All in one system, enter time, create quote, deal and project plan. Review collected by and hosted on G2.com.

need to improve the system for scheduling, especially the commit task, when there is a huge change to the project timeline. Review collected by and hosted on G2.com.

It helps in forecasting the future by analysing the past trends Review collected by and hosted on G2.com.

Past data may not be representative of future so it has to be dealt with a pinch of salt Review collected by and hosted on G2.com.

Visibility over lots of different aspects - able to see all client comms from everyone

Project management tool is handy for scheduling lots of different people and seeing their availability Review collected by and hosted on G2.com.

Having to move a project that is already committed is really hard

Some things take too many steps to do

Not super intuitive

Takes a while to set up projects

Steep learning curve Review collected by and hosted on G2.com.

We use Accelo everyday for our bsiness and one of the best things about Accelo is that it can replace a lot of tools and centralise the work and company information in one place, from emails, tickets, projects, invoices, etc. it has the ability to integrate to a handful of common tools. Customer support is fantastic and always quick to respond. A lot can be customised to suit various workflows. The time tracking is fantastic in being able to track time on mostly everything, without needing to use a different tool. Review collected by and hosted on G2.com.

Like any PSA tool, it can take some time to setup. The downside to having everything in a central place is when you rely on it, when somethings don't work or some integrations being a bit basic, it can be difficult to then want to use it as central information. Lots of feature requests which seem to be coated in dust from years ago, but with the new V4 update, I'd love to see some of these feature requests actually actioned to make Accelo into a greater product! Review collected by and hosted on G2.com.

Accelo has lots of features. more than are needed Review collected by and hosted on G2.com.

There are multiple ways of doing things that are confusing for teams, you have to go through way to many steps to complete a simple task. Their training for my team only covered the very basics and when requesting training multiple times I recieved little support or costs of over $5000 for things we should have been trained in from the beginning. When trying to get assistance because we were unhappy with their product and service they just kept trying to sign us onto longer contract commitments rather than helping us out. we used Accelo since 2020 until November 2024 and we should have dropped it after 3 months of trying it out. big mistake. A warning to others - They are very good on the sell and upsell but once signed up , the service level drops and it feels like a money grab. There are plenty of other systems out there that are less cumbersome , better value and offer better service. Review collected by and hosted on G2.com.

The best feature for us is the rich API. We have been able to deeply customize Accelo to integrate with our myriad of other business tools. Review collected by and hosted on G2.com.

Accelo's advanced reporting features come at a premium and don't account for hours our offices are closed, so we can't use it for accurate response time reporting. Review collected by and hosted on G2.com.

Easy to use across the whole business. Unlike some other platforms, forecast provides data and reports that influence the whole business from finance to the delivery teams.

The project management team have seen huge reductions in admin since moving to Forecast.

The team at Forecast are always working on improvements and new features. Review collected by and hosted on G2.com.

A few 'quick fixes' on the UX could be implemented that would make the user journey much easier.

At the moment not a huge bank of training resources available (I would like to see a bank of videos we could point newbies towards), however the team at FC are always happy to help. Review collected by and hosted on G2.com.

Forecast is the primary tool we use to run our agency, used by all delivery team members daily.

- The UX and UI is simple and intuitive

- It has powerful features without overwhelming you

- The depth of capability with reporting is excellent and helps all levels of the business (C-suite down to juniors) understand what's happening

Our productivy has improved since implenenting the system. Review collected by and hosted on G2.com.

Very little. It's the best tool we've ever used for running the agency.

Sometimes the dependencies between the features and reporting can be a little difficult to get your head around. Fortunately the excellent support makes this easier. Review collected by and hosted on G2.com.

Build for agencies and has all the tools agencies usually struggle finding in other project management systems. The support team is super nice and helpful Review collected by and hosted on G2.com.

There are still some bugs here and there. Specifically, my biggest things are: I dont like how tickets status are not dynamic and how the logic behind retainers goes. Timesheets are also not my favourite as there is a lot of search needed as the system dynamically keeps lots of activities open Review collected by and hosted on G2.com.

The sheer number of fuctions that Accelo offers across the entire agency process: tracking leads and clients; tracking projects, tickets, and tasks; managing retainers, invoices, and billing. Accelo is like a Swiss Army knife for agencies. Plus, the assignment of permissions that allow staff to use those parts of the system applicable to them, along with granularity for many of its functions. The way that Accelo connects to the outside world (particuarly in relation to automatically matching customers to tickets). Once configured, it is the type of system that can fit natually into being used all day, every day, without strain inside an agency. (Note that it might have applicability outside of agencies, but I have only used in an agency environment.) Finally, there are mobile versions. I have montiored things on a phone and done work on a tablet. Not recommending that for daily operations, but it was very helpful in a pinch. Review collected by and hosted on G2.com.

The only downside is the new logo. It doesn't show up when using Accelo in dark mode in a browser. That makes it hard to find Accelo in a sea of tabs. Other than that, there is a lot to love with Accelo. Review collected by and hosted on G2.com.