--- title: Accelo Reviews meta\_title: 'Accelo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 685 reviews by the users' company size, role or industry to find out how Accelo works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 685 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Accelo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. [(34 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591167&qs=pros-and-cons#reviews) Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. [(29 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591194&qs=pros-and-cons#reviews) Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. [(26 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597755&qs=pros-and-cons#reviews) Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. [(24 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1594344&qs=pros-and-cons#reviews) Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. [(24 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592297&qs=pros-and-cons#reviews) Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. [(20 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599089&qs=pros-and-cons#reviews) Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. [(19 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1590635&qs=pros-and-cons#reviews) Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. [(16 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597308&qs=pros-and-cons#reviews) Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. [(12 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599959&qs=pros-and-cons#reviews) Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. [(12 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592085&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Accelo ##### 1. Ease of Use Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. [ See 34 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591167&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you like about Accelo? The way it helps us organization our information and it's functionality. ##### 2. Project Management Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. [ See 29 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591194&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you like about Accelo? I appreciate that Accelo can be used in so many ways -- I'm sure there are a ton of features I haven't used at all. It is customizable, including esti CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ##### 3. Efficiency Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. [ See 26 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597755&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you like about Accelo? The way it helps us organization our information and it's functionality. ##### 4. Client Management Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. [ See 24 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1594344&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you like about Accelo? I appreciate that Accelo can be used in so many ways -- I'm sure there are a ton of features I haven't used at all. It is customizable, including esti CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ##### 5. Task Management Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. [ See 24 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592297&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you like about Accelo? Accelo ensures it is simple to keep clients, projects, and tasks organized in one place. Having the ability to delegate tasks, report time, and stay o ### 5 Cons or Disadvantages of Accelo ##### 1. Missing Features Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. [ See 20 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599089&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you dislike about Accelo? The reports interface is clunky and it is hard to know exactly what report will include by its description. It has been a bit of trial and error to fi ![Joe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe W.") JW Joe W. Small-Business (50 or fewer emp.) 4.0/5 "Unified CRM and Billing Platform with Room for Email Improvements" What do you dislike about Accelo? Accelo has some shortcomings, one major feature on the email that I would love to see is a "save as draft." If you click away from an email or get pul ##### 2. Learning Curve Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. [ See 19 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1590635&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you dislike about Accelo? It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you dislike about Accelo? The transition between the old version and the new version can be a bit tricky because certain functionalities might not be accessible right away or i ##### 3. Limited Features Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. [ See 16 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597308&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you dislike about Accelo? The reports interface is clunky and it is hard to know exactly what report will include by its description. It has been a bit of trial and error to fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "All-in-One Platform That Streamlines Operations and Boosts Efficiency" What do you dislike about Accelo? Accelo is not suitable for small companies, it has overwhelming and complex configurations demands Some modules on mobile app are not well polished a ##### 4. Complexity Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. [ See 12 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599959&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you dislike about Accelo? It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you dislike about Accelo? The transition between the old version and the new version can be a bit tricky because certain functionalities might not be accessible right away or i ##### 5. Limited Customization Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. [ See 12 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592085&qs=pros-and-cons#reviews) See Related User Reviews ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you dislike about Accelo? I wish there was a little more room for customization. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamlined Operations and Seamless Integrations with Accelo" What do you dislike about Accelo? Accelo has not kept up with investing in their interface, which makes the platform less competitive and less appealing. We encounter significant issue ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 8/19/2025 "Great features and reasonable cost" 5/5 What do you like best about Accelo? I don't have to think about Accelo, it's stable, efficient and just works. It does everything I need and more. Implementation team did a great job and when I need support they're responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Accelo? Better than the previous tools I've ever used so no complaints from us! Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? I'm able to easily track and invoice my T&M contracts. Ticketing automation has been solid and onboarding was great to get it all set up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 8/27/2025 "Friendly, helpful and super efficient" 4.5/5 What do you like best about Accelo? Accelo is easy to use, efficient and the features are very useful - it has elevated our project management tremendously. The implimentation was thorough and the team are always on hand to help and support! We use Accelo every day and the intergrations with Hubspot and Xero are super useful Review collected by and hosted on G2.com. What do you dislike about Accelo? Getting used to the terminology and pre scheduling Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Resourcing and scheduling has been made easier with Accelo Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![David R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David R.") DR David R. Director of Implementation Small-Business (50 or fewer emp.) 8/10/2021 "Powerful Platform, Customizable, Excellent Support Team, Regular Useful Updates" 5/5 What do you like best about Accelo? As our low volt campany continues to grow in different directions, Accelo is able to grow along with us. Integrating sales, project management, service calls, and billing in one platform has been more than worth the effort. The team behind Accelo continues to provide excellent support, quickly and clearly, with options and best practices. We use Accelo at every level of our company, from full time office staff to full time field techs. As the team grows, adding users is a simple process. Regardless of the platform, be it PC or mobile, we are able to onboard a new tech quickly with minimal learing curve on Accelo. The day to day functions of the platform, from scheudling to accessing client data, allow us to be fluid and grow. With the new version 4 rolling out, we have found new features and functions that make the processes of scheduling and tasks even easier to use. Review collected by and hosted on G2.com. What do you dislike about Accelo? The mobile app is the weakest point from a management perspective. For the end-user in the field, the function is enough on Android and iOS, but the web portal is more potent for management and billing. Client facing portal is something we have not used. Review collected by and hosted on G2.com. Recommendations to others considering Accelo: Understand that you are buying into a custom product and will need to put forth some effort to fine tune the system to your needs. This is the nature of a custom system. The return on your time and money is well spent with Accelo. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? This platform allowed us to centralize and streamline our scheduling, project maangement, and service tracking, as well as to be able to better visualize the labor and monetary aspects of our work. We can better track all metrics internally and in near real-time, resulting in increased profit and customer satisfaction. The ability to have data flow between the office and the field allows us to support customers in one call. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-4923963/official_response/edit) Thank you for your detailed and thoughtful review! We love to hear about how Accelo has supported your growth and streamlined your operations across sales, project management, and service tracking. Your feedback on the mobile app is well received and we are committed to continuous improvement based on your valuable insights – they help us refine our platform to better serve your professional service business needs! 12/17/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cooper S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cooper S.") CS Cooper S. Digital Marketing Specialist Small-Business (50 or fewer emp.) 5/27/2025 "Extremely Powerful Tool for Businesses" 4.5/5 What do you like best about Accelo? Alleco can be simple to use for the majority of your company, but also have the capacity to be extremely in depth and able to be tailored to however your company uses it. Review collected by and hosted on G2.com. What do you dislike about Accelo? Can be a bit confusing at first, takes a while to fully explore and understand Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Easy time tracking across companies, tracking time into separate projects and making sure all assigned work is being progressed on. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-11227656/official_response/edit) Appreciate the kind words, Cooper! It's great to hear you're finding value in Accelo’s balance of simplicity and depth. Your use of time tracking to drive progress is exactly what we love to see. We're here to keep supporting your journey as your team unlocks even more capabilities. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tim D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim D.") TD Tim D. CEO Small-Business (50 or fewer emp.) 2/18/2025 "Accelo Helps Run Our Advertising Agency" 4.5/5 What do you like best about Accelo? The softweare is user friendly once training has been completed. We use it everyday, all day in the office and it handles everything for us from job quotes, to active jobs and projects. And once the jobs are complte it integrates with our Quickbooks to close a jobs and send it over for billing. Review collected by and hosted on G2.com. What do you dislike about Accelo? We function on job and client codes, which was not something immediately offered when we began using the software. However customer support built this in for us in our client and project entries. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Accelo acts as our primary admin tool and software for our office. Everything we work on begins within the system to start and end a project. Review collected by and hosted on G2.com. Show More Response from Accelo of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10854386/official_response/edit) Thanks for your review, Tim! We are glad Accelo simplifies your agency’s workflow from job quotes to project completion and that our team could customize client and job codes to fit your needs. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Founder Mid-Market (51-1000 emp.) 9/11/2025 "Great System, strong api" 4.5/5 What do you like best about Accelo? It's a system that makes sense. A CRM that handles almost everything from sales to invoice. Review collected by and hosted on G2.com. What do you dislike about Accelo? Setting up retainer billing or setting up token-based billing. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Running an agency with insight into how busy individual workers on my team are. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Small-Business (50 or fewer emp.) 8/19/2025 "Good tool for project management" 4/5 What do you like best about Accelo? Integration across modules and visibility of different information. Review collected by and hosted on G2.com. What do you dislike about Accelo? Sometimes reporting is not very insightful and the platform keeps some unnecessary features. The new view is also not good. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Project management, it is benefiting me by getting a. good overview of project information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jeff S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff S.") JS Jeff S. IT Support Small-Business (50 or fewer emp.) 4/8/2025 "Exceptionally functional with good support" 4.5/5 What do you like best about Accelo? Accelo has many functions that are very customizable. This allowed us to tailor our CRM to our business. Also the support we received for on boarding was truly exceptional. Review collected by and hosted on G2.com. What do you dislike about Accelo? It is a strong learning curve. In order to get the team using the system we had to roll it out in pieces. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? The retainer feature has truly helped us create and manage a quarterly workflow. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-11028124/official_response/edit) Thanks so much for the kind words, Jeff! We're glad Accelo’s flexibility and onboarding support helped you get set up for success. Love that the retainer feature is helping with your quarterly workflow! Thanks for being part of the Accelo community. Current UserValidated ReviewerIncentivizedSource: Seller invite JS Jonathan S. Director and Practice Lead. Small-Business (50 or fewer emp.) 12/19/2024 "Integrated, seamless and well supported" 4.5/5 What do you like best about Accelo? We were able to consolidate and unify: contact management, sales pipeline, project setup and timesheeting, payments and ticketing in to a single, integrated experience. Removing the various stand-alone solutions we used, both paid services and custom-development. The implementation, setup and configuration and onboarding was excellent, and the adoption specialists in Accelo team in region really knew their way around typical customer scenarios and how to apply with the different modules. We knew alot of what we did was not unique, and in places not very efficient and the skillful way they guided us through the implementation really showed an understanding of both the platform, typical customer needs and implementation patterns, and when we had really unique requirements - how to address them. It integrates into our core productivity suite on 365 for linking to calendar, communications and there's a mobile app which is essential for mobile professionsal services consultants. This enables us to track timesheets, job management, and lead to sale to project conversion at the point of where we work - and not constantly changing between platforms. Because we have our project delivery and ticketing in the platform, we all use various modules in the suite every day. Where we've had issues with functionality, or in one case problems from post v4 enhancement releases changing how functionality works, the support team have been great. They always within SLA, really understand the product, and when we end-up with product team behind support the hand-off is seamless. Again the process is really well managed. Most things were readily resolved, the odd one which couldnt be has, in 1 case, resulted in our contributing to the development backlog and roadmap investment. Review collected by and hosted on G2.com. What do you dislike about Accelo? There are some annoyances, and most are minor so far. Mostly little things like: 1. Creating appointment for Microsoft Teams meeting doesnt get automatically captured by Accelo events in time-tracking, like creating a standard meeting or appointment in Outlook calendar - even though both create the same underlying booking; 2. updates to the mobile app made 1 key activities with time-management more difficult when the feature was moved, and functionaly was reduced over previous release. Unfortunately mobile app was a primary purchasing feature for one of the Director(s), so this didn't go down well. 3. the contact management UX updates with v4 release removed multi-column filtering, or using alternative columns, besides contact's name, to sort. 4. the fact you can't add multiple task-owners in project, means time-tracking becomes a bit skewed Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? As a small, professional services organisation provide 365 consultancy and business-process solutions, we have the same challenges as large IT Consultancies but have to operate on fraction of the costs and resources. We operate across highly regulated industries, and different geographies, mostly working remotely and with high-degree of movement for our staff working in multiple clients and on several projects at any one time. Having been around more than 18-years, we developed various bad-habits, work-arounds, and acquired a set of tools overtime which were not very good a working together. When one of core application providers decided to remove the project resource management toolset without a roadmap. We took the opportunity to review the range of modern tools and platforms, and looked over and compared multiple offerings from Monday.com through to Accelo. We settled on Accelo because it covered everything from our contacts, sales, contracts, project and resourcing, retainer mgmt and ticketing while providing extensive integrated reporting and a mobile experience. We could modernise our tools, remove 4 different providers and take opportunity to clean-up our business processes for: Contact and Sales management, Project coordination and time-management, and Customer portal and ticketing. Accelo was it cost effective and the user's experience is consistent, integrated and seamless across all the different modules from CRM, sales, project mgmt, timesheeting, support ticketing and invoicing. We get out-of-the-box reporting and tracking, which is up to date, showing what's actually happening in our business. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10670385/official_response/edit) Thank you so much, Jonathan! We're thrilled to hear how Accelo has helped unify your workflows and that our team made your implementation and onboarding process smooth and impactful. Your feedback about areas for improvement, like Teams integration and mobile app updates, is invaluable – we’re actively working to enhance these features to better serve professionals like you. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/17/2024 "Great Product & Service" 5/5 What do you like best about Accelo? What I like best about Accelo is its seamless ability to bring all aspects of project and client management into one centralized platform. The automation features are a standout—repetitive tasks like time tracking, invoicing, and progress updates are handled effortlessly, saving us significant time and reducing the chance of human error. Review collected by and hosted on G2.com. What do you dislike about Accelo? While Accelo is an excellent tool overall, there are a few areas where it could improve. The customisation options, while robust, can sometimes feel a bit limited, especially when trying to tailor certain workflows or reports to fit unique business needs. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Accelo solves several key problems for our team by streamlining project management, client communication, and overall operational efficiency. It eliminates fragmented workflows by consolidating tools and processes into one centralized platform, saving time and reducing confusion. The real-time insights it provides into project progress, resource allocation, and team performance ensure we stay on track and make informed decisions. Review collected by and hosted on G2.com. Show More Response from Megan Mathewson of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-10658953/official_response/edit) Thank you for your fantastic review! We're happy to hear that Accelo's centralized platform and automation features save you time and enhances efficiency. We appreciate your feedback on customization and are continuously working to improve – your insights help us grow! 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