IC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/17/2018

"Payroll breeze"

3.5/5

What do you like best about Accela?

The seamless flow of the installation and implementation. Review collected by and hosted on G2.com.

What do you dislike about Accela?

The occasional error with win 7 as networking. Review collected by and hosted on G2.com.

CE

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

1/15/2018

"Best Company For Environmental Health"

4.5/5

What do you like best about Accela?

The Work Done By This Company is the best. Environmental Solutions like the use of more natural resources is the greatest thing. Proper Planning Is Provided for the best solutions. Review collected by and hosted on G2.com.

What do you dislike about Accela?

The reach is limited to the company. The company also takes time for getting to any solutions. Review collected by and hosted on G2.com.

JC

James C.

Systems Analyst

Government Administration

Enterprise (> 1000 emp.)

7/29/2016

"Accela has continued to improve throughout the years"

4/5

What do you like best about Accela?

Accela is a very flexible platform that can be tailored for a wide range of uses. Almost any task that can have a workflow can be set up in this system Review collected by and hosted on G2.com.

What do you dislike about Accela?

Their primary model is cloud based, which takes away some control of the system. For example, upgrades occur on Accela's schedule, unless you can demonstrate that the upgrade will cause a major issue. The system can be hosted on premise, which would allow you to upgrade as appropriate for you environment. I also feel that hosting on premise is more cost effective. Review collected by and hosted on G2.com.

Recommendations to others considering Accela:

Plan on 1-2 years from start of project to go live. Perform training as close to go live as possible, do not do it months in advance as Accela tends to recommend. Consider using a third party implementation, rather than Accela doing the implementation. Their online community is pretty good, there are many expert users who will probably have encountered any problem you may experience. Review collected by and hosted on G2.com.

What problems is Accela solving and how is that benefiting you?

This system is being utilized to create a single point for regional business licensing, which should lead to a "one stop shop" for customers, making obtaining the necessary business licensing for multiple agencies through one portal possible. Review collected by and hosted on G2.com.