--- title: Abnormal AI Reviews meta\_title: 'Abnormal AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 78 reviews by the users' company size, role or industry to find out how Abnormal AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 78 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Email Security url: https://www.g2.com/categories/email-security --- ### Abnormal AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Abnormal AI, simplifying workflows and requiring minimal maintenance after setup. [(15 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757588&qs=pros-and-cons#reviews) Users highlight the **excellent customer support** of Abnormal AI, appreciating its responsiveness and continuous improvement assistance. [(12 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757687&qs=pros-and-cons#reviews) Users commend the **easy setup** of Abnormal AI, enabling quick onboarding and efficient email protection in minutes. [(12 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757714&qs=pros-and-cons#reviews) Users highlight the **exceptional detection efficiency** of Abnormal AI, effectively blocking sophisticated threats with minimal oversight. [(11 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757499&qs=pros-and-cons#reviews) Users value the **automated email monitoring** of Abnormal AI, significantly reducing manual review time and improving efficiency. [(11 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757336&qs=pros-and-cons#reviews) Users experience **email filtering issues** with Abnormal AI, causing occasional confusion when legitimate emails are flagged unnecessarily. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757451&qs=pros-and-cons#reviews) Users experience **email issues** with delays in remediation and occasional confusion over flagged legitimate emails. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2201593&qs=pros-and-cons#reviews) Users experience occasional **false positives** with Abnormal AI, leading to confusion and the need for manual review. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757374&qs=pros-and-cons#reviews) Users find the **limited reporting** capabilities frustrating, particularly regarding filter persistence and domain-specific insights. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2256523&qs=pros-and-cons#reviews) Users express concerns about **email remediation delays** that allow messages to briefly appear in mailboxes before processing. [(2 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2257042&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Abnormal AI ##### 1. Ease of Use Users value the **ease of use** of Abnormal AI, simplifying workflows and requiring minimal maintenance after setup. [ See 15 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757588&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Abnormally good!" What do you like about Abnormal AI? Really easy to get started, we were up and running within 5 minutes. We are able to protect multiple tenants across multiple platforms with ease. Afte ##### 2. Customer Support Users highlight the **excellent customer support** of Abnormal AI, appreciating its responsiveness and continuous improvement assistance. [ See 12 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757687&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w NP Nathan P. 5.0/5 "Effortless Email Security with Abnormal AI" What do you like about Abnormal AI? I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision me ##### 3. Easy Setup Users commend the **easy setup** of Abnormal AI, enabling quick onboarding and efficient email protection in minutes. [ See 12 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757714&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Abnormally good!" What do you like about Abnormal AI? Really easy to get started, we were up and running within 5 minutes. We are able to protect multiple tenants across multiple platforms with ease. Afte ##### 4. Detection Efficiency Users highlight the **exceptional detection efficiency** of Abnormal AI, effectively blocking sophisticated threats with minimal oversight. [ See 11 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757499&qs=pros-and-cons#reviews) See Related User Reviews NP Nathan P. 5.0/5 "Effortless Email Security with Abnormal AI" What do you like about Abnormal AI? I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision me ![Santanu L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santanu L.") SL Santanu L. Mid-Market (51-1000 emp.) 4.5/5 "Abnormally Good" What do you like about Abnormal AI? We were early adopter of Abnormal as the API integration is the way forward, and getting off from Secure Email Gateway framework. API integration was ##### 5. Email Security Users value the **automated email monitoring** of Abnormal AI, significantly reducing manual review time and improving efficiency. [ See 11 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757336&qs=pros-and-cons#reviews) See Related User Reviews ![Aaron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron M.") AM Aaron M. Mid-Market (51-1000 emp.) 5.0/5 "Automated Email Monitoring That Reliably Flags and Remediates Abusive Emails" What do you like about Abnormal AI? It has automated my email monitoring process. I rely on it to identify abusive emails and automatically remediate them. JW Jack W. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Security, Peace of Mind" What do you like about Abnormal AI? I like that Abnormal AI makes my mailbox cleaner and provides peace of mind by monitoring our Office 365 accounts for account takeovers. The software ### 5 Cons or Disadvantages of Abnormal AI ##### 1. Email Filtering Issues Users experience **email filtering issues** with Abnormal AI, causing occasional confusion when legitimate emails are flagged unnecessarily. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757451&qs=pros-and-cons#reviews) See Related User Reviews ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic Product, Extremely effective." What do you dislike about Abnormal AI? Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when s DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ##### 2. Email Issues Users experience **email issues** with delays in remediation and occasional confusion over flagged legitimate emails. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2201593&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Mid-Market (51-1000 emp.) 5.0/5 "Email Security that actually works" What do you dislike about Abnormal AI? Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ##### 3. False Positives Users experience occasional **false positives** with Abnormal AI, leading to confusion and the need for manual review. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757374&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Abnormal AI quickly stopped a phishing attack, saving our team time and ensuring peace of mind." What do you dislike about Abnormal AI? One potential drawback of Abnormal AI is that its deep behavioral analysis can sometimes flag legitimate emails as suspicious, especially in highly dy JR joshua r. Enterprise (\> 1000 emp.) 5.0/5 "Abnormal Security - Great Results!" What do you dislike about Abnormal AI? As with any tools false-positives do occur sometimes, but these have been minimal. The Detection 360 submission feature is great when submitting these ##### 4. Limited Reporting Users find the **limited reporting** capabilities frustrating, particularly regarding filter persistence and domain-specific insights. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2256523&qs=pros-and-cons#reviews) See Related User Reviews ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic Product, Extremely effective." What do you dislike about Abnormal AI? Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Set it and Forget it Protection" What do you dislike about Abnormal AI? Could use more reporting. Specifically insights about attack patterns. ##### 5. Email Security Users express concerns about **email remediation delays** that allow messages to briefly appear in mailboxes before processing. [ See 2 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2257042&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Mid-Market (51-1000 emp.) 5.0/5 "Email Security that actually works" What do you dislike about Abnormal AI? Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Director, Cloud Technologies Enterprise (\> 1000 emp.) 1/7/2023 "Great product with low barrier to entry." 5/5 What do you like best about Abnormal AI? Efficacy of solution, paired with low barrier to entry make this a great product for any team that is challenged with doing more with less personell. This product makes it easy. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Sometimes I forget to check on things because I am not hearing from the business users anymore about the threats they are receiving. There are few false positives but you do have to stay on top of checking for them. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Business email compromise was the most prevalent problem for us to solve with the tool. Phishing was the second most important problem for us to solve. after that spam. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Thomas O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas O.") TO Thomas O. Network Security Expert Enterprise (\> 1000 emp.) 1/26/2023 "Fewer Emails = Happier" 5/5 What do you like best about Abnormal AI? Security! Implementing Abnormal has saved our team hours on reviewing emails that could potentially be harmful. Having Abnormal filter these out helps us sleep at night. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Someone asked me a similar question recently. The only thing I could think of was the name of the company, "Abnormal". There is nothing about the crew that is "abnormal". Great company, great people, nothing Abnormal! Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? We are using Abnormal Security for our emails. We have our emails sent to Abnormal for review. They then submit tickets for us to review specific emails. It has saved used loads of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 12/30/2022 "Abnormal is a very useful tool." 5/5 What do you like best about Abnormal AI? Abnormal is a handy tool and is very intuitive. A variety of tools and options can be used within Abnormal, which are very helpful from a company viewpoint. Such as having Automated deletion rules to reduce the number of spam and malicious targeted emails within the company as they delete the emails as soon as possible. If there are any mistakes, then you can manually submit these with the Detection 360, which will then be used to help adjust the machine learning for the tool to make fewer mistakes in the future. Having the emails checked and deleted automatically where necessary frees up a lot of time to be used elsewhere, which is very important in any company. One of the best tools I have encountered within Abnormal is their Search and Respond option. It is a high-speed tool that allows you to search for emails, which is very useful as it will enable you to view emails involved in incidents promptly. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? There is not much to dislike about this tool. The only option I would recommend being added would help when manually identifying whether an email is Spam/malicious. This would be to include a translation option within the search and respond. I understand that there are third-party options for this, but having this integrated would allow users to understand emails in a different language quickly and in a timely manner. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Having an automated way to categorise and delete possible Spam and Malicious emails is very useful. It benefits the team by allowing us to allocate our time to other important issues. As a small cybersecurity team, we don't have the human resources to dedicate ourselves solely to remediating mail threats that need to be remediated. Having Abnormal implemented with our security is very helpful in this case. Review collected by and hosted on G2.com. Show More 1/13/2023 Validated ReviewerIncentivizedSource: Seller invite ![Matthew D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew D.") MD Matthew D. Cybersecurity Engineer Enterprise (\> 1000 emp.) 1/6/2023 "We got our weekends back! Abnormal FTW!" 5/5 What do you like best about Abnormal AI? The fact that Abnormal has given us our weekends back is amazing. We spent so much time dealing with email attacks and phishing/junk/spam emails to all of our users, specifically our high profiles users. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? We really haven't found too many things that we don't like. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? We spent so much time dealing with email attacks and phishing/junk/spam emails to all of our users, specifically our high profiles users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. IT Infrastructure Manager Enterprise (\> 1000 emp.) 1/13/2023 "Effortlessly and dramatically improved our email security" 5/5 What do you like best about Abnormal AI? In the first month it found and blocked an attack that otherwise very likely would have been successful. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? This is not really a complaint, but it would be wonderful if there could be some way to build a workflow around end users spotting and reporting our phishing simulations. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Our email security is significantly better now. Thank you is really all I can say. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tyler S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler S.") TS Tyler S. IT Security Administrator Enterprise (\> 1000 emp.) 12/21/2022 "Top Tier Email Security" 5/5 What do you like best about Abnormal AI? Virtually no setup is required by the admins to integrate Abnormal into your environment and begin reaping the benefits of Abnormal's protection. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Aside from the cost, which is high but competitive, there is honestly nothing I would deem as a dislike. The entire platform feels very polished. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Blocking malicious emails which do not have a malicious payload/URL. The platform is also handling scanning/responding to end-user-reported phishing emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Carl E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl E.") CE Carl E. Senior Director of Information Technology Enterprise (\> 1000 emp.) 1/4/2023 "Using Abnormal Security to Automate Responding to Suspicious Email Reports" 5/5 What do you like best about Abnormal AI? The system requires little configuration and management giving us more time to focus on other items. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? There is nothing we dislike about the product. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? It has added a 3rd layer to our email defenses that has shutdown the display name spoofing that was plaguing our school district. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 12/21/2022 "Great, next gen e-mail protection" 4/5 What do you like best about Abnormal AI? Simple integration. Having implemented competitors in the past, those required multiple days of deployment with professional services. With Abnormal, it took less than 5 minutes to setup! Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? I haven't found anything that I strongly dislike, so far. The only consideration I have at this point, is that the software is relatively new, and it can be challenging to find other customers that have been using it for an extended period of time. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Since implementing, Abnormal has protected us from over 10,000 problematic e-mail messages, that would have been let through via our existing Exchange Online Protection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bruno B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno B.") BB Bruno B. Information Security Manager Information Technology and Services Enterprise (\> 1000 emp.) 12/18/2022 "The best intelligent and amazing Cloud Email Security" 5/5 What do you like best about Abnormal AI? Based on behavioral AI work with: never-before-seen support a legacy email solution. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? t this moment, this solution reduce my TCO, and reduce expresivelly the number of spam that we received in my company Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Strong services expertise Strong user community Strong customer focus Product functionality and performance Product roadmap and future vision Review collected by and hosted on G2.com. Show More 6/18/2023 Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Mid-Market (51-1000 emp.) 12/21/2022 "Incredibly simple and effective." 5/5 What do you like best about Abnormal AI? It's just super simple. It truly is a set-and-forget. Since we have implemented Abnormal our SPAM has gone down by 75%. It's awesome. And the retroactive search for more emails is super easy to use and very verbose. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Nothing honestly. Everything is running perfectly. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? SPAM and Slow email speed. The fact that is it a non-gateway approach has saved a lot of time of emails being delivered. And the fact that we can recall messages is a huge plus for my upper management. Review collected by and hosted on G2.com. 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