I use the Famis 360 portal as an employee to submit requests to the facilities team. The “Self-Service” portal is stripped down to the essentials, so you don’t need a manual to figure out how to report a broken AC or a burned-out lightbulb. The interface is intuitive enough even for a one-time user. Review collected by and hosted on G2.com.

As a basic employee, my visibility is extremely limited. I can tell that a ticket exists, but I often can’t see the technician’s notes, the estimated repair date, or where I sit in the queue. And if my specific issue doesn’t fit into the pre-set dropdown menus, it’s frustrating to categorize the request correctly and make sure it’s routed the right way. Review collected by and hosted on G2.com.

FAMIS is designed for facility maintenance. The add on modules give us the ability to meet the needs of our organization and customers when it comes to reporting issues, maintaining assets, maintaining space, and maintaining utilities. We are able to easily bill our customers and have the ability to create custom reports via analytics. Review collected by and hosted on G2.com.

There are known issues that exist in FAMIS that have been reported by other customers that we are not aware of until we submit support tickets. There currently is not a way for us to view existing problems with FAMIS that we have not identified yet. We would like to see more transparency when it comes to keeping customers aware of specific issues that have been identified in FAMIS. Review collected by and hosted on G2.com.

Famis allows us to integrate and consolidate our maintenance management data entry points to develop reports which enable our managers to make informed decisions to more effectively deliver facility management services on campus. The system is configurable to ensure that we get the data we need/want, in the format we need, on the "front side" to avoid collecting information we don't want down the line. Review collected by and hosted on G2.com.

The product has more of a commercial customer feel than one tailored for the higher education market, having said that, they continue to improve in this area. Review collected by and hosted on G2.com.

I like that I'm able to search for work orders pretty easily. Once you are familiar with the program it's pretty easy to use. Review collected by and hosted on G2.com.

It would be nice if it had more features. I work at a university and deal with clients daily. It's not the most user friendly program. I think it would be useful if clients could see more information on work orders. When clients use famis self serve to submit requests they have too many options to chose from. It would be great if it was more simplified because clients are constantly getting confused about which options they should chose. It would also be nice if you could add photos or documents to it so people wouldn't have to send an email separately. Review collected by and hosted on G2.com.

User-friendly, very searchable and flexible Review collected by and hosted on G2.com.

There isn't anything that I dislike in terms of how I interact with it. Review collected by and hosted on G2.com.

Information is accurate and updated every evening Review collected by and hosted on G2.com.

If you do not know what screens to look at it can be confusing Review collected by and hosted on G2.com.

I have been using FAMIS for 22 years. As long as you know the screens you are able to find the information that you need in a timely fashion. Review collected by and hosted on G2.com.

Old interface. You have to know where to look to find the information you are looking for. Review collected by and hosted on G2.com.

Program holds lots of information. Different screens for different aspects. Very useful and easy to use/read. Review collected by and hosted on G2.com.

What is least helpful is that some screens, debits = credits and others, credits equal debits. It's backwards on several screens and hard to remember. Review collected by and hosted on G2.com.

Ease of use. FAMIS was user friendly and the reporting options worked well for our organization Review collected by and hosted on G2.com.

updates often deleted reports that were used and that was not always shared in the update Review collected by and hosted on G2.com.

Software is very intuitive and the dashboard is easy to understand Review collected by and hosted on G2.com.

Can be clunky at times and a bit slow at times Review collected by and hosted on G2.com.