--- title: Accelo Reviews meta\_title: 'Accelo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 685 reviews by the users' company size, role or industry to find out how Accelo works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 685 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Accelo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. [(34 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591167&qs=pros-and-cons#reviews) Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. [(29 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591194&qs=pros-and-cons#reviews) Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. [(26 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597755&qs=pros-and-cons#reviews) Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. [(24 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1594344&qs=pros-and-cons#reviews) Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. [(24 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592297&qs=pros-and-cons#reviews) Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. [(20 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599089&qs=pros-and-cons#reviews) Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. [(19 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1590635&qs=pros-and-cons#reviews) Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. [(16 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597308&qs=pros-and-cons#reviews) Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. [(12 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599959&qs=pros-and-cons#reviews) Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. [(12 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592085&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Accelo ##### 1. Ease of Use Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. [ See 34 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591167&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you like about Accelo? The way it helps us organization our information and it's functionality. ##### 2. Project Management Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. [ See 29 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591194&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you like about Accelo? I appreciate that Accelo can be used in so many ways -- I'm sure there are a ton of features I haven't used at all. It is customizable, including esti CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ##### 3. Efficiency Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. [ See 26 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597755&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you like about Accelo? The way it helps us organization our information and it's functionality. ##### 4. Client Management Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. [ See 24 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1594344&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you like about Accelo? I appreciate that Accelo can be used in so many ways -- I'm sure there are a ton of features I haven't used at all. It is customizable, including esti CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ##### 5. Task Management Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. [ See 24 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592297&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you like about Accelo? Accelo ensures it is simple to keep clients, projects, and tasks organized in one place. Having the ability to delegate tasks, report time, and stay o ### 5 Cons or Disadvantages of Accelo ##### 1. Missing Features Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. [ See 20 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599089&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you dislike about Accelo? The reports interface is clunky and it is hard to know exactly what report will include by its description. It has been a bit of trial and error to fi ![Joe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe W.") JW Joe W. Small-Business (50 or fewer emp.) 4.0/5 "Unified CRM and Billing Platform with Room for Email Improvements" What do you dislike about Accelo? Accelo has some shortcomings, one major feature on the email that I would love to see is a "save as draft." If you click away from an email or get pul ##### 2. Learning Curve Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. [ See 19 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1590635&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you dislike about Accelo? It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you dislike about Accelo? The transition between the old version and the new version can be a bit tricky because certain functionalities might not be accessible right away or i ##### 3. Limited Features Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. [ See 16 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597308&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you dislike about Accelo? The reports interface is clunky and it is hard to know exactly what report will include by its description. It has been a bit of trial and error to fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "All-in-One Platform That Streamlines Operations and Boosts Efficiency" What do you dislike about Accelo? Accelo is not suitable for small companies, it has overwhelming and complex configurations demands Some modules on mobile app are not well polished a ##### 4. Complexity Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. [ See 12 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599959&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you dislike about Accelo? It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you dislike about Accelo? The transition between the old version and the new version can be a bit tricky because certain functionalities might not be accessible right away or i ##### 5. Limited Customization Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. [ See 12 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592085&qs=pros-and-cons#reviews) See Related User Reviews ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you dislike about Accelo? I wish there was a little more room for customization. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamlined Operations and Seamless Integrations with Accelo" What do you dislike about Accelo? Accelo has not kept up with investing in their interface, which makes the platform less competitive and less appealing. We encounter significant issue ![Xixi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Xixi M.") XM Xixi M. Head of design and ux Small-Business (50 or fewer emp.) 6/29/2025 "Head of Design and UX" 2.5/5 What do you like best about Accelo? All in one system, enter time, create quote, deal and project plan. Review collected by and hosted on G2.com. What do you dislike about Accelo? need to improve the system for scheduling, especially the commit task, when there is a huge change to the project timeline. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? All in one system so its more seamless for all purpose. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-11345123/official_response/edit) Thanks, Xixi! We're happy to hear Accelo’s all-in-one platform is helping to seamlessly align your workflows. Scheduling is a key focus area as we continue to drive new innovation into the platform and our roadmap has some exciting new releases planned. We appreciate you sharing your experience and being part of the Accelo community! Validated ReviewerIncentivizedSource: Seller invite ![Shivangi J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivangi J.") SJ Shivangi J. Intermediate Corporate Accountant (Real Estate Industry) Small-Business (50 or fewer emp.) 6/27/2025 "Forecasting future trends" 5/5 What do you like best about Accelo? It helps in forecasting the future by analysing the past trends Review collected by and hosted on G2.com. What do you dislike about Accelo? Past data may not be representative of future so it has to be dealt with a pinch of salt Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? It is helping in understanding possible future outcomes and taking decisions now based on that Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/30/2025 "Very handy tool, still some issues to clean up" 4/5 What do you like best about Accelo? Visibility over lots of different aspects - able to see all client comms from everyone Project management tool is handy for scheduling lots of different people and seeing their availability Review collected by and hosted on G2.com. What do you dislike about Accelo? Having to move a project that is already committed is really hard Some things take too many steps to do Not super intuitive Takes a while to set up projects Steep learning curve Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Clear visibility over time left in projects - billable vs non billable hours Tracking projects Client comms Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10179156/official_response/edit) Thanks for the thoughtful review! We're glad Accelo is helping bring clarity to project tracking, time management, and client communications. We know ease of use is key, and we’re continuously improving the experience to make your workflows even smoother. Excited to keep supporting your success! Validated ReviewerIncentivizedSource: Seller invite ![Mitch B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitch B.") MB Mitch B. CEO & Digital Strategist Small-Business (50 or fewer emp.) 8/30/2024 "Powerful software to run a business." 5/5 What do you like best about Accelo? We use Accelo everyday for our bsiness and one of the best things about Accelo is that it can replace a lot of tools and centralise the work and company information in one place, from emails, tickets, projects, invoices, etc. it has the ability to integrate to a handful of common tools. Customer support is fantastic and always quick to respond. A lot can be customised to suit various workflows. The time tracking is fantastic in being able to track time on mostly everything, without needing to use a different tool. Review collected by and hosted on G2.com. What do you dislike about Accelo? Like any PSA tool, it can take some time to setup. The downside to having everything in a central place is when you rely on it, when somethings don't work or some integrations being a bit basic, it can be difficult to then want to use it as central information. Lots of feature requests which seem to be coated in dust from years ago, but with the new V4 update, I'd love to see some of these feature requests actually actioned to make Accelo into a greater product! Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Accelo solves our problems of time tracking and centralising client information, we can see all of our clients projects, tasks, tickets, and emails back and forth, without having to switch multiple apps or lose information. This saves a time and makes Accelo a single source of truth. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10073257/official_response/edit) Thanks for your thoughtful review! We're thrilled to hear how Accelo helps centralize your business operations and streamlines time tracking. We appreciate your feedback on feature requests and are excited to build upon the V4 release with additional feature updates to make Accelo even better for your business! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 11/12/2024 "overcomplicated, poor service and terrible training" 1/5 What do you like best about Accelo? Accelo has lots of features. more than are needed Review collected by and hosted on G2.com. What do you dislike about Accelo? There are multiple ways of doing things that are confusing for teams, you have to go through way to many steps to complete a simple task. Their training for my team only covered the very basics and when requesting training multiple times I recieved little support or costs of over $5000 for things we should have been trained in from the beginning. When trying to get assistance because we were unhappy with their product and service they just kept trying to sign us onto longer contract commitments rather than helping us out. we used Accelo since 2020 until November 2024 and we should have dropped it after 3 months of trying it out. big mistake. A warning to others - They are very good on the sell and upsell but once signed up , the service level drops and it feels like a money grab. There are plenty of other systems out there that are less cumbersome , better value and offer better service. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? It was supposed to assist in managing projects, clients, team members and invoicing - Whist it did that it did it very poorly Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10497854/official_response/edit) Thank you for your honest feedback. We’re sorry to hear your experience fell short and appreciate you sharing your concerns. Simplifying workflows, improving training, and enhancing support are priorities we’re actively addressing. Tailored training resources and best practice setup recommendations are two core implementation initiatives we have already started rolling out to every client we partner with. If you’re open to it, we’d welcome a conversation to learn more and ensure your input guides our improvements. Current UserValidated ReviewerSource: Organic ![Mitch B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitch B.") MB Mitch B. Director of Client Operations Small-Business (50 or fewer emp.) 1/26/2022 "Excellent email integration, expansive API for customizations, glad to have chosen this solution" 4.5/5 What do you like best about Accelo? The best feature for us is the rich API. We have been able to deeply customize Accelo to integrate with our myriad of other business tools. Review collected by and hosted on G2.com. What do you dislike about Accelo? Accelo's advanced reporting features come at a premium and don't account for hours our offices are closed, so we can't use it for accurate response time reporting. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Accelo provides a solid ticketing system, project tracking with milestones and dependencies, and billing/invoicing. The system is easier to train new employees to use than competitors. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-4677626/official_response/edit) Thank you so much for sharing your experience! We're thrilled to hear how the API has empowered your team to create seamless integrations with your business tools. Your feedback about advanced reporting is incredibly helpful — we’re exploring ways to make these features even more powerful in future releases. 1/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kate V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate V.") KV Kate V. Digital Project Manager Mid-Market (51-1000 emp.) 8/2/2024 "A Project Management Platform that supports your whole business" 4/5 What do you like best about Accelo? Easy to use across the whole business. Unlike some other platforms, forecast provides data and reports that influence the whole business from finance to the delivery teams. The project management team have seen huge reductions in admin since moving to Forecast. The team at Forecast are always working on improvements and new features. Review collected by and hosted on G2.com. What do you dislike about Accelo? A few 'quick fixes' on the UX could be implemented that would make the user journey much easier. At the moment not a huge bank of training resources available (I would like to see a bank of videos we could point newbies towards), however the team at FC are always happy to help. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? recent improvements in allocations (not yet fully rolled out accross our business but those that are using it, are finding it useful) improvements to period locking on retainers (although until the expenses are factored in, this feature isnt as useful as it will be!) Review collected by and hosted on G2.com. Show More Response from Anthony Parker of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-9952545/official_response/edit) Thank you for taking the time to submit a review Katie, we are very pleased to hear the impact Forecast has had on the team and the sold 4 star rating! We value your feedback and have some good news regarding training resources. Your Account Manager will tell you more during your upcoming call. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon M.") JM Jon M. Operations Director Marketing and Advertising Mid-Market (51-1000 emp.) 8/1/2024 "Improved our collaboration, productivity & reporting massively" 5/5 What do you like best about Accelo? Forecast is the primary tool we use to run our agency, used by all delivery team members daily. - The UX and UI is simple and intuitive - It has powerful features without overwhelming you - The depth of capability with reporting is excellent and helps all levels of the business (C-suite down to juniors) understand what's happening Our productivy has improved since implenenting the system. Review collected by and hosted on G2.com. What do you dislike about Accelo? Very little. It's the best tool we've ever used for running the agency. Sometimes the dependencies between the features and reporting can be a little difficult to get your head around. Fortunately the excellent support makes this easier. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? We now have the most powerful reporting ever availabe to the agency, in a way that is largely a pleasure to use (compared to alternatives we've tried), whilst driving better collaboration and productivity. Review collected by and hosted on G2.com. Show More Response from Anthony Parker of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-9949600/official_response/edit) Thank you for this five star review and your feedback Jon, we truly appreciate the partnership we have with you and the wider team! Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Amalia U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amalia U.") AU Amalia U. Account Manager Small-Business (50 or fewer emp.) 9/2/2024 "Great system - still some limitation on the functionality and customisation possible" 3.5/5 What do you like best about Accelo? Build for agencies and has all the tools agencies usually struggle finding in other project management systems. The support team is super nice and helpful Review collected by and hosted on G2.com. What do you dislike about Accelo? There are still some bugs here and there. Specifically, my biggest things are: I dont like how tickets status are not dynamic and how the logic behind retainers goes. Timesheets are also not my favourite as there is a lot of search needed as the system dynamically keeps lots of activities open Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Accelo is making my life with retainers and projects easier with all the tools it has. It is also facilitating the visibility of projects for clients. Makes it a very easy one stop shop to have everything together which is great! Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10159957/official_response/edit) Thank you for your review! We're glad to hear Accelo is helping simplify your retainer and project management while providing a clear view for your clients. We appreciate your feedback on tickets, timesheets, and retainers. Our team is aware of these areas and we're continuously working on improvements to enhance the platform’s functionality and customization options! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/10/2024 "Powerful Communication Tools for the Entire Organization" 4.5/5 What do you like best about Accelo? The sheer number of fuctions that Accelo offers across the entire agency process: tracking leads and clients; tracking projects, tickets, and tasks; managing retainers, invoices, and billing. Accelo is like a Swiss Army knife for agencies. Plus, the assignment of permissions that allow staff to use those parts of the system applicable to them, along with granularity for many of its functions. The way that Accelo connects to the outside world (particuarly in relation to automatically matching customers to tickets). Once configured, it is the type of system that can fit natually into being used all day, every day, without strain inside an agency. (Note that it might have applicability outside of agencies, but I have only used in an agency environment.) Finally, there are mobile versions. I have montiored things on a phone and done work on a tablet. Not recommending that for daily operations, but it was very helpful in a pinch. Review collected by and hosted on G2.com. What do you dislike about Accelo? The only downside is the new logo. It doesn't show up when using Accelo in dark mode in a browser. That makes it hard to find Accelo in a sea of tabs. Other than that, there is a lot to love with Accelo. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Helps me keep up with my workflow and keep track of time for projects, tickets, tasks, and retainers. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10231582/official_response/edit) Thank you for your feedback! Our team also knows the struggle of a sea of tabs, and an update is coming soon! Glad to hear you're enjoying the platform overall! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Scoro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scoro") Scoro 4.5/5(505) ](https://www.g2.com/products/scoro/reviews) [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,114) ](https://www.g2.com/products/monday-com/reviews) [ ![BigTime](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BigTime") BigTime 4.5/5(1,760) ](https://www.g2.com/products/bigtime/reviews) [ View All Alternatives ](https://www.g2.com/products/accelo/competitors/alternatives) ##### Categories on G2 [Work Management](https://www.g2.com/categories/work-management)[Project Collaboration](https://www.g2.com/categories/project-collaboration)[Project Management](https://www.g2.com/categories/project-management) [Work Management](https://www.g2.com/categories/work-management)[Project Collaboration](https://www.g2.com/categories/project-collaboration)[Project Management](https://www.g2.com/categories/project-management)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Task Management](https://www.g2.com/categories/task-management-software)[Time Tracking](https://www.g2.com/categories/time-tracking-software)[Project and Portfolio Management](https://www.g2.com/categories/project-and-portfolio-management)[Billing](https://www.g2.com/categories/billing)[Contract Management](https://www.g2.com/categories/contract-management)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Resource Management](https://www.g2.com/categories/resource-management)[CPQ](https://www.g2.com/categories/cpq)[Client Portal](https://www.g2.com/categories/client-portal)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which academic advising tools provide same-day support for emergency schedule changes and placement adjustments?](https://www.g2.com/discussions/which-academic-advising-tools-provide-same-day-support-for-emergency-schedule-changes-and-placement-adjustments)[Which enterprise-grade digital advertising intelligence platforms work best for brands running heavy programmatic buys that need competitive spend data without paying for a custom data vendor?](https://www.g2.com/discussions/which-enterprise-grade-digital-advertising-intelligence-platforms-work-best-for-brands-running-heavy-programmatic-buys-that-need-competitive-spend-data-without-paying-for-a-custom-data-vendor%20)[Is Award Force worth it for awards management?](https://www.g2.com/discussions/is-award-force-worth-it-for-awards-management) [What is the top media and influencer targeting software for agencies?](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies)[Top AI tools for contract review and legal research](https://www.g2.com/discussions/what-are-the-top-ai-tools-for-contract-review-and-legal-research)[Pros and Cons Details](https://www.g2.com/products/accelo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)