We have a dedicated customer account representative that is responsive and timely whenever we have questions. We have significantly reduced our background processing time since implementing Accurate over a year ago. The integration process was seamless, especially considering we were implementing a new ATS at the same time. They are very helpful in educating us on compliance and how legal changes will affect our background checking processes, and have even offered some cost saving advice. Review collected by and hosted on G2.com.

The only downside is that I am unable to administer and set up my own users. Our customer account representative handles that set up. Since they are so responsive, it has not caused any issues being unable to set up our own users. Review collected by and hosted on G2.com.

They are very good about keeping us updated if screenings are taking longer than expected. They also will reply fairly quickly when I reach out to them with questions. Review collected by and hosted on G2.com.

Not sure there is anything I dislike. Wish the ordering of supplies was a little easier. Review collected by and hosted on G2.com.

Accessibility and responsive customer support Review collected by and hosted on G2.com.

Not sure if this is just due an aspect of Accurate's workflow but I can't see things submitted by other people. I understand my director has high level viewing access but it's a pain when someone is out of office and I'm not able to relay whether results came back cleared or not because I didn't order the background check. Review collected by and hosted on G2.com.

I appreciate how easy it is to reach out and get information from not only my Account Manager, Robin but also from a CSR. I can initiate at least 100 background screenings a week so the ease, the integration with our ATS, and the number of options we have is amazing. Review collected by and hosted on G2.com.

Some things that could use improvement, but is not a deal breaker, could be the wait time when I'm trying to reach a CSR then providing the same information that I already had submitted to them once I finally get through. Another thing that could be a downside could be the change in policies without proper notification. An example of this would be reaching out to change or update an email address for a candidate but being told that we are no longer allowed to submit this but the candidate would have to reach out instead. Lastly, one thing I would suggest is maybe making it easier for admins to be able to pull data/reports on our own without limitations. Review collected by and hosted on G2.com.

The system is user-friendly, and the reports are easy to read. Our account manager, Armida Steele, is very helpful and readily available to answer questions and conduct research when there isn't an immediate answer. Accurate has integrated smoothly with our CHRS PageUp system. Review collected by and hosted on G2.com.

I am concerned about how some information in a report can change when a translation feature is active in a browser. Background results should not be alterable, as this raises doubts about the security and reliability of the information presented. I also dislike that we are unable to rerun a background if we select the wrong package. Review collected by and hosted on G2.com.

The product itself is designed for efficiency and ease of use. It is never a hassle to log in, find what I need quickly, and move on. They were also able to integrate to our ATS which is amazing. Customer Service has always been excellent. I have now had 6 years experience working with Accurate Background. Review collected by and hosted on G2.com.

The only frustrations I have are out of Accurate Background's control. If I ever have an issue with the results of a requisition and need Accurate to re-evaluate or investigate deeper, it's not been an issue. They handle everything within their control very professionaly. Review collected by and hosted on G2.com.

The online tool is very easy to navigate and use, customer support is terrific and we use it daily across our 65 sites. Review collected by and hosted on G2.com.

No downsides that I can think of, they have been a great partner. Review collected by and hosted on G2.com.

I like best that we can customize a lot of our packages, instructions in the system and emails sent by Accurate for our organization. This makes for a better overall candidate experience and it allows us not to have to send multiple emails to explain processes because they are pre populated. I also like that Accurate offers a medical services team for healthcare organizations like ours. We can rely on their customer service support to assist us throughout the day if needed. I also like all the tools available to us in the Accurate customer portal that can help us keep our backgrounds organized. Review collected by and hosted on G2.com.

Currently, I dislike the new customer service chat feature in the customer portal. I liked being able to request an email after the chat was completed. Now, I can only download it and the initial reason for my chat is not included. There also seems to be a bit more time involved with the chat that it was before. Review collected by and hosted on G2.com.

Background checks are easy to submit

Results are thorough and quick turnaround time

Customer Service is excellent, responsive and helpful Review collected by and hosted on G2.com.

Occasionally there are emails regarding hang ups but don't provide much detail or action items Review collected by and hosted on G2.com.

Clear and concise reporting on candidate background checks and Motor Vehicle Reports. Easy to use when submitting candiates. Review collected by and hosted on G2.com.

I believe it is an industry wide issues with court closures and redactions. Most of the time customer support is helpful, but on occasion you do have a customer support member who doesn't have much input when a situation arises. Review collected by and hosted on G2.com.