--- title: ACD Call Centre Data System Reviews meta_title: 'ACD Call Centre Data System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ACD Call Centre Data System works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ACD Call Centre Data System Reviews **Vendor:** Interpacific Data Management **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About ACD Call Centre Data System Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop. ## ACD Call Centre Data System Pros & Cons **What users like:** - Users find the **basic CMS reporting** of ACD Call Centre Data System very helpful for effective call center management. (1 reviews) - Users value the **seamless integration** of ACD with IVR, facilitating efficient call management with fewer agents required. (1 reviews) **What users dislike:** - Users find the **complex setup** of ACD Call Centre Data System challenging, especially with CRM integration and waiting times. (1 reviews) - Users feel the ACD Call Centre Data System is **expensive** , with higher costs and longer customer wait times due to IVR integration. (1 reviews) - Users find the **limited functionality** of ACD Call Centre Data System restricts comprehensive contact center reporting. (1 reviews) - Users report that **long waiting times** and high costs when integrated with IVR hinder the ACD system's efficiency. (1 reviews) - Users find the **lack of omni-channel reporting** limits the effectiveness of the ACD Call Centre Data System. (1 reviews) ## ACD Call Centre Data System Reviews ### 1. Automatic ACD with IVR Integration for Smooth Incoming & Outgoing Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok kumar K. | Digital Engineering DevOps & SRE (AVP II), Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ACD Call Centre Data System?** As ACD is automatic , it used for incomming and outgoing and can integatred with IVR which can manage without agent or less agents **What do you dislike about ACD Call Centre Data System?** if integarted with IVR, for customers waiting time is more and cost is more, integrate with existing CRM bit difficult **What problems is ACD Call Centre Data System solving and how is that benefiting you?** Good Customer Experience, agent productivity and performance - [View ACD Call Centre Data System pricing details and edition comparison](https://www.g2.com/products/acd-call-centre-data-system/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A50%3A00+-0500&secure%5Bsession_id%5D=d048acca-8bdc-4c2b-b76b-45820a98b14c&secure%5Btoken%5D=af5bb4b8df5ab89052fdfa33e2a7c762b4e82152d9ce85dbf6aa7b170c05cea1&format=llm_user) ## ACD Call Centre Data System Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top ACD Call Centre Data System Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)