--- title: Acqueon Reviews meta_title: 'Acqueon Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Acqueon works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 73 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Acqueon Reviews **Vendor:** Acqueon Technologies Inc. **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.2/5.0 **Total Reviews:** 73 ## About Acqueon Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships. ## Acqueon Pros & Cons **What users like:** - Users value the **supportive team** at Acqueon, ensuring customer satisfaction and seamless integration with existing systems. (7 reviews) - Users praise the **outstanding customer support** from Acqueon, ensuring satisfaction and seamless integration with existing systems. (6 reviews) - Users value the **ease of use** of Acqueon, appreciating its intuitive layout and seamless integration capabilities. (4 reviews) - Users praise Acqueon for its **seamless integrations** with existing systems, enhancing efficiency in customer outreach and compliance. (4 reviews) - Users commend Acqueon for its **excellent customer satisfaction** , highlighting the team's support and seamless integration experience. (3 reviews) - Users value the **customization options** of Acqueon, enabling tailored solutions that meet specific business needs effectively. (3 reviews) - Easy Integrations (3 reviews) - Efficiency (3 reviews) - Users appreciate the **comprehensive features** of Acqueon, enhancing performance and offering tailored implementations for business needs. (3 reviews) - Flexibility (3 reviews) **What users dislike:** - Users face **limited customization options** with Acqueon, impacting functionality and adaptability for their specific needs. (3 reviews) - Users face **technical issues** with Acqueon, leading to delays, bugs, and communication problems during implementation and upgrades. (3 reviews) - Users find the **pricing for Acqueon** higher than expected, especially for smaller operations and budgets. (2 reviews) - Users face significant **integration issues** due to lack of support and unclear differentiation between Acqueon and Cisco dependencies. (2 reviews) - Users find a **steep learning curve** with Acqueon's advanced features, requiring extra time for effective implementation. (2 reviews) - Missing Features (2 reviews) - Required Technical Expertise (2 reviews) - Software Bugs (2 reviews) - System Delays (2 reviews) - Admin Issues (1 reviews) ## Acqueon Reviews ### 1. LCM Cloud for Webex CC Migration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Acqueon?** The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a ton of integrity and I truly feel I can trust them to support us when we need them. The team was very responsive during our cutover and accessible to troubleshoot. **What do you dislike about Acqueon?** There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understood things were completed and ready but found they weren't. This caused delays in our go live dates as well as some issues where a version upgrade over a weekend unexpectedly broke some customizations that had previously worked. The team was quick to support that and even with issues during our go live. **What problems is Acqueon solving and how is that benefiting you?** We used Acqueon LCM in Cisco UCCE for many years and now we are using the LCM Cloud solution for our migration into Cisco Webex CC. ### 2. Implementation Review **Rating:** 2.0/5.0 stars **Reviewed by:** Ethan H. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Acqueon?** I like that this system is very flexible, and has a vast number of features to modify and utilize to fit just about any and every buisness case. **What do you dislike about Acqueon?** Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our organization, and was very argumentative. It is also incredibly frustrating that during implemenation we did not have a resource that could differentiate between what is acqueon dependencies and what is cisco dependencies. The finger pointing back and fourth got to be a bit extreme, and it would be incredibly helpful to have someone that understand both the acqueon and cisco side of this integration to better help customers, and to explain to them when something is on the cisco side of things or when it is on the acqueon side of things. **What problems is Acqueon solving and how is that benefiting you?** Providing list management so that we can run an outbound preview campaign for collection purposes. ### 3. Friendly support with platform configuration issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Acqueon?** Great documentation Always avaialble for Q&A Always willing to provide support if any issue appeared **What do you dislike about Acqueon?** Sometimes the platform configuration was not well and it has different issues/bugs **What problems is Acqueon solving and how is that benefiting you?** Filter the opt-out and limit the number of calls that our agents should do to our customers ## Acqueon Discussions - [What is Acqueon used for?](https://www.g2.com/discussions/what-is-acqueon-used-for) - [View Acqueon pricing details and edition comparison](https://www.g2.com/products/acqueon/reviews?filters%5Bsentiment_snippet%5D=1921299&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A11%3A40+-0500&secure%5Bsession_id%5D=a3adaaf1-4de3-4e14-b82b-87e73e2cf6f0&secure%5Btoken%5D=de64e8e02222450ff968ced18920d83ae3bcf46dad80e2437193be0c319405e1&format=llm_user) ## Acqueon Integrations - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Avaya, Inc.](https://www.g2.com/products/avaya-inc/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) ## Acqueon Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Compliance** - Regulations - Updates - Exemptions **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Management** - Scrubbing - Blocking - Campaign Management - Screening **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management ## Top Acqueon Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)