--- title: Abstrakt Software Reviews meta_title: 'Abstrakt Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 85 reviews by the users' company size, role or industry to find out how Abstrakt Software works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 85 scale: '5' date_modified: '2026-07-12' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Abstrakt Software Reviews **Vendor:** ABSTRAKT **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 85 ## About Abstrakt Software Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time. ## Abstrakt Software Reviews ### 1. Best AI out there, and game changing tool to have. **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Abstrakt Software?** The best part about Abstrakt I like is his unique and innovative AI model, and his ability to generate highly creative. Also, Abstrakt can produce fast responses in a call center. Abstrakt can consolidate multiple systems and applications into a unified interface, making it easier for agents to access information and provide efficient customer support. As an agent, I can quickly access relevant data, resolve issues more effectively, and deliver a more personalized service. **What do you dislike about Abstrakt Software?** One part I dislike abstrakt in a call center is that it can lead to a lack of personal connection with customers. For example, we are encouraged to use abstract scripts and follow rigid protocols, they may come across as robotic or insincere, making it difficult to establish a genuine rapport with callers. **What problems is Abstrakt Software solving and how is that benefiting you?** In my opinion, a call center often faces the challenge of balancing efficiency and customer satisfaction. Abstrakt job is to help with resources to minimize customer wait times while maximizing the utilization of call center agents. This requires the consideration of various factors, such as call volume fluctuations, agent skill sets, and customer service quality. This bring to improved Customer Satisfaction. ### 2. Handy tool for anyone doing lots of calls! :) **Rating:** 3.5/5.0 stars **Reviewed by:** Luisa W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** I've had the opportunity to use this software, and I must say it's impressively user-friendly. Abstrakt serves as a valuable tool for guiding call flows and provides assistance with unexpected questions that may catch you off guard. The software's interface is intuitive and easy to navigate, making it accessible to a wide range of users. This guidance can be a real lifesaver in the fast-paced world of customer interactions. **What do you dislike about Abstrakt Software?** The accuracy of the transcripts can be a bit hit or miss. Additionally, the voice recognition functionality could use some improvement. It struggles to accurately capture speech, which can be frustrating when you're relying on it to transcribe or understand what's being said during a call. With some refinement in these areas, it has the potential to be an even more invaluable resource. **What problems is Abstrakt Software solving and how is that benefiting you?** Dealing with customers can be unpredictable, and this software is a valuable asset in such situations. When faced with unexpected questions or issues, it steps in to provide assistance. By offering guidance and prompts when needed, it helps me maintain a smooth and efficient conversation with clients. It acts as a reliable companion, making sure I stay on track and address all necessary points. I no longer need to scramble for answers or worry about missing important details during a call. ### 3. Game-changing tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** ABSTRAKT stands out with its remarkable ease of implementation and user-friendly interface, making it a go-to solution for sales professionals. Its frequent use and wealth of features highlight its indispensability. Additionally, further enhancing customer support and integration capabilities take this exceptional tool to new heights. **What do you dislike about Abstrakt Software?** ABSTRAKT's voice recognition and transcription features, while valuable, could see improvements in accuracy and real-time responsiveness. Enhancing these aspects would make it even more effective for capturing and transcribing conversations during sales calls, ensuring that no crucial details are missed, and further streamlining the sales process. **What problems is Abstrakt Software solving and how is that benefiting you?** ABSTRAKT's automation features enable me to respond rapidly to pushbacks during sales calls, helping me maintain a seamless call flow. By providing quick access to relevant information and suggested responses, it ensures that I can address objections promptly and keep the conversation moving forward smoothly. This capability has proven invaluable in keeping the sales dialogue on track and ultimately increasing conversion rates. ### 4. Good Software For Cold Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** its ability to provide instant, personalized feedback during live calls empowers agents to make better decisions and enhance customer interactions. The intuitive user interface ensures a quick learning curve. If you're serious about enhancing your call center operations, Abstrakt is the software to invest in, delivering an exceptional experience for both agents and customers. **What do you dislike about Abstrakt Software?** Some things that I didn't like about Abstrakt Software are that it sometimes freezes when doing a call and it doesn't close the app when I end the call. Also sometimes when a customer says a word it doesn't trigger and it does pop up a pushback question. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt solves the critical problem of improving agent efficiency and effectiveness during customer calls. It addresses the challenge of providing real-time, personalized coaching to agents, allowing them to make better decisions and enhance customer interactions. This not only leads to increased customer satisfaction but also boosts agent performance, ultimately improving customer retention and loyalty. ### 5. User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton D. | Jr. Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** I've been using this application for a while now, and it has transformed the way I handle client calls. This step-by-step guide is good for anyone who frequently engages with clients on the phone. Has a seamless Script Generation, helps feel more confident during client calls, and generates scripts that are not only informative but also professional in tone. It streamlines the process and ensures I'm always well-prepared. I can jump into calls without having to spend hours going through notes and creating scripts from scratch. My only gripe with this app is that it replaces the notes I used to take during calls. It's an invaluable tool for streamlining your client interactions and ensuring you always put your best foot forward. **What do you dislike about Abstrakt Software?** Someone that has a different accent, it doesn't really recognize the voice or what exactly you say, it changes words. **What problems is Abstrakt Software solving and how is that benefiting you?** The way to easily know what to say to any push-back from a prospect ### 6. A Comprehensive Review of an AI-Driven Call Flow Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Manuel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Abstrakt Software?** Abstrakt has proven invaluable in maintaining a streamlined and consistent approach during interactions. It effectively aids in call flow and customer engagement, enhancing the quality of customer service. **What do you dislike about Abstrakt Software?** The tool's primary deficiencies are in transcription accuracy and voice recognition, leading to occasional imprecise and unclear responses. These areas may require improvement for optimal performance. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt Software addresses several key issues for our organization, greatly benefiting our operations. First and foremost, it streamlines our call flow process by providing script guidance, helping our team maintain a consistent and professional approach during customer interactions. This not only improves the quality of our customer service but also boosts overall efficiency. Additionally, Abstrakt Software's adaptive responses to customer input and pushback capabilities enable us to handle a wide range of customer queries and concerns effectively. This flexibility allows for personalized interactions while staying within the guidelines set by the organization. ### 7. Functional and confidence-builder **Rating:** 4.5/5.0 stars **Reviewed by:** Gretel V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** This client call script-generation app has been a game-changer for me, making phone conversations with clients a breeze. Its ability to create dynamic scripts based on client responses is a game-changer, boosting my confidence, saving time, and upholding professionalism. It's an invaluable tool for anyone in client-facing roles, streamlining interactions and ensuring you always put your best foot forward. **What do you dislike about Abstrakt Software?** it could improve by allowing users to keep their own notes alongside the generated scripts, as it currently replaces personal notes. **What problems is Abstrakt Software solving and how is that benefiting you?** With this app by my side, I feel more confident during client calls. I no longer worry about missing key details or sounding unprepared. It's a great tool for professionals, especially those who are new to client interactions. ### 8. What I Was Looking For - On Its Way To Becoming More and More Valuable. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Abstrakt Software?** While there are many tools that transcribe / record / analyze meetings (e.g. Gong) and even some that tie back to AI & Chat GPT (e.g. Fireflies), I was looking for something that provides guidance in REAL TIME. The unique thing about Abstrakt for me was that it not only guides the call (from a "playbook perspective"), but from a "push back perspective" - providing unique responses, follow-up questions, etc. that will drive the call. This was the invaluable thing for us. From a management perspective, the tool has allowed us to test different playbooks at a group or even a rep level and then make changes to scripts in real time. Don't like a word that's being used by the reps? Change it and it's what the reps will see next time they're on a call. For us, it's integrated very tightly with Salesloft which was the other key win. **What do you dislike about Abstrakt Software?** I have overseas based SDRs, so there have been issues with accurate transcription - particularly since it's doing it in real time. That has created some challenges as the system is supposed to "remove playbook talk tracks" as the rep says it. it also doesn't do the transcription as well as Gong, etc. This is being resolved as they are expecting to have both "real time transcription" as well as " post call transcription". I"m also looking forward to seeing more integration with Chat GPT so that we could provide real time advice on calls. Are they saying what we want them to say? Did the customer use a push back and the rep didn't follow-up with. **What problems is Abstrakt Software solving and how is that benefiting you?** Real time guidance for calls - both for the core script as well as pushbacks from the customer. It's also useful to help find out what pushbacks are coming from customers. The analytics will continue to work better as the transcription improves. ### 9. User-Friendly Interface and Real-Time Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Karen D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Abstrakt Software?** Abstrakt is user-friendly and intuitive, making it easy for agents to navigate and utilize its features during client calls. The user interface plays a crucial role in ensuring that agents can access the information they need quickly and efficiently, and Abstrakt appears to excel in this regard. This is a significant advantage for agents, as it ensures they can offer accurate and up-to-date answers to client queries. This real-time functionality can greatly enhance the customer experience and build trust. **What do you dislike about Abstrakt Software?** One of the primary issues with Abstrakt is its inconsistency in accurately transcribing calls. In a world where precision and clarity are paramount, this software occasionally struggles to provide an error-free transcript. Abstrakt's voice recognition functionality is another area that requires substantial improvement. There are instances where the software fails to recognize voices accurately, leading to incorrect or irrelevant answers. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt plays a pivotal role in our ability to furnish prospects with highly accurate and on-the-spot answers. This real-time support enhances our capacity to offer tailored and responsive information during interactions with potential clients, contributing to a more compelling and effective engagement. ### 10. Really useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** It was really easy to install and it became really handy when making calls. The way it lets you scroll through the dialogue points helps to keep the call flow. And its response to the pushbacks helps keeping the script at hand so I can integrate it in the conversation naturally. I always have it on display for all my calls with prospects. **What do you dislike about Abstrakt Software?** The delay on the pushback delivery made some awkward silence during the call, but as you gain confidence you can find your way around it. Sometimes the transcription is not 100% accurate, but you can always hear the call again to confirm what you said. voice recognition also makes it difficult for points on the script to dissappear. **What problems is Abstrakt Software solving and how is that benefiting you?** It really helps to integrate new people into making cold calls. Also, having different scripts at hand helps us find out which one works better for each person on the team and not stick to a single one. The way it displays the questions as bullet points helps to have each step of the script at hand. It has helped me a lot for when I call a prospect, having all the right questions at hand to get as much information as I can; and they clear out after I make them so I won't repeat myself. It also displays the possible pushbacks the other person may say so if I forget what to respond it is already on my screen. ### 11. A Creative Breakthrough **Rating:** 3.5/5.0 stars **Reviewed by:** Maria B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** Abstrakt is impressively user-friendly with seamless integration, making it a must-have tool for daily use. Its quick script reminders are a game-changer, enhancing productivity. What's more, their exceptional customer service adds a personal touch to the experience. **What do you dislike about Abstrakt Software?** Adapting to Abstrakt may take some time, but it's worth the effort. During the initial weeks of installation, occasional call glitches can occur. However, once settled in, Abstrakt proves itself as a highly valuable software, offering a great overall experience. **What problems is Abstrakt Software solving and how is that benefiting you?** It helps me stay on track with script reminders and easily recall key company points to handle pushbacks. ### 12. Elevating Rep Levels **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Abstrakt Software?** In addition to having objection rebuttals populate on the screen for our reps, it software itself is fairly intuitive once set up, so once reps are accustomed to the layout it's a powerful tool for them. It's integrated with our current tools we utilize fairly seamlessly. Abstrakt's customer support has also been very responsive when we've needed help. **What do you dislike about Abstrakt Software?** There have been times when reps have commented about the objections not populating in a timely manner and we've had to restart the program. Thankfully, it's becoming far fewer and between an issue. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt has made following scripting and playbooks far easier for our team of reps. As they internalize the material and learn, Abstrakt is right there to assist in that. No more clicking frantically through multiple tabs. ### 13. Get on the wave early **Rating:** 4.0/5.0 stars **Reviewed by:** Dalton C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Abstrakt Software?** Abstrakt creates a streamlined way to train, equip, and hold teams accountable to a repeatable process while also leaving plenty of room for creativity, which is essential in our sales roles. **What do you dislike about Abstrakt Software?** Voice recognition can be unpredictable at times and shouldn't be relied on as the true transcript of any call. The feedback forms are helpful in providing a "truth" for calls, but the continual improvement of voice regonition and phrasing will hopefully continue to improve here. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt helps simplify the idea of a script into bite-sized chunks that can be inserted into any conversation. The gamification of the interface provides visual feedback when you are doing your job, and for those who prefer checklists, creates some uniformity that can be repeatably followed. ### 14. Incredibly helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Abstrakt Software?** Abstrakt allowed me to execute quicker coaching with my agents before the concerns grew bigger. It also allowed me to ensure company policies and compliance standards were being met every day, accross the entire team! **What do you dislike about Abstrakt Software?** It took longer than expected to get it fully intergrated into our system. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstakt increased the quality of calls to a whole new level which we were trying to achieve all along, because of the full time monitoring! ### 15. Happy User! **Rating:** 5.0/5.0 stars **Reviewed by:** Gail Christian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** Abstrakt is one of the best applications and software to ever exist in my life, as it helped me provide accurate information without pulling up many files for scripts anymore by showing directly all the accurate information that I needed. Therefore, I conclude that this is one of the best software for me. **What do you dislike about Abstrakt Software?** I firmly believe that there's no need for me to dislike that app as it is irrelevant for me to not like it at all after all the help it had to offer me during the days that I needed it the most. **What problems is Abstrakt Software solving and how is that benefiting you?** It's solving problems about people pulling up a lot of different files for them to check the scripts that they need in a way that gives us convenience by displaying the accurate scripts and showing the correct step-by-step process. ### 16. 'The Ultimate Guide to Improving Agent Performance" **Rating:** 5.0/5.0 stars **Reviewed by:** Beathany A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** ABSTRAKT software helps agents to become more productive by providing them with the tools they need to succeed. Agents can close more deals, resolve more customer issues, and improve their overall performance. **What do you dislike about Abstrakt Software?** A vital tool that can assist organizations in enhancing their customer service is ABSTRAKT software. However, there are numerous disadvantages to using the program, including the fact that it can be intrusive, impersonal, pricey, and challenging to operate. **What problems is Abstrakt Software solving and how is that benefiting you?** By giving agents the tools they need to adhere to rules, ABSTRAKT software assists organizations in lowering their compliance risk. Call tracking, discussion recording, and real-time performance feedback are all available to agents. Businesses may also benefit from a decrease in the price of customer service, including the cost of addressing customer complaints and hiring and training new agents. ### 17. Something new in a field that it's evolving constantly **Rating:** 4.5/5.0 stars **Reviewed by:** Jasir R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** I like the fact that you have the answers right up front whenever a person answers your question, Ease of Use **What do you dislike about Abstrakt Software?** I think the delay with the answers can get better, and I know that with time it'll become better **What problems is Abstrakt Software solving and how is that benefiting you?** when it comes to answering or pushing back what the person says, it helps you to have a solid structure of your answers ### 18. Amazing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** Abstrakt gives our representatives a script at their fingertips as well as ways to overcome the most common objections. **What do you dislike about Abstrakt Software?** It takes a lot of work for an admin to set up before implementation. However, once implemented, it is amazingly easy to make changes, even on the fly. **What problems is Abstrakt Software solving and how is that benefiting you?** Before Abstrakt, our reps had to utilize a paper script and objection rebuttals. They were clicking back and forth between these documents on their computers. With Abstrakt, it is running right on the screen next to their CRM. It has made scripting easier for our reps. ### 19. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Abstrakt Software?** Customer Support, Ease of Use, number of features, Ease of Intergration, Frequency of Use Ease of Implemention **What do you dislike about Abstrakt Software?** As with any change, it took me some time to learn the software **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt has made our QA process more efficient across the broad, which allows us to maintain a level of quality we had not reached previously ### 20. Great Software, even better company! **Rating:** 4.5/5.0 stars **Reviewed by:** Kori P. | Customer Care Specialist I, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Abstrakt Software?** I like being able to review previous calls and see my call score for each one. I appreciate their Customer Service/ Technical Support Department. Some competitors make it very difficult to get someone to assist with troubleshooting in a timely manner. **What do you dislike about Abstrakt Software?** Sometimes Abstrakt will freeze after a couple call so I have to shut it down and reopen it. But, even then their Technical Support department is able to fix the issue in seconds, incredible service! **What problems is Abstrakt Software solving and how is that benefiting you?** Being able to provide the best customer service to our callers by using our checklist/playbooks. This makes me feel not only more productive but, more confident in lroviding the best customer service possible. **Official Response from Greg Reffner:** > Hey Kori - sounds like our Support team got you taken care of! In the future if anything like that is happening please reach out to us at success@abstrakt.ai ### 21. It has help me formulate questions in a instance. **Rating:** 4.5/5.0 stars **Reviewed by:** Oneal B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Abstrakt Software?** user-friendly and helps with responses that I could provide to my prospect. **What do you dislike about Abstrakt Software?** Sometimes it does not recognize when I read one of the questions **What problems is Abstrakt Software solving and how is that benefiting you?** When I get stuck on a response that I would like to give to my prospect. That helps me with formulating ideas and responses. ### 22. Abstrakt has helped streamline my quality assurance process. **Rating:** 5.0/5.0 stars **Reviewed by:** George W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Abstrakt Software?** Abstrakt frees up important resources that can be used for other tasks. **What do you dislike about Abstrakt Software?** The setup process is somewhat extensive. It took some time to get Abstrakt up to speed **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt is helping me resolve compliance issues,and eliminiating the need for additional Quality Assurance staff. ### 23. Abstrakt AI has changed the way we operate in Sales. Absolute game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Clay M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Abstrakt Software?** It creates and demands uniformity out of sales staff. From beginning to end, everyoneis the same, and this has been huge in how we train and grow our team. **What do you dislike about Abstrakt Software?** As with any real-time AI software, there are some misses in linguistic pick up. However, the customer service (Spencer) is great about coaching and helping. **What problems is Abstrakt Software solving and how is that benefiting you?** Creates uniformity in the way we hire, train, manage, and ensure results. Without Abstrakt, your sales team is disorganized and trained individually. No longer! ### 24. Control the conversation and increase booking rates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Abstrakt Software?** Abstrakt is straightforward to use and makes it easy to onboard new reps. Abstrakt runs automatically and acts as a guide to control the call and make sure they hit every step in the call. In addition, the AI runs quickly and prompts recommended responses so our messaging can be the same, no matter which rep the customer is talking to. We can also A/B test messaging and better understand which closing lines have a higher win rate. The team at Abstrakt is excellent to work with and is great about helping with adoption and best practices. **What do you dislike about Abstrakt Software?** Abstrakt is very customizable. You can get as broad or granular with each rep as possible. You can have your reps say the script exactly or allow them to customize their individual script. We are still working through onboarding, but the team at Abstrakt is always willing to help and is really hands-on with the onboarding process! **What problems is Abstrakt Software solving and how is that benefiting you?** Using Abstrakt, we are quickly able to see which playbook points are reps are using and what is being missed on each call. We are really focused on asking for the business during each call and seeing where the gaps are in our conversations. ### 25. BAYMAX- FRIENDLY COMPANION **Rating:** 5.0/5.0 stars **Reviewed by:** Jamaica P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** What I like the best about Abstrakt software is the fact that it's user-friendly, easy to access, and understandable. It's a great application; it helps us to move efficiently and effectively with our tasks. **What do you dislike about Abstrakt Software?** What I dislike about the Abstrakt software is that it is a bit sluggish, and you must input information. It would've been better if it generated an automatic answer, just like other AIs. **What problems is Abstrakt Software solving and how is that benefiting you?** It provides easy access to the scripts we need to talk on point with the easy flow with the clients. Using this software gives us confidence and increases our productivity as a team. ### 26. A must-have tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Neil S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** The program gives the agents the resources to succeed, allowing them to work more productively. Agents may increase their overall performance by closing sales, resolving client issues, etc. **What do you dislike about Abstrakt Software?** Technical Problems: ABSTRAKT may from time to time experience technical problems, bugs, or performance problems. These can be irritating and negatively impact the user experience as a whole, resulting in unhappiness. **What problems is Abstrakt Software solving and how is that benefiting you?** Real-time call coaching software assists firms in enhancing customer contact. The program offers agents real-time coaching, suggested responses, automated quality assurance, and call scoring. This allows agents to improve performance, always speak the right thing, and adhere to rules. ### 27. Thankful for this app, makes my work easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Khaila Rica B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** Abstrakt has helped me follow the right steps in responding to my customer. With the information provided by Abstrakt, it is now more easier for me to respond to my user and following compliance. **What do you dislike about Abstrakt Software?** Sometimes the app won't load right away. It is lag, but I know the app is still improving. Still waiting for more new features of Abstrakt! Still a great app. Good job! **What problems is Abstrakt Software solving and how is that benefiting you?** This app helps me follow the correct script and rebuttals to use when dealing with my user. Since I used this app, it made me more easier to communicate with my customers. ### 28. My honest review **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Abstrakt Software?** Playbook options. this way I can try different approaches. **What do you dislike about Abstrakt Software?** speed that it takes for it to recognize my voice **What problems is Abstrakt Software solving and how is that benefiting you?** It's helping me with product knowledge. i am learning as the replies come up on the screen. ### 29. Amazing Unique platform with Superb Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Abstrakt Software?** ABSTRAKT has been a beneficial tool for daily tasks; it makes our job easier. Instead of having a lot of recommended scripts open in different docs or google files, everything is organized and automated in one place to use. The product is fantastic, but beyond expectations is their hands-on support, especially Spencer; imagine jumping on a call to help you immediately with any questions or help I need. Excellent Tool and Support!!! **What do you dislike about Abstrakt Software?** Nothing much. The only minimal thing is that since I only have a small screen, I can't minimize and adjust the size of the application display. Still, ABSTRAKT is continuously listening to my feedback. The product keeps getting better. It's a Game Changer in every industry. **What problems is Abstrakt Software solving and how is that benefiting you?** Sometimes, I forget to discuss important information with the customer, but with the help of ABSTRAKT, it reminds us and gives recommended responses that aim to provide great Call Handling. ### 30. Helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Feljan Frank D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** Abstrakt Software works best in all of my calls, giving me the correct scripts and rebuttals. There are even times that ABSTRAKT save me from explaining to the customer. **What do you dislike about Abstrakt Software?** ABSTRAKT can be delay. When I don't have a powerful software. It nearly won't load up. Delay when detecting a call. Sometimes, you need to launch it manually which is inconvenient. **What problems is Abstrakt Software solving and how is that benefiting you?** Providing the correct scripts on what to say to the customer and rebuttals for the correct situation. The company that I'm working provides me a 16GB RAM due to ABSTRAKT! ### 31. Abstrakt as a helpful tool for outbound sales **Rating:** 5.0/5.0 stars **Reviewed by:** Donabel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** Abstrakt is a very convenient and user-friendly application since abstrakt will direct the script given and automatically suggest the exact script to use when triggered only by a word. **What do you dislike about Abstrakt Software?** Since abstarkt application is still developing and on testing there are some questions that are not answered by abstrakt and sometimes it encounter some errors. But still its a helpful application **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt is very helpful towards outbound sales call for it directs the exact script to use when customer ask questions it a very convenient to use and is user friendly. ### 32. Helpful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Youcef C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** I like the fact that I can get quick responses for common things the people reply **What do you dislike about Abstrakt Software?** I don't like the fact that unless there is an awkward pause the software won't recognize what was said previously. **What problems is Abstrakt Software solving and how is that benefiting you?** The fact that it quickly gives me answers for things that the people say instead of me having to look for the answers on a document. ### 33. Abstrakt & Team are an amazing duo to add to your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick G. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Abstrakt Software?** The most beneficial part of Abstrakt is that you can customize a playbook to entirely revolve are your sales team and the industry you do busines in. **What do you dislike about Abstrakt Software?** I have not really seen a downside to using Abstrakt as part of your sales organization. If you have a question, request or idea for something new, the team will always help accomdate you. **What problems is Abstrakt Software solving and how is that benefiting you?** My sales team is always growing and evolving. Having the Abstrakt software in place helps me determine the areas they need more coaching in as well as the overall talent of each rep. ### 34. MADE A HUGE IMPACT ON THE BUSINIESS **Rating:** 4.0/5.0 stars **Reviewed by:** Jason P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Abstrakt Software?** EASE OF USE, EASE OF IMPLEMENTATION, CUSTOMER SUPPORT **What do you dislike about Abstrakt Software?** ADJUSTING TO SOMETHING NEW, AND TAKING A LEAP OF FAITH **What problems is Abstrakt Software solving and how is that benefiting you?** SMOOTH TRANSITIONING FOR TELECOMMUNICATIONS AT MAXIMUM EFFICIENCY ### 35. Great Experience with this APP **Rating:** 3.5/5.0 stars **Reviewed by:** Via S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** Abstrakt is an application that is convenient to use for new hires. It provides scripts and rebuttals that we can use, especially for sales calls, and helps us improve. **What do you dislike about Abstrakt Software?** Sometimes, I encounter an error with the App since it's developing. I encounter delays and lags and sometimes won't provide accurate rebuttals or scripts to follow. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt helps the agent or sales representative to be able to answer directly to the customer since Abstrakt gives the exact script and rebuttals based on the question. ### 36. Good Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Francisco C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** Always have quick pushbacks when i have a negative response. **What do you dislike about Abstrakt Software?** Sometimes the system do not understand me **What problems is Abstrakt Software solving and how is that benefiting you?** When a customer say no to a meeting proposal abstrakt try to help me to always know what you have to say in that situation. ### 37. Time Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Dgeorge P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** easy to follow, on-time responses making it easier to provide correct and proper information **What do you dislike about Abstrakt Software?** Sometimes Abstrakt doesn't catch the conversation and need to fall back to Google Docs **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrak helps me solve answers faster. also provides several options to choose from ### 38. Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Kaihse J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** Abstrakt is helpfulf when in terms to providing scripts. It helps me on communicating to my client effectively by providing more scripts on what to say next. **What do you dislike about Abstrakt Software?** It may lag sometimes but it is improving from time to time **What problems is Abstrakt Software solving and how is that benefiting you?** It actually helps me to provide effective rebuttals, especially in sales. It automatically recommends the best rebuttal. It also increased my performance in business ### 39. Future of User Interface Aps **Rating:** 5.0/5.0 stars **Reviewed by:** Jerenie Jan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Abstrakt Software?** How it is so useful and also that the app actually is easy to make changes just in case that scripts need to change we can do it manually **What do you dislike about Abstrakt Software?** the app is good i wish we can just change the color of the app time to time hehe **What problems is Abstrakt Software solving and how is that benefiting you?** Rebuttals and the feature helps in the conversation during the calls **Official Response from Greg Reffner:** > Hey Jerenie - you actually can change the color! Top right settings menu - click on that, and then there is a toggle for changing it to light mode! ### 40. was very different in the beginning till you get the hang of it **Rating:** 4.0/5.0 stars **Reviewed by:** Indira Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Abstrakt Software?** guide you true the process of the call with the prospect **What do you dislike about Abstrakt Software?** sometimes do not get all that you said on the call **What problems is Abstrakt Software solving and how is that benefiting you?** helping with questions that i may don't have at the moment of the call ### 41. Account Executive **Rating:** 5.0/5.0 stars **Reviewed by:** Mikal Q. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Abstrakt Software?** The team at Abstrakt is great! They're great people, with great intentions to truly see you succeed! I felt they truly cared to ensure I not only was receiving value from the product but that I also was achieving my desired goals as an AE. It meant a lot to invest in a company that provided a very beneficial platform, with great people along the way that cared about my success. **What do you dislike about Abstrakt Software?** The amount of effort you put into the platform during the implementation process determines your time to value. The Abstrakt team assisted with speeding up the time to value for me with pre-built best practices and templates. They help you along the way at every stuff, which was very assuring. **What problems is Abstrakt Software solving and how is that benefiting you?** As a newer rep during my ramp phase, I needed a way to receive real-time guidance on what to say when a prospect asks a specific question. For example, when a prospect asked a technical question, I really needed help to answer the question as if I had been there a way. Confidence in calls is something that can be seen in a no-verbal way. I knew the answers to the technical question, but I hadn't mastered the detailed correct response. Abstrakt was able to pick up on what was being said, and proactivity assist me with the desired response I wanted to use. This allowed me to feel confident waling into calls knowing that even as a newer rep, I can be prepared to answer any questions or guide any talk track. ### 42. Great opportunity to improve our process **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | HR Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Abstrakt Software?** Abstrakt Software it´s a really simple and intuitive platform, and it helps all of our team to more adhered to the script and the step by step that must be handled in each of the calls, without neglecting the timely response to possible objections from our prospects **What do you dislike about Abstrakt Software?** At the moment, I didn't find anything I dislike about this platform, Abstrakt software really keeps what it promises. As a plus, maybe interactive videos on proper usage can be added **What problems is Abstrakt Software solving and how is that benefiting you?** The program ensures that my agents can correctly follow a script indicated by our clients and adapt to the particular needs of each call that is made, allowing for greater uniformity in the delivery of information. ### 43. Great Software for SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Markus H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Abstrakt Software?** I like that it has the ability to display rebuttals assocaited with competitors - we often times discuss the differences between what we do and what others do, and having Abstrakt there to display value props in real times helps to facilitate a more meaningful conversation. **What do you dislike about Abstrakt Software?** The only downside is the size of the display. Sometimes it can be a bit hard to see the whole script, but with that being said, Abstrakt works quickly enough to display the next pieces of information so that you can read along quickly. **What problems is Abstrakt Software solving and how is that benefiting you?** It helps solve the need to search for specific competitor rebuttals. ### 44. Amazing Real Time Call Coaching Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Nolan L. | Manager, Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Abstrakt Software?** The Abstrakt tool has been beneficial for all reps, especially new hires. The call scripts and objection handles we have utilized through the platform have allowed my team to see more success. From a management point of view, I can better coach my reps and provide live feedback from their calls in 1:1's. Also, the daily stats that Abstrakt sends via email give me an excellent summary of the day's results (call time, connects, dials, etc.). **What do you dislike about Abstrakt Software?** It has taken time to work out the kinks, such as working through scripts, objections, and computer issues, but the Abstrakt team has been there for us every step. **What problems is Abstrakt Software solving and how is that benefiting you?** Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt's call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls. ### 45. Great product, fantastic support **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah A. | Senior Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Abstrakt Software?** I like that Abstrakt is an excellent aid when talking to prospects who throw out a lot of objections. While I try to memorize everything about my competitors and objection handling, there are times that I blank and need help, so having Abstrakt there is excellent. But the biggest thing I have to say is that their support is amazing. I had some issues with my computer and Abstrakt and their support was there from moment one doing everything they could to make sure the platform worked seamlessly for me. **What do you dislike about Abstrakt Software?** We've had some techy issues with the platform, but it's a problem on our CRM's side of things, and the Abstrakt support team has been so helpful in ensuring everything gets addressed quickly. **What problems is Abstrakt Software solving and how is that benefiting you?** Objection handling and not having to memorize everything about our competitors necessarily. I still try to be as knowledgeable as possible, but having them as a safety net is nice. ### 46. We've loved Abstrakt and find them second to none **Rating:** 5.0/5.0 stars **Reviewed by:** JP C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Abstrakt Software?** I love their interface. It is simple to use and unlike others, it actually gives feedback in real-time. **What do you dislike about Abstrakt Software?** The desktop app might get a bit slow but this could be when used in older devices. **What problems is Abstrakt Software solving and how is that benefiting you?** It saves me time from taking notes and gathering insights from agent's calls. It also enforces script adherence and qualifying questions asking. ### 47. helpful tool for your daily tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Abstrakt Software?** you can customize it your way to make it work the best for you. **What do you dislike about Abstrakt Software?** It is kinda slow sometimes when prompting answers. It should focus more on what the other party says rather what you say. Sometimes it bugs and freezes. **What problems is Abstrakt Software solving and how is that benefiting you?** pushbacks for sales calls ### 48. Always useful when I get stumped. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Abstrakt Software?** Recommended responses are great. The software picking up the keywords and populating recommended responses has saved me multiple times already in the last month! **What do you dislike about Abstrakt Software?** Once in a while freezes up, but I have learned if I give it a little time between dials it seems to work almost flawlessly! **What problems is Abstrakt Software solving and how is that benefiting you?** Recommended scripts are great, but the best is the recommended responses. We have this preloaded with tons of lines so when a keyword pops up I am locked and loaded with things ready to roll! ### 49. Why didn't I think of this? **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Abstrakt Software?** Abstrakt is super easy to use for prospecting calls. We sell into a number of different verticals, each has its own objections. Having Abstrakt up on the calls makes it super simple to switch up verticals in a call block and smash through the objections without getting tongue tied./ **What do you dislike about Abstrakt Software?** I haven't run into any negatives with the system. **What problems is Abstrakt Software solving and how is that benefiting you?** As a rep, Abstrakt enables me to power through dials without worrying about how to handle potential objections. I haven't used it in a managerial position. ### 50. Abstrakt makes any new SDR as effective as a seasoned vet **Rating:** 4.0/5.0 stars **Reviewed by:** Chris D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Abstrakt Software?** I love how by leveraging Abstrakt, I can have full-length, detail-oriented conversations with prospects, despite only having minimal product knowledge. People assume I am an expert. **What do you dislike about Abstrakt Software?** The software is prone to crash and often will not pick up specific audio prompts. These issues are navigable, so Abstrakt will be a must-have if they are corrected in due-time. **What problems is Abstrakt Software solving and how is that benefiting you?** Lack of product knowledge is overcome by leveraging this tech. ## Abstrakt Software Discussions - [How do abstracts work?](https://www.g2.com/discussions/how-do-abstracts-work) - 1 comment - [What is abstract software?](https://www.g2.com/discussions/abstrakt-software-what-is-abstract-software) - 1 comment - [What is abstract software used for?](https://www.g2.com/discussions/what-is-abstract-software-used-for) - 1 comment - [View Abstrakt Software pricing details and edition comparison](https://www.g2.com/products/abstrakt-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+20%3A11%3A10+-0500&secure%5Bsession_id%5D=cf96a369-8088-44c0-9dfc-3bd46ff8abee&secure%5Btoken%5D=1c694e5eaac756ba2c32d60206a425055ef5949e053fee531b52a401bf06a5d5&format=llm_user) ## Abstrakt Software Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Feedback** - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Abstrakt Software Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (578 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (220 reviews)