What I like best about Accurate Background is how responsive and helpful their team is. They’re quick to assist whenever we need support, and their 24/7 chat feature makes it easy to get immediate help. Through the chat, we’re able to reschedule drug tests, resend ePassports, and take care of a wide range of requests efficiently, without having to wait on emails or phone calls. Their turnaround times are consistently fast, and they go above and beyond to provide great customer support.

Another major benefit is that we’ve integrated Accurate with our internal system, which has significantly improved our workflow. Once a background check or drug test is ordered, the results automatically feed back into our platform as soon as they’re completed. This automation helps us avoid manual data entry, reduces errors, and speeds up our onboarding process. It also gives our team real-time visibility into where each candidate is in the process, which is incredibly valuable when managing high volumes.

Overall, Accurate has been a reliable and efficient partner, and their tools and support make a big difference in our day-to-day operations. Review collected by and hosted on G2.com.

One of our biggest pain points with Accurate Background is how the system handles state-required forms—specifically for the Georgia (GA) search. Currently, the background check is allowed to complete even if the GA search is canceled due to a missing form. This creates a lot of manual follow-up on our end.

Ideally, the background check wouldn’t proceed until the required form is submitted by the rep. As it stands, once the GA search is canceled and later reopened, it generates a new order, which makes it difficult to track and manage. We then have to manually add calendar reminders and continuously check back to see if the search clears, so we can approve the background check in our system. This process is time-consuming and increases the chances of something slipping through the cracks.

Addressing this workflow would greatly improve our experience and efficiency. Review collected by and hosted on G2.com.

Integration capabilities with Workday allow for streamlined process for our internal team. Record of a completed background check can be attached to the candidate. Turn-around time on background checks is typically fast. Review collected by and hosted on G2.com.

We struggle with the education verification process at times. There are a few different instances that come up, but we end up manually requesting and verifying education out of the system more often than we would like. If someone did not graduate, attendance is not verified. If they accidentally click that they did not graduate, but provided education details with graduation dates, it is not attempted to be verified. We were unable to make configuration changes to update those. Internation edu is also tricky and usually not verified. Review collected by and hosted on G2.com.

We have a dedicated customer account representative that is responsive and timely whenever we have questions. We have significantly reduced our background processing time since implementing Accurate over a year ago. The integration process was seamless, especially considering we were implementing a new ATS at the same time. They are very helpful in educating us on compliance and how legal changes will affect our background checking processes, and have even offered some cost saving advice. Review collected by and hosted on G2.com.

The only downside is that I am unable to administer and set up my own users. Our customer account representative handles that set up. Since they are so responsive, it has not caused any issues being unable to set up our own users. Review collected by and hosted on G2.com.

They are very good about keeping us updated if screenings are taking longer than expected. They also will reply fairly quickly when I reach out to them with questions. Review collected by and hosted on G2.com.

Not sure there is anything I dislike. Wish the ordering of supplies was a little easier. Review collected by and hosted on G2.com.

Accessibility and responsive customer support Review collected by and hosted on G2.com.

Not sure if this is just due an aspect of Accurate's workflow but I can't see things submitted by other people. I understand my director has high level viewing access but it's a pain when someone is out of office and I'm not able to relay whether results came back cleared or not because I didn't order the background check. Review collected by and hosted on G2.com.

I appreciate how easy it is to reach out and get information from not only my Account Manager, Robin but also from a CSR. I can initiate at least 100 background screenings a week so the ease, the integration with our ATS, and the number of options we have is amazing. Review collected by and hosted on G2.com.

Some things that could use improvement, but is not a deal breaker, could be the wait time when I'm trying to reach a CSR then providing the same information that I already had submitted to them once I finally get through. Another thing that could be a downside could be the change in policies without proper notification. An example of this would be reaching out to change or update an email address for a candidate but being told that we are no longer allowed to submit this but the candidate would have to reach out instead. Lastly, one thing I would suggest is maybe making it easier for admins to be able to pull data/reports on our own without limitations. Review collected by and hosted on G2.com.

The system is user-friendly, and the reports are easy to read. Our account manager, Armida Steele, is very helpful and readily available to answer questions and conduct research when there isn't an immediate answer. Accurate has integrated smoothly with our CHRS PageUp system. Review collected by and hosted on G2.com.

I am concerned about how some information in a report can change when a translation feature is active in a browser. Background results should not be alterable, as this raises doubts about the security and reliability of the information presented. I also dislike that we are unable to rerun a background if we select the wrong package. Review collected by and hosted on G2.com.

The product itself is designed for efficiency and ease of use. It is never a hassle to log in, find what I need quickly, and move on. They were also able to integrate to our ATS which is amazing. Customer Service has always been excellent. I have now had 6 years experience working with Accurate Background. Review collected by and hosted on G2.com.

The only frustrations I have are out of Accurate Background's control. If I ever have an issue with the results of a requisition and need Accurate to re-evaluate or investigate deeper, it's not been an issue. They handle everything within their control very professionaly. Review collected by and hosted on G2.com.

The online tool is very easy to navigate and use, customer support is terrific and we use it daily across our 65 sites. Review collected by and hosted on G2.com.

No downsides that I can think of, they have been a great partner. Review collected by and hosted on G2.com.

I like best that we can customize a lot of our packages, instructions in the system and emails sent by Accurate for our organization. This makes for a better overall candidate experience and it allows us not to have to send multiple emails to explain processes because they are pre populated. I also like that Accurate offers a medical services team for healthcare organizations like ours. We can rely on their customer service support to assist us throughout the day if needed. I also like all the tools available to us in the Accurate customer portal that can help us keep our backgrounds organized. Review collected by and hosted on G2.com.

Currently, I dislike the new customer service chat feature in the customer portal. I liked being able to request an email after the chat was completed. Now, I can only download it and the initial reason for my chat is not included. There also seems to be a bit more time involved with the chat that it was before. Review collected by and hosted on G2.com.