[ Custome... Reviews ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/reviews) [ Custome... Reviews ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/reviews) # Customer Experience Solutions Features ##### ## Survey Management (7) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Mobile Survey Distribute a survey via mobile devices Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Show More ##### ## Process Management (11) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Real-Time Analytics Analyze and gain insights into data in real-time Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Real-Time Data Receive data and information in real time Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Show More ##### ## System Management (4) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Show More ##### ## Features (6) Standalone Booking Application is its own calendar, booking, and reminder system. Integrated App The software uses data from CRM, calendar, or another application to generate reminders. SMS Reminders are sent via text message to a mobile device. Email Reminders are sent via email. Voice Reminders are sent via automated phone call. Confirmation and Cancellation Recipient is prompted to confirm, cancel, or reschedule the appointment Show More ##### ## Platform Basics (16) Remotely Content Management Ability to remotely control the content displayed across digital screens. Content Scheduling Ability to schedule digital signage content in advance. Multi-User Access Enables individuals with different roles within the operator’s organization to control the content that is being published on the digital signage network. Task Scheduling Track and manage the scheduling of tasks Mobile Access Access software remotely via mobile devices Inventory Management Track and manage inventory levels to maintain proper supply Interactive Content Allow the audience to interact or engage with the content File Management Create, save, and store files User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Policy Management Create, manage, and track policies and procedures within an organization Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Survey/Poll Management Create and administer polls and surveys Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Remote Display Management Remotely schedule and display multimedia content regardless of where you are Playlist Management Create playlists of content and media types & manage the distribution of those playlists to display screens Show More ##### ## Platform Content (4) Media Formats Provides users the ability to upload a variety of media formats, including photos, videos, and URL addresses for live web pages. Media Editor Provides users the built-in ability to edit parts of their designs, like images and text. WYSIWYG Editor What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Visual Editor Program to edit text files that renders the content in accordance with embedded markup code such as HTML Show More ##### ## Platform Interoperability (1) Hardware Integrates with existing hardware. Show More ##### ## Platform Additional Functionality (7) Screen Grouping Allows users to organize multiple screens into a single unit. Asset Management Integration Ability to connect and integrate with your asset management sources to feed your screen from where your assets are housed. Network Reporting Provides detailed information about the content assets and playback, playbackmedia players, and user management. Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Session Management Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Touch Screen Interactivity between software and users by touching areas on the screen of display devices Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Customer Support (3) SMS Updates Provides SMS text updates to customers in the queue. VIP Settings Offers customized settings for VIP customers in the queue. Multilanguage Support Supports multiple lanugages. Show More ##### ## Reporting and Analytics (4) Customer Information Provides clerks and representatives with customer data while they're being served. Predictive Analytics Offer predictive analytics on customer concerns based on customer data. Clerk Performance Reports Generates performance reports for individual clerks and representatives Location-based Peformance Reports Generates performance reports for individual locations. Show More ##### ## Hardware (2) Proprietary Hardware Provides proprietary hardware like kiosks, tablets, and TVs. Digital Signage Queue can be visualized for customers via digital signage. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (3) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Show More ##### ## Notifications (6) Confirmations & Reminders Ability to send confirmation and reminder emails & texts Appointment Follow-Up Ability to send automated follow-up emails/texts upon conclusion of appointment Scheduling Notifications Receive a notification whenever a customer schedules an appointment Recurring Appointments Schedule repeating appointments based on a duration of time Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Group Scheduling Automatically find mutually available meeting time slots across multiple calendars Show More ##### ## Settings (3) Time Zone Detection Automatically detects the time zone of both parties to avoid booking mistakes Availability Settings Ability to set preferred availability to ensure appointments are only booked during approved times Blocked Time Settings Ability to block off additional time between appointments for travel or preparation Show More ##### ## Personalization (2) Branding Personalize booking page with custom logos and colors to match branding Links Personalize a booking link to share with customers Show More ##### ## Integrations (5) Multi- Calendar Integration Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc. Website Integration Provides the ability to be embedded into websites Payment Acceptance Integrates with payment processing software to accept payment from customers Video Conferencing Integrates with video conferencing tools to allow for virtual appointments Communication Integrates with SMS providers or instant messaging platforms to communicate directly with customers Show More ##### ## Generative AI (11) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Image Provides the ability to generate images from a text prompt. AI Text-to-Speech Simulates human-like speech from text inputs. AI Image-to-Text Converts images into a textual description, identifying key elements. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Generative AI (3) AI Text-to-Speech Simulates human-like speech from text inputs. AI Text-to-Video Provides the ability to generate video from a text prompt. AI Text-to-3D Provides the ability to generate 3D renderings from a text prompt. Show More ##### ## Agentic AI - Digital Signage (2) Cross-system Integration Works across multiple software systems or databases Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Online Appointment Scheduling (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Additional Functionality (153) Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. NPS of Employees Measure employee engagement and loyalty towards a business using the Net Promoter Score Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Visualization Graphical representation of data Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Ratings/Reviews Ratings/Reviews Negative Feedback Management Identify, track, and respond to negative feedback Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Email Management Manage, store and organize emails within the system or via third-party apps Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Template Management Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Text Fields Open text box field Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Website Integration Seamlessly integrates with 3rd party websites Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases NPS of Customers Calculate NPS of customers Multi-Language Manage and support multiple languages Survey/Poll Management Create and administer polls and surveys Segmentation Group leads or contacts based on their specific characteristics Customer Segmentation Process of dividing customers into groups based on common characteristics Reminders Timed notification for any upcoming task, deadline, appointment, or activity NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Access Controls/Permissions Define levels of authorization for access to specific files or systems Widgets An extended application or connector that enables users to perform additional services with their current set of tools Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizable Fields Customize data fields to support various needs and use cases Question Branching Survey design technique that directs respondents to different questions based on their previous answers Widgets An extended application or connector that enables users to perform additional services with their current set of tools Preview Functionality Preview materials before finalizing projects Generative AI Use AI to generate content in the form of text, images, videos, etc. Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Audit Trail A record of all activities within the system, including user access, changes made, etc. Data Import/Export Import and export data to and from software applications Content Personalization Personalize delivered content based on characteristics, preferences, behavior or other data across the network Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Multi-Language Manage and support multiple languages Emergency Notification Automatically send mass notifications or alerts for any emergency or crisis Digital Menu Boards Electronically display menu item options for customers to make selections from Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns API Application programming interface that allows for integration with other systems/databases XML/RSS Expand the format in which multimedia files and web content are delivered in RSS feeds Predictive Analytics Predict future data based on historical data sets Multi-Location Manage and support multiple locations Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Audience Analytics Track and analyze various metrics such as demographics, psychographics, behavior and other insights Multimedia Support Supports various file formats Media Library Collection of images, videos and other digital content that can be used Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements EU AI ACT Compliance Adheres to regulations designed to ensure the safety, transparency, and ethical use of AI systems in the European Union Layout & Design Configure publication's layout before publishing Customer Segmentation Process of dividing customers into groups based on common characteristics Auto Update Automatic update of information / software Multi-Screen Support Facilitate the display of multimedia content across multiple screens AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Security Protect sensitive data for digital privacy Customizable Branding Add customized logos and colors to align with company branding Payment Processing Accept, record, and reconcile financial transactions Secure Login At least a username and password is required to access the system Geolocation Determines the location of a device using GPS or an IP address Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Remote Update/Installation Deploy updates or install new software remotely Location Tracking Identify the physical location of an individual, asset, device, etc. Custom Development Development of custom software, web apps, mobile apps, etc. Wireless Internet Access Control Control and manage access to wireless networks Onsite Printing Print tickets, receipts, and other information on location Customizable Reports Alter the layout and content of reports Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Surveys & Feedback Gauge satisfaction and receive information for improvement and success Order Fulfillment Manage the process of receiving, preparing, and delivering orders for goods/products Mobile Alerts Notifications via mobile devices Secure Browsing Allow or block access to specific domains and individual pages Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Video Streaming Allows users to view videos without downloading media files Virtual Keyboard On-screen keyboard that can be used without the need for physical keys/keyboard Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Filtering Find & retrieve relevant data or documents Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Alerts/Escalation System alerts about the need to escalate an issue or request ADA Compliance Civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life Customizable User Interface Design, modify, and organize how content is displayed on a system interface Digital Signage Digital displays use technologies such as LCD, LED, projection and e-paper Digital Signature Electronic signing method that validates the authenticity and integrity of a digital document Access Controls/Permissions Define levels of authorization for access to specific files or systems Customizable Forms Customize contracts and forms to collect specific information Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Wait List Management Record, update and manage waiting lists Mobile Access Access software remotely via mobile devices Client Portal Private online space that lets businesses securely share documents and provide information access to clients Data Import/Export Import and export data to and from software applications Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Email Marketing Create and send email blasts/campaigns Client Management Manage contact details and communication with clients Employee Management Track employee schedules, availability, and performance across projects and tasks Client Database Electronic storage of stakeholder contact information Online Booking Book meetings and appointments through a website or digital platform Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SMS Messaging Send messages via SMS Credit Card Processing Accept and process credit card transactions API Application programming interface that allows for integration with other systems/databases Multi-Location Manage and support multiple locations Email Management Manage, store and organize emails within the system or via third-party apps Customer History Access previous interactions or concerns to maintain customer relationships Calendar Management Track and manage schedules and meetings via an integrated calendar AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Website Integration Seamlessly integrates with 3rd party websites Recurring Appointments Schedule repeating appointments based on a duration of time Generative AI Use AI to generate content in the form of text, images, videos, etc. Customizable Branding Add customized logos and colors to align with company branding Mobile Alerts Notifications via mobile devices Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Updates Receive system updates as soon as any changes are made HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Scheduling Schedule appointments via a calendar Surveys & Feedback Gauge satisfaction and receive information for improvement and success Multi-Location Manage and support multiple locations Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Third-Party Integrations Set up connections to third-party platforms to improve business processes API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Rescheduling Manage the rescheduling of appointments Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Multi-Language Manage and support multiple languages Real-Time Reporting Active reporting of data and metrics Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Two-Way Communication Send, receive, and respond to messages Automated Responses Automatic reply functionality for incoming messages Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Payment Reminders Reminders sent for balance/payment due Calendar Sync Synchronize with other calendars to view mutual availability and schedules Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Electronic Payments Electronically collect payments for goods or services SMS Messaging Send messages via SMS Data Import/Export Import and export data to and from software applications Show More ## Top-Rated Alternatives [ ![Calendly](https://images.g2crowd.com/uploads/product/hd_favicon/343c035a7260980d39f06b595d89f2cb/calendly.svg "Calendly") Calendly 4.7/5(2,645) ](https://www.g2.com/products/calendly/reviews) [ 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