy to set up **What problems is Acquire solving and how is that benefiting you?** customer success ### 21. Good co-browsing product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Acquire?** Easy to use for multiple seats and low overhead **What do you dislike about Acquire?** A bit slow to connect and co-browse with end-users **What problems is Acquire solving and how is that benefiting you?** Co-Browsing for clients. Able to provide better customer service and experience when we are able to see what they see ### 22. Great solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Acquire?** Acquire provides the co-browsing solution we were looking for. **What do you dislike about Acquire?** It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage. **What problems is Acquire solving and how is that benefiting you?** Allowing our Account Managers and Business Developement to conduct business virtually. ### 23. Acquire has it all **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Acquire?** Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities. **What do you dislike about Acquire?** Nothing really as far as I know the platform **What problems is Acquire solving and how is that benefiting you?** Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue. ### 24. Great for digital customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Acquire?** Super intuitive and easy to use - good customer support **What do you dislike about Acquire?** Sometimes too many requests and notifications **What problems is Acquire solving and how is that benefiting you?** Been able to engage with customers in a modern and digital way - also the ability to collaborate real time. ### 25. Neutral Experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Acquire?** The features was interesting and a good alternative to other software. **What do you dislike about Acquire?** The customer service wasn't that great. Had tonfight for my refund. **Recommendations to others considering Acquire:** Good alternative **What problems is Acquire solving and how is that benefiting you?** Team communication/ inbox was my main feature goal ### 26. Not that great. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2021 **What do you like best about Acquire?** A widget shows on my website and agents are able to chat with users. **What do you dislike about Acquire?** Slow, unreliable, customer service response times are slow, lacks features, expensive. **What problems is Acquire solving and how is that benefiting you?** It seems as they are either new or growing too quickly as I continue to have ongoing, small issues with them. ### 27. Web Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Acquire?** Able to support customers online, quick and easy to integrate, flexible to set up **What do you dislike about Acquire?** some of hte analytics are a bit hard to get to the details **What problems is Acquire solving and how is that benefiting you?** Web chat online, customers supported, online sales made ### 28. Responsive and helpful in integrating with another system. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Acquire?** Video chat with no downloads needed on mobile **What do you dislike about Acquire?** Need to improve flexibility of options/designs. **Recommendations to others considering Acquire:** Probably the most complete option available on the market today. **What problems is Acquire solving and how is that benefiting you?** Connecting with customers is easier when they can do it in multiple ways ### 29. Powerful, user-friendly customer engagement tool **Rating:** 4.5/5.0 stars **Reviewed by:** Prachi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about Acquire?** Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales. **What do you dislike about Acquire?** There is nothing to dislike. The product is absolutely perfect for us. **What problems is Acquire solving and how is that benefiting you?** Acquire customer support platform is equipped with advanced tools to deliver high quality support to your customers more efficiently and swiftly. I would highly recommend Acquire’s live chat tool and cobrowsing for better customer engagement. ### 30. Efficient tool for both sales and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Emilia L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Acquire?** I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs. **What do you dislike about Acquire?** I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though. **Recommendations to others considering Acquire:** If you need a service where you use the chatbot functionality to collect leads outside of office hours and are looking for a something reliable, effortless and easy to implement, Acquire is for you. **What problems is Acquire solving and how is that benefiting you?** Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page. ### 31. Give the perfect answer to online visitors with Acquire. **Rating:** 5.0/5.0 stars **Reviewed by:** George R. | Director responsable de equipo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Acquire?** What I like most about Acquire software is its easy configuration, it makes interacting with customers through the web and mobile devices faster and more effective. **What do you dislike about Acquire?** As every software has small errors sometimes when we interact with customers through the web on mobile devices it sticks and presents delays in the video. **Recommendations to others considering Acquire:** Acquire's tools have revolutionized the customer service process and my company's analysis recommend the software. **What problems is Acquire solving and how is that benefiting you?** In my experience in my company, live chat makes customers feel more comfortable, when I am at work and I need to talk to clients, about a problem they have, it is much more likely that I will do it by chat. On the one hand, I don't want everyone in the office to hear me talk on the phone. Also, it usually doesn't take that long. ### 32. Great On-boarding Process and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kerem K. | Co-founder & CMO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Acquire?** We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process. **What do you dislike about Acquire?** It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives. **Recommendations to others considering Acquire:** If you have a fairly large support team and need ease of use + have Chatbot scenarios, Acquire is the way to go after a lot of research. **What problems is Acquire solving and how is that benefiting you?** Live Chat + Chatbot functionality. We switched to Acquire because of their one click integration of Google DialogFlow and support for multi-department scenarios. (Some of the other companies didn't offer both or were limited to social platforms such as FB messenger chatbots only). Our previous provider also didn't offer dialogflow support. ### 33. Highly scalable customer service and communication software **Rating:** 5.0/5.0 stars **Reviewed by:** Sam M. | Writer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Acquire?** The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution. We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease. **What do you dislike about Acquire?** Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA. **Recommendations to others considering Acquire:** I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels. **What problems is Acquire solving and how is that benefiting you?** We have been able to handle more customer queries without hiring additional resources. Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues. With customer profile we know which customer is looking for what and this is one reason we drive better engagement. We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service. Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels. ### 34. Simple, Functional, and Lots of Potentials **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2019 **What do you like best about Acquire?** There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing (which is really great esp for supporting clients on web based issues), and screen-sharing, which are all done through the browser without installing any plugins. The app just simply works after logging in. Post-chat, especially for team leads or executives, the reports and summary details are really very handy. Chat history provides the necessary audit requirements as well as tags for those calls/chats that you want to look and investigate further. Their recent addition of a chatbot makes it more compelling to use their full solution as an omnichannel strategy, with their facebook and other social platform integration. On the development side, it's also really simple to add their widget. Few lines of codes and the website already has chat capabilities. Facebook integration is also a matter of configuration, together with all other switches that can be turned on/off based on business need. **What do you dislike about Acquire?** Companies need to treat this company as a partner, not a vendor. It is not yet at the level and maturity like the IBM's or the Google's of the world. Given that Acquire is a startup company, there are still a few quirks that one would need constant check with their management team. Constant communication is necessary to explain your requirements. There may be at times where the company may commit onto something but during implementation details may not be what as expected. But then, the Acquire team are very receptive once they see the disconnect and remediate on the changes. Perhaps more effective customer success managers and technical consultants (apart from their CEO) who would aid in the implementation and making the most out of the product may be needed in the field. Apart from the people concern, the product also has a lot of potentials that are not yet built. Things such as integration to whatsapp or perhaps integration with your call center phones may be needed to realize a full end-to-end omnichannel experience. **Recommendations to others considering Acquire:** Consider cost, time-to-market, user experience, and completeness of solution in a wholistic view. **What problems is Acquire solving and how is that benefiting you?** Business is currently using Acquire for servicing client. There are immediate business savings to adding a chat capability, especially when hooked to a chatbot which provides round-the-clock service and support for basic questions. ### 35. "Great item to help our customers in a flash" **Rating:** 5.0/5.0 stars **Reviewed by:** john f. | Managing Director, Computer Games, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Acquire?** Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge. **What do you dislike about Acquire?** Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities. **Recommendations to others considering Acquire:** It is really a nice product to use i will recommend it . **What problems is Acquire solving and how is that benefiting you?** The objective was to have an additional channel for our clients to connect with us. Because of the casual nature we can help our client quick in their adventure to locate the most ideal items for their needs.Being ready to help clients momentarily. ### 36. Be a Fruit Loop in a bowl full of Cheerios **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick B. | Director of eCommerce & Digital Strategy, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Acquire?** The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition. **What do you dislike about Acquire?** We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right. **What problems is Acquire solving and how is that benefiting you?** As our business strives to promote self-service by offering better online tools, sometimes relationships can suffer as a result of these new-found efficiencies. We wanted to offer our customers a quick and efficient way to contact us without requiring them to pick up a phone or send an email. Additionally, the video chat solution is great for face-to-face, and the co-browsing tool helps us diagnose issues faster than ever. ### 37. Great product would recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Acquire?** We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU. **What do you dislike about Acquire?** Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot. **Recommendations to others considering Acquire:** If you want a live chat + co-browse solution this is a no-brainer. **What problems is Acquire solving and how is that benefiting you?** We have a small use case to speed up troubleshooting with our in-house teams, being able to navigate and solve issues in real time just speeds things up vs tickets. Will be recommending it to clients who have a more customer focused support base who it’s probably more scalable for. ### 38. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hernan B. | Gerente de Data Warehousing, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Acquire?** The solution is very simple and effective. We started using Acquire when it was called Tagove and since then we received more than we expected. They enhance the product periodically and with great features. The dashboard is very usefull and our internal customers are very happy with it The Customer Service is also great. **What do you dislike about Acquire?** We don't have any dislikes about the solution **What problems is Acquire solving and how is that benefiting you?** We integrated Acquire into our sales process just adding a few lines of Javascript into our CMS ### 39. Good product to help our clients instantly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Acquire?** No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website. Possibility to take over the visitor's screen. This is really a very easy way to help our customers. Good customer support. **What do you dislike about Acquire?** The tool could use some more customization tools to tailor it more to our needs. **What problems is Acquire solving and how is that benefiting you?** The goal was to have an extra channel for our customers to reach out to us. Thanks to the informal nature we can help our customer very fast in their journey to find the best possible products for their needs. ### 40. Great way to engage visitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Acquire?** I really like the different things I can do with the triggers such as hiding the widget when no agent is online. **What do you dislike about Acquire?** Had some problems with multilanguage setup but their team was really fast to help out. **What problems is Acquire solving and how is that benefiting you?** Visitors like being able to immediately get in touch with us. Slack integration allows all team members to see the messages. ### 41. Awesome Product.. Easy to Integrate and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Acquire?** Awesome Product.. Easy to Integrate and Use **What do you dislike about Acquire?** Nothing so far.. we are still integrating and customisng the solution to fit our needes **Recommendations to others considering Acquire:** It is a very good chat soution that is easy to use/integrate and the team is awesome.. **What problems is Acquire solving and how is that benefiting you?** Easy of learning and use ### 42. Innovative new product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Acquire?** I love the co-browsing option because our agents will be able to see what's exactly on the customer's screen **What do you dislike about Acquire?** The screen share option seems unnecessary because a software has to be downloaded only to view the page. One might as well co-browse **What problems is Acquire solving and how is that benefiting you?** New customer retention and efficiency of solutions ### 43. Finally a solution that doesn't make users jump through a million hoops to share screens **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Acquire?** Ease of use, especially from the standpoint of a customer. Zero download / installation hassle required. Super easy to navigate and the product UI has been consistently getting better. **What do you dislike about Acquire?** As expected of any startup, lots of changes and updates being made month after month. All great things, just wish there was a bit more communications and readily available resources. **What problems is Acquire solving and how is that benefiting you?** Being able to support customers instantaneously. ## Acquire Discussions - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) - [View Acquire pricing details and edition comparison](https://www.g2.com/products/acquire/reviews?provider=InboundCycle§ion=pricing&secure%5Bexpires_at%5D=2026-05-17+20%3A37%3A47+-0500&secure%5Bsession_id%5D=d5fc1370-de5c-4b7f-a738-91e39531ed36&secure%5Btoken%5D=d302188ffab5791b4f592073c8d2b2e4a2955368f343e3e1412168a290b01696&format=llm_user) ## Acquire Features **Ticket and Case Management** - Response Automation - SLA Management - Attachments/Screencasts - Customer and Contacts Database **Channels** - Multi-Channel Coverage **Responses** - Customization - Control - Route To Human - Menu bars **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Security** - Data Security - Data Masking **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Acquire Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews)