Valerie P.
VP
Valerie P.
Talent Acquisition Specialist
Mid-Market (51-1000 emp.)
"Efficient and user-friendly screening process"
4.5/5
What do you like best about AccuSourceHR, Inc.?

The website is easy to use, and initiating a request for background check is straightforward. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

While some counties may require extended timeframes to return results, these delays are outside of AccuSourceHR’s control. The customer support chat feature is an efficient and valuable resource for assistance. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs.

Alexander W.
AW
Alexander W.
Human Resources Assistant
Enterprise (> 1000 emp.)
"Outstanding Customer Service and Fast Support"
5/5
What do you like best about AccuSourceHR, Inc.?

The customer service we have received, from our account manager to the background and drug screening teams, has been exceptional. They are consistently helpful and dedicated to completing tasks as efficiently as possible. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

There were a few minor visual aspects related to comfort that I had hoped would be different, but the team is always updating the application to improve it for their clients. Most of the issues I had have already been resolved. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

We’re so glad our customer service and support teams have exceeded your expectations. It’s great to hear the UKG integration is making a difference, and we appreciate your feedback on the application improvements. We look forward to continuing our partnership and supporting your screening needs!

Miranda K.
MK
Miranda K.
"Exceptional Support and Easy Setup"
4.5/5
What do you like best about AccuSourceHR, Inc.?

I like AccuSourceHR, Inc. because the customer service is impressive. I have a direct email to a handful of their employees, and any issue I reach out with is acknowledged within the hour, which is pretty fast. The website is user-friendly and was easy to learn, which made the initial setup very easy. I also appreciate the cost efficiency and the excellent customer service that led me to switch from Clear checks. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

They don't work on the weekends. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

Thank you for your fantastic feedback! We’re thrilled to hear our responsive customer service, easy setup, and user‑friendly platform have made such a positive impact, especially as part of your switch from ClearChecks. We also appreciate your note about weekend availability; feedback like this helps guide future improvements.

We’re grateful for your partnership and look forward to continuing to support you!

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Easy to Use Platform with Amazing Support—Especially Karen Versteeg"
5/5
What do you like best about AccuSourceHR, Inc.?

The new platform has been very easy to work with, and your support team is amazing, particularly Karen Versteeg. Any time I reach out for assistance, she's there to help in any way possible Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I can not think of anything at this time Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

Thank you for your thoughtful feedback. We’re glad our platform has been easy to use and that Karen and our support team have been helpful. We appreciate your recognition of Karen’s responsiveness and assistance with new packages. Thank you for choosing us for your screening needs. We look forward to continuing to serve you.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"AccuSource HR Integrates Smoothly with LaborEdge and Offers Helpful Portal Chat"
4.5/5
What do you like best about AccuSourceHR, Inc.?

The most helpful features of AccuSource HR, in my experience, are its ability to integrate with LaborEdge and the chat feature available on the Source Direct portal. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The only downside is that some orders don’t automatically populate with the e-passport. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

Thank you for your review! We’re glad to hear our integration with LaborEdge and the chat support in SourceDirect are helping you work more efficiently. We appreciate you noting the e-passport issue as well. Feedback like yours helps us continue improving. Thank you for choosing AccuSourceHR. We’re grateful for your partnership and look forward to serving you for years to come.

Verified User in Hospitality
AH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Amazing Customer Service, but Timeliness Varies with Smaller Municipalities"
3.5/5
What do you like best about AccuSourceHR, Inc.?

The customer service is amazing, and they communicate effectively whenever issues arise. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The timeliness when working with smaller municipalities. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

Thank you for your feedback! We’re glad to hear our customer service and customization have been helpful. We appreciate your note about timelines with smaller municipalities and continue working to improve wherever possible. Thanks for being a valued client!

Verified User in Defense & Space
UD
Verified User in Defense & Space
Enterprise (> 1000 emp.)
"Strong credentials & accreditation along with Customisation & flexibility"
5/5
What do you like best about AccuSourceHR, Inc.?

They emphasise that “one size doesn’t fit all” when it comes to screening programs. You can pick and choose what your business really needs. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

As with all background/drug-screening companies, some delays can be expected due to lack of lab support in some regional geographies in US. I see it being improved lately but there is still some way to go. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

We’re pleased to know you value the flexibility of our customizable screening programs. Your observation regarding regional lab delays is appreciated, and we remain committed to improving turnaround times. We’re also glad our solutions allow your HR team to focus on strategic priorities. AccuSourceHR looks forward to continuing to support your screening needs in 2026 and beyond.

Brett H.
BH
Brett H.
Vice President
Small-Business (50 or fewer emp.)
"Exceptionally Easy-to-Use Platform"
5/5
What do you like best about AccuSourceHR, Inc.?

The entry process is very easy to get to the user Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The dashboard can be a little confusing. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

We’re glad the entry process is easy for you. We appreciate your feedback on the dashboard navigation and encourage you to reach out to our Customer Success team customersuccess@accusourcehr.com for guidance. AccuSourceHR looks forward to continuing to support your screening needs.

Earnie G.
EG
Earnie G.
Chief of Staff | Human Resources Manager
Small-Business (50 or fewer emp.)
"AccuSource Background and Drug Test Results are Complete, Quick and Professional"
5/5
What do you like best about AccuSourceHR, Inc.?

The checks are run concurrently and provide accurate and quick results. The use of candidate input reduces the workload and finacial burden on the company by limiting the need for direct employee involvement. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I have not observed or experienced anything. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

Thank you for taking the time to provide feedback regarding our services. AccuSourceHR looks forward to continuing our partnership to support your ongoing screening needs.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Customer Service with quick responses"
4/5
What do you like best about AccuSourceHR, Inc.?

Quick response from customer service by email and phone. It is easy to contact customer service due to their multiple methods in reaching them. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Cost, multiple times contacting customer service on the same issue, and a few billing discrepancies. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.
Edit edit

We’re pleased to hear our quick and accessible customer service has been helpful. We appreciate your input and will continue striving to deliver the best experience possible. AccuSourceHR looks forward to supporting your screening needs.