# Top 10 ConnectWise PSA Alternatives & Competitors **Average Rating:** 4.0/5 **Total Number of Reviews:** 583 Looking for alternatives or competitors to ConnectWise PSA? Help Desk Software is a widely used technology, and many people are seeking high quality, productive software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to ConnectWise PSA include user interface and time tracking. The best overall ConnectWise PSA alternative is Autotask. Other similar apps like ConnectWise PSA are Accelo, ManageEngine ServiceDesk Plus, Agentforce Sales (formerly Salesforce Sales Cloud), and HubSpot Sales Hub. ConnectWise PSA alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) or [CRM Software](https://www.g2.com/categories/crm). ## Best Paid & Free Alternatives to ConnectWise PSA - [Autotask](https://www.g2.com/products/autotask/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) ## Top 10 Alternatives to ConnectWise PSA Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ConnectWise PSA stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Accounting, and find the best product for your business. ### 1. [Autotask](https://www.g2.com/products/autotask/reviews) By Kaseya **Average Rating:** 4.3/5 **Total Reviews:** 632 Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements Reviewers say compared to ConnectWise PSA, Autotask is: - Better at support - Easier to set up - Easier to do business with Categories in common with ConnectWise PSA: [Professional Services Automation](https://www.g2.com/categories/professional-services-automation), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ConnectWise PSA vs Autotask](https://www.g2.com/compare/autotask-vs-connectwise-psa) **Compare Autotask with other alternatives:** - [Autotask vs Accelo](https://www.g2.com/compare/accelo-vs-autotask) - [Autotask vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus) - [Autotask vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-autotask) - [Autotask vs HubSpot Sales Hub](https://www.g2.com/compare/autotask-vs-hubspot-sales-hub) - [Autotask vs Certinia PS Cloud](https://www.g2.com/compare/autotask-vs-certinia-ps-cloud) - [Autotask vs ServiceNow IT Service Management](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [Autotask vs Zendesk for Customer Service](https://www.g2.com/compare/autotask-vs-zendesk-for-customer-service) - [Autotask vs Jira Service Management](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Autotask vs Dynamics 365 Sales](https://www.g2.com/compare/autotask-vs-dynamics-365-sales) ### 2. [Accelo](https://www.g2.com/products/accelo/reviews) By Accelo **Average Rating:** 4.3/5 **Total Reviews:** 685 Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business. Reviewers say compared to ConnectWise PSA, Accelo is: - Better at support - Easier to do business with - More usable Categories in common with ConnectWise PSA: [CRM](https://www.g2.com/categories/crm), [Professional Services Automation](https://www.g2.com/categories/professional-services-automation) **Compare:** [ConnectWise PSA vs Accelo](https://www.g2.com/compare/accelo-vs-connectwise-psa) **Compare Accelo with other alternatives:** - [Accelo vs Autotask](https://www.g2.com/compare/accelo-vs-autotask) - [Accelo vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/accelo-vs-manageengine-servicedesk-plus) - [Accelo vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/accelo-vs-agentforce-sales-formerly-salesforce-sales-cloud) - [Accelo vs HubSpot Sales Hub](https://www.g2.com/compare/accelo-vs-hubspot-sales-hub) - [Accelo vs Certinia PS Cloud](https://www.g2.com/compare/accelo-vs-certinia-ps-cloud) - [Accelo vs ServiceNow IT Service Management](https://www.g2.com/compare/accelo-vs-servicenow-it-service-management) - [Accelo vs Zendesk for Customer Service](https://www.g2.com/compare/accelo-vs-zendesk-for-customer-service) - [Accelo vs Jira Service Management](https://www.g2.com/compare/accelo-vs-jira-service-management) - [Accelo vs Dynamics 365 Sales](https://www.g2.com/compare/accelo-vs-dynamics-365-sales) ### 3. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By Zoho **Average Rating:** 4.2/5 **Total Reviews:** 250 Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Reviewers say compared to ConnectWise PSA, ManageEngine ServiceDesk Plus is: - Easier to set up - More usable - Easier to admin Categories in common with ConnectWise PSA: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [ConnectWise PSA vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/connectwise-psa-vs-manageengine-servicedesk-plus) **Compare ManageEngine ServiceDesk Plus with other alternatives:** - [ManageEngine ServiceDesk Plus vs Autotask](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Accelo](https://www.g2.com/compare/accelo-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Certinia PS Cloud](https://www.g2.com/compare/certinia-ps-cloud-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ManageEngine ServiceDesk Plus vs Zendesk for Customer Service](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service) - [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-manageengine-servicedesk-plus) ### 4. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 25,872 Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud. Reviewers say compared to ConnectWise PSA, Agentforce Sales (formerly Salesforce Sales Cloud) is: - Easier to set up - More usable - Easier to do business with Categories in common with ConnectWise PSA: [CRM](https://www.g2.com/categories/crm) **Compare:** [ConnectWise PSA vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-connectwise-psa) **Compare Agentforce Sales (formerly Salesforce Sales Cloud) with other alternatives:** - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Autotask](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-autotask) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Accelo](https://www.g2.com/compare/accelo-vs-agentforce-sales-formerly-salesforce-sales-cloud) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-manageengine-servicedesk-plus) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs HubSpot Sales Hub](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-hubspot-sales-hub) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Certinia PS Cloud](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-certinia-ps-cloud) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs ServiceNow IT Service Management](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-servicenow-it-service-management) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zendesk-for-customer-service) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Jira Service Management](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-jira-service-management) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Dynamics 365 Sales](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-dynamics-365-sales) ### 5. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 13,904 Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity. Reviewers say compared to ConnectWise PSA, HubSpot Sales Hub is: - Easier to set up - More usable - Easier to admin Categories in common with ConnectWise PSA: [CRM](https://www.g2.com/categories/crm) **Compare:** [ConnectWise PSA vs HubSpot Sales Hub](https://www.g2.com/compare/connectwise-psa-vs-hubspot-sales-hub) **Compare HubSpot Sales Hub with other alternatives:** - [HubSpot Sales Hub vs Autotask](https://www.g2.com/compare/autotask-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Accelo](https://www.g2.com/compare/accelo-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/hubspot-sales-hub-vs-manageengine-servicedesk-plus) - [HubSpot Sales Hub vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Certinia PS Cloud](https://www.g2.com/compare/certinia-ps-cloud-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs ServiceNow IT Service Management](https://www.g2.com/compare/hubspot-sales-hub-vs-servicenow-it-service-management) - [HubSpot Sales Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-sales-hub-vs-zendesk-for-customer-service) - [HubSpot Sales Hub vs Jira Service Management](https://www.g2.com/compare/hubspot-sales-hub-vs-jira-service-management) - [HubSpot Sales Hub vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-hubspot-sales-hub) ### 6. [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) By Certinia **Average Rating:** 4.3/5 **Total Reviews:** 674 Certinia Professional Services (PS) Cloud is the world’s only AI-first Services Engine native to Salesforce. By providing a single, high-fidelity system of record where sales, delivery, and finance share one context, Certinia provides the "Deterministic Scaffolding" for AI to act as an Autonomous Operator rather than just a scribe. Eliminate the "Context Gap": Unlike disconnected point solutions that create a "Franken-stack,"PS Cloud is native to Salesforce. This eliminates the Context Gap, giving our AI (Veda) full visibility into customer, project, and financial data to drive Hard-ROI without manual syncing. Shift from Scribe to Operator: Move beyond simple summarization to "Digital Worker Orchestration". Veda Specialist Agents handle the "administrative plumbing", extracting RAID items and reallocating resources, to move your team from "Data Janitors" to Outcome Orchestrators. • Optimize with Global Orchestration: Close utilization gaps and accelerate velocity by shrinking the "dead zone" between sales and delivery. Use intelligent resource matching to ensure the right talent is always on the right project, driving a 20% increase in global utilization. • Automate Auditable "Services Math": Replace probabilistic guessing with Deterministic Logic. Handle complex value- and outcome-based pricing with a hardened financial engine that ensures 100% auditable revenue recognition and minimizes forecast variance. • Escape the "Maintenance Spiral": Stop wasting 80% of your budget on brittle integrations. By unifying operations on one platform, you eliminate the " Manual Tax," allowing you to reallocate resources away from maintenance and toward AI-driven innovation. • Turn Intelligence into Action: Veda moves your organization from "AI curiosity" to strategic financial intelligence. Embedded analytics surface risks and predict performance with certainty, ensuring every project remains a profitable engine for the business. Reviewers say compared to ConnectWise PSA, Certinia PS Cloud is: - Slower to reach roi - Easier to do business with - Better at support Categories in common with ConnectWise PSA: [Professional Services Automation](https://www.g2.com/categories/professional-services-automation) **Compare:** [ConnectWise PSA vs Certinia PS Cloud](https://www.g2.com/compare/certinia-ps-cloud-vs-connectwise-psa) **Compare Certinia PS Cloud with other alternatives:** - [Certinia PS Cloud vs Autotask](https://www.g2.com/compare/autotask-vs-certinia-ps-cloud) - [Certinia PS Cloud vs Accelo](https://www.g2.com/compare/accelo-vs-certinia-ps-cloud) - [Certinia PS Cloud vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/certinia-ps-cloud-vs-manageengine-servicedesk-plus) - [Certinia PS Cloud vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-certinia-ps-cloud) - [Certinia PS Cloud vs HubSpot Sales Hub](https://www.g2.com/compare/certinia-ps-cloud-vs-hubspot-sales-hub) - [Certinia PS Cloud vs ServiceNow IT Service Management](https://www.g2.com/compare/certinia-ps-cloud-vs-servicenow-it-service-management) - [Certinia PS Cloud vs Zendesk for Customer Service](https://www.g2.com/compare/certinia-ps-cloud-vs-zendesk-for-customer-service) - [Certinia PS Cloud vs Jira Service Management](https://www.g2.com/compare/certinia-ps-cloud-vs-jira-service-management) - [Certinia PS Cloud vs Dynamics 365 Sales](https://www.g2.com/compare/certinia-ps-cloud-vs-dynamics-365-sales) ### 7. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,947 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to ConnectWise PSA, ServiceNow IT Service Management is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with ConnectWise PSA: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ConnectWise PSA vs ServiceNow IT Service Management](https://www.g2.com/compare/connectwise-psa-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Accelo](https://www.g2.com/compare/accelo-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Certinia PS Cloud](https://www.g2.com/compare/certinia-ps-cloud-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-servicenow-it-service-management) ### 8. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,016 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to ConnectWise PSA, Zendesk for Customer Service is: - Slower to reach roi - Easier to set up - More usable Categories in common with ConnectWise PSA: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [ConnectWise PSA vs Zendesk for Customer Service](https://www.g2.com/compare/connectwise-psa-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Autotask](https://www.g2.com/compare/autotask-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Accelo](https://www.g2.com/compare/accelo-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Certinia PS Cloud](https://www.g2.com/compare/certinia-ps-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-zendesk-for-customer-service) ### 9. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 991 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to ConnectWise PSA, Jira Service Management is: - Easier to set up - Easier to do business with - Better at support Categories in common with ConnectWise PSA: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [ConnectWise PSA vs Jira Service Management](https://www.g2.com/compare/connectwise-psa-vs-jira-service-management) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Jira Service Management vs Accelo](https://www.g2.com/compare/accelo-vs-jira-service-management) - [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [Jira Service Management vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-jira-service-management) - [Jira Service Management vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-jira-service-management) - [Jira Service Management vs Certinia PS Cloud](https://www.g2.com/compare/certinia-ps-cloud-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Jira Service Management vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-jira-service-management) ### 10. [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) By Microsoft **Average Rating:** 3.8/5 **Total Reviews:** 1,623 Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises. Reviewers say compared to ConnectWise PSA, Dynamics 365 Sales is: - Slower to reach roi - Easier to set up - Easier to admin Categories in common with ConnectWise PSA: [CRM](https://www.g2.com/categories/crm) **Compare:** [ConnectWise PSA vs Dynamics 365 Sales](https://www.g2.com/compare/connectwise-psa-vs-dynamics-365-sales) **Compare Dynamics 365 Sales with other alternatives:** - [Dynamics 365 Sales vs Autotask](https://www.g2.com/compare/autotask-vs-dynamics-365-sales) - [Dynamics 365 Sales vs Accelo](https://www.g2.com/compare/accelo-vs-dynamics-365-sales) - [Dynamics 365 Sales vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/dynamics-365-sales-vs-manageengine-servicedesk-plus) - [Dynamics 365 Sales vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-dynamics-365-sales) - [Dynamics 365 Sales vs HubSpot Sales Hub](https://www.g2.com/compare/dynamics-365-sales-vs-hubspot-sales-hub) - [Dynamics 365 Sales vs Certinia PS Cloud](https://www.g2.com/compare/certinia-ps-cloud-vs-dynamics-365-sales) - [Dynamics 365 Sales vs ServiceNow IT Service Management](https://www.g2.com/compare/dynamics-365-sales-vs-servicenow-it-service-management) - [Dynamics 365 Sales vs Zendesk for Customer Service](https://www.g2.com/compare/dynamics-365-sales-vs-zendesk-for-customer-service) - [Dynamics 365 Sales vs Jira Service Management](https://www.g2.com/compare/dynamics-365-sales-vs-jira-service-management) --- ## ConnectWise PSA Alternatives FAQs ### How does ConnectWise PSA compare to Autotask? According to G2 data, [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) holds an average rating of 4.0/5 from 582 reviews, while [Autotask](https://www.g2.com/products/autotask/reviews) leads with a 4.3/5 average rating across 590 reviews. Autotask outperforms ConnectWise PSA across all measured dimensions, including Better at Meeting Requirements (8.5 vs 8.4), More Usable (7.9 vs 7.4), Easier to Set Up (7.4 vs 6.6), Easier to Administer (7.6 vs 7.4), Better at Support (8.2 vs 7.5), and Easier to Do Business With (8.4 vs 7.7), with differences ranging from 0.1 to 0.8 points. Users praise ConnectWise PSA for its extensive feature richness, integration capabilities, and customization options, with 36 mentions of ease of use and 21 mentions of integration. However, it faces criticism for a steep learning curve (24 mentions), poor customer support (16 mentions), and performance issues including slow loading and complexity. Autotask is favored for its ease of use (65 mentions), strong integrations (49 mentions), ticket management (43 mentions), and automation (30 mentions). Its cons include complexity (24 mentions), learning curve (18 mentions), and an outdated, sometimes clunky interface (13 mentions). Both platforms have complex interfaces and require time to master, but Autotask's stronger support, higher usability scores, and more positive user sentiment on automation and integrations make it a more efficient and user-friendly choice for managing MSP operations according to G2 reviews. ### What are the best alternatives to ConnectWise PSA? The best alternatives to ConnectWise PSA based on G2 user reviews include [Autotask](https://www.g2.com/products/autotask/reviews) (4.3/5 stars, 590 reviews), [Accelo](https://www.g2.com/products/accelo/reviews) (4.4/5 stars, 554 reviews), [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) (4.2/5 stars, 249 reviews), [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) (4.4/5 stars, 25,803 reviews), [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) (4.4/5 stars, 13,814 reviews), [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) (4.3/5 stars, 712 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1,867 reviews), [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) (4.3/5 stars, 6,947 reviews), and [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 981 reviews). These alternatives generally score higher in ease of administration, usability, setup, and customer support compared to ConnectWise PSA. ### What features do alternatives offer that ConnectWise PSA does not? Alternatives to ConnectWise PSA offer social collaboration features and social network integration, which ConnectWise PSA lacks natively. This includes enhanced team collaboration tools and integration with social platforms to streamline communication and engagement. ### Which Help Desk tools do reviewers recommend instead of ConnectWise PSA? Reviewers recommend alternatives such as [Autotask](https://www.g2.com/products/autotask/reviews) for its comprehensive ticketing, project management, and automation capabilities that centralize MSP operations efficiently. [Accelo](https://www.g2.com/products/accelo/reviews) is praised for its all-in-one platform combining CRM, project management, time tracking, and billing with strong automation and integration features. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) is favored for its ITIL-aligned workflows, ticket automation, and asset management. [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) is highlighted for its AI-powered automation, pipeline visibility, and extensive customization. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) is recommended for its intuitive interface, automation, and seamless integration with marketing and sales tools. [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) is noted for its native Salesforce integration, unified project and financial management, and AI-driven resource optimization. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is valued for its centralized IT workflows, automation, and enterprise-grade scalability. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) is appreciated for its omnichannel support, automation, and customizable reporting. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is recommended for its flexible workflows, strong integration with Atlassian tools, and automation capabilities. These alternatives address usability, automation, integration, and support challenges noted in ConnectWise PSA reviews, making them preferred choices for help desk and PSA needs. ### Why do users choose Autotask over ConnectWise PSA? Users choose [Autotask](https://www.g2.com/products/autotask/reviews) over ConnectWise PSA primarily due to its higher ease of use and better support experience. Autotask has 65 mentions of ease of use compared to ConnectWise PSA's 36, and scores 8.2 versus 7.5 in Better at Support dimension, reflecting more reliable and responsive customer service. Autotask's comprehensive integration ecosystem, especially with other Kaseya products like Datto RMM and IT Glue, is frequently highlighted with 49 mentions of integrations, enabling streamlined workflows and reducing tool sprawl. Its automation capabilities, praised in 30 reviews, help reduce manual tasks and improve operational efficiency. Additionally, Autotask's higher scores in usability (7.9 vs 7.4) and ease of administration (7.6 vs 7.4) contribute to a smoother user experience. Users appreciate its centralized platform for ticketing, project management, billing, and reporting, which supports efficient MSP operations. 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