Background checks are easy to submit

Results are thorough and quick turnaround time

Customer Service is excellent, responsive and helpful Review collected by and hosted on G2.com.

Occasionally there are emails regarding hang ups but don't provide much detail or action items Review collected by and hosted on G2.com.

Clear and concise reporting on candidate background checks and Motor Vehicle Reports. Easy to use when submitting candiates. Review collected by and hosted on G2.com.

I believe it is an industry wide issues with court closures and redactions. Most of the time customer support is helpful, but on occasion you do have a customer support member who doesn't have much input when a situation arises. Review collected by and hosted on G2.com.

The tool is effective and accomplishes our goals for background checks. Review collected by and hosted on G2.com.

Would like to see more reporting in the tool. Review collected by and hosted on G2.com.

I love the customer service and communication we receive from our dedicated rep, Chandan Das. He's quick to respond and thorough in his investigations of discrepancies or issues. He's also very knowledgeable about the packages and options Accurate offers. He's made great suggestions on things we can add to enhance our screenings. Review collected by and hosted on G2.com.

I don't believe I have anything I dislike about Accurate. Review collected by and hosted on G2.com.

The excellent customer service and partner collaboration Review collected by and hosted on G2.com.

Nothing within Accurate's control-- county delays can be frustrating, but there isn't anything anyone can do about that Review collected by and hosted on G2.com.

Turnaround Time - My account rep is amazing - Clearinghouse reports are clear and provide detailed information - Dashboard is very easy to use - Integration was seamless - Review collected by and hosted on G2.com.

Billing is often inaccurate - Customer Support is average but getting better - I wish the search feature was better ( I currently have to type in the full last name in order to get results) would prefer to add just a few letters - SSN match is terrible in how their process works as well as their results. Review collected by and hosted on G2.com.

Accurate takes heavy lifting for you. Ease of use and accuracy of information are the things that I like the most Review collected by and hosted on G2.com.

I would not say that Accurate has any downside. If anything, more regional support based on the caller but I understand the limitations there. Review collected by and hosted on G2.com.

The customer support, the quick turn around for inquiries the quick turn around for background checks and the ease of the system and its features and the implemtation was very quick and easy. Review collected by and hosted on G2.com.

only thing that comes to mind is the length of time for foreign background checks and places that dont electronicaly provide the proof yet. I dont beleive that is an Accurate controlled item though Review collected by and hosted on G2.com.

A wide range of products and services is offered. Ensure quick turn-around times. Pricing is very reasonable, possibly due to the large number of backgrounds performed each year. Review collected by and hosted on G2.com.

Could improve on the customer service training. Inconsistency in applying some of our processes, like reportable items and Returned Mail processes. Review collected by and hosted on G2.com.

We have been with Accurate for over 3 years. From the initial RFP is was evident that the service levels and service timing was in line with what we needed. We have a white glove experience and needed a vendor that caould partner with us on experince while maintaining a very quick pace and running specific checks needed as a healthcare company. Accurate came through with flying colors and has delivered this lievel of service every day since then. Additionally in the last 36 months they have improved and updated technology that was already very good to be amazing and allow our team to communicate with the Accurate team seamlessly. Review collected by and hosted on G2.com.

The issues we have had in this space are not becuase of Accurate. Several of their partners that we must use, have not been great to work with. But Accurate has continued to leverage and push those vendors to improve. This includes the CEO taking meetings with these vendors and share how the end users were having challenges and how the vendor could partner with Accurate. Review collected by and hosted on G2.com.