Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great personalization tool. Not great for A/B testing"
4.5/5
What do you like best about Acquia Customer Data Platform?

I have used Acquia Lift for about a year now. The best thing about Lift is it is simple to create segments within the tool based off of data you collect on the website. Personalization can get complicated so having an easy tool that can help prioritize personalization views makes the tool streamline and fast. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

Originally I thought Lift could be a replacement for A/B testing software but after attempting it several time it just didn't work like I thought it would. I would not recommend using Lift as a replacement A/B testing tool until they update the tool Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Good personalization tool"
3/5
What do you like best about Acquia Customer Data Platform?

It's easy to use and non-technical users can easily launch experiences with it. It's compatible with Drupal, making it super convenient if you are operating a website on Drupal. The account team is super helpful, willing to jump on a call to help you out or provide you with how-tos, docs, etc. that fit your use case and needs. The account team is really invested in making you and your experiences successful. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

The analytics for Lift is not that great, the reports are hard to navigate and at times buggy. In order to be a superior product, compared to the competition, Lift really needs to improve their analytics, making it more visual and easier to navigate. In addition, they need to better ensure that the data coming through is accurate, as at times we were unsure if it was accurate or not. Additionally, we ran into multiple bugs in the process of launching some experiences. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Lots of potential"
3.5/5
What do you like best about Acquia Customer Data Platform?

The advanced reporting and data metrics available within the interface. This provided valuable insight to our team. Acquia's support team was very helpful and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

The overall cost of the product, which is what became a determining factor for us on whether to continue with the product. Review collected by and hosted on G2.com.

SG
Scott G.
Enterprise (> 1000 emp.)
"Great tool but expensive."
5/5
What do you like best about Acquia Customer Data Platform?

For most basic email marketing and automation activities, it's easy to use. All user information can be easily viewed. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

It is very difficult to use the email / landing page designer. She looks like she has her own mind. You better use another designer to place the resulting HTML in this tool. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Frustrating"
3.5/5
What do you like best about Acquia Customer Data Platform?

I like that I can use native Drupal entities for variable content and that content can be published across multiple sites. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

I find the Experience Manager frustrating to use at times. I also discovered that you can't bring any JS code into variable content, even if it comes from your own site. Also the Marketo Connector does not do any syncing of the database it only brings in records that already exist in Lift. Review collected by and hosted on G2.com.

Howard Y.
HY
Howard Y.
Marketing Staff
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Catch potential clients with Mautic"
4.5/5
What do you like best about Acquia Customer Data Platform?

Mautic is a robust and very versatile contact management tool. It has allowed us to generate follow-up campaigns after the assets has been accessed by a potential client. The forms included in Mautic are quite simple and you don’t need to be an expert to understand how to work with them. It allows you to recognize, before sending an email, the precise time zone in which the system is set up, so you don't make mistakes choosing the hour of sending. Also, it is not complicated at all to integrate Mautic with Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

Newest releases sometimes show errors, that's why I decided to delayed my updates (turned-off the automatic update process) until I have read good reviews about the new releases. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Solid Marketing Automation Solution that can also work as a CRM"
3.5/5
What do you like best about Acquia Customer Data Platform?

We use the open-source version and the sheer number of features available is impressive. It's also not "dumbed-down" much from the commercial version. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

Can be complex to deploy and configure, even if you're using the commercial version. But the open-source version especially requires an experienced and capable IT/Web admin to setup and integrate properly with web and CRM. Review collected by and hosted on G2.com.

Maria N.
MN
Maria N.
Market Specialist
Photography
Mid-Market (51-1000 emp.)
"Effortless marketing automation"
5/5
What do you like best about Acquia Customer Data Platform?

Mautic is open source, so it's free. It collects on its own database the features of a system similar to HubSpot. It’s also very flexible and it helps you to properly own the info, which is used by many small companies. There are many integrations and functions still on development. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

There may be occasions where statements are very inaccurate, but you just have to learn how to use them and it will be all done. The web-based version of the service is as great, but you have to deal with a monthly subscription. Also, sometimes the focus elements have wrongly been put on Mautic content marketing, as it must be inserted via Javascript. Review collected by and hosted on G2.com.

John S.
JS
John S.
Staff marketing
Design
Mid-Market (51-1000 emp.)
"Handle customer advertising activities with Mautic"
4.5/5
What do you like best about Acquia Customer Data Platform?

Mautic is an accessible source that, hosted by itself, has a powerful society behind it and releases relatively frequently updates. The Campaign Builder feature is trustworthy, quick and simple and it has many characteristics included. Mautic allows you to set menus that drop-down with Javascript, as well as switches and shapes. I'm truly happy with its easy and efficient layout, so if you have connections to the C-Panel, Mautic will keep you safe to mount and use. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

As it is open source, the assistance is restricted to public forums. The fact that it's self-hosted implies a little more job, but price advantages are fantastic and your information should always be controlled better. Also, if you don't have a personnel designer, you'll have to install Mautic for yourself, which can be a complicated task. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Your most inexpensive option, if you're a developer and a very patient person."
2/5
What do you like best about Acquia Customer Data Platform?

On a self-hosted platform, you have more control over how to structure data passing through to Mautic. Since it can be a self-hosted platform, it's the most inexpensive way to run email by far. If you have a good developer in your team to help you with set up from the backend and can help you troubleshoot, I would say this is a good platform to run if you are okay with running into annoying bugs. There's a great community that supports the cause too. Your true cost is just running the servers. Review collected by and hosted on G2.com.

What do you dislike about Acquia Customer Data Platform?

There are a lot of bugs whenever they launch an updated version and a lot of bugs in general. I haven't been able to time my campaign sends appropriately - it goes off at varying times. There are a lot of little annoying bugs and workarounds that other ESPs have resolved years ago such as email throttling. You have to adjust the cron job and other levers before being able to throttle email - even then, you have to throttle your whole email program itself rather than just one campaign. Review collected by and hosted on G2.com.