Thanks for your feedback, Rhiannon. It’s great to hear the introduction of multiple tabs has made a positive difference and improved the day-to-day experience for you.

We appreciate your comments around rigidity within certain areas of the platform, particularly the planner and sickness functionality. That’s really valuable feedback, as flexibility is important for supporting different ways of working and business requirements.

It’s also great to hear the system is helping make reporting and employee information searches quicker and easier when completing tasks outside of the HR system.

You can also follow upcoming updates via our PeopleHR roadmap hub below:

Thanks for your detailed feedback. It’s great to hear PeopleHR’s clear navigation and centralised documentation support effective day-to-day team management. We appreciate your comments on reporting and customisation, which are helping shape future flexibility and workflow enhancements. You can follow upcoming updates via our PeopleHR roadmap hub.

Thanks for your feedback, Kirsty. It’s great to hear PeopleHR brings HR, ATS and leave tracking together so effectively and supports better staffing visibility. Your suggestions around vacancy templates and interview agendas are really helpful and are informing future ATS enhancements. You can follow upcoming updates via our PeopleHR roadmap hub.

Thanks for your feedback, Bryony. It’s fantastic to hear you’re finding the AI chatbot and help guides useful for getting quick answers and support when needed. It’s also great to know the reporting functionality is helping you easily access employee and company information for internal reporting.

We really appreciate your feedback around gender options within the system. That’s an important insight, and feedback like this helps highlight areas where greater inclusivity and flexibility can improve the overall employee experience.

It’s great to hear the platform is helping streamline onboarding, offboarding, training and document management across your organisation.

You can also follow upcoming updates via our PeopleHR roadmap hub below:

Thanks for your feedback, Harry. It’s great to hear you’re finding PeopleHR easy to use day to day and that having everything in one place is helping you move away from spreadsheets and multiple systems. It’s also good to know the planner is making holiday management straightforward for your team.

We really appreciate your honest comments about the setup experience. It’s clear that onboarding could have been smoother and more intuitive, and your feedback around needing external support is important for us to take on board.

It’s encouraging to hear that once up and running, the system is delivering value and simplifying your HR processes.

You can follow upcoming updates via our PeopleHR roadmap hub link below.

Thank you for taking the time to share this — I can tell this has been a really frustrating experience, and I’m genuinely sorry you’ve been left feeling this way.

While I’m glad to hear the employee-side experience has been at least usable, it’s clear that from an admin and business perspective the system hasn’t delivered what you need. The challenges you’ve raised around reporting, data consistency, visibility of employees and overall usability are all valid concerns, especially when they’re impacting your ability to rely on the system day to day.

What’s most concerning to read is your experience with support. Feeling unheard, not getting issues resolved and being approached with sales conversations instead of solutions is not the experience we want any customer to have. I completely understand how that would lead to frustration, especially when you’re tied into a contract and relying on the system to support your operations.

I’d really value the opportunity to properly understand what’s been happening here and see if we can help turn this around for you. If you’re open to it, please reach out to me directly at taryn.schutzler@theaccessgroup.com. I’ll make sure this is looked into thoroughly and that you’re connected with the right people to address these issues.

Thank you again for being so honest - feedback like this is incredibly important, even when it’s difficult to hear.

Thanks for your feedback, Moynul. It’s fantastic to hear you’re finding PeopleHR effective at bringing HR processes into one centralised system and helping reduce manual administration. We’re especially pleased to hear the self-service functionality is saving time for both employees and HR teams by making everyday tasks more accessible and efficient.

We appreciate your honest feedback around navigation and reporting. Insights like this are really valuable, particularly around improving usability for more advanced features and providing greater flexibility when accessing historical or customised data.

It’s great to hear the platform is helping streamline HR management overall and delivering value across your organisation.

You can also follow upcoming updates via our PeopleHR roadmap hub below:

Thank you for your thoughtful review, and for being a loyal customer since 2017! We'll take your suggestions on board as we work on improving the product integrations and features.

Thanks for your feedback, Monika. It’s fantastic to hear you’re finding PeopleHR easy to navigate and that having everything in one place is helping you manage information, logs and personal details more efficiently.

We’re also really pleased to hear the platform is helping with overtime tracking, holiday visibility and planner management, making it easier to coordinate annual leave and avoid relying on spreadsheets.

It’s great to know the system is meeting your requirements and delivering such a positive day-to-day experience overall.

You can also follow upcoming updates via our PeopleHR roadmap hub below:

Thanks for your feedback, Elizabeth. It’s great to hear you’re finding PeopleHR easy to use and that being able to navigate quickly between areas is helping with day-to-day tasks. It’s also good to know features like document storage and absence tracking are working well for you.

We appreciate your comments around the look and feel of some areas and reporting. That’s really helpful feedback, as we continue working to modernise the experience and make reports more intuitive.

It’s encouraging to hear the system is delivering solid value and supporting your core HR needs effectively.

You can follow upcoming updates via our PeopleHR roadmap hub below.