TB

Tiffany B.

Technical Resource Advocate

Hospital & Health Care

Enterprise (> 1000 emp.)

6/2/2016

"MAINTENANCE CONNECTION REVIEW- "

4.5/5

What do you like best about Accruent Maintenance Connection?

With my experience with MC the asset management utilization is the most helpful aspect, there are also great add ons for creating work orders and creating purchase orders. the user interface is very friendly and can be used on my phone my ipad or wherever I am on the go to get my job done. I am not happy that I can use in chrome. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

previously I could only use MC in internet explorer which was not very helpful for me as I am on call 24 hours a day and have to lug my computer with my but now I can use my I phone or ipad so I can really be anywhere and able to order parts or view work orders, there are not many other issues I can think of at this time. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

there are more features I wish were editable by the user verses sending them to MC and also wish some came standard. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

I am glad we have MC for the fact that we can run amazing reports on our medical assets and see what we are spending and see if we are billing accordingly as well as creating purchase orders for our vendors and work orders to complete the techs jobs efficiently and effectively. Review collected by and hosted on G2.com.

AM

Ali M.

Maintenance Planner

Chemicals

Mid-Market (51-1000 emp.)

7/11/2016

"MC is the main part of my work life"

5/5

What do you like best about Accruent Maintenance Connection?

- Filtering and finding your intended work orders is always possible, even if you have a little info about the work order. (For example just knowing part of the description or requester name on a specific date!). So I can find the status of every work order I need.

- Providing different types of customizable reports is a real positive point.

- Using MC, I aware of all works done on a typical work day. It is very important for me as a maintenance planner.

- It is really easy for me, as a maintenance planner, to create preventive maintenance work orders at their due date. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

I think the appearance of software could be better. With a better schematic, the user will enjoy more of working with it. I extremely believe it is the context should be worked more on it. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

In my idea, MC is the most ideal CMMS software for those who are investigating available choices. With more than 3 years of experience of working with MC, now I'm really happy that MC has became the main part of my work life. It motivates me to find its features and use them more efficiently. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

I can track work orders at any stage and realize the problems of on-hold work orders. Generally MC helps me a lot to complete the work flow of a work order as soon as possible.

Using report module, I can find the critical work shops and monitor their activity. Review collected by and hosted on G2.com.

TL

Todd L.

Water Services Technician

Government Administration

Small-Business (50 or fewer emp.)

6/8/2016

"CMMS Done Right!!"

5/5

What do you like best about Accruent Maintenance Connection?

Web based access, ease of use, and very adaptable to our working environment. I also love the mobile express and how easy it is to use. We can now have pictures added to our work orders. With the mobile units you can complete work orders from the field in a very short time, and it all goes directly into the database to be recalled whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

So far nothing. We have just implemented your system, so we are still working out what works best for our work flow. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

If you use a CMMS system for your business or City, this is the product. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

I work for a municipality, and a lot of times a customer or citizen will report a problem, and continually call back to see if it has been rectified, with the MC we can now check instantly on the status of a problem, and get back to the person with information on the problem or complaint. Being able to have the mobile version has allowed us to also cover ourselves by taking pictures of the repaired area of complaint, to prove to the customer that the problem has been resolved. It could prove beneficial to have that information in a court of law, as you know City's get sued all the time, and it would be nice to be able to call up a particular file when needed, instead of thumbing through filing cabinets full of paper. Review collected by and hosted on G2.com.

UF

Verified User in Farming

Enterprise (> 1000 emp.)

6/3/2016

"MC user"

4.5/5

What do you like best about Accruent Maintenance Connection?

I like the ease of it. It is only one page and very simple to use. There are follow up emails that allow me to see my submission and also receive updates from facilities. It is a good system to use instead of our former emailing system in which you could track as well. You can attach photos to supplement your requests, which could be very useful if you cannot find the words to describe it or to help facilities identify the issue in a quicker manner. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

I would like to see the ability to have default settings for the location instead of having to go through the drop down menus each time. If it could remember my location or if I could set it or have abilities to save locations into a "favorites" list. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

It is simple to use and not a long drawn out severy Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

A lot of our issues are safety related (as in preventative measures) and also maintenance requests to fix things, to remove items or equipment and tool maintenance. It is a system that seems to be working well for our site. We have safety walkthroughs every month, so any issues from lightning, electrical or plumbing can be address. As well as issues arise during tasks or walking by such a ergonomic or tripping hazards can be dealt with. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/2/2016

"Maintenance Connection - Easy, Efficient, Excellent!"

5/5

What do you like best about Accruent Maintenance Connection?

The ability to get basic information in quickly and ramp up at a speed that works for your group was the most attractive feature for us. We started with building and room info and now have automatic assignments working. Next will be the consumables inventory. Every year we use more and get more out of it. as a user, I tend to rate things in the middle unless there is something special about it. I give MC very high ratings because it is deserved.

MC is also very easy to use. As a university, we get a new population in our halls every year and with a short demo of how to submit a work order, hundreds of new freshmen do it successfully the very first time. It is also easy for the users using MC Express on tablets to receive their work orders instantly (a big time saver if your buildings are spread out), record their time and materials and move on. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

Nothing so far. The software performs as advertised and we have even been able to interface it with our resident management system. The last upgrade solved one of the few complaints which was foreign language support. Several of our employees are not native English speakers and it was a great improvement to have Spanish and other languages available for users. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

Since we receive Federal funding, we have to be Section 508 compliant (all software must be accessible to everyone regardless of disability). MC worked with us to complete their VPAT so we could get through the procurement process as quickly as possible. Remarkably, the software was so well designed that they were compliant from the outset, we just had them document it.

Their "expert" employee model is a great idea. Every customer has the expert they need and there is a specialist somewhere in the company who can help you or answer your question completely.

Customer support is fabulous, Very fast and thorough! Sometimes i wait to ask a question when we are really busy because i know someone from MC will be getting back to me in a very short time, ready to try to reproduce the problem and either fix it immediately or escalate it to the expert that can help! We had a few issues that were solved very quickly.

Being the IT person on our team, i'm not sure of the pricing and ROI, but our financial folks were delighted when they compared costs with other systems. From the user end, if cost were no object, I think we would still select MC for the ease of implementation, flexibility and usefulness of the product.

We had been evaluating using the same software as Facilities and the planning was in the second year with very little progress when we decided to try something else. We evaluated several similar products but this one far outshone the others. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

Completely doing away with paper, capturing accurate costs, having a reliable inventory and doing all the work records in the field using MC Express gives us great visibility and tracking. Using a structured system allows us to collect analyzable data that we can use to improve and streamline what we do and how we do it. Review collected by and hosted on G2.com.

CH

Cory H.

Feild Maintenance Supervisor

Oil & Energy

Enterprise (> 1000 emp.)

6/2/2016

"Easy to Use, Friendly to operate and good support ."

4.5/5

What do you like best about Accruent Maintenance Connection?

Everything is at your finger tips, If used and set up properly you can manage, forecast and track all Assets, We have maintenance people that are not good at computers and they have found using the system easy with a little practice and are comfortable using different aspects of the program. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

So far I have no dislikes, it was easy and simple to set up and get operating. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

This is a great program to use and operate any size of maintenance program. It will help you safe dollars and justify dollars being spent and increase your quality control of service and maintenance being provided. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

Tracking man hours on projects and tasks to material inventory on site to minimize stock levels to a acceptable levels. Stock rooms work great to know where material is in case if parts are need else where that we can prevent excess down time by transferring or sending the right service truck to complete the work. Review collected by and hosted on G2.com.

JN

Josh N.

Enterprise (> 1000 emp.)

6/2/2016

"My experiecne has been great so far and comes with high reccomendations. "

4/5

What do you like best about Accruent Maintenance Connection?

The ability to manage preventive, reactive, and proactive maintenance with the ability to report anything you want. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

Sometimes the system is slow. I'm not sure if it's Maintenance Connection's IT infrastructure or our company's. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

I would highly recommend Maintenance Connection to customers It's easy to use and very beneficial when tracking key improvement indicators. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

Repetitive breakdowns allow us to put in long term corrective actions to eliminate the downtime.

Also, tracking peoples hours allows you to see what your direct reports are doing on a daily basis. Review collected by and hosted on G2.com.

JL

Jason L.

Director of Engineering

Facilities Services

Small-Business (50 or fewer emp.)

6/3/2016

"review"

5/5

What do you like best about Accruent Maintenance Connection?

The features and details are very thorough. I can find just about all the information I need. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

when there is a lot of network traffic, it really slows down. Some of the java has issues with Internet explorer versions and such. Also, the reports are not always clear and easy to get the important data out. Review collected by and hosted on G2.com.

AF

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

6/3/2016

"Powerful and User-Friendly CMMS"

4/5

What do you like best about Accruent Maintenance Connection?

Streamlined and easy to use data entry. Almost all of your information can be collected in a single process instead of having to jump around from window to window or pre-fill data in one part of the program so that it's available for the work order module. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

Some information is difficult to access. For example, the vendor info can only be seen from the inventory portal - finding it on its own is clunky. User-Defined Fields are great but are not integrated into the printable portion of the work order. Size restrictions on images is also cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

By far one of the best CMMS products on the market. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

The system makes our field technicians more accountable of the hours they are spending on maintenance requests. It also allows us to accurately track how much time is dedicated to projects. Review collected by and hosted on G2.com.

SB

Susan B.

Administration

Food & Beverages

Enterprise (> 1000 emp.)

6/2/2016

"Fantastic Customer Service and easy to use system"

5/5

What do you like best about Accruent Maintenance Connection?

I enjoy the ease of access and the training videos. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

Sometimes there is too much of a lag if you type too fast. Review collected by and hosted on G2.com.

Recommendations to others considering Accruent Maintenance Connection:

Watch the videos in their Library, they are very informative! Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

Timekeeping for employees for their jobs is hard to manage. With MC, you can log it in real time providing employees put their true time on their work orders. Review collected by and hosted on G2.com.