Edit

MA

Melissa A.

Small-Business (50 or fewer emp.)

4/18/2024

"Many years with Abeldent"

4/5

What do you like best about ABELDent?

We have used Abeldent for over two decades and are very used to the program. Even when we upgraded last year to a newer version we had an easy time re-training. Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

Some of the new program updates are different from previous versions so we have made requests to bring back some older features that we found helpful. Review collected by and hosted on G2.com.

Response from Derek McCrone of ABELDent

edit

Thank you for reviewing ABELDent on G2! We appreciate you giving us detailed and constructive feedback, and we value your long-time use of our practice management solution. We are pleased to hear about your positive experience upgrading to our new version of ABELDent. It is possible for our team to bring desired features back from previous ABELDent versions available in current versions. We can work with your practice to explore the specific feature you are looking for because it may already built into the newer version you are using. If you need any assistance, we invite you to reach out to our team. We are available 24/7 to help ABELDent users with any question or issue.

We look forward to helping you get the most out of your all in one practice management software. Thank you again for your review!

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

3/3/2022

"Not a fan of ABELDent"

0/5

What do you like best about ABELDent?

The schedule colour coding is helpful when looking at the schedule at a glance Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

Most of it, I don't think it's a good product Review collected by and hosted on G2.com.

Response from Derek McCrone of ABELDent

edit

Thank you for your review of our ABELDent software. We only recently came upon your review as we have not specifically monitored the G2 site.

If your experience is with old versions of ABELDent, I invite you to contact us so we can show you a modern ABELDent version. The current ABELDent software includes many new features and improvements compared to older versions.

We are always interested in receiving feedback from ABELDent users and improving our software and services based on that feedback. I would appreciate your feedback if you still use ABELDent software and have specific ideas to help us improve. To contact us, please call us at any time at 1-800-267-2235 and ask to speak to our VP, Products and Services.

AB

Adrian B.

Small-Business (50 or fewer emp.)

11/24/2020

"If You Have No Aspirations For Future-Proofing... It Will Do."

3.5/5

What do you like best about ABELDent?

It is reliable software if you are performing core functions day in and day out. It doesn't crash or freeze often. It also isn't a major memory hog. Changes to the day's schedule can be made relatively quickly, but other software still excel in this area more than Abeldent. Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

This software was created a long time ago when cloud functionality was not on the radar. As a result, I find that trying to include that type of functionality is not a seamless or easy fit. It is also lacking in advanced reporting features that other software has, or that third-party integrations with Abeldent can provide. I also find the interface really dated and it isn't super intuitive to use to run reports as other software. The interface looks like something coming out from 90's software. Review collected by and hosted on G2.com.

Recommendations to others considering ABELDent:

I would only consider this software if you plan on keeping all your data internal and have no dreams for cloud backups, cloud file retrieval from off-site, no need for online forms that can sync with dental software to capture patient information. Basically, if you don't want to join the future, this software is for you. Review collected by and hosted on G2.com.

What problems is ABELDent solving and how is that benefiting you?

Having a reliable software for regular day in, day out processing. The benefits are that you save time by not having to troubleshoot issues all the time since it really limits you in terms of what kind of functionality you can accomplish. There is no online portal that is full-featured to worry about. Review collected by and hosted on G2.com.

Response from Derek McCrone of ABELDent

edit

We appreciate your comments regarding your experience with ABELDent. We only recently came upon your review as we have not specifically monitored the G2 site. Based on your comments, it seems that your experience is with older versions of ABELDent that had their roots in the 1980s or 1990s. In recent years we have developed new, modern versions of ABELDent, taking advantage of modern technologies, including cloud technologies.

If you are looking for modern dental software for your practice, we encourage you to consider our modern options, ABELDent Cloud and ABELDent Local+, among your options. Our current software includes many new features and improvements, including online forms, cloud backups, online payments, patient self-booking, and advanced reporting and analytics. In addition, our new software has improved navigation and a fresh new user interface. We think you would find our new versions to be a major improvement compared to the basic ABELDent software you describe in your review.

Thank you for your review, and we hope to hear from you in the future.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/4/2020

"Very Dated Software - Leaves Much To Be Desired"

3/5

What do you like best about ABELDent?

There is almost nothing to like, but if I had to pick something I would say that it is easy to learn the absolute basics of it. Review collected by and hosted on G2.com.

What do you dislike about ABELDent?

- Very old software with infrequent updates that aren't that great

- Old looking user interface

- Speed of software varies even though no significant network changes have been made

- Difficult to run extensive reports, quite limited in functionality

- No easy online cloud implementation or website implementation for patients to complete forms online and be synced with Abeldent.

- Dated charting system

It is such a dated and low-end software in the industry that even when you want to jump ship, many new dental software cannot easily import its records or database. Review collected by and hosted on G2.com.

Recommendations to others considering ABELDent:

I would look at a fully cloud solution, or a solution that has cloud functionality. This software is quite dated and not easily equipped for an ever changing landscape of security and privacy laws. The system requirements are a bit much too considering that this is not very powerful software. If you ever want to leave Abel and switch to another company later, it is near impossible because there is no seamless transfer of data. The support cost s are also very high compared to other software. Review collected by and hosted on G2.com.

What problems is ABELDent solving and how is that benefiting you?

Keeping uptime going at our organization by not replacing it yet is the only benefit that has been achieved so far. All staff are trained using it, so it cannot be switched out that easily, so that is another reason it is kept. Review collected by and hosted on G2.com.

Response from Derek McCrone of ABELDent

edit

Thank you for your review of our ABELDent software. We only recently came upon your review as we have not previously monitored the G2 site. Based on your comments, we believe that your experience is with an older version of our ABELDent. Since we have been providing software to dentists since 1985, your comments may be a fair representation of our older versions compared to today's software.

In recent years, ABELDent released two new versions, ABELDent Cloud and ABELDent Local+. These new products include countless improvements over older versions, including the use of cloud technologies. The new versions also feature improved security, frequent updates, and a learning management system.

If you are in need of new software, we encourage you to consider our new software alongside any other products you may be looking at. I think that you will find that they compare well to other top options.

Again, thank you for your review, and if there is anything that we can do for you, please let us know.