--- title: Abnormal AI Reviews meta\_title: 'Abnormal AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 78 reviews by the users' company size, role or industry to find out how Abnormal AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 78 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Email Security url: https://www.g2.com/categories/email-security --- ### Abnormal AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Abnormal AI, simplifying workflows and requiring minimal maintenance after setup. [(15 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757588&qs=pros-and-cons#reviews) Users highlight the **excellent customer support** of Abnormal AI, appreciating its responsiveness and continuous improvement assistance. [(12 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757687&qs=pros-and-cons#reviews) Users commend the **easy setup** of Abnormal AI, enabling quick onboarding and efficient email protection in minutes. [(12 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757714&qs=pros-and-cons#reviews) Users highlight the **exceptional detection efficiency** of Abnormal AI, effectively blocking sophisticated threats with minimal oversight. [(11 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757499&qs=pros-and-cons#reviews) Users value the **automated email monitoring** of Abnormal AI, significantly reducing manual review time and improving efficiency. [(11 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757336&qs=pros-and-cons#reviews) Users experience **email filtering issues** with Abnormal AI, causing occasional confusion when legitimate emails are flagged unnecessarily. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757451&qs=pros-and-cons#reviews) Users experience **email issues** with delays in remediation and occasional confusion over flagged legitimate emails. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2201593&qs=pros-and-cons#reviews) Users experience occasional **false positives** with Abnormal AI, leading to confusion and the need for manual review. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757374&qs=pros-and-cons#reviews) Users find the **limited reporting** capabilities frustrating, particularly regarding filter persistence and domain-specific insights. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2256523&qs=pros-and-cons#reviews) Users express concerns about **email remediation delays** that allow messages to briefly appear in mailboxes before processing. [(2 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2257042&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Abnormal AI ##### 1. Ease of Use Users value the **ease of use** of Abnormal AI, simplifying workflows and requiring minimal maintenance after setup. [ See 15 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757588&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Abnormally good!" What do you like about Abnormal AI? Really easy to get started, we were up and running within 5 minutes. We are able to protect multiple tenants across multiple platforms with ease. Afte ##### 2. Customer Support Users highlight the **excellent customer support** of Abnormal AI, appreciating its responsiveness and continuous improvement assistance. [ See 12 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757687&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w NP Nathan P. 5.0/5 "Effortless Email Security with Abnormal AI" What do you like about Abnormal AI? I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision me ##### 3. Easy Setup Users commend the **easy setup** of Abnormal AI, enabling quick onboarding and efficient email protection in minutes. [ See 12 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757714&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Abnormally good!" What do you like about Abnormal AI? Really easy to get started, we were up and running within 5 minutes. We are able to protect multiple tenants across multiple platforms with ease. Afte ##### 4. Detection Efficiency Users highlight the **exceptional detection efficiency** of Abnormal AI, effectively blocking sophisticated threats with minimal oversight. [ See 11 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757499&qs=pros-and-cons#reviews) See Related User Reviews NP Nathan P. 5.0/5 "Effortless Email Security with Abnormal AI" What do you like about Abnormal AI? I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision me ![Santanu L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santanu L.") SL Santanu L. Mid-Market (51-1000 emp.) 4.5/5 "Abnormally Good" What do you like about Abnormal AI? We were early adopter of Abnormal as the API integration is the way forward, and getting off from Secure Email Gateway framework. API integration was ##### 5. Email Security Users value the **automated email monitoring** of Abnormal AI, significantly reducing manual review time and improving efficiency. [ See 11 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757336&qs=pros-and-cons#reviews) See Related User Reviews ![Aaron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron M.") AM Aaron M. Mid-Market (51-1000 emp.) 5.0/5 "Automated Email Monitoring That Reliably Flags and Remediates Abusive Emails" What do you like about Abnormal AI? It has automated my email monitoring process. I rely on it to identify abusive emails and automatically remediate them. JW Jack W. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Security, Peace of Mind" What do you like about Abnormal AI? I like that Abnormal AI makes my mailbox cleaner and provides peace of mind by monitoring our Office 365 accounts for account takeovers. The software ### 5 Cons or Disadvantages of Abnormal AI ##### 1. Email Filtering Issues Users experience **email filtering issues** with Abnormal AI, causing occasional confusion when legitimate emails are flagged unnecessarily. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757451&qs=pros-and-cons#reviews) See Related User Reviews ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic Product, Extremely effective." What do you dislike about Abnormal AI? Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when s DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ##### 2. Email Issues Users experience **email issues** with delays in remediation and occasional confusion over flagged legitimate emails. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2201593&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Mid-Market (51-1000 emp.) 5.0/5 "Email Security that actually works" What do you dislike about Abnormal AI? Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ##### 3. False Positives Users experience occasional **false positives** with Abnormal AI, leading to confusion and the need for manual review. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757374&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Abnormal AI quickly stopped a phishing attack, saving our team time and ensuring peace of mind." What do you dislike about Abnormal AI? One potential drawback of Abnormal AI is that its deep behavioral analysis can sometimes flag legitimate emails as suspicious, especially in highly dy JR joshua r. Enterprise (\> 1000 emp.) 5.0/5 "Abnormal Security - Great Results!" What do you dislike about Abnormal AI? As with any tools false-positives do occur sometimes, but these have been minimal. The Detection 360 submission feature is great when submitting these ##### 4. Limited Reporting Users find the **limited reporting** capabilities frustrating, particularly regarding filter persistence and domain-specific insights. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2256523&qs=pros-and-cons#reviews) See Related User Reviews ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic Product, Extremely effective." What do you dislike about Abnormal AI? Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Set it and Forget it Protection" What do you dislike about Abnormal AI? Could use more reporting. Specifically insights about attack patterns. ##### 5. Email Security Users express concerns about **email remediation delays** that allow messages to briefly appear in mailboxes before processing. [ See 2 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2257042&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Mid-Market (51-1000 emp.) 5.0/5 "Email Security that actually works" What do you dislike about Abnormal AI? Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ![André Luiz H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "André Luiz H.") AH André Luiz H. Analista de TI Enterprise (\> 1000 emp.) 12/23/2022 "Very friends recommended" 5/5 What do you like best about Abnormal AI? I have many friends that are already clients of Abnormal, They recommended to other people to uso de website and all of the services avaliable by Abnormal platform Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? While i don't have reasons to dislike anything of Abnormal website. I'm using the Challenges, the articals, researches, know some people who think like me, and i am enjoyng. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? For while i dont input any problems to Abnormal solve. I am learning, using the challenges and know people. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 1/27/2023 "Simple to implement and very effective" 5/5 What do you like best about Abnormal AI? One of the most helpful aspects of their technology is its ability to detect and block sophisticated, targeted attacks that might otherwise evade traditional security solutions Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? It doesn't remove as many spam messages as I would like. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? It takes care of most of our BEC type emails as well as the majority of Phishing emails. Review collected by and hosted on G2.com. Show More 2/6/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 12/19/2022 "Instantly Worked" 5/5 What do you like best about Abnormal AI? In the process of purchasing Abnormal, a phishing campaign hit our users. Abnormal turned on protective settings to block the current campaign rendering it useless! And before the start date of our purchase. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? The UI could use some tweaks, but mostly that is from personal preference and I need to use the product more. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? It's ability to stop phishing campaigns before it reaches user's emails significantly reduces risk of an accidental phish. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Mohsin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohsin S.") MS Mohsin S. Founder Small-Business (50 or fewer emp.) 10/27/2022 "One of the best security companies i've ever used! 10/10" 5/5 What do you like best about Abnormal AI? Abnormal Security provides me with unmatched email security and mailbox automation. It helps me be saved from several phishing attacks and payments fraud's. I love the solutions they provide Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Well there is nothing wrong about their services, sometimes their customer support is a little bit slow and they have few bugs here and there in their platform. If fixed would be a wonderful app to use Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Abnormal Security is solving the following problems. \* Helps me with email security \* Helps automate my inbox \* Integrates well with my business \* Protects my account Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 12/21/2022 "Next Level Email Protection for the Cloud" 4.5/5 What do you like best about Abnormal AI? Abnormal Security has helped us in our drive to contain and control the spread of suspicious and malicious emails in our environment. In doing so, they help keep our colleagues secure and cut down on the number of hours an analyst spends on remediating these events. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? On occasion, Abnormal has missed detections or categorized a single instance of an attack while leaving others. The product does have the ability to report missed detections, and this helps train their detections. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Mean time to respond to phishing and other email based attacks is greatly reduced in the enterprise. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic AF Andy F. VP Client Services Mid-Market (51-1000 emp.) 12/22/2022 "The product works!" 4/5 What do you like best about Abnormal AI? it's catching email everyday and preventing attacks. It required little effort from our IT team Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? I did wish there was an easy way to flag an email as suspicious without having to forward it to IT. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Reducing the risk of email attacks Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 12/21/2022 "easy to use" 4.5/5 What do you like best about Abnormal AI? very easy to setup and use, support is great Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? some obvious emails can still be going thru, needs time to learn Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? they have a support from their portal, easy to submit Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") EA Verified User in Automotive Enterprise (\> 1000 emp.) 12/19/2022 "Excellent email security addition that is easy to implement" 5/5 What do you like best about Abnormal AI? Less than 1% of employees reported phishing emails have been malicious. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? I would like to give feedback to an employee that identifies and reports a phishing email. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Identifying business email compromise events. We can now categorize the types of attacks we face and identify our most vulnerable employees. Review collected by and hosted on G2.com. 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