Ashley is the best part of Accurate - she is detailed and helpful and responsive. Review collected by and hosted on G2.com.

The set-up is painful and horrible to keep up to date. We have non-stop issues with OT Scan and with Oral Tox results. Our managers don't have a resource if they can't get into the system. We had to create our own users guide without support or help. Review collected by and hosted on G2.com.

Candidates can provide the required information electronically and the screening is centralized (e.g., criminal checks, employment/education verification, etc. Review collected by and hosted on G2.com.

Sometimes it takes too long to get the results particularly when the verification depends on county courts. These delays can affect the overall recruitment timeline, postpone start dates and impact the candidate and client experience. Review collected by and hosted on G2.com.

I like having one point of contact that we can go to for concerns and receive a quick response. Review collected by and hosted on G2.com.

I really don't have any feedback on this question at the moment Review collected by and hosted on G2.com.

All the state checks I need are available. Reference and education checks are included as well, so there’s no need to use outside sites or make separate reference calls. Review collected by and hosted on G2.com.

It takes a bit longer than some other sites. Review collected by and hosted on G2.com.

Their customer friendliness, whether from our account rep or through Live Chat, is always timely and very helpful. Whenever we have questions, they are there to guide us. The platform is very user-friendly, and we have not experienced any downtime.

Their reporting is very helpful, and if I need an ad hoc report, they quickly provide the necessary information along with a summary. The transition experience has been top-notch, providing a seamless implementation. They had a great program, so we always knew what was needed and who was responsible for each action.

The integration from our applicant tracking system to Accurate has been flawless. We process more than 75,000 background checks annually and have had no issues with turnaround time; they consistently deliver as promised. Our locations use Accurate on a daily basis. Review collected by and hosted on G2.com.

Out only regret is that we didn't move to Accurate sooner. I haven't found anything to dislike about their customer service or the platform. Review collected by and hosted on G2.com.

We've had a positive experience using Accurate Background for our background screening needs. The platform is user-friendly and easy to navigate, which streamlines our hiring process significantly. One of the standout features is their responsive customer service—questions are answered promptly, and it's reassuring to have dedicated Account Managers who are accessible and supportive when needed. Overall, Accurate Background is a reliable and efficient solution with excellent support, and we appreciate the partnership. Review collected by and hosted on G2.com.

The only area for improvement is the readability of certain sections within the background check reports. Some details can be a bit difficult to interpret at a glance, and clearer formatting or guidance would enhance the user experience. Review collected by and hosted on G2.com.

Whether you're screening employees, vendors, or contractors, it's important that your background checks are speedy and reliable. Accurate Background has cutting-edge support and features that will help you expand your business safely and easily. In addition, they have a dedicated 24/7 multi-lingual customer support team to ensure the background process is easy to manage with timely updates at every stage. Review collected by and hosted on G2.com.

We use Accurate background daily for all employment needs and do not have anything to share other than our positive experience and business relationship with our client representatives. Review collected by and hosted on G2.com.

What I like best about Accurate Background is how responsive and helpful their team is. They’re quick to assist whenever we need support, and their 24/7 chat feature makes it easy to get immediate help. Through the chat, we’re able to reschedule drug tests, resend ePassports, and take care of a wide range of requests efficiently, without having to wait on emails or phone calls. Their turnaround times are consistently fast, and they go above and beyond to provide great customer support.

Another major benefit is that we’ve integrated Accurate with our internal system, which has significantly improved our workflow. Once a background check or drug test is ordered, the results automatically feed back into our platform as soon as they’re completed. This automation helps us avoid manual data entry, reduces errors, and speeds up our onboarding process. It also gives our team real-time visibility into where each candidate is in the process, which is incredibly valuable when managing high volumes.

Overall, Accurate has been a reliable and efficient partner, and their tools and support make a big difference in our day-to-day operations. Review collected by and hosted on G2.com.

One of our biggest pain points with Accurate Background is how the system handles state-required forms—specifically for the Georgia (GA) search. Currently, the background check is allowed to complete even if the GA search is canceled due to a missing form. This creates a lot of manual follow-up on our end.

Ideally, the background check wouldn’t proceed until the required form is submitted by the rep. As it stands, once the GA search is canceled and later reopened, it generates a new order, which makes it difficult to track and manage. We then have to manually add calendar reminders and continuously check back to see if the search clears, so we can approve the background check in our system. This process is time-consuming and increases the chances of something slipping through the cracks.

Addressing this workflow would greatly improve our experience and efficiency. Review collected by and hosted on G2.com.

Integration capabilities with Workday allow for streamlined process for our internal team. Record of a completed background check can be attached to the candidate. Turn-around time on background checks is typically fast. Review collected by and hosted on G2.com.

We struggle with the education verification process at times. There are a few different instances that come up, but we end up manually requesting and verifying education out of the system more often than we would like. If someone did not graduate, attendance is not verified. If they accidentally click that they did not graduate, but provided education details with graduation dates, it is not attempted to be verified. We were unable to make configuration changes to update those. Internation edu is also tricky and usually not verified. Review collected by and hosted on G2.com.

We have a dedicated customer account representative that is responsive and timely whenever we have questions. We have significantly reduced our background processing time since implementing Accurate over a year ago. The integration process was seamless, especially considering we were implementing a new ATS at the same time. They are very helpful in educating us on compliance and how legal changes will affect our background checking processes, and have even offered some cost saving advice. Review collected by and hosted on G2.com.

The only downside is that I am unable to administer and set up my own users. Our customer account representative handles that set up. Since they are so responsive, it has not caused any issues being unable to set up our own users. Review collected by and hosted on G2.com.