Knowledgable and highly responsive customer support. Ably works robustly and as intended. Saved us a lot of time and money creating our own web socket manager Review collected by and hosted on G2.com.

Not the simplest learning curve. Duplication of some messages being sent was difficult to remediate at first (although quickly rectified) Review collected by and hosted on G2.com.

Ably's platform provides excellent chat, live reactions, request to speak, and user presence features that greatly contribute to the engagement and overall success of the live events we run on our platform. Moreover, the Ably contacts I've had the pleasure of working with (Ryan Landes & Matt Cillis) are highly attentive and responsive. They've demonstrated on several occasions that they prioritize the overall partnership vs. merely closing a deal. Review collected by and hosted on G2.com.

No negative feedback to provide at this time! Review collected by and hosted on G2.com.

Ably allows us to have globaly distrubuted, reliable, realtime messaging for our application without developing it ourselves and managing all the points of presence around the world. Avoiding that opportunity cost is a huge benefit to us, it allows us to focus on our core mission. Review collected by and hosted on G2.com.

Our software platform is primarily is primarily B2B, Ably has a lot of B2C realtime capabilities that are not really applicable to our use case. That is not really an issue with Ably as such, overall we are happy with the service. Review collected by and hosted on G2.com.

works without issues. we using for chat mostly. Review collected by and hosted on G2.com.

nothing specific. works without issue for us Review collected by and hosted on G2.com.

Ably has been a great product to use in our application, but the customer support makes them stand out in my eyes. While integrating ably-cocoa into our iOS application, we found an issue that we weren't able to resolve on our own. We were able to quickly hop on a call with Ably engineers to help diagnose the issue and within 48 hours, it was identified and fixed. The Ably team was incredibly helpful, friendly, and FAST! Typically, it's hard to get support from third-party vendors, but the turnaround on this fix was lightning fast and rock-solid. Kudos to the team! Review collected by and hosted on G2.com.

We haven't seen any issues that Ably hasn't been able to help us resolve. Review collected by and hosted on G2.com.

The service is resilient. It can be used via HTTP/SSE, without depending on an SDK, which makes it an ideal choice for libraries that need this functionality. Customer support is outstanding Review collected by and hosted on G2.com.

Nothing there to dislike. It would be nice to have more control over when/how channels are created/activated based on messages being published and subscriptors Review collected by and hosted on G2.com.

Excellent response from the team, always willing to help Review collected by and hosted on G2.com.

Not much. Some technical areas could be improved, and a more standard pricing model could be. Overall not much to complain. Review collected by and hosted on G2.com.

It's a simple solution to a complicated problem. Install a library on both sides of the connection, and you're done. Review collected by and hosted on G2.com.

It's quite an opaque implementation; occasionally, a detail leaks out and can be confusing, but it is easily solved with the great support team. Review collected by and hosted on G2.com.

Ably Realtime allows us to get real-time updates without having to rely on subscribing to DB updates. We were able to decouple the existing app from expensive DB read/writes and simply listen for published messages. The message quota limits are significant enough that we will probably never reach the limit. Ably also takes the pain out of setting up our own SQS, which is huge. The documentation is great for a basic setup. Support responses are quick with helpful information even on the Free Tier accounts. Review collected by and hosted on G2.com.

While the documentation is great, a Google search of specific questions/issues is sparse. There is no Discord or Slack community for real-life questions. The Support page refers you to Stack Overflow, although we have found those to be mostly unhelpful. Review collected by and hosted on G2.com.

Ably just has it all figured out. Their technology is competitive with the industry, and their suite of features all work reliably.

Dashboards, customer support, customer success, it's all there.

Developer friendliness ended up being the big deciding factor for us, our developers found the integrations incredibly easy, with solid documentation.

Realtime events is a bit of a crowded space, with a lot of vendors offering similar features. Ably has been able to successfully find the details to differentiate themselves Review collected by and hosted on G2.com.

why is this field required, no comment here Review collected by and hosted on G2.com.