[ Abstrak... Reviews ](https://www.g2.com/products/abstrakt-software/reviews) [ Abstrak... Reviews ](https://www.g2.com/products/abstrakt-software/reviews) # Abstrakt Software Features ##### ## Training (3) Knowledge Base Organizes knowledge from fellow sales representatives and other experienced employees for reference. Coaching Materials Offers content and training for new hires within the tool. Playbook Creation Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes. Show More ##### ## Feedback (5) Scorecard Provides a scorecard to display team and/or individual performance. Coaching Card Allows managers to utilize and snapshot scorecards to coach new hires and assign action items. Leaderboard Projects team sales performance publicly to reward and motivate employees. Real-Time Updates Updates sales data in real-time so as to help teams remain close to their goals. Notifications Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction. Show More ##### ## Call Analytics (3) Call Recording Records sales calls and facilitates playback Machine Learning Utilizes machine learning technology to analyze recorded sales calls Call Analysis Analyzes or facilitates the analysis of recorded and stored sales calls for insight Show More ##### ## Artificial Intelligence - Conversation Intelligence (3) Customer Scoring Leverages technology to rate or "read" recordings to determine the impact of sales calls Speech-to-Text Transcribes sales calls from speech to text Sentiment Analysis Utilizes artifical intelligence to analyze emotional tone and interactions in a conversation Show More ##### ## Quality Assurance (3) Evaluation Provides tools for evaluating customer interactions Calibration Offers features for maintaining fair and consistent scoring Reports Generates quality and performance reports Show More ##### ## Engagement (3) Feedback Tools for providing personalized feedback and coaching sessions Dashboards Provides a centralized dashboard for agents to view their scores and feedback Training Tools for educating and training agents Show More ##### ## Performance (2) Integrations Integrates with other customer service or CRM software Compliance Helps ensure customer privacy and data protection Show More ##### ## Generative AI (3) AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Sales Coaching (4) Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Conversation Intelligence (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Balto](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg "Balto") Balto 4.8/5(590) ](https://www.g2.com/products/balto/reviews) [ ![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong") Gong 4.7/5(6,678) ](https://www.g2.com/products/gong/reviews) [ ![Observe.AI](https://images.g2crowd.com/uploads/product/hd_favicon/5bb936b6a0c10b465326a04084f38b48/observe-ai.svg "Observe.AI") Observe.AI 4.6/5(244) ](https://www.g2.com/products/observe-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/abstrakt-software/competitors/alternatives) Abstrakt Software Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6026e3be34ed2736eac4c10a6ef83111/balto.png "Product Avatar Image") Balto 4.8/5(590) [ Compare Now ](https://www.g2.com/compare/abstrakt-software-vs-balto) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(244) [ Compare Now ](https://www.g2.com/compare/abstrakt-software-vs-observe-ai) ##### Categories on G2 [ Conversation Intelligence ](https://www.g2.com/categories/conversation-intelligence)[ Sales Coaching ](https://www.g2.com/categories/sales-coaching)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [ Top tools for producing digital marketing assets ](https://www.g2.com/discussions/which-are-the-top-content-creation-tools-for-producing-digital-marketing-assets)[ Best cloud platform for document sharing in offices ](https://www.g2.com/discussions/best-cloud-platform-for-document-sharing-in-offices)[ Best buy procure-to-pay solution for fast growing companies ](https://www.g2.com/discussions/best-buy-procure-to-pay-solution-for-fast-growing-companies) [ Which company offers the most reliable AI infrastructure tools ](https://www.g2.com/discussions/which-company-offers-the-most-reliable-ai-infrastructure-tools)[ Best tool for analyzing customer conversations ](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[ Digital Marketing Services in Vancouver ](https://www.g2.com/categories/digital-marketing/locations/vancouver-bc-ca) Show More [ Top tools for producing digital marketing assets ](https://www.g2.com/discussions/which-are-the-top-content-creation-tools-for-producing-digital-marketing-assets)[ Best cloud platform for document sharing in offices ](https://www.g2.com/discussions/best-cloud-platform-for-document-sharing-in-offices)[ Best buy procure-to-pay solution for fast growing companies ](https://www.g2.com/discussions/best-buy-procure-to-pay-solution-for-fast-growing-companies) [ Which company offers the most reliable AI infrastructure tools ](https://www.g2.com/discussions/which-company-offers-the-most-reliable-ai-infrastructure-tools)[ Best tool for analyzing customer conversations ](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[ Digital Marketing Services in Vancouver ](https://www.g2.com/categories/digital-marketing/locations/vancouver-bc-ca)