The hands-on support was great and the team worked with us to build the campaign quickly, offering expereince advice. Review collected by and hosted on G2.com.

I can't identify any downsides at this moment. Review collected by and hosted on G2.com.

We needed to utilize Acqueon in a custom way that integrated with our existing technology. This created some additional complexity in getting the tool to work properly for us. However, Acqueon was extremely helpful every step of the way and did a tremendous job working with us until we were able to get the solution working. They have always been responsive and have gone above and beyond working with our engineering team as well as our operational team to properly integrate the solution and help our operations team utilize the tool effectively. Review collected by and hosted on G2.com.

Acqueon ended up being far more difficult to implement than I would have hoped, but again, this was largely due to the custom way in which we were utilizing the tool. I imagine a more standard implementation would be much smoother. However, even though it proved to be difficult, it would not have been possible at all if Acqueon wasn't flexible and did not make changes on their end that facilitated our custom integration. Review collected by and hosted on G2.com.

The robustness of the LCM solution and the ability to support customization for the complex campaign management. The team we worked with on our implementation was very knowledgeable and had in-depth expertise on how the solution worked to advise us of the best way to implement our requirements. Review collected by and hosted on G2.com.

Even though LCM supports complex customization, when troubleshooting or issues arise, it is difficult for Tech Support to be knowledgeable enough to resolve them. Review collected by and hosted on G2.com.

Acqueon's approach to project delivery and general support is excellent.

They have a team of experts who are knowledgeable on their software, efficient & flexible to work within the customer schedule

Support issues/queries raised are always responded to within a short timeframe and with the same level of expertise.

Acqueon works with the customer to deploy, provide training, and if required, provide customization to meet the customer requirements. Review collected by and hosted on G2.com.

I cannot find anything to say here! There is no dislikes to mention. Review collected by and hosted on G2.com.

The Acqueon LCM product is the perfect enhancement to the Cisco UCCX auto-dialer. It provides the needed flexibility to effectively and strategically manage campaigns. The implementation team was very thorough in gathering the information needed for a successful deployment. We implemented the system in September 2020 and changed how we use the system dramatically in November 2021 when new federal regulations required we change the way we auto-dial certain customers. We engaged their pre-sales engineers to devise a way the system could be altered to meet these requirements. At first, we weren't sure the LCM system could be used as we needed but this engineer went above and beyond to find a solution. Because of this, we were able to meet the federal regulations deadline for these changes. Review collected by and hosted on G2.com.

It's not a "dislike" but areas of improvement and I think there are a few that could be addressed.

Regarding the system, (1) they seem to have a dot release about every 2 weeks. It would be beneficial to have a customer portal to review the release notes and timelines. This would help the customer know if a bug they have may be addressed with one of the releases and let the customer decide if they should do the upgrade or wait. (2)During the implementation with UCCX 11.5, we determined the Informix db was being hammered by LCM requests and we had to alter the timeframe the LCM communicates with it. This was a customization that possibly should be standard.

Regarding operations, (1) a customer portal for submitting and tracking tickets would be nice. Also, there is no phone number to call for urgent matters. Everything is done via email. While they are responsive to emails, sometimes it would be nice to get on a phone call and explain the issue. (2) Likely related to my specific configuration as I'm in a hosted infrastructure environment where both my UCCX and Acqueon servers are hosted by a 3rd party. Granting support access to my server requires me to RDP to the server and they access it by controlling my PC via a Webex session. You can imagine that any support call where this access is needed requires me to be without a PC for the duration of the call as they are controlling my PC. Hopefully, other customers don't experience this frustration.

My last area of improvement would be training. Pre and/or Post-implementation training would be beneficial. The system is very robust and having admin training to understand the system better would benefit both Acqueon and their customers. We may be able to use the system differently but going thru the admin guides to figure it out isn't the way.

All in all, their support staff is friendly, helpful, and knowledgeable. Review collected by and hosted on G2.com.

Very eager to ensure the project is successful. Worked long hours to achieve this. Always available for project calls. Available when the go live date needed to be pushed out a week. Review collected by and hosted on G2.com.

Nothing. All worked well. Acqueon were quick to resolve issues and they were always available when required. Review collected by and hosted on G2.com.

Responsive and comitted people doing a good job Review collected by and hosted on G2.com.

Postponing dates late in the process as this was part of a solution to sell Review collected by and hosted on G2.com.

I like that the product is in the cloud. Review collected by and hosted on G2.com.

There were challenges in understanding a difference in terminology between Acuqeon and our company. Review collected by and hosted on G2.com.

The Acqeuon LCM application is a very easy to use tool and the resources that assisted on helping us get it set up were very responsive to all questions and inquiries we had. Review collected by and hosted on G2.com.

The only dislike we have for the LCM application is that there is no easy way to see the contact list that is ready to be dialed other than going into the uploaded file directly. We're hoping this may get resolved with a future patch. Review collected by and hosted on G2.com.

LCM is a good product with a lot of functionality that enhances the Cisco UCCE Dialer Review collected by and hosted on G2.com.

Acqueon LCM meets the requirements we have, so there is nothing I dislike. Review collected by and hosted on G2.com.