The biggest win for us has been getting hours of A/R follow-up off our team's plate. The AI handles the bulk of outbound calls, texts, and emails for outstanding invoices and only escalates the accounts that actually need a human. Setup was fast, we were running in about a week, and the dashboard makes it easy to see what's happened on every account. Review collected by and hosted on G2.com.

Like any new tool, there was a short tuning period at the start to refine call scripts and disabled customer lists. Once that was sorted it has been smooth, and the team is quick to make changes when we flag something. Review collected by and hosted on G2.com.

Using Abivo.ai gives me so much extra time to do my other work. Review collected by and hosted on G2.com.

I do not really have anything negative to say about Abivo.ai. I do have some customer's who call and angry at me about a non human calling them but at the end of the day it doesn't really hurt my feelings. Review collected by and hosted on G2.com.

Abivo has supported OFS in managing customer outreach and collections. The platform is user-friendly, and despite the challenges posed by our complex software systems, the implementation process was straightforward, including the synchronization with our existing tools. Review collected by and hosted on G2.com.

A few of our customers have become upset upon realizing that they are being contacted by AI. However, reaching out to our customers remains our top priority, as it encourages valuable interaction with them. Review collected by and hosted on G2.com.

I appreciate the white glove onboarding and the support, including the ongoing support and the customer service provided by Abivo.ai. The platform and the service are fantastic, and there's just everything I like about it. There are no downsides that I can think of. Review collected by and hosted on G2.com.

There is nothing to dislike about Abivo Review collected by and hosted on G2.com.

I find it really helpful to see the transcripts of the actual customer conversations through Abivo.ai. It gives me valuable insights into what the customers are thinking and why they might not be updating their payment information to maintain their subscriptions. I also appreciate that they send me emails summarizing the calls and actions we need to take from our end. The initial setup was very easy because they took care of everything. Review collected by and hosted on G2.com.

The specific use case I'm using Abivo.ai for involves lower payment amounts, and it's consumer-facing, so I'm still monitoring its success in terms of improving our failed payment recovery rate. Review collected by and hosted on G2.com.

It's automation I can trust. It's effectively been on auto-pilot for a few months now and I just have confidence it continues to work for me while I focus on more important work. And of course I see the results in Accounts Receivable it captures back for me.

Additionally, since Abivo is AI-first, it fit nicely into our finance team's strategic initiative to adopt modern operations tools. Review collected by and hosted on G2.com.

Hoping to see more ways to go after accounts including SMS Review collected by and hosted on G2.com.