--- title: Abnormal AI Reviews meta\_title: 'Abnormal AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 78 reviews by the users' company size, role or industry to find out how Abnormal AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 78 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Email Security url: https://www.g2.com/categories/email-security --- ### Abnormal AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Abnormal AI, simplifying workflows and requiring minimal maintenance after setup. [(15 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757588&qs=pros-and-cons#reviews) Users highlight the **excellent customer support** of Abnormal AI, appreciating its responsiveness and continuous improvement assistance. [(12 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757687&qs=pros-and-cons#reviews) Users commend the **easy setup** of Abnormal AI, enabling quick onboarding and efficient email protection in minutes. [(12 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757714&qs=pros-and-cons#reviews) Users highlight the **exceptional detection efficiency** of Abnormal AI, effectively blocking sophisticated threats with minimal oversight. [(11 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757499&qs=pros-and-cons#reviews) Users value the **automated email monitoring** of Abnormal AI, significantly reducing manual review time and improving efficiency. [(11 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757336&qs=pros-and-cons#reviews) Users experience **email filtering issues** with Abnormal AI, causing occasional confusion when legitimate emails are flagged unnecessarily. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757451&qs=pros-and-cons#reviews) Users experience **email issues** with delays in remediation and occasional confusion over flagged legitimate emails. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2201593&qs=pros-and-cons#reviews) Users experience occasional **false positives** with Abnormal AI, leading to confusion and the need for manual review. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757374&qs=pros-and-cons#reviews) Users find the **limited reporting** capabilities frustrating, particularly regarding filter persistence and domain-specific insights. [(3 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2256523&qs=pros-and-cons#reviews) Users express concerns about **email remediation delays** that allow messages to briefly appear in mailboxes before processing. [(2 mentions)](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2257042&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Abnormal AI ##### 1. Ease of Use Users value the **ease of use** of Abnormal AI, simplifying workflows and requiring minimal maintenance after setup. [ See 15 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757588&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Abnormally good!" What do you like about Abnormal AI? Really easy to get started, we were up and running within 5 minutes. We are able to protect multiple tenants across multiple platforms with ease. Afte ##### 2. Customer Support Users highlight the **excellent customer support** of Abnormal AI, appreciating its responsiveness and continuous improvement assistance. [ See 12 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757687&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w NP Nathan P. 5.0/5 "Effortless Email Security with Abnormal AI" What do you like about Abnormal AI? I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision me ##### 3. Easy Setup Users commend the **easy setup** of Abnormal AI, enabling quick onboarding and efficient email protection in minutes. [ See 12 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757714&qs=pros-and-cons#reviews) See Related User Reviews ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. 5.0/5 "Effortless Email Protection & Peace of Mind" What do you like about Abnormal AI? I find Abnormal AI easy to use, which is great for email and account protection. It's simple to get reports and remediate any issues. The buttons do w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Abnormally good!" What do you like about Abnormal AI? Really easy to get started, we were up and running within 5 minutes. We are able to protect multiple tenants across multiple platforms with ease. Afte ##### 4. Detection Efficiency Users highlight the **exceptional detection efficiency** of Abnormal AI, effectively blocking sophisticated threats with minimal oversight. [ See 11 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757499&qs=pros-and-cons#reviews) See Related User Reviews NP Nathan P. 5.0/5 "Effortless Email Security with Abnormal AI" What do you like about Abnormal AI? I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision me ![Santanu L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santanu L.") SL Santanu L. Mid-Market (51-1000 emp.) 4.5/5 "Abnormally Good" What do you like about Abnormal AI? We were early adopter of Abnormal as the API integration is the way forward, and getting off from Secure Email Gateway framework. API integration was ##### 5. Email Security Users value the **automated email monitoring** of Abnormal AI, significantly reducing manual review time and improving efficiency. [ See 11 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757336&qs=pros-and-cons#reviews) See Related User Reviews ![Aaron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron M.") AM Aaron M. Mid-Market (51-1000 emp.) 5.0/5 "Automated Email Monitoring That Reliably Flags and Remediates Abusive Emails" What do you like about Abnormal AI? It has automated my email monitoring process. I rely on it to identify abusive emails and automatically remediate them. JW Jack W. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Security, Peace of Mind" What do you like about Abnormal AI? I like that Abnormal AI makes my mailbox cleaner and provides peace of mind by monitoring our Office 365 accounts for account takeovers. The software ### 5 Cons or Disadvantages of Abnormal AI ##### 1. Email Filtering Issues Users experience **email filtering issues** with Abnormal AI, causing occasional confusion when legitimate emails are flagged unnecessarily. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757451&qs=pros-and-cons#reviews) See Related User Reviews ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic Product, Extremely effective." What do you dislike about Abnormal AI? Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when s DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ##### 2. Email Issues Users experience **email issues** with delays in remediation and occasional confusion over flagged legitimate emails. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2201593&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Mid-Market (51-1000 emp.) 5.0/5 "Email Security that actually works" What do you dislike about Abnormal AI? Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior ##### 3. False Positives Users experience occasional **false positives** with Abnormal AI, leading to confusion and the need for manual review. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=1757374&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Abnormal AI quickly stopped a phishing attack, saving our team time and ensuring peace of mind." What do you dislike about Abnormal AI? One potential drawback of Abnormal AI is that its deep behavioral analysis can sometimes flag legitimate emails as suspicious, especially in highly dy JR joshua r. Enterprise (\> 1000 emp.) 5.0/5 "Abnormal Security - Great Results!" What do you dislike about Abnormal AI? As with any tools false-positives do occur sometimes, but these have been minimal. The Detection 360 submission feature is great when submitting these ##### 4. Limited Reporting Users find the **limited reporting** capabilities frustrating, particularly regarding filter persistence and domain-specific insights. [ See 3 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2256523&qs=pros-and-cons#reviews) See Related User Reviews ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic Product, Extremely effective." What do you dislike about Abnormal AI? Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Set it and Forget it Protection" What do you dislike about Abnormal AI? Could use more reporting. Specifically insights about attack patterns. ##### 5. Email Security Users express concerns about **email remediation delays** that allow messages to briefly appear in mailboxes before processing. [ See 2 mentions ](https://www.g2.com/products/abnormal-ai/reviews?filters%5Bsentiment_snippet%5D=2257042&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Mid-Market (51-1000 emp.) 5.0/5 "Email Security that actually works" What do you dislike about Abnormal AI? Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered. DB Dustin B. Enterprise (\> 1000 emp.) 5.0/5 "Great augmentation to M365" What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior DB Dustin B. IT Director, Global Information Security Enterprise (\> 1000 emp.) 8/7/2025 "Great augmentation to M365" 5/5 What do you like best about Abnormal AI? Abnormal catches the things that Microsoft E5 doesn't. It detects anomalies with customer communications, changes in language and tone, and oftentimes will alert us to breaches of external parties before they even know. It's very easy to setup and integrates seamlessly without the need for any mail flow changes or introducing any points of failure. Support is spectacular and very responsive. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior to remediation, but typically this only noticeable for a couple seconds in the worst-case circumstances. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Abnormal keeps malicious and annoying marketing email out of view from our employees and increases our security and productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/7/2025 "The BEST email security platform." 5/5 What do you like best about Abnormal AI? Abnormal provides the visibility and detection capabilities that no other can. - It cand detect and respond to the most advanced threats including Business Email Compromise (BEC). - The remediation automation functionality reduces the time-to-contain - The use of the Phish Report Alert button in Outlook is great, the AI automatically replies with a verdict in seconds - The integrations are very straightforward, we had visibility into 365 in matters of minutes after the setup/ - The customer success management team provides great reports, including risk reduction in monetary terms. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? The dashboards cannot be filtered per domain. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? The alert fatigue of the SOC team was reduced immediately. The tool also has a better rate for detecting advanced attack as BEC. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TO tostapuk@carlisle.com O. Sr. Cybersecurity Analyst Enterprise (\> 1000 emp.) 8/7/2025 "Rapid and Accurate Detection of Account Takeovers by Product" 4.5/5 What do you like best about Abnormal AI? I've been doing SOC and IR functions for 5 years now, and Abnormal has the fastest, highest-fidelity alerts of true positive O365 account compromise of any vendor I've worked with in those 5 years, including MDO and Entra vendors. ATO cases are quick and accurate. Vendor Fraud cases are quick and accurate. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? The API for sending data to the SIEM could be improved. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Reduce spam, alert on vendor fraud. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DT Darren T. Chief Product & Technology Officer Mid-Market (51-1000 emp.) 8/29/2025 "Exceptional Product, Exceptional Team" 5/5 What do you like best about Abnormal AI? Abnormal.ai is a rare find in today’s market. From the very first conversation, the sales process set an impressively high bar — and the product and team have delivered on every promise. It’s not often you encounter a solution that not only meets expectations but consistently exceeds them, with a team that is just as committed to customer success as they are to technical excellence. The combination of innovative technology, reliability, and genuine partnership makes Abnormal.ai stand out as a best-in-class solution. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Nothing. It's an excellent product..... Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Inbound email threat detection Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Farming](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Farming") AF Verified User in Farming Mid-Market (51-1000 emp.) 11/17/2025 "Effortless Implementation and Seamless User Experience" 5/5 What do you like best about Abnormal AI? It may be the only software we have ever implemented that did not cause disruption. So easy. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Nothing really. A simple email to let users understand they have a promotion inbox that they can easily train by dragging and dropping. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Stopping so many phishing attempts from ever reaching the end user. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/7/2025 "Great, modern email security solution" 4.5/5 What do you like best about Abnormal AI? I saved time manually reviewing emails and phishing attempts. We had a very manual process that took 1-3 hours of my team's time. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? It has good onboarding documentation, but I had to complete a course before I could see that doc. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? We had an existing secure email gateway, but my team and I spent hours a day working on manually reviewing emails, quarantine, manually updating policies and definitions, etc. Also, the older solution was a SEG product, not a product that sits to the side and leverages API to review emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/12/2025 "Abnormal AI quickly stopped a phishing attack, saving our team time and ensuring peace of mind." 5/5 What do you like best about Abnormal AI? One of the best things about Abnormal AI is its ability to proactively detect and block advanced email threats—like phishing, social engineering, and account takeovers—using behavioral analysis rather than relying solely on traditional rule-based methods. This makes it highly effective even against novel or zero-day attacks. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? One potential drawback of Abnormal AI is that its deep behavioral analysis can sometimes flag legitimate emails as suspicious, especially in highly dynamic or fast-paced environments. This may lead to occasional false positives, requiring manual review and tuning to align with specific organizational workflows. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Abnormal AI solves the problem of detecting and preventing advanced email threats—like phishing, business email compromise (BEC), and account takeovers—by analyzing behavioral patterns rather than relying solely on static rules or signatures. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/8/2025 "Set it and Forget it Protection" 5/5 What do you like best about Abnormal AI? It works really well and requires very little upkeep. Setup is very quick and easy. The dashboard gives you quick insight into any blocked threats and anything that may require attention. Customer service is very helpful. Abnormal offers frequent Webinars to learn more about the product and new features. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? Could use more reporting. Specifically insights about attack patterns. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Abnormal catches phishing campaigns that make it through the traditional email spam gateway - especially campaigns crafted using AI to avoid common patterns like spelling/grammar mistakes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 7/28/2025 "great tool for email filtering" 5/5 What do you like best about Abnormal AI? A top-tier defense against modern email threats. Abnormal’s behavioral AI is incredibly effective at stopping sophisticated Business Email Compromise and vendor impersonation attacks that our old tool missed. It requires minimal tuning, and has drastically reduced our security team's manual review workload. An essential investment. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? The email search (360 detect) can be improved to make it faster and easier to use (in terms of UI, the layout of buttons) Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? phishing and spam email. Abnormal has high accuracy rate than 2 tools I used in the past Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 9/17/2025 "Abnormal is great" 5/5 What do you like best about Abnormal AI? It is incredibly accurate and east to use. It is incredibly east to implement, support is timely and helpful, and it has reduced the amount of time that we have to spend managing our SEG drastically. Review collected by and hosted on G2.com. What do you dislike about Abnormal AI? It is a small thing but I forget to switch off the default filters in the threat log sometimes. Review collected by and hosted on G2.com. What problems is Abnormal AI solving and how is that benefiting you? Abnormal is filtering out email attacks and promotional emails with incredible accuracy. Review collected by and hosted on G2.com. 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