--- title: Accelo Reviews meta\_title: 'Accelo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 685 reviews by the users' company size, role or industry to find out how Accelo works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 685 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Accelo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. [(34 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591167&qs=pros-and-cons#reviews) Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. [(29 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591194&qs=pros-and-cons#reviews) Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. [(26 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597755&qs=pros-and-cons#reviews) Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. [(24 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1594344&qs=pros-and-cons#reviews) Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. [(24 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592297&qs=pros-and-cons#reviews) Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. [(20 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599089&qs=pros-and-cons#reviews) Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. [(19 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1590635&qs=pros-and-cons#reviews) Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. [(16 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597308&qs=pros-and-cons#reviews) Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. [(12 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599959&qs=pros-and-cons#reviews) Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. [(12 mentions)](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592085&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Accelo ##### 1. Ease of Use Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. [ See 34 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591167&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you like about Accelo? The way it helps us organization our information and it's functionality. ##### 2. Project Management Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. [ See 29 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1591194&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you like about Accelo? I appreciate that Accelo can be used in so many ways -- I'm sure there are a ton of features I haven't used at all. It is customizable, including esti CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ##### 3. Efficiency Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. [ See 26 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597755&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you like about Accelo? The way it helps us organization our information and it's functionality. ##### 4. Client Management Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. [ See 24 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1594344&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you like about Accelo? I appreciate that Accelo can be used in so many ways -- I'm sure there are a ton of features I haven't used at all. It is customizable, including esti CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ##### 5. Task Management Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. [ See 24 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592297&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you like about Accelo? Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you like about Accelo? Accelo ensures it is simple to keep clients, projects, and tasks organized in one place. Having the ability to delegate tasks, report time, and stay o ### 5 Cons or Disadvantages of Accelo ##### 1. Missing Features Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. [ See 20 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599089&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you dislike about Accelo? The reports interface is clunky and it is hard to know exactly what report will include by its description. It has been a bit of trial and error to fi ![Joe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe W.") JW Joe W. Small-Business (50 or fewer emp.) 4.0/5 "Unified CRM and Billing Platform with Room for Email Improvements" What do you dislike about Accelo? Accelo has some shortcomings, one major feature on the email that I would love to see is a "save as draft." If you click away from an email or get pul ##### 2. Learning Curve Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. [ See 19 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1590635&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you dislike about Accelo? It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you dislike about Accelo? The transition between the old version and the new version can be a bit tricky because certain functionalities might not be accessible right away or i ##### 3. Limited Features Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. [ See 16 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1597308&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive business solution - good integrations but a few clunky features" What do you dislike about Accelo? The reports interface is clunky and it is hard to know exactly what report will include by its description. It has been a bit of trial and error to fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "All-in-One Platform That Streamlines Operations and Boosts Efficiency" What do you dislike about Accelo? Accelo is not suitable for small companies, it has overwhelming and complex configurations demands Some modules on mobile app are not well polished a ##### 4. Complexity Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. [ See 12 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1599959&qs=pros-and-cons#reviews) See Related User Reviews CM Curran M. Small-Business (50 or fewer emp.) 3.0/5 "Really great workflow features - when it works" What do you dislike about Accelo? It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4.0/5 "Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration" What do you dislike about Accelo? The transition between the old version and the new version can be a bit tricky because certain functionalities might not be accessible right away or i ##### 5. Limited Customization Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. [ See 12 mentions ](https://www.g2.com/products/accelo/reviews?filters%5Bsentiment_snippet%5D=1592085&qs=pros-and-cons#reviews) See Related User Reviews ![Sadye M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadye M.") SM Sadye M. Small-Business (50 or fewer emp.) 4.0/5 "Organizes Information Beautifully with Strong Functionality" What do you dislike about Accelo? I wish there was a little more room for customization. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamlined Operations and Seamless Integrations with Accelo" What do you dislike about Accelo? Accelo has not kept up with investing in their interface, which makes the platform less competitive and less appealing. We encounter significant issue ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") GR Verified User in Retail Mid-Market (51-1000 emp.) 7/16/2024 Guest users or non-business users of the software, not included in G2 scores. "Trello" 4.5/5 What do you like best about Accelo? How the project management softwares helps me a lot with my project and even my daily life Review collected by and hosted on G2.com. What do you dislike about Accelo? To be more integrated with Android and Google services like Gmail. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? The atuomation for my personal structural designs Review collected by and hosted on G2.com. Show More Response from Anthony Parker of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-9895619/official_response/edit) Thank you for the review - We have recently released an enhanced integration into Google Calendar for time entry, which has been very well received by Forecast users. Please connect with your AM, or visit our help site for more information. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/16/2024 "Consistent User" 4/5 What do you like best about Accelo? The ability to connect different aspects of our business into one platform. Review collected by and hosted on G2.com. What do you dislike about Accelo? Not being able to edit comments in a stream. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? It has become our hub for managing projects all in one place. We no longer have a number of different platforms but one source we can all use from project management to time tracking and billing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") CP Verified User in Public Relations and Communications Small-Business (50 or fewer emp.) 1/16/2024 "Overall, a fairly good experience using accelo" 3.5/5 What do you like best about Accelo? I like there are multiple ways to do things like log time, create tasks, etc. Review collected by and hosted on G2.com. What do you dislike about Accelo? I find the being able to do certain activities multiple ways and having the platform be so nuanced and intricate means consistently using it in the same way across all team members can be a challenge Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? It allows us to see where each of our projects are at and update to date correspondence etc with all clients Review collected by and hosted on G2.com. Show More Response from Kit Lewis of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-9116018/official_response/edit) Thanks for sharing your experience with Accelo! We're thrilled to hear you appreciate the flexibility of the platform, and it's fantastic to know that Accelo is helping you track project progress and making it easier to stay informed about your client communication. We certainly understand the challenge of consistent use with a robust, flexible platform like Accelo and appreciate you sharing this feedback. If your team is still looking for solutions for ways to better use the platform, we would be happy to assist. Don't hesitate to reach out with any questions you have! Thanks again for your review and for choosing Accelo! Current UserValidated ReviewerIncentivizedSource: Seller invite MS Michael S. Project Manager/Team Support Small-Business (50 or fewer emp.) 8/18/2020 "Accelo keeps us informed!" 5/5 What do you like best about Accelo? Accelo allows us to easily know the critical information about each project. Keeping a project on schedule and on budget is so much better now that we are using Accelo to do it. Review collected by and hosted on G2.com. What do you dislike about Accelo? We are constantly having to monitor where hours are being placed by Accelo in retainer periods. If we leave a retainer period from a previous month open, Accelo will often assign entered hours to an old retainer period even though the dates dont match. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Making sure projects are staying on budget, and knowing where projects are financially during the entire process is a problem we dealt with for years before Accelo. Now we have it in real time, anytime. Accelo is saving us time, which saves us money. Review collected by and hosted on G2.com. Show More Response from Kit Lewis of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-4347677/official_response/edit) Hi Michael, thank you for taking the time to share your feedback with us. We are thrilled to hear that Accelo has been helpful in saving you and your team time and money by providing access to real-time project financials, as well as solutions for managing project schedules and budgets. We are sorry to learn that you have encountered some difficulties tracking time accurately during retainer periods. We would be grateful if you could provide us with more information regarding this issue so that we can work together to find a suitable solution. Please do not hesitate to contact our Support team at support@accelo.com to discuss this matter further. We appreciate your review, and your feedback is incredibly valuable to us. Thank you once again for your time! 7/20/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/25/2023 "Comprehensive project planning and management tool" 4/5 What do you like best about Accelo? Accelo is our source of truth company-wide for the status of all projects, tasks, tickets, campaigns, opportunities, etc. It's our master CRM and time tracker tool (time entries for client work, internal work, etc.) as well as time/bandwidth planning within teams. Our operations team has put a ton of effort to making Accelo our master tool for all project resources. We all have it open all day, every day. The timers, search functionality, associations, permissions, notifications -- all work great. Review collected by and hosted on G2.com. What do you dislike about Accelo? We love Accelo for big picture, but the day-to-day tasks/work were still being tracked in spreadsheets until we recently migrated several teams to Jira. Some of the Accelo modules that promised day-to-day status/tracking and/or Gantt charts are a bit overpromised but not as usable in practice. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Accelo provides the central location for project management, fee structures, time tracking and allocation, and central notes/documents for any given work across the agency. Review collected by and hosted on G2.com. Show More Response from Kit Lewis of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-8356788/official_response/edit) Thank you for your review! We're thrilled to see all the ways you're using Accelo to create one source of truth for your company. We see you have had some difficulty with tracking day-to-day tasks, and while we never like to see someone dissatisfied with the platform, we appreciate the feedback and would love to opportunity to learn more about the issues you experienced so we can resolve the issue or find ways to improve the platform moving forward. Don't hesitate to reach out to our Support team if you have any details you can share or if you have ideas for new features, you can submit them in our Ideas and Feedback forum linked below. Thank you again for your great feedback and for taking the time to leave a review! [See how Accelo improved](https://ideas.accelo.com/forums/135847-feedback-ideas) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ami L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ami L.") AL Ami L. Digital Graphic Designer Mid-Market (51-1000 emp.) 5/10/2023 "My work week in a glance" 4/5 What do you like best about Accelo? I can see my work schedule for the week and see how much time I have left assigned for a project. It also gives me the option to add notes to tasks so that I can remember how time was spent if later asked. Review collected by and hosted on G2.com. What do you dislike about Accelo? I don't like that I do not have access to see the rest of my teams calendar, I do not need access to amend the calendar, I would just like to be able to view it. When my manager is off, other team members ask if it is possible to work on something but I can not see if the team has capacity etc. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? It allows my manager to assign work to the team and see our capacity for the month. It means I am not assigned more work than possible within my working hours. I like that I can move and extend my own assigned jobs to be more accurate if a job is overrunning etc Review collected by and hosted on G2.com. Show More Response from Jake Masters of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-8058505/official_response/edit) Ami, it is great to hear that you find some time-tracking features beneficial. Additionally, we greatly appreciate your feedback, it helps shape the future of Forecast. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HR Henadzi R. Senior iOS Developer Information Technology and Services Mid-Market (51-1000 emp.) 7/12/2023 "Accelo makes it easy to manage customers and leads" 4.5/5 What do you like best about Accelo? Accelo is excellent because it has helped me motivate various accounting control activities; as invoices show the relative importance of a brand's revenue or expenses, the interface has been beneficial in allowing us to see a lot of numbers. Our company's data can now be accessed from a centralized location. This means that all team members have access to our centralized database. Review collected by and hosted on G2.com. What do you dislike about Accelo? This would be an immediate service improvement since Accelo is an expensive platform, especially for new companies. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? Accelo is the program we use to integrate all of our internal financial procedures, and since then, everything has gone smoothly. Their generated invoices are accurate and have an astonishingly high compliance ratio and numerical estimates. It is packed with useful features and works well with other programs used in the business world. You won't regret betting on Accelo, a software that exemplifies remarkable fluidity in its operation, to manage your company's data, projects and performance metrics. Review collected by and hosted on G2.com. Show More Response from Kit Lewis of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-8309879/official_response/edit) Hi Henadzi, thank you for taking the time to share a review! We really appreciate hearing about your experience with Accelo and how the platform is helping you generate invoices, manage projects and centralize your company data for better reporting. Thanks again for sharing your feedback! Validated ReviewerIncentivizedSource: G2 invite ![Shamara P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamara P.") SP Shamara P. O Small-Business (50 or fewer emp.) 9/8/2023 "Great for Logging Time and Tracking Projects" 3.5/5 What do you like best about Accelo? It's helpful for keeping track of time and there are multiple ways to do so. You can log it manually or you can use a timer. Review collected by and hosted on G2.com. What do you dislike about Accelo? I am not a fan of the task area's interface. I feel like it's hard on the eyes and you cannot insert hyperlinks like in Asana. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? At first my company used Asana and Harvest to do project management and time tracking. Then we switch to Accelo because it was everything in one plus a client portal Review collected by and hosted on G2.com. Show More Response from Kit Lewis of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-8582414/official_response/edit) Hi Shamara, thanks for taking the time to leave a review! We're thrilled that Accelo has been able to provide multiple solutions for your company by combining project management and time tracking into one platform, along with the added benefit of a client portal. We truly appreciate your feedback about the product interface and are excited to share that a new look for Accelo is coming in our upcoming release of Accelo v4! You can find more about the update in our last quarterly product update blog linked below. Thank you for choosing Accelo, and please don't hesitate to reach out if you have any more suggestions or feedback. We're here to help! [See how Accelo improved](https://www.accelo.com/resources/updates/product-updates-product-priorities-for-q3-2023/) Current UserValidated ReviewerSource: Organic PD Patrice D. Small-Business (50 or fewer emp.) 1/16/2024 "Really nice Experience" 5/5 What do you like best about Accelo? The software is easy to use, user friendly and we got all we need Review collected by and hosted on G2.com. What do you dislike about Accelo? the only thing is the "schedule" we are unable to modify a schedule, we have to delete it and redo it Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? With accelo, we see the time tracking of our employee, it's easy to follow the work in general Review collected by and hosted on G2.com. Show More Response from Kit Lewis of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-9115664/official_response/edit) Hi Patrice, thank you for taking the time to share a review! We're thrilled to hear you've had a great experience with Accelo, and we're glad to see how it's been helping with time tracking and making work easier to manage. We appreciate your feedback about the scheduling feature, and we'll certainly take that into consideration for future improvements. Thanks again for your feedback and for choosing Accelo! Validated ReviewerIncentivizedSource: Seller invite ![Matthew C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew C.") MC Matthew C. Managing Partner, Solution Architect Small-Business (50 or fewer emp.) 3/2/2023 "Painful. Simply terrible software and company." 0/5 What do you like best about Accelo? Honestly the only thing I can say I like is what the software presents itself to be. It seems like a "one-stop solution" for all needs of a professional services or consulting firm. This would be potentially very useful! Review collected by and hosted on G2.com. What do you dislike about Accelo? Quality of the software. Shockingly terrible customer service. Manipulative and predatory sales tactics. This software was built a long time ago and has not been modernized to the extent it should have. Many modern User Experience functions are not included. It feels like early 2000's software that has had a UI facelift. The look is more modern, but the function is not. The user guides are not up to date and are not extensive. Finding out how this thing works is a tough slog. Help desk resources made some comments to us along the lines of "yes we know you've been sending us tickets very regularly". Seems they have a joke with each other about how our company reaches out to for help too often. Shouldn't this be a sign that they should improve the customers experience rather than laughing about how often they have problems? If you want to talk to someone who "almost" understands how the software works you must pay $300/hr. There are bugs that will make you wonder how this company is still in business. We've been using the software for 6 months and we've identified at least 4 bugs that they agree are not intended function. 4 in six months?! These are not small bugs either: 1. Template "overdue invoice" reminder sends a belligerent email to your customer without your consent. Their response is "We will prioritize this bug with the needs of other customers". 2. The customer portal has data labeled incorrectly for your customers so your customers are unclear on how they are getting charged. Was told they would "prioritize this with other needs" even though the fix is just changing a few text fields. 3. When consultants input time they are given access to your list of contacts within the customer even though user permissions are set not to allow this. Gives your consultants and potential third party partners a complete list of your sales contacts within a customer. It took 4 meetings with Accelo for them to understand why this was a bad thing. Then finally admitted it was a bug and given the "we will prioritize this" line. 4. Contractor license does now allow for valuable company reporting. We have about 20 contractor licences that we were sold. Then after implementation we find out none of their data flows into company reporting. Can't see them in profitability for the company etc. Why would anyone ever want a license where the financial data produced by that user does not flow into company reporting? Customer service manager told me "yes, well you have to understand that we want you to pay for the full license". Well, we were sold these other licenses and never told that the data would not flow into reporting until after implementation. Then we met with a senior implementation person that said no that's not intended function. He said he would get back to us with a fix, we never heard back. Still can't see profitability across the whole company. It's like being sold QuickBooks, then after you go through implementation you are told told "sorry the license you bought won't allow you to make a Balance Sheet you should buy the higher license that is 4x the cost of the one you bought" Bugs in software is understandable; it happens. Good software is hard to make and few do it at a high level. However, there is no excuse for bad customer service and predatory sales tactics. We evaluate software for a living. Accelo fails miserably in ease of use, function, price, customer service. It's bad. Really bad. Stay away if you value your sanity and hard earned cash. Review collected by and hosted on G2.com. What problems is Accelo solving and how is that benefiting you? It's not solving anything right now. We have spent many hours trying to get it set up and we cannot use it the way we wanted to. Accelo, at this time, has been a total waste of time and money. Review collected by and hosted on G2.com. Show More Response from Kit Lewis of Accelo [Editedit](https://www.g2.com/survey_responses/accelo-review-7270752/official_response/edit) Hi Matthew, we're sorry to see you’ve been unhappy with your experience on the platform so far. You mentioned that learning how to use the platform has been challenging. Because Accelo connects all stages of a client’s journey, it is a complex platform and it is most effective when customized to fit the unique needs of a business. This is why we encourage all new customers to take part in an implementation or training session to make sure the platform is set up successfully and to prevent issues down the line. We understand that some users prefer to implement the platform themselves, but proper professional setup and usage training is the best way to leverage the platform and more easily deliver your client work. We want to address the concerns related to our support services. We are sorry if you felt your concerns were not being addressed appropriately. We take the matters of our clients very seriously and can assure you that our team thoughtfully handles all issues or questions that we receive. We appreciate your feedback related to the current message in the overdue invoice template and are implementing updates. Users always have the ability to add a custom message at any time or select the default option that prevents any reminder message from being sent to clients. Additionally, our records show that your concern related to the contractor permissions issue was due to internal changes made on the user permission level. It appears a resolution was provided and there was no bug to fix. If you’re still experiencing issues related to these permissions, please let our support team know so we can assist. We understand that it can be frustrating when tickets need to be prioritized and our team is continuing to work on prioritizing improvements to the tickets process based on feedback shared by you and other clients. If you feel there is a critical change that is preventing you from successfully using the platform, please do not hesitate to let us know to help prioritize. Finally, we want to address the concerns around contractor licenses. By choosing to add users as contractors, there are some functionalities that do not carry over from our full license users, which is reflected in the cost per seat. It was shared in the sales process when our team stated that contractors are limited access users who can only view and log time to assigned work. This does limit reporting. If reporting on contractor data is something you need, we would be happy to work with you to update your account. Once again, we are very sorry to hear your experience with the platform has been unsatisfactory. 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