Support is quick to respond and very helpful real humans, no AI chat bots. Review collected by and hosted on G2.com.
Some things have interesting work arounds Review collected by and hosted on G2.com.
It's easy to set up ticketed event pages and duplicate for new events without having to try in everything again, handy since we use AccelEvents quite often. Glad to get payments the day after someone buys a ticket - makes paying bands easy at the events! Customer service is quick and helpful. Review collected by and hosted on G2.com.
I wish I could refund all tickets at once if an event is cancelled. As of now you have to refund each one individually - a mild inconvenience that I hope they remedy soon. Review collected by and hosted on G2.com.
Thank you for the great review! We're so glad the event duplication feature has been saving you time -- that's exactly what it's there for. And happy to hear the next-day payouts are making things smoother for paying your bands, that's a detail that really matters in the live events world. Our support team will love hearing the shoutout too!
The bulk refund feedback is something we hear and completely understand -- having to process refunds one by one is a real pain when an event gets cancelled. It's on our radar and we hope to have a better solution for you soon. Keep the feedback coming, we love building our product plans on what our clients really need.
I love how easy it was to switch to Accelevents, and the customer service is exceptional. Althea, the dedicated support person, was incredibly helpful and responsive. The software efficiently handles data and roster collection, and I find the registration and resource sharing features under the event hub particularly useful. The integration with Zoom also adds value to my experience. Additionally, the direct access to customer service is so reliable that it alone would persuade me to purchase Accelevents again. Review collected by and hosted on G2.com.
I have encountered frequent updates from Accelevents, which I find difficult to keep up with. While the updates are announced, sometimes there are nuances that go unnoticed. I would appreciate having a summary of all the updates so I can catch any changes effectively. Review collected by and hosted on G2.com.
Thank you Paula for your positive feedback! We're thrilled that you find Accelevents user-friendly and appreciate our exceptional customer service.
We're continuously working to address platform nuances and enhance features based on user input. Your suggestions regarding email customization and event management are duly noted. We are actually working on the ability to be able to do MORE with our email functionality, including making specific user lists, and being able to send emails based off if the end user has already received the email or not. Keep on the lookout in our release notes!
It's rewarding to know that Accelevents is instrumental in streamlining your event processes and facilitating efficient data collection. We're committed to ensuring your continued success with Accelevents. Please let us know what other feedback or questions you have, as we're always here to listen!
The platform is very intuitive, which makes managing onsite registration and check in seamless. The badge printing and registration flow are smooth and efficient, helping us keep things organized during busy moments. We also appreciate how responsive and helpful the support team has been throughout the setup. It gives us confidence that our event will run smoothly. Review collected by and hosted on G2.com.
It felt a bit daunting at first, so we really appreciated the Accelevents team walking us through everything. Their guidance gave us peace of mind as we prepared for our event. Review collected by and hosted on G2.com.
Thank you so much for the kind words! We’re happy to hear that the platform made check-in and badge printing smooth for your team. It’s great to know everything ran efficiently when things got busy.
We totally get that starting with a new platform can feel like a lot at first, and we’re glad our team could help you get comfortable and confident before your event. We'll always be here to support you so please let us know if there is anything you need, or any product requests as well!
a tool to create events for fundraisers and registration, Its very simple with a easy interface to create in person events and online ones. additionally the analytics will analyse the event status and provide with updates. Review collected by and hosted on G2.com.
there is nothing as such, its a easy and great tool Review collected by and hosted on G2.com.
Thank you for the kind words! We work hard to keep Accelevents easy to use whether you're running an in-person event or an online one, so it's always great to hear that comes through. Glad the analytics and team management features are helping things run smoothly -- we look forward to supporting many more events for you!
The 24/7 support was so helpful! The platform is so easy to use but for very niche items, the team was able to troubleshoot with me and provide quick responses and solutions to any issues that arose. Our delegates found it easy to use and navigate, we found it easy to update and it saved so much time updating only one place! Review collected by and hosted on G2.com.
I don't know that there is a downside! The only thing I wish could be added - which is maybe specific for my event is that I wish you could build company profiles similar to a speaker but with the company as the focus. This is super helpful for startups. The team found a workaround for me so not a real issue! Review collected by and hosted on G2.com.
Thank you so much for your review Kelli!
We’re really glad to hear that Accelevents made such a positive impact on your event. It's great to know that both your team and your attendees found the platform easy to use, and that our support team could step in when needed. We're especially happy it helped save time by centralizing updates in one place.
Your suggestion about creating company profiles is a smart one. It’s helpful feedback, and we’ll be sure to share it with our product team. In the meantime, we’re glad the workaround met your needs for this event.
Thanks again for sharing your experience and for trusting Accelevents with your conference!
I like that Accelevents is easy to use, and their customer service team is quick and helpful. Review collected by and hosted on G2.com.
I think a little more customization would be nice. There are some places that I would like to be able to customize more, such as the tops of web pages or maybe how a layout is designed. Review collected by and hosted on G2.com.
Thank you for the kind words -- our support team will be happy to hear that! We're also glad Accelevents has been able to consolidate your registration and agenda needs into one place.
The customization feedback is helpful and specific -- page headers and layout flexibility are areas we know people want more control over. We do offer customization options that vary by plan, so it's worth checking what's available at your tier, and we're always working to expand those options. Feel free to reach out to our team if you want to explore what's possible!
Accelevents is very easy to use, with an intuitive interface that makes it simple to set up and manage events. Review collected by and hosted on G2.com.
Some features feel constrained to certain preset settings, which limits how much we can customize the platform for our specific needs. Review collected by and hosted on G2.com.
Thank you for the feedback Brian! We're glad the platform has been easy to navigate for managing your conference attendees. On the customization side, we do offer flexibility that varies across plans, so it's worth exploring what's available at your tier -- and we're always adding more options as we grow. If you ever want to walk through what's possible, our team is happy to help!
I researched several different providers and landed on Accelevents as the best value for overall features and customization. The entire team is amazing, with exceptional response time via chat support. I was able to customize anything I needed for implementation and the system was user friendly. I have used this at two full events and will use it again for another this September (2025).
One of the biggest bonuses and reason for picking Accelevents was their integration with Square for credit card processing (everyone else used Stripe). We also utilized the integration with our new HubSpot system.
As a person who uses multiple systems and has many years of experience, I most appreciate the constant improvements made by the team. You can tell Marvin takes great pride in his product and knows things can always be improved. And they do it regularly! Review collected by and hosted on G2.com.
If I had to pick one thing that was quirky it would be the mobile app. It was a bit cumbersome for us. But, we are an in-person event only. Sometimes people would be redirected to the browser instead of the actual app and they'd get frustrated. We would be able to assist 9 of 10 times, but the overall experience can be better.
I know they'll work on it though as always. :) Review collected by and hosted on G2.com.
Thank you Amy for sharing your positive experience with Accelevents!
We're thrilled to hear that you found our platform valuable for your event needs and that our team provided exceptional support. We appreciate your feedback on the mobile app and understand the importance of a seamless user experience. Rest assured, we are continuously working on improving our app to enhance functionality for all users. If you encounter any issues in the future or have suggestions for improvement, please don't hesitate to reach out to us.
We are committed to providing top-notch service and are grateful for your continued support. We hope the rest of your September event went well, and we look forward to assisting you with your upcoming event in February 2025!
Accelevents is very user friendly and doesn't require advanced technical knowledge to set up an event, and then manage and execute the event. The platform has so many features to use to make event planning and execution easier on the whole team.
I truly appreciate the consistent updates and advancements to the platform. Customer support has been excellent and are always so timely in their responses. It can cause huge delays in event planning if you are waiting multiple business days for a reply from support- but not with Accelevents. You'll get your answer within minutes.
Our event attendees love the ease of use of the mobile app as well as the virtual event platform. Both have gone over well with our audiences. The amount of "I can't get logged in" issues are down significantly compared to previous platforms we've used. I would highly recommend Accelevents to any team looking for a reliable and user-friendly event management solution. Review collected by and hosted on G2.com.
The only hiccup we had when using Accelevents was the software not syncing and working in harmony with our badge printers. We figured out a workaround and made it work-- all with the help of Accelevents' amazing customer support team. They worked tirelessly for months to address our situation and try to help us figure it out. In the end, the software just didn't like the model of badge printer we were using. Review collected by and hosted on G2.com.
Hi Kara, thank you for such a detailed and thoughtful review. We’re glad to hear that Accelevents has made event setup and execution easier for your team and that your attendees are having a smooth experience with both the virtual platform and the mobile app. Reducing login issues and replacing paper programs with the app is exactly the kind of impact we aim for.
We appreciate you highlighting the support team’s responsiveness—especially during the badge printer challenge. While we regret that specific model didn’t integrate as hoped, it means a lot that our team was able to assist throughout. Your feedback helps us keep improving, and we're grateful to be part of your event success year-round.