Very responsive customer service during development and implementation. Showed a willingness to work with us as a vendor to tailor configuration to our needs. The software is very intuitive and feature rich. It can be used to handle more than just asset management, Preventative Maintenance, Procedures, and Task tracking. It even includes a project module for group services request and tracking of cost Review collected by and hosted on G2.com.

Some parts of the Software is not as configurable as needed for large scale deployments. All tools/modules work effectively, but allowing more Admin controls to some of the features would be very helpful. Specifically, Rules Management and Reports Management. There are other company entities that have pieces of software such as LoginHUb (MC Canada) and they don't appear to be on the same page an a unified company. Review collected by and hosted on G2.com.

This program has substantially helped organize and monitor assets and work orders for both companies I have worked with this in. It collects all the information necessary to optimize efficiency within a maintenance department and it is incredibly helpful in organizing work flows. If you have a large team that does a lot of small projects, this site is wonderful for tracking and monitoring purposes. Review collected by and hosted on G2.com.

It is confusing, and it needs quite a bit of work. The database is helpful, but only if you know how to work it correctly. One wrong click, one piece of information forgotten, one small mistake, and you won't get the data that you need. There are many faults in the system. Previously, they had MC University which was extremely helpful in learning new ways to get or collect data, to vent about frustrations and get helpful feedback, but also the forum where dozens of other companies who also utilize this program were able to get one one form and discuss issues and solutions. Included in MC University was the basic training videos that, if you needed, you could go to at any time and re-learn the system. They ended up switching over to a new training center, and it is not as helpful as MC University was. So there is a learning curve to this system. I have been working with it for 3 years and I still fall short on knowing how to do tasks that should be simple. (Mainly in reporting) Review collected by and hosted on G2.com.

I like that it is so versatile, there are so many features that so far nearly everything we want to do can be done. Any tracking, metrics, reminders, etc. The program really can adapt to fit our needs even as our needs change. Review collected by and hosted on G2.com.

It's not intuitive. I often have to reach out to support only to find out that the feature I'm looking for was there it just wasn't obvious. So the adaptability is great but I have to have a lot of help from support in order to utilize it to it's fullest potential. Review collected by and hosted on G2.com.

Simple hierarchy and module organization. Easy to automate PM checks and services and simple for techs to fill out work as it is completed. Solid support from implementation coach. It is so intuitive that I was able to start using it from day 1 without training. Review collected by and hosted on G2.com.

I would like to see a better system for creating reports. Currently I need a report for every KPI. I'd like to combine my KPIs in one simple report to show to both techs and management. Review collected by and hosted on G2.com.

Ease of use and the speed of using the software Review collected by and hosted on G2.com.

All the spaces that are not really used for anything Review collected by and hosted on G2.com.

I like that its efficient in creating, managing, and closing Work Orders. Everything remains tracked from the Asset down to the Work Order, also keeps track of our Labor and Procedures, tools and etc...Great CRM for maintenance type work. Review collected by and hosted on G2.com.

Sometimes it can be glitchy and it doesn't automate very well like Saleforce would. If you miss a box, it might not tell you and could cause problems later when reports are created. Review collected by and hosted on G2.com.

I like that we can go one place for creating and maintaining a work order history. I appreciate housing a living record of our inventory. Not only that but it creates reports that will give us a picture of project status. Review collected by and hosted on G2.com.

Maintenance Connection's ability to be robust also deters from being user friendly. Locating data within the system can be time consuming. Review collected by and hosted on G2.com.

Maintenance management, safety and planning Review collected by and hosted on G2.com.

When u start any maintenance task, let it be finished before doing any other task even a very little i.e. torque marking Review collected by and hosted on G2.com.

Hierarchy tree logic of asset organization. Asset data and attachments. Labor reports, asset data and history reports. Review collected by and hosted on G2.com.

The original GUI was quite clunky however has improved significantly. At times the MC cloud can be slow. Need more storage (greater than 10mb) for some manuals. Need a better report system. Trying to figure out the data that is going to pop out can be difficult. I wish I could report to a Service Requester the status of their problem i.e. parts on order, waiting on sub contractor etc etc. KPI boards are not as informative as I would like. The PO, inventory, and stock systems are horrible. Review collected by and hosted on G2.com.

I love the Automation features. It makes tracking maintenance on our equipment so much simpler than the older software's we used to use. Review collected by and hosted on G2.com.

Need More Features in MC Express........ Review collected by and hosted on G2.com.