Our Account Manager is truly amazing and makes us have a great experience with the company. She is a complete partner to our company and business that makes a difference everyday. The customer service teams are helpful and the system is easy to navigate. Review collected by and hosted on G2.com.

I would love to have additional clinics within network for us. Review collected by and hosted on G2.com.

Through my many years of working with Dana and the Accurate team, the element that I've always appreciated the most is the high level of customer service/support they offer. No matter the issue or hurdle, the team was and is always readily availible to work together towards a quick and comprehensive solution! Review collected by and hosted on G2.com.

Lack of user facing functionality within the system. But I know intiatives are now in place to remedy this! Review collected by and hosted on G2.com.

Very fast results. Great customer service. Review collected by and hosted on G2.com.

Only wish there could be a bit more integration with our ATS regarding results Review collected by and hosted on G2.com.

Accurate can handle the volume of our needs well. Their customer service is very responsive and business oriented. Quarterly reviews are always comprehensive. In recent months, Accurate has made a good investment in reducing turn around time for background checks and drug screenings. Review collected by and hosted on G2.com.

Some of their partners (e.g. labs) do not have the greatest reputation for customer service. I wish there was a way to integrate Accurate's UI be part of our overall onboarding UI - right now they are two seperate log ons. Review collected by and hosted on G2.com.

The 24x7 chat feature of the Accurate Background service is incredibly helpful. HR is never a 9-5 job, and having access to resources all day, 364 days a year is invaluable. In addition, having an escalation route with a dedicated sales and services partner always helps when complicated situations arise. Review collected by and hosted on G2.com.

It would be great if Accurate and Gryphon were more integrated such that administrators could have more access to self servce in both systems for things like adding/deleting users, updating locations, etc. Review collected by and hosted on G2.com.

The customer service is excellent and the dashboard is easy to use. Review collected by and hosted on G2.com.

I would recommend removing the create order and send invite options. There should just be one. Review collected by and hosted on G2.com.

the integration with PageUp work great and facilitates our process Review collected by and hosted on G2.com.

the employment verifications take a bit long Review collected by and hosted on G2.com.

The page is very friendly and allows you to make changes, also, the chat assistance is super quick and effective! Review collected by and hosted on G2.com.

It would be good if we could make changes by ourselves, for example, extend drug tests, change locations, etc... Review collected by and hosted on G2.com.

The services provided by Accurate is literally in their name, you get what you ask for, good and accurate results. On top of that the team is great to work with and will accomodate you however they can, even if it's a big ask like integrating with a new ATS. Review collected by and hosted on G2.com.

Everyone in their industry have challenges that arise and make client displeased, but that's the industry. I have nothing negative to say about Accurate as they address my needs and concerns right away. Review collected by and hosted on G2.com.

Having a dedicated Account Manager and support staff that are very knowledgable and responive to our ever changing needs. As well as the background reports are very easy to read. Review collected by and hosted on G2.com.

I would like more self service options such as being able to add new/remove users from our account. I would also like to see additional notes in the background order to be clear as to if a candidate has completed additional forms that are required for a search and details if the form was not completed correctly. Review collected by and hosted on G2.com.