--- title: Acqueon Reviews meta\_title: 'Acqueon Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 73 reviews by the users' company size, role or industry to find out how Acqueon works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 73 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Acqueon Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **supportive team** at Acqueon, ensuring customer satisfaction and seamless integration with existing systems. [(7 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921046&qs=pros-and-cons#reviews) Users praise the **outstanding customer support** from Acqueon, ensuring satisfaction and seamless integration with existing systems. [(6 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921164&qs=pros-and-cons#reviews) Users value the **ease of use** of Acqueon, appreciating its intuitive layout and seamless integration capabilities. [(4 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1920939&qs=pros-and-cons#reviews) Users praise Acqueon for its **seamless integrations** with existing systems, enhancing efficiency in customer outreach and compliance. [(4 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921084&qs=pros-and-cons#reviews) Users commend Acqueon for its **excellent customer satisfaction** , highlighting the team's support and seamless integration experience. [(3 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921240&qs=pros-and-cons#reviews) Users face **limited customization options** with Acqueon, impacting functionality and adaptability for their specific needs. [(3 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1966250&qs=pros-and-cons#reviews) Users face **technical issues** with Acqueon, leading to delays, bugs, and communication problems during implementation and upgrades. [(3 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921299&qs=pros-and-cons#reviews) Users find the **pricing for Acqueon** higher than expected, especially for smaller operations and budgets. [(2 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1966254&qs=pros-and-cons#reviews) Users face significant **integration issues** due to lack of support and unclear differentiation between Acqueon and Cisco dependencies. [(2 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1920981&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Acqueon's advanced features, requiring extra time for effective implementation. [(2 mentions)](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1920879&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Acqueon ##### 1. Helpful Users value the **supportive team** at Acqueon, ensuring customer satisfaction and seamless integration with existing systems. [ See 7 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921046&qs=pros-and-cons#reviews) See Related User Reviews ![Dina E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina E.") DE Dina E. Enterprise (\> 1000 emp.) 5.0/5 "Tawuniya LCM Implementation" What do you like about Acqueon? The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 3.5/5 "LCM Cloud for Webex CC Migration" What do you like about Acqueon? The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a to ##### 2. Customer Support Users praise the **outstanding customer support** from Acqueon, ensuring satisfaction and seamless integration with existing systems. [ See 6 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921164&qs=pros-and-cons#reviews) See Related User Reviews ![Dina E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina E.") DE Dina E. Enterprise (\> 1000 emp.) 5.0/5 "Tawuniya LCM Implementation" What do you like about Acqueon? The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 3.5/5 "LCM Cloud for Webex CC Migration" What do you like about Acqueon? The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a to ##### 3. Ease of Use Users value the **ease of use** of Acqueon, appreciating its intuitive layout and seamless integration capabilities. [ See 4 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1920939&qs=pros-and-cons#reviews) See Related User Reviews ![Zeljko A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zeljko A.") ZA Zeljko A. Mid-Market (51-1000 emp.) 4.5/5 "Great solution for the teams that are focused on outbound outreach. Easy to use, fast and reliable." What do you like about Acqueon? Easy to use and reliable solution for the outbound sales team. ![Parv G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parv G.") PG Parv G. Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX" What do you like about Acqueon? What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert profession ##### 4. Integrations Users praise Acqueon for its **seamless integrations** with existing systems, enhancing efficiency in customer outreach and compliance. [ See 4 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921084&qs=pros-and-cons#reviews) See Related User Reviews ![Dmitrii T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmitrii T.") DT Dmitrii T. Small-Business (50 or fewer emp.) 3.5/5 "It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers." What do you like about Acqueon? It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple ![Parv G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parv G.") PG Parv G. Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX" What do you like about Acqueon? What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert profession ##### 5. Customer Satisfaction Users commend Acqueon for its **excellent customer satisfaction** , highlighting the team's support and seamless integration experience. [ See 3 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921240&qs=pros-and-cons#reviews) See Related User Reviews ![ahmed h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ahmed h.") AH ahmed h. Small-Business (50 or fewer emp.) 5.0/5 "Acqueon team managed the implementation process till the Go-Live very perfectly." What do you like about Acqueon? Acqueon team managed the implementation process till the Go-Live very perfectly. ![Dina E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dina E.") DE Dina E. Enterprise (\> 1000 emp.) 5.0/5 "Tawuniya LCM Implementation" What do you like about Acqueon? The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. ### 5 Cons or Disadvantages of Acqueon ##### 1. Limited Customization Users face **limited customization options** with Acqueon, impacting functionality and adaptability for their specific needs. [ See 3 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1966250&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 3.5/5 "LCM Cloud for Webex CC Migration" What do you dislike about Acqueon? There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understo ![Parv G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parv G.") PG Parv G. Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX" What do you dislike about Acqueon? Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features t ##### 2. Technical Issues Users face **technical issues** with Acqueon, leading to delays, bugs, and communication problems during implementation and upgrades. [ See 3 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921299&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 3.5/5 "LCM Cloud for Webex CC Migration" What do you dislike about Acqueon? There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understo EH Ethan H. Enterprise (\> 1000 emp.) 2.0/5 "Implementation Review" What do you dislike about Acqueon? Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our org ##### 3. Expensive Users find the **pricing for Acqueon** higher than expected, especially for smaller operations and budgets. [ See 2 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1966254&qs=pros-and-cons#reviews) See Related User Reviews ![Dmitrii T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmitrii T.") DT Dmitrii T. Small-Business (50 or fewer emp.) 3.5/5 "It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers." What do you dislike about Acqueon? The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-tow ![Parv G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parv G.") PG Parv G. Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX" What do you dislike about Acqueon? Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features t ##### 4. Integration Issues Users face significant **integration issues** due to lack of support and unclear differentiation between Acqueon and Cisco dependencies. [ See 2 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1920981&qs=pros-and-cons#reviews) See Related User Reviews EH Ethan H. Enterprise (\> 1000 emp.) 2.0/5 "Implementation Review" What do you dislike about Acqueon? Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our org RM Raheem M. Enterprise (\> 1000 emp.) 4.5/5 "Acqueon Integration with SMS gateway in my organization" What do you dislike about Acqueon? Missing buildin feature to integrate with SMS API. ##### 5. Learning Curve Users find a **steep learning curve** with Acqueon's advanced features, requiring extra time for effective implementation. [ See 2 mentions ](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1920879&qs=pros-and-cons#reviews) See Related User Reviews ![Dmitrii T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmitrii T.") DT Dmitrii T. Small-Business (50 or fewer emp.) 3.5/5 "It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers." What do you dislike about Acqueon? The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-tow ![Parv G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parv G.") PG Parv G. Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX" What do you dislike about Acqueon? Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features t ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/acqueon/competitors/alternatives) ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 7/24/2023 "the most customizable software from any company i have ever seen" 4.5/5 What do you like best about Acqueon? Sampson was exteremly helpful and knowledgable about how to solve every issue i threw at him. He was able to customize features of acqueon that i would have never guessed could be. Review collected by and hosted on G2.com. What do you dislike about Acqueon? no complaints. every issue i had i worked with sampson to find a workaround. Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? the auto dialer functionaility is saving us time and money. However the scheduling and timing of acqueon when calling has been extermely useful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KM Ken M. Small-Business (50 or fewer emp.) 7/17/2023 "Challenging" 1/5 What do you like best about Acqueon? The dialler application itself works well and is simple to use. Review collected by and hosted on G2.com. What do you dislike about Acqueon? Hosted platform is difficult to integrate with existing Foxtel repoting platforms, probably would have been better to use hosted in Foxtels EC2 evironment to allow open access to the database. Intergration with Verint call recording was pooly understood. Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? relpacing on premises Avaya Dialler as part of a larger transformation project to AWS Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Javier M. Mid-Market (51-1000 emp.) 8/21/2023 "Professionals. Only improvement for us that work on Spain that they could speak Spanish" 4.5/5 What do you like best about Acqueon? They understand the technical solution and the business environment where it is deployed. They are flexible on the implementation project. Review collected by and hosted on G2.com. What do you dislike about Acqueon? They are not in Spain but this is not a proper dislike but a circumstance. Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? Our capacity to call our customers in an automated way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/6/2021 "Upgrade LCM campaign manager" 5/5 What do you like best about Acqueon? The Acqueon engagement with the project was outstanding. The implementation team is always ready to help with any issue. The engineering team is there to assist in the case it is needed. We had some issues after upgrade and aqueon always there to help us. Review collected by and hosted on G2.com. What do you dislike about Acqueon? Sometimes the support team takes some time to respond to requests. Maybe because of the different time zone. May require some customization and adaptation from the business Review collected by and hosted on G2.com. Recommendations to others considering Acqueon: A good solution for campaign management Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? With LCM we gain the ability to manage the collection campaigns more gradually, now we can choose which client we contact and when based on multiple factors selected by the business without technical team intervention giving new flexibility to the customer team. Review collected by and hosted on G2.com. Show More 3/6/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AM Anthony M. Mid-Market (51-1000 emp.) 8/1/2023 "Acqueon Review" 1/5 What do you like best about Acqueon? The support from the leadersip team has been great throughout the process. Review collected by and hosted on G2.com. What do you dislike about Acqueon? The integration of the product was terrible, and although we have gone live, we still have anumber of issues outstanding. Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? I'm looking to run my centre more efficiently, with deeper insights into performance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 8/24/2023 "Acqueon is a wonderful solution" 5/5 What do you like best about Acqueon? Acqueon is a cloud based solution that integrates well with customized environments. Their level of support during implementation is second to none. Review collected by and hosted on G2.com. What do you dislike about Acqueon? The only issue was scheduling with the Indian timezones as they are more then 12 hours difference. Acqueon was extremely accomidating with their schedule! Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? Outbound dialer Campaigns were needed and had to integrate with our current infrastructure and CRM. The solution they provided fit perfectly with us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anthony R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony R.") AR Anthony R. Business Development Manager Mid-Market (51-1000 emp.) 7/20/2023 "Loved it." 5/5 What do you like best about Acqueon? The interface of Acqueon is something that is changing the outerworld. Review collected by and hosted on G2.com. What do you dislike about Acqueon? it gets stucks sometimes and then it is very difficiult to proceed forward. Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? It helped me fulfilled the problem i was facing with my call compliance rate. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") IH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 6/1/2023 "Acqueon Review" 4.5/5 What do you like best about Acqueon? Thier presense of support. Their follow up. Review collected by and hosted on G2.com. What do you dislike about Acqueon? Nothing to comment. All worked very well. If there is a comment it would be on assigning suitable delegates for the meetings with the answers. Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? So far, we haven't functionaly. But the usability factor and portal itself could be improved further for the sake of ease in administration. Depth integration with WxCC also would be a comment on improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Enterprise (\> 1000 emp.) 5/8/2023 "The project team is extremely professional at all times" 5/5 What do you like best about Acqueon? I have been working with Acqueon for over a year. The project team is always very responsive and willing to help. Review collected by and hosted on G2.com. What do you dislike about Acqueon? I have yet to have a negative experience. Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? Acqueon allows us to offer our clients a true "omni" channel experience - blended voice, chat and email communications under one platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LH Leon H. Enterprise (\> 1000 emp.) 3/20/2023 "Outstanding performance...great work!" 4.5/5 What do you like best about Acqueon? Attention to detail...excellent overall product knowledge Review collected by and hosted on G2.com. What do you dislike about Acqueon? No comments at this time...all is working Review collected by and hosted on G2.com. What problems is Acqueon solving and how is that benefiting you? Outbound calling Review collected by and hosted on G2.com. 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