Mina B.
MB
Mina B.
Assistant Financial Accountant
Food & Beverages
Small-Business (50 or fewer emp.)
"Access PeopleHR Keeps HR Records Organized and Easy to Manage"
5/5
What do you like best about Access PeopleHR?

What I like best about Access PeopleHR is how easy it is to use for day-to-day HR tasks. As an Assistant Accountant, I use it to check employee details, absence records, holidays, and payroll-related information when needed. The system is straightforward, saves time, and helps keep employee information organised and easy to access. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

One thing I dislike about Access PeopleHR is that some reports and payroll-related information can take a little time to find, especially when you need specific details quickly. It would be helpful if the reporting options were more flexible and easier to customise. However, overall the system is useful and straightforward for everyday HR tasks. Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for your feedback, Mina. It’s great to hear PeopleHR is helping keep employee records, absences, holidays and payroll-related information organised and easy to access. It’s especially good to know the system is supporting your payroll processes and helping save time during busy periods like month-end.

We appreciate your comments around reporting and finding specific payroll information quickly. That’s really valuable feedback, as flexibility and ease of customisation are important for users who need quick access to detailed information.

It’s great to hear the platform is making day-to-day HR and payroll tasks smoother overall.

You can also follow upcoming updates via our PeopleHR roadmap hub below:

See how Access PeopleHR improved
Amanda P.
AP
Amanda P.
HR Director
Mid-Market (51-1000 emp.)
"Straightforward, Reliable HR System That Streamlines Day-to-Day Administration"
5/5
What do you like best about Access PeopleHR?

What I like most about Access PeopleHR is how straightforward and user friendly it is for day to day HR tasks. The system keeps everything in one place which makes managing employee records, documents, annual leave, sickness, and training much easier and more organised.

I particularly like the self service features as they reduce a lot of admin time for HR while also giving managers and employees easy access to the information they need. The document storage and tracking functions are also really useful from a compliance perspective as it helps keep records accurate and accessible.

Another positive is that the system is flexible enough to support different HR processes including recruitment, onboarding, and absence management. Overall, I find it to be a reliable system that supports efficiency and helps streamline HR administration effectively. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

One thing I dislike about Access PeopleHR is that some areas of the system can feel less intuitive than others, particularly when running reports or trying to customise workflows. Certain tasks can take longer than expected until you become familiar with the system.

I also feel that some processes could be more streamlined, as there can sometimes be multiple steps to complete simple actions. Occasionally the system can feel slightly slow when navigating between pages or loading larger amounts of information.

While the overall functionality is good, I think there could be improvements to the reporting capabilities and flexibility of certain features to make them more user friendly and efficient for day to day HR administration. Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for your detailed feedback., Amanda. It’s great to hear how much value you’re getting from PeopleHR, particularly around having everything centralised in one place and how the self-service features are helping reduce admin for both HR teams and employees. It’s also great to know the platform is supporting areas like onboarding, absence management, compliance and document tracking effectively.

We really appreciate your balanced feedback around reporting, workflow customisation and navigation. Insights like this are incredibly valuable, especially around making processes more intuitive, flexible and efficient for day-to-day use.

It’s fantastic to hear the system is helping improve organisation, reduce paperwork and streamline HR administration overall.

You can also follow upcoming updates via our PeopleHR roadmap hub below:

See how Access PeopleHR improved
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Easy to Navigate but tricky to run reports"
3/5
What do you like best about Access PeopleHR?

All employee data in one place which as admin is easy for me to use. Most staff use it to book leave and upload forms (and also use the app to book leave. Its not a complicated system to use and easy to find your way around it. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

I can't bear the filters you have to use to run reports. They make no sense and I would have thought by now it would have been updated to make it easier to use. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"All-in-One HR Hub with Helpful Reports and Brilliant Support"
5/5
What do you like best about Access PeopleHR?

I like that everything is in one place. You can create helpful reports, easily save documents to employee files, and basically set up anything you need within the system. Sometimes the system will be down so the webpage would not be accessible, which can be frustrating. The support behind Access PeopleHR I think is brilliant and if you require help, you know you will easily get in touch with someone or the AI intelligence will help to find the right answer. We only use peoplehr as a alone unit and have not connected it to other tools. We think the pricing matching the value of the programme. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

Sometimes it isn’t accessible or it freezes, which can be frustrating—especially when you’re trying to add files to your account and get things done. Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for your feedback. It’s great to hear you’re getting value from having everything in one place, especially when it comes to reporting, document management and tracking sickness records. That kind of visibility really helps with day-to-day decision making.

We’re also really pleased to hear your positive comments about support, it’s great to know you feel confident getting help when you need it.

We appreciate your feedback around system access and occasional freezing. We understand how frustrating that can be when you’re trying to get things done, so that’s important for us to take on board as we continue improving reliability.

It’s great to hear overall that the system is delivering value and supporting your HR processes effectively.

You can follow upcoming updates via our PeopleHR roadmap hub below.

See how Access PeopleHR improved
Verified User in Internet
AI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Friendly, Self-Explanatory UI with Helpful Reporting and Smart Views"
4.5/5
What do you like best about Access PeopleHR?

The UI is friendly and self-explanatory, and the fact that it integrates well with Paycircle is an added bonus. Overall, People HR performs well, but occasionally there can be issues with Ripples. I use the logbook functions quite a lot, and the reporting is fairly easy to navigate when you need to find specific information. In terms of cost, I’d say it’s quite competitive.

Support can be good when you need a response to small queries; however, recently there was an issue with the SMP calculation and it wasn’t resolved in time for payroll. They need to make sure their QA is done thoroughly when there are changes to legislation. Also, if you need something fundamentally changed, it will always have to go through the development team, so make sure you leave plenty of time for the query to be resolved.

Their new smart view is very helpful, and the AI can answer simple questions. It could be better, but that will take time. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

I think there are some small changes that could be made to People HR, as an example when an employee creates an Assignment, it highlights the assignment green on the calendar, when it is submitted it then shows a dotted line around it, when approved it goes back to green, change the colour or make it obvious to the employee it has been approved.

Ripples are fantastic and a great tool to get workflows integrated into your processes, it would be great to see a tick box to allow a ripple to repeat on the same day.

There are just some tiny tweaks that could be made to take it from good to great. Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for your detailed feedback. It’s great to hear you’re finding the UI intuitive and that features like logbooks, reporting, Smart View and the Paycircle integration are adding real value, especially where it’s helping streamline payroll and save time for your team. It’s also encouraging to hear the broader suite is making it easier to access everything in one place.

We really appreciate your balanced and thoughtful suggestions. The points you’ve raised around Ripple enhancements, clearer visual indicators in the calendar, and small usability tweaks are all really helpful, it’s exactly this kind of feedback that helps take the product from good to great.

We’re also sorry to hear about your experience with the SMP calculation and the impact that had on payroll. We completely understand how critical accuracy and timely resolution are in those situations, and your feedback around QA and responsiveness is really important.

It’s great to hear overall that the platform is supporting your processes and helping improve efficiency across HR and payroll.

You can follow upcoming updates via our PeopleHR roadmap hub below.

See how Access PeopleHR improved
Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"User-Friendly HR Tool with Great Self-Service, Reporting, and Support"
4.5/5
What do you like best about Access PeopleHR?

What I like best about Access PeopleHR is how user-friendly and intuitive it is for both HR teams and employees. Core tasks such as managing employee records, absence tracking, and onboarding are easy to navigate and don’t require extensive training.

The self-service functionality empowers employees to update their own details and book time off, which significantly reduces administrative workload.

I also appreciate the reporting tools, which make it straightforward to access people data and stay compliant. Overall, it’s a reliable system that supports day-to-day HR operations efficiently.

The customer service is very good and we have a great relationship with the team, we feel it is also great value for money. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

What I dislike about Access PeopleHR is that it can be prone to occasional glitches, which can interrupt day‑to‑day work and slow processes down. The interface also feels slightly dated compared to more modern HR systems, which can impact the overall user experience. Additionally, some functionality is limited — for example, not being able to bulk download employee files is frustrating and adds unnecessary manual work. While the system handles core HR tasks well, these issues can make certain processes less efficient than they should be. Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for your feedback. It’s great to hear how much value you’re getting from the platform, especially around ease of use, self-service and reporting. Knowing that both HR teams and employees can navigate the system without extensive training is exactly what we aim for, and it’s fantastic to hear it’s helping reduce admin and support day-to-day operations.

We’re also really pleased to hear your positive comments about customer support and the relationship you have with the team — that’s great to hear.

We appreciate your honest feedback around occasional glitches, the interface and areas like bulk document downloads. We understand how these can impact efficiency, particularly when they add extra manual work, so this is really valuable insight for us.

It’s encouraging to hear the system, and recent improvements like AI support, are helping streamline processes and free up time for more strategic work.

You can follow upcoming updates via our PeopleHR roadmap hub below.

See how Access PeopleHR improved
Robyn Z.
RZ
Robyn Z.
Small-Business (50 or fewer emp.)
"Outdated and Lacking Support, Needs Major Improvements"
0/5
What do you like best about Access PeopleHR?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

I don't like PeopleHR. It's an outdated platform with limited functionalities and extremely poor customer service and account management. There's little customization and the reporting function is poor. The AI support chat is getting better but still needs lots of prompts to get the answer you need. I hoped the upgrade to Evo Pro would be better, but the upgrade to our system is delayed and hasn't happened yet and our training had to be canceled due to this. Customer service is useless, the delayed timeline has had a big effect internally, and even their complaint team seems clueless. When I first joined the company and tried to learn how to use the platform, I needed support and that didnt seem to exists. It took me 6 months to get an account manager to help (numerous emails were ignored, the only time I got a call was when I replied to a sales email and pretended I wanted to upgrade or hear about add on services) . A year later, we got some training, but the trainer train us on the wrong product, and feature we did not have so it was pointless to us. The worst customer service and account management I have ever experienced. Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for taking the time to share this, Robyn. I’m really sorry to read about your experience, it sounds incredibly frustrating, especially with the delays, lack of support and the impact that’s had on your team.

I appreciate you being so open. While it’s good to hear the system is supporting some core tasks like storing employee information and managing sickness and holidays, it’s clear the wider experience hasn’t been what you expected. The issues you’ve raised around account management, delayed upgrades, missed training and difficulty getting support are all really concerning to hear.

I’d genuinely like to understand this in more detail and help get things moving in the right direction for you. If you’re open to it, please feel free to reach out to me directly at taryn.schutzler@theaccessgroup.com and I’ll make sure this is picked up with the right teams as a priority.

Thank you again for sharing your experience, feedback like this is incredibly important, and I’d really welcome the chance to help improve things for you.

You can also follow upcoming updates via our PeopleHR roadmap hub via the link below.

See how Access PeopleHR improved
Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Great for Core HR and Onboarding, but ATS Feels Limited"
3.5/5
What do you like best about Access PeopleHR?

As someone in People experience , Access PeopleHR has made managing employee records considerably more straightforward. Having everything centralised in one place — contracts, personal details, documents — saves a lot of back-and-forth. The onboarding tools are a genuine time-saver for getting new starters set up without the usual admin overhead. The AI features are a nice addition too and show the platform is moving in the right direction. It's not without its quirks, but for core HR tasks it does the job well and the team has found it easy enough to navigate day-to-day. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

The ATS functionality is probably the area that falls shortest of expectations. It covers the basics but lacks the depth you'd want for a more structured recruitment process — things like pipeline customisation, candidate communication tools, and reporting on hiring metrics feel fairly limited compared to dedicated ATS platforms. If recruitment is a big part of your workflow, you may find yourself needing a separate tool to plug the gaps. Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for your feedback. It’s great to hear PeopleHR is helping centralise your employee data and streamline onboarding, reducing admin and improving accuracy can make a real difference for HR teams. It’s also encouraging to hear the platform is easy to navigate day to day and that features like AI are adding value.

We appreciate your honest comments around the ATS. That’s really valuable insight, especially around pipeline customisation, communication tools and reporting. Feedback like this helps highlight where improvements can make recruitment processes more robust.

It’s great to hear the system is supporting your core HR needs and freeing up time for more strategic work.

You can follow upcoming updates via our PeopleHR roadmap hub below.

See how Access PeopleHR improved
Verified User in Consulting
EC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"PeopleHR: Intuitive, Great Value, and Reliable 24/7 Access!"
4.5/5
What do you like best about Access PeopleHR?

I really like the interface and its ease of use. We don’t currently use it to integrate with other systems we have, but I do know it offers a huge range of integrations we could choose from. The cost per user, per month is amazing compared with what we’ve used in the past, and even on the basic package you get so much.

When we first started with PeopleHR, we were onboarded and given a really good grounding in how the system works and what it could do for our business.

I’ve never known the site to be down, so for me access has been 24x7, both from a computer and via the app.

I haven’t used the AI part of the provision yet, but I know it’s there. I just don’t have enough time to explore all of its features! Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

To be honest I haven't found anything that I dislike! Review collected by and hosted on G2.com.

Response from Taryn Schutzler of Access PeopleHR

Thanks for your feedback. It’s great to hear how much you’re enjoying the platform, especially the ease of use, value for money and reliable access. Having a system that’s consistently available and simple to navigate really makes a difference day to day.

We’re also pleased the onboarding experience gave you a strong start and that the system has helped smooth out processes like onboarding and holiday management.

It’s great to know there are still features, like AI and integrations, you can explore further as your needs grow.

Thanks again for sharing such a positive experience, it’s great to hear PeopleHR is supporting your business so well.

You can follow upcoming updates via our PeopleHR roadmap hub below.

See how Access PeopleHR improved
Julian C.
JC
Julian C.
Accounts Payable Manager
Mid-Market (51-1000 emp.)
"Easy Staff Objectives and Performance Reviews"
5/5
What do you like best about Access PeopleHR?

Makes it easy to manage staff objectives, check ins as well as performance. Staff annual leave and monitoring of absenteeism. Easy to complete Annual Performance reviews and target monitoring. Review collected by and hosted on G2.com.

What do you dislike about Access PeopleHR?

Clunky staff chart, not easy to view. Overall flow for personal vs team checkins and reviews. More tricky process for team to cancel / adjust pre approved annual leave. Review collected by and hosted on G2.com.