I like that this system is very flexible, and has a vast number of features to modify and utilize to fit just about any and every buisness case. Review collected by and hosted on G2.com.

Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our organization, and was very argumentative. It is also incredibly frustrating that during implemenation we did not have a resource that could differentiate between what is acqueon dependencies and what is cisco dependencies. The finger pointing back and fourth got to be a bit extreme, and it would be incredibly helpful to have someone that understand both the acqueon and cisco side of this integration to better help customers, and to explain to them when something is on the cisco side of things or when it is on the acqueon side of things. Review collected by and hosted on G2.com.

Very professional and easy to work with team Review collected by and hosted on G2.com.

No dislike about Acqueon product or team Review collected by and hosted on G2.com.

- Satisfies all critical compliance needs out of the box

- Provides business operations the ease and flexibility to configure and manage capaigns on a daily basis

- Relatively starightforward implementation of the out-of-the-box product

- Great product services/ implementation team

- Easy to integrate with CRM systems Review collected by and hosted on G2.com.

- Needs a clear model to support multi-tenant model for supporting different business units within an organization

- Restrictions on certain out-of-the-box features that cannot be customized Review collected by and hosted on G2.com.

We are financial institution with strict security protocols, and our corporate security policy restricts direct communication with SMS servers. Instead we use an internal SMS application with secure, exposed API for sending messages. Acqueon demonstrated exceptional flexibility and expertise by customizing their solution to integrate seemlessly with our internal SMS application API, rather than relying on direct SMS server communication. Review collected by and hosted on G2.com.

Missing buildin feature to integrate with SMS API. Review collected by and hosted on G2.com.

Easy to use and reliable solution for the outbound sales team. Review collected by and hosted on G2.com.

There is nothing specific that I dislike about Acqueon. Review collected by and hosted on G2.com.

Layout and format is intuitive and real time modifications can be made intra-day. Review collected by and hosted on G2.com.

Sometimes the system can be laggy and the real time reporting could be enhanced.. Review collected by and hosted on G2.com.

Working with the project team was a great experience. They were very patient and held very detailed training sessions and would tailer to how I would learn best. During the implementation process, they were also very helpful as we worked through the best setup and assisted with any adaption that would need to be made. There are several features that allow for you to become as broad or granular as needed to meet the business need. Acqueon is also very interested in hearing and implementing ways to improve the system or ways the customer may utilize the system. Review collected by and hosted on G2.com.

We experienced cummunication barriers, but everyone we worked with was very patient and knowledgeable throughout the process. Review collected by and hosted on G2.com.

Support was very good and their knowledge base was critical for success. Review collected by and hosted on G2.com.

Tough to find times to meet during day. getting them into our system for direct access Review collected by and hosted on G2.com.

people - they are able to work in an agile fashion. very commited to making the product a success. Review collected by and hosted on G2.com.

Training.

Training- whilst we held train the trainer sessions - the documentation on the platform is not strong enough. we still find a reliance on AQN to understand how things are interrelated. Review collected by and hosted on G2.com.

Acqueon engagement was a great collaboration to get us up and running with our 1st Campaign. We had several road blocks on both sides which delayed the launch of this program but Acqueon remained very patient and kept our engineer resource in place and available to complete our project. Acqueon attended to our campaign issues almost immediately and also quickly implemented campaign modifications. They really showed that they valued us as a customer and truly are interested in continued partnership to assist us to implement the full capabilities of their product. Review collected by and hosted on G2.com.

The beginning project setup was a little bit hard to follow. I would suggest using something like Teams file sharing so that we can stay better in sync and understand activities and progress on Acqueon end and visa versa. Also would have been best at start of engagement and through the CISCO integration that we spent more time upfront on preparing the environment so we could scope out 3rd party man hours. Maybe include 2hrs of just report training with key team members. Review collected by and hosted on G2.com.