CC
Carla C.
Librarian
Small-Business (50 or fewer emp.)
"The Accessit Experience"
5/5
What do you like best about Accessit Library by Follett Software?

Accessit makes it easy to be an effecient and effective librarian. From the cataloguing system to the Web App for student usage, Accessit is the librarians best friend. I am able to track overdues with a click of a button and send notifications to students automatically to ensure that circulation stays current. Students can look up books of interest, place the books on hold by dragging and dropping the items they want. They can create lists for course-work or books they want to read in the future. Accessit is truly a great software platform. In addition to the ease of use, the Accessit customer support team is wonderful. They are quick to respond and solve an issues I have and frequently send 'how to' tutorials that help librarians learn the program. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

This is a difficult question to answer as I do not have anything specific that I do not like about Accessit. I would love to see a feature in Accessit that guides students to book reccommendations based on their check out preferences. However, there isn't anything that I can pinpoint as a dislike. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

We're thrilled to hear that Accessit has been a valuable tool for you as a librarian! It's great to know that the cataloguing system, Web App, and customer support have all contributed to your positive experience. Thank you for being a customer and for making our day!

HC
Heidi c.
Media Specialist
Enterprise (> 1000 emp.)
"I have continued to be disappointed"
1.5/5
What do you like best about Accessit Library by Follett Software?

I like the potential of the platform that I can update and keep "useful" for students. I also like the way that the platform updates stats on the main page for all to see. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

I do not like the way it does reports. They are not user friendly and I miss the ease and presentation of reports from desiny/ follett that we used to have. I also hate that there are necessary multi- buttons that must be pushed for nearly everything. Seems like I am being chased by a fox the way I have to run all around to find what I'm looking for. The platform is not user friendly. I miss my lists from our previous program that showed book covers. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

Thank you for sharing your experience with us. We understand your concerns and will work on addressing the issues you've mentioned. Please make sure to contact our tech support team as well that can help with this as well. You can reach them at: 800.323.3397, option 2 or techsupport@follettsoftware.com

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"The Best of Both Worlds"
5/5
What do you like best about Accessit Library by Follett Software?

Coming from a public library to a school environment was a bit of a shock; I was used to robust software that allowed for intense filtering and powerful searching, and I inherited a program that left me struggling to do basic things. I then implemented another clunky but powerful LMS instead, which everyone without public librarian experience hated. When I demoed Accessit for the first time, I was ready to make the jump immediately. Here was the power and multi-tasking capability, seamless shifting between tasks, and flexible cataloguing opportunity I needed in this environment. Accessit is so intuitive that someone with no library experience should be comfortable subbing in; it's also robust and capable enough to satisfy the most detailed, intense users.

I love the global modify options, the synchronization with my single-sign-on service, the ability to individually edit copy records and fields within records from multiple screens, the ease of creating multiple, flexible loan policies, and the many customization options for my web catalogs. Accessit is a sleek, modern LMS for 21st century librarians with a powerhouse under the hood.

My absolute favorite feature is the write-off option. As someone loathe to delete records, because the second I do that item that has been missing for fourteen months shows back up and has to be completely recatalogued, I have already made heavy use of Item Purgatory, which is how I'm referring to the write-off feature. Things are deleted from the catalog, for all intents and purposes, but should they make their way back home I can have the whole record back with one button click. It's a truly delightful function.

Customer support has been fantastic -- thorough and speedy in response content and time. Onboarding was well-paced, and I loved the individualized trainings my team members received. I also love the in-depth, varied, and well-crafted tutorials and help articles, as well as the online community of fellow Accessit users, who crowd-source amazing ideas and uses for the software.

I haven't had an offline day, so I can't attest to that feature yet, but I'm hopeful that it will be as intuitive and painless as the rest of our switch has been. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

Our implementation process was unique and we did hit a few hiccups; while that was a bummer, Accessit's team was communicative and present throughout the delays and snags, so I have no complaints.

If anything, the worst thing about Accessit is that it's made me greedy -- with all the customization options, whenever I run up against something it *can't* do, I think how great it would be to see that feature added! But then I remember I had zero fun options with my old software, and I'm grateful all over again.

There are a few functions that are buried in odd ways; for example, you can't create and print a label from a record on demand, you have to open a new window or leave the one in which you're currently working and navigate to the label editor, which I can never seem to remember how to find, and create a template for the kind of label you want. The label editor itself is a little clunky, but takes just a little trial and error to get used to. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

Thank you for sharing your positive experience with Accessit Library! We love reading all of this feedback. too, thank you for all of this information! We're thrilled to hear that the software has provided you with the power, flexibility, and intuitive features you need in your school environment. We appreciate your review and are glad to hear that our customer support and onboarding process have met your expectations. Thank you for being a customer!!!

SL
Suzy L.
Librarian
Small-Business (50 or fewer emp.)
"Dynamic, powerful, and responsive library management system"
5/5
What do you like best about Accessit Library by Follett Software?

It's ability to adapt and respond to customer needs, provide access to levels of data not available with other systems, and easily access responsive customer support. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

The design of the management interface - it's hard to see, too small, has too little contrast - it hurts my eyes. The system's complexity and many menus and components sometimes makes it overwhelming and difficult to navigate. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

We're glad to hear that you appreciate our library management system's adaptability and responsive customer support. We're constantly working to improve our interface and usability, and your feedback is valuable in this process, and will make sure to pass this along to the team. Thank you!

AA
Alisha A.
Media Specialist
Enterprise (> 1000 emp.)
"Needs to be more user friendly"
2.5/5
What do you like best about Accessit Library by Follett Software?

The patron facing page is appealing, it logs in and works, there is both a desktop and web version. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

There are so many steps to get things done. It feels like there should be a way to get things done that is much more efficient than this. If a book is scanned and is already checked out or maked lost, it should tell me, I shouldn't have to jump through hoops to remove fines and such, it's such a pain! Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

Thank you for sharing your experience with Accessit Library. We understand the importance of efficiency and will look into ways to streamline the process for checking out and managing books. Please reach out to our customer service team as well, as they are here to help with steps. You can reach them at 1800-924-1190 or support@accessitlibrary.com.

Stephanie D.
SD
Stephanie D.
Teacher-Librarian
Small-Business (50 or fewer emp.)
"User friendly, visually appealing, amazing features, and phenomenal service!"
5/5
What do you like best about Accessit Library by Follett Software?

There are so many features I love about Accessit Library. We only switched at the beginning of the school year. The transition was seamless. The customer support is extraordinaire! All you have to do is send an email and the response is usually the same day and so helpful. They ALWAYS provide solutions and add visuals that makes it easy to figure out. The visual searches and dashboards make it so visually appealing as well as user friendly. All users being able to access their accounts and review what they have checked out, what they have placed on hold as well as being able to renew one's book/s is so outstanding. I tell students that putting books on hold is like Door Dash or Uber Eats. I refer to the ability to place holds and doing interlibrary loans as Book Dash or Uber Books. From a cataloging point of view being able to work on a MARC record and not lose one's place if a student comes to check out a book. Doing inventory has been easy and again stopping or having to switch to do a different task does not lose anything and having the reports to see what is checked out and missing. Another best of Accessit Library are the reports especially the overdue emails. I have never had so many students respond to emails, it has been wonderful! Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

What I do not like is when a lost book is found it does take the fee off the account. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

Thank you for your kind words about Accessit Library! We are delighted to hear that you find the visual searches, dashboards, and user accessibility outstanding. We are also glad to hear that the reports and overdue emails have been beneficial for you. We will definitely take your feedback about the lost book fee into consideration for future enhancements. We appreciate your support and are thrilled to have you as a satisfied user!

TS
Tahnya S.
Library Media Specialist
Mid-Market (51-1000 emp.)
"Not the most user friendly software"
1/5
What do you like best about Accessit Library by Follett Software?

I like the main page where you can add slideshows and highlight books in your collection. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

It is NOT very user-friendly. Anytime I have to do something, especially if it has been awhile, I have to go look it up and even then sometimes it is difficult to find the answer. Reports are difficult. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

We're sorry to hear about your difficulties with our software. We are continuously working to enhance the user experience and make the software more intuitive. Your feedback is valuable to us as we work to improve our product. Our tech support team is here to help with this as well. Please reach out to them at 1800-924-1190 or support@accessitlibrary.com.

Eleanor G.
EG
Eleanor G.
Small-Business (50 or fewer emp.)
"Review of Accessit Library"
2.5/5
What do you like best about Accessit Library by Follett Software?

Accessit Library makes it very easy for me to create dashboards for my library guests, teachers, individual classrooms, etc. I can cater their digital library catalog to fit their unique needs. I can create an interactive website (essentially) . It was easy to find help when I wanted to implement a new database connection. I also find it very easy to run usage reports as opposed to Follett Destiny. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

The learning curb was very steep when I migrated from Follett Destiny. My library catalog did not integrate very smoothly, but that might have been because the catalog was in poor shape when I first took over my library. Many books were coded as "unassigned" collections, which makes actually locating them very difficult. Opening digital books is also a nightmare. The first year was about learning the system and setting my dashboards up. Now, I can easily navigate the system, run reports, send notification to staff and patrons, etc. If I do encounter problems, creating a ticket is easy, and assistance is very quick. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

Thank you for sharing your feedback. We apologize for the challenges you faced during the migration from Follett Destiny. We appreciate your patience as you learned the system and set up your dashboards. We're pleased to hear that you can now easily navigate the system, run reports, and receive quick assistance when needed.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Small-Business (50 or fewer emp.)
"Web interface is nice, but the backend is another story"
0/5
What do you like best about Accessit Library by Follett Software?

The web interface is nice for the patrons, however, the back end that is used by the librarians, leaves much to be desired. Students like the connectivity with MackinVIA, but find it difficult to navigate with the submenus on the left. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

Almost everything about Accessit is difficult. Too many clicks and not enough ease of use. Books remain "marked for write off" even if I scan the lost book in. Shouldn't that automatically reset it? There is just nothing easy about the program. Constantly flipping from one area to another to do one simple task. I counted a minimum of SEVEN clicks just to get a lost book reset. How is the even possible? Do the designers even know how a library functions? Who has time for that?????

Even keeping the barcodes organized requires keeping a separate excel sheet. There is no report for unused barcodes. The system wasn't even built for MARC records, which is the standard, so local subject headings are unsearchable. Just a plain piece of junk in my opinion!!!!! Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

We're very sorry to hear about your experience. Our team is dedicated to addressing these issues to ensure a smoother experience with Accessit Library. Please reach out to our customer support team as we have notified them about your review. You can reach them through email at: support@accessitlibrary.com or phone at 1 800 924 1190. Thank you.

Alicia W.
AW
Alicia W.
Small-Business (50 or fewer emp.)
"Our K-8 district loves our switch to Accessit Library!"
5/5
What do you like best about Accessit Library by Follett Software?

Accessit Library is very intuituve and everything can be accomplished quickly and easily. Any questions we have had, their customer service has been fantastic with support and it has been easy to impletement. Review collected by and hosted on G2.com.

What do you dislike about Accessit Library by Follett Software?

There is truly nothing we dislke about Accessit Library. It was an adjustment to learn the new system, but once we got the hang of it, it has been easy to adjust. Review collected by and hosted on G2.com.

Response from Annie Doherty of Accessit Library

We're thrilled to hear that you are loving Accessit Library! Our team is dedicated to providing intuitive and efficient solutions, and we're glad to hear that our customer service has been fantastic for you. Thank you for your feedback!