I don't have to think about Accelo, it's stable, efficient and just works. It does everything I need and more. Implementation team did a great job and when I need support they're responsive and helpful. Review collected by and hosted on G2.com.

Better than the previous tools I've ever used so no complaints from us! Review collected by and hosted on G2.com.

Accelo is easy to use, efficient and the features are very useful - it has elevated our project management tremendously.

The implimentation was thorough and the team are always on hand to help and support!

We use Accelo every day and the intergrations with Hubspot and Xero are super useful Review collected by and hosted on G2.com.

Getting used to the terminology and pre scheduling Review collected by and hosted on G2.com.

As our low volt campany continues to grow in different directions, Accelo is able to grow along with us. Integrating sales, project management, service calls, and billing in one platform has been more than worth the effort. The team behind Accelo continues to provide excellent support, quickly and clearly, with options and best practices. We use Accelo at every level of our company, from full time office staff to full time field techs. As the team grows, adding users is a simple process. Regardless of the platform, be it PC or mobile, we are able to onboard a new tech quickly with minimal learing curve on Accelo. The day to day functions of the platform, from scheudling to accessing client data, allow us to be fluid and grow. With the new version 4 rolling out, we have found new features and functions that make the processes of scheduling and tasks even easier to use. Review collected by and hosted on G2.com.

The mobile app is the weakest point from a management perspective. For the end-user in the field, the function is enough on Android and iOS, but the web portal is more potent for management and billing. Client facing portal is something we have not used. Review collected by and hosted on G2.com.

Alleco can be simple to use for the majority of your company, but also have the capacity to be extremely in depth and able to be tailored to however your company uses it. Review collected by and hosted on G2.com.

Can be a bit confusing at first, takes a while to fully explore and understand Review collected by and hosted on G2.com.

The softweare is user friendly once training has been completed. We use it everyday, all day in the office and it handles everything for us from job quotes, to active jobs and projects. And once the jobs are complte it integrates with our Quickbooks to close a jobs and send it over for billing. Review collected by and hosted on G2.com.

We function on job and client codes, which was not something immediately offered when we began using the software. However customer support built this in for us in our client and project entries. Review collected by and hosted on G2.com.

It's a system that makes sense. A CRM that handles almost everything from sales to invoice. Review collected by and hosted on G2.com.

Setting up retainer billing or setting up token-based billing. Review collected by and hosted on G2.com.

Integration across modules and visibility of different information. Review collected by and hosted on G2.com.

Sometimes reporting is not very insightful and the platform keeps some unnecessary features. The new view is also not good. Review collected by and hosted on G2.com.

Accelo has many functions that are very customizable. This allowed us to tailor our CRM to our business. Also the support we received for on boarding was truly exceptional. Review collected by and hosted on G2.com.

It is a strong learning curve. In order to get the team using the system we had to roll it out in pieces. Review collected by and hosted on G2.com.

We were able to consolidate and unify: contact management, sales pipeline, project setup and timesheeting, payments and ticketing in to a single, integrated experience. Removing the various stand-alone solutions we used, both paid services and custom-development.

The implementation, setup and configuration and onboarding was excellent, and the adoption specialists in Accelo team in region really knew their way around typical customer scenarios and how to apply with the different modules. We knew alot of what we did was not unique, and in places not very efficient and the skillful way they guided us through the implementation really showed an understanding of both the platform, typical customer needs and implementation patterns, and when we had really unique requirements - how to address them.

It integrates into our core productivity suite on 365 for linking to calendar, communications and there's a mobile app which is essential for mobile professionsal services consultants. This enables us to track timesheets, job management, and lead to sale to project conversion at the point of where we work - and not constantly changing between platforms. Because we have our project delivery and ticketing in the platform, we all use various modules in the suite every day.

Where we've had issues with functionality, or in one case problems from post v4 enhancement releases changing how functionality works, the support team have been great. They always within SLA, really understand the product, and when we end-up with product team behind support the hand-off is seamless. Again the process is really well managed. Most things were readily resolved, the odd one which couldnt be has, in 1 case, resulted in our contributing to the development backlog and roadmap investment. Review collected by and hosted on G2.com.

There are some annoyances, and most are minor so far. Mostly little things like:

1. Creating appointment for Microsoft Teams meeting doesnt get automatically captured by Accelo events in time-tracking, like creating a standard meeting or appointment in Outlook calendar - even though both create the same underlying booking;

2. updates to the mobile app made 1 key activities with time-management more difficult when the feature was moved, and functionaly was reduced over previous release. Unfortunately mobile app was a primary purchasing feature for one of the Director(s), so this didn't go down well.

3. the contact management UX updates with v4 release removed multi-column filtering, or using alternative columns, besides contact's name, to sort.

4. the fact you can't add multiple task-owners in project, means time-tracking becomes a bit skewed Review collected by and hosted on G2.com.

What I like best about Accelo is its seamless ability to bring all aspects of project and client management into one centralized platform. The automation features are a standout—repetitive tasks like time tracking, invoicing, and progress updates are handled effortlessly, saving us significant time and reducing the chance of human error. Review collected by and hosted on G2.com.

While Accelo is an excellent tool overall, there are a few areas where it could improve. The customisation options, while robust, can sometimes feel a bit limited, especially when trying to tailor certain workflows or reports to fit unique business needs. Review collected by and hosted on G2.com.