LW

Larry W.

Chief Administrative Officer

Small-Business (50 or fewer emp.)

11/25/2021

"Chief Administrative Officer - Rural Municipality of Rosser, Manitoba, Canada"

4.5/5

What do you like best about AccessE11?

The functionality and ease of use of the system which staff can easily be trained on. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

I have not found any dislikes from my perspective. Our staff have not brought up any major issues. Review collected by and hosted on G2.com.

KH

Kim H.

Administrative/ Community Services Coordinator

Mid-Market (51-1000 emp.)

4/26/2021

"Excellent Cloud Based Customer Service Platform"

5/5

What do you like best about AccessE11?

All customer service requests are housed in the same software and triaged from one point of entry. This platform compiles all information in one location. AccessE11 is great for tracking and archiving areas of concern. Reports are easy to create and allow administrators to provide relevant information to applicable departments for delegation and action. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

Nothing----this platform is exceptional! Review collected by and hosted on G2.com.

Recommendations to others considering AccessE11:

I would highly recommend using this software. Everyone needs this program in customer service. From input, dispatch, tracking to reporting--it is a complete package to address customer service needs. Review collected by and hosted on G2.com.

What problems is AccessE11 solving and how is that benefiting you?

Our service response is greatly improved and more efficient with the ease of access for end users. Instead of calling in, leaving messages, having to wait for a call back for details, it is a one-stop-shop. Applicants input details and the appropriate department responds. Review collected by and hosted on G2.com.

TJ

Tyler J.

Shared Services Liaison

Small-Business (50 or fewer emp.)

3/30/2021

"The best, most robust, and efficient constituent and case management software on the market!"

5/5

What do you like best about AccessE11?

The platform is very robust and feature-rich yet very easy to learn and use. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

Nothing. The team is very responsive to requests and support. New features and updates are released quarterly. Review collected by and hosted on G2.com.

What problems is AccessE11 solving and how is that benefiting you?

The platform allows us to keep all casework and contacts organized and centralized. Most notably, the platform integrates perfectly with email correspondence so that the interactions and attachments are logged seamlessly. We've been able to then easily search past cases to use as a precedent bank of sorts.

Being able to see hot spots on a map along with other feature-rich reporting, has been very valuable. Granular and robust permission sets has also been critical.

Overall the software has enabled our team of 9, overseeing a constituency of over 100,000 residents, to work more efficiently. Review collected by and hosted on G2.com.

RH

Rox-Anne H.

Customer Service Representative

Mid-Market (51-1000 emp.)

2/17/2021

"Intuitive, easy to use, great support, fantastic on-boarding staff, excellent knowledge base"

5/5

What do you like best about AccessE11?

We love how easy it is to customize to meet our municipalities specific needs. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

Nothing to mention here. The platform does what is advertised. Review collected by and hosted on G2.com.

What problems is AccessE11 solving and how is that benefiting you?

We use it daily to receive, resolve and report on issues that are of concern to the residents we serve.

The mobile app allows our multiple Departments and field staff to manage cases in real time and on the go, saving time for staff to manage and report on issues, translates into real savings for the municipality.

Visibility into the issues relevant to our residents allows us to make decisions that will truly benefit our community. Review collected by and hosted on G2.com.

KZ

Kaila Z.

Mid-Market (51-1000 emp.)

12/8/2020

"Access E11 Has Checked All of the Boxes for a Complaint Management System"

5/5

What do you like best about AccessE11?

The Town of Arnprior was looking for a way to improve our complaint and request for service management, of both internal and external requests. This was necessary to provide residents with better overall service and response time, as well as to provide staff with an organized approach to handling daily requests.

Access E-11 has checked all of the boxes, when it comes to the needs of complaint and request for service management, for our municipality. The Town of Arnprior has been using the Access E-11 System for a brief period, and are very happy with the system and company overall. The staff are friendly and responsive. From the initial set-up, to the rollout, and now implementation of the Access E11 platform, the process was seamless.

The information from our previous system has been entered, and now all of our complaints and requests are listed in one place. It is great to have all of the citizen and internal request information easily accessible, as well as have the ability to track any actions taken. The Town of Arnprior also utilizes the web form and app functionality of the system, which are working well for the public to be able to submit requests. In addition, staff use the Access E-11 App to access the system from their other devices (tablet, phone, etc.), when they are unable to be in their office.

Overall, the Town of Arnprior is very happy with the Access E-11 System and service we have received from their staff, thus far. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

The system is working well, and Access E11 has already reached out with planned additional functionality to be added to the system in the near future. Review collected by and hosted on G2.com.

AG

Angela G.

Executive Director

Small-Business (50 or fewer emp.)

3/15/2021

"Cloud-Based Customer Service Excellence Software Solution"

5/5

What do you like best about AccessE11?

AccessE11 is a cost-effective, robust, cloud-based software solution focused on supporting specific requirements related to customer management. It is a “lean six sigma” software solution which is deep-rooted and focused on addressing the needs of the customer first. This software can apply to any private or public-sector organization. It is an interactive “Customer Service Centric” Issues, Inquiries and Complaints Management website portal for ALL customers and offers a simple-to-use website portal. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

There is nothing that I dislike about the software. It is amazing. Review collected by and hosted on G2.com.

BD

Bryan D.

C

Mid-Market (51-1000 emp.)

3/29/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Incredible Simplicity with great funtionality!"

5/5

What do you like best about AccessE11?

The ease of understanding the platform, along with it's ability to integrate into other applications. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

The overall lack of users in the United States. Review collected by and hosted on G2.com.